PartsSource Inc.

• Own revenue performance, retention, and expansion across assigned state institution accounts with 12–24 month sales cycles • Identify whitespace opportunities and drive share-of-wallet growth across multiple sites and departments within institutional systems • Develop and execute strategic account plans aligned to institutional missions, compliance requirements, and operational outcomes • Build and maintain disciplined pipeline forecasting with accurate opportunity staging and probability assessments • Lead complex, multi-stakeholder sales cycles including RFPs, RFQs, pricing, proposals, and contract negotiations with government procurement teams • Build ROI-driven business cases tied to operational efficiency, regulatory compliance, cost containment, and institutional budget optimization • Manage multi-year agreements with government procurement and contract requirements, including compliance documentation • Partner with internal teams on proposal development, scope definition, and success metrics aligned to customer outcomes • Build executive-level relationships across institutional leadership, procurement, operations, and finance stakeholders • Lead quarterly business reviews (QBRs) and performance discussions tied to operational and compliance outcomes • Act as a trusted advisor positioning PartsSource as a long-term strategic partner for mission-critical operations • Coordinate implementation and onboarding of new service programs; proactively manage renewal cycles and reduce churn risk • Position service-based solutions (maintenance programs, compliance support, operational services) aligned to mission-critical facility needs • Develop institutional-specific value propositions addressing unique challenges in corrections, education, public health, and regulated environments • Ensure clear alignment between sold services, implemented outcomes, and success metrics • Lead performance discussions tied to uptime, compliance, operational efficiency, and budget accountability

• Support account planning for assigned federal healthcare customers. • Learn and map customer organizations, decision-makers, and buying structures. • Assist with identifying growth opportunities across facilities and service lines. • Gradually assume greater ownership of accounts as experience grows. • Support the full sales lifecycle including qualification, proposals, pricing, and renewals. • Assist with renewal and retention of service agreements and maintenance assets. • Coordinate with internal teams to align solutions to customer needs and budgets. • Maintain accurate opportunity, renewal, and pipeline data in CRM systems. • Build working relationships with HTM, facilities, supply chain, and contracting stakeholders. • Participate in customer meetings and reviews alongside senior account leaders. • Develop confidence presenting solutions and responding to customer needs. • Serve as a responsive, professional point of contact for day-to-day inquiries. • Learn federal procurement processes, contract vehicles, and compliance requirements. • Support RFIs, RFQs, and RFPs in partnership with contracts and legal teams. • Collaborate cross-functionally to ensure smooth onboarding and service delivery. • Share customer feedback to improve solutions and service execution.

• Proactively research, identify, and qualify commercial laboratories, helping to build and execute a go-to-market strategy for growth within the life science sector • Develop and execute strategic territory and account plans to drive new business growth • Build relationships with decision-makers including laboratory leadership, procurement teams, and operations leaders • Generate opportunities through cold calling, email outreach, virtual meetings, networking, and strategic follow-up activities • Maintain a robust sales pipeline and accurately track opportunities within CRM systems • Conduct value-based discussions to uncover customer operational, compliance, and service challenges • Present PartsSource service offerings, maintenance programs, compliance support, and operational solutions aligned to customer needs • Identify cross-sell, upsell, and long-term account expansion opportunities • Lead pricing discussions, proposals, presentations, and contract negotiations • Support contract renewals and expansion initiatives to drive long-term customer retention and revenue growth • Serve as a trusted advisor and primary commercial contact for assigned prospects and accounts • Build strong relationships with customers by delivering responsive communication and ongoing support • Coordinate and participate in client-facing meetings, presentations, conference calls, and business reviews in both virtual and in-person settings. • Ensure customer expectations are clearly defined and consistently met throughout the sales and implementation process • Collaborate with internal teams to support onboarding, implementation, and customer success initiatives • Partner closely with service operations, account management, field service, and leadership teams to deliver seamless customer solutions • Participate in weekly sales meetings, training sessions, and professional development activities • Provide regular updates on pipeline activity, sales performance, forecasts, and market intelligence • Proactively address customer concerns and work collaboratively to resolve issues quickly and effectively

• Own revenue performance, retention, and expansion across assigned accounts • Identify whitespace opportunities and drive share-of-wallet growth • Develop and execute strategic account plans aligned to customer outcomes • Lead complex sales cycles including pricing, proposals, and contract negotiation • Build ROI-driven business cases tied to operational and financial outcomes • Manage multi-year agreements, pipeline, and accurate forecasting • Build executive-level relationships across clinical, operational, and financial stakeholders • Lead business reviews (QBRs) and performance discussions • Position PartsSource solutions as long-term, strategic value drivers

• Collaborate with all functions that influence or impact the delivery of our service-based commitments with the charge to deliver a differentiated and exceptional customer experience, every request. • Overseeing the service request process, both preventative and corrective, for the assigned account. • Communicating with stakeholders on hourly/daily basis to keep them informed of service activities to ensure that customer expectations are met. • Overseeing critical priorities for the service team, ensuring we work collaboratively and are aligned with the service program's goals. • Gathering customer input on needs and outcomes while supporting service program goals, objectives, and scope, and aligning them with the account's strategic vision. • Coordinating and managing resources (vendor) as needed to achieve the objectives of the service program. • Identifying, assessing, and mitigating potential risks to the service program's success through voice of customer. • Managing changes to the program scope, schedule, or budget. • Supporting the Service Operations Manager by proactively monitoring program metrics, highlighting areas of deviation, and facilitating corrective action efforts to keep performance aligned with expectations. • Ensuring that the program deliverables meet the required quality standards. • Developing and managing the program budget, tracking expenditures, and ensuring that the program stays within budget.

Title: Service Solutionist Dispatch Location: Charlotte, North Carolina, United States Job Description: PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience. PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems. About the Job Opportunity The Service Specialist is a critical contributor to our service organization, responsible for managing service requests with urgency, accuracy, and ownership from start to finish. Our customers span a full spectrum of industries, from government agencies to large hospital systems and healthcare organizations. These customers depend on clear communication, professionalism, and reliability to support their essential operations and patient care. As a result, this role requires a high level of judgement, accountability, and customer focus. This position is designed for high – performing professionals who take pride in consistence, responsiveness, and follow-through. While this is a hybrid role, success depends on being fully engaged, dependable, and present during required in-office days, and while working from home. What you’ll do - Own service requests from intake through resolution, ensuring accuracy, urgency, and accountability. - Gather complete and actionable information by asking thoughtful, direct questions. - Manage multiple service events simultaneously while maintaining quality and responsiveness. - Communicate clearly and professionally with customers, vendors, and internal teams across phone, chat, online forms, and email. - Support customers with empathy and composure, especially in time-sensitive or high-impact situations. - Proactively monitor open work and follow up to prevent delays or escalations. - Maintain thorough, accurate documentation that meets quality and compliance expectations. - Navigate complex service scenarios with sound judgement and a solution-oriented mindset. - Contribute to a team culture on reliability, trust, and shared standards. - Who we want to meet We’re looking for a dependable, high-caliber professionals who understand the responsibility that comes with supporting complex, high stakes customer environments - Highly reliable – you show up prepared, on time, and ready to own your work - Strong sense of urgency – you understand priorities and act decisively - Accountable – you take ownership of outcomes, not just tasks - Top-tier communicator – you communicate clearly, professionally, and confidently with a wide range of stakeholders - Customer-Focused – you understand that service quality matters, especially in regulated or mission critical environments - Detail-oriented – you value accuracy, documentation, and doing things right - Self-directed – you manage your workload effectively without constant oversight - Team-oriented – you contribute to a collaborative, high-standard team - Benefits & Perks  - Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!) - - Career and professional development through training, coaching and new experiences. - - Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity. - - Inclusive and diverse community of passionate professionals learning and growing together. -   Interested?  We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit. About PartsSource Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on. In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.

• Own the federal and state healthcare revenue plan—including VA, DoD, IHS, and other government accounts—across new business development, account expansion, and contract renewal. • Set and achieve annual and multi-year revenue targets; manage team quota allocation, pipeline coverage requirements, and forecast accountability. • Personally engage as a senior commercial leader on strategic government accounts, contract vehicles, and complex federal and state procurement processes—including GSA Schedule negotiations, IDIQs, and BPAs. • Define and execute the government go-to-market strategy in alignment with PartsSource's enterprise commercial priorities and Bain Capital's growth objectives. • Lead, develop, and grow a team of government account and program managers; establish performance standards, coaching cadences, and accountability structures that drive consistent execution. • Build succession depth and talent capability within the government sales function; attract top federal healthcare sales talent and create a team culture defined by ownership, rigor, and mission alignment. • Identify and pursue whitespace and golden site opportunities across the federal healthcare landscape—new VA facilities, DoD MTFs, IHS sites, and emerging federal healthcare programs not currently in PartsSource's account base. Continue to build on 30+ state contracts while finding new opportunity to expand within and outside of those states. • Develop and maintain a multi-year federal and state market expansion roadmap; analyze budget cycles, procurement patterns, and program priorities to align PartsSource's go-to-market approach with federal buying behavior. • Monitor federal healthcare policy, procurement regulation changes, and budget appropriations that affect PartsSource's government business; translate those insights into commercial strategy adjustments. • Oversee compliance with all applicable federal contracting requirements—FAR/DFARS, GSA Schedule terms, SAM.gov registration, and relevant agency-specific procurement policies. • Partner with legal, finance, and operations to structure and negotiate complex federal contracts, pricing arrangements, and contract vehicles that protect PartsSource's commercial interests while meeting government procurement requirements. • Align closely with PartsSource's broader commercial leadership to ensure government accounts receive a unified, high-quality customer experience across product, operations, and service delivery.

• Lead, coach, and develop a team of Service Solutions Executives to exceed performance goals • Elevate team capabilities in complex solution selling and stakeholder navigation • Establish clear expectations, accountability, and performance rhythms • Drive a high-performance culture focused on results, ownership, and continuous improvement • Engage directly in late-stage, complex deals to shape strategy and outcomes • Structure solutions, pricing, and contracts to balance growth and margin • Improve win rates, deal size, and pipeline conversion across hospital systems • Guide teams through multi-stakeholder decision processes and long sales cycles • Partner with Account Executives to align territory strategy and account plans • Build executive-level relationships across HTM, Clinical Engineering, Supply Chain, and Finance • Ensure solutions align to customer operational and financial priorities • Strengthen strategic alignment between customer needs and PartsSource offerings • Drive forecasting accuracy, pipeline discipline, and deal inspection rigor • Collaborate with Pricing, Legal, Finance, and Service Delivery on deal execution • Optimize sales processes to improve efficiency and scalability • Leverage data and insights to inform decision-making and performance improvement

Title: Government Account Executive Location: United States Job Description: PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience. PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems. Government Account Executive (Federal Sales / State & Local Sales / Public Sector SaaS Sales) Location Preferences: Remote (U.S.) | Travel 25%–50% About PartsSource PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience. PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems. About the Job Opportunity We are hiring a Government Account Executive to drive full-cycle government sales across federal, state, and local agencies. This is a quota-carrying, hunter-closer role focused on business development, pipeline generation, and closing complex public sector deals. You will own the entire sales lifecycle—from prospecting and capture planning to RFP response and contract negotiation—within highly regulated government environments. This role is ideal for a proven public sector sales professional (GovCon, SaaS, healthcare, or services) who thrives in navigating procurement complexity and winning net-new logos. What You’ll Do Public Sector Business Development & Pipeline Generation - Prospect and develop new federal, state, and local government sales opportunities - Build and manage a qualified pipeline aligned to quota and territory goals - Identify budget cycles, contract vehicles, and procurement pathways (RFP, RFQ, GSA, etc.) - Execute strategic account planning and territory growth strategies Full-Cycle Government Sales Execution (Hunter–Closer) - Lead end-to-end sales cycles from discovery through close - Navigate government procurement processes, contracting, and compliance requirements - Develop and deliver proposals, RFP responses, and pricing strategies - Negotiate contracts and close multi-stakeholder, complex deals Consultative Selling & Executive Engagement - Engage government stakeholders, procurement leaders, and executive decision-makers - Conduct needs assessments aligned to mission outcomes, compliance, and cost efficiency - Position technology-enabled healthcare and service solutions with measurable ROI Account Growth & Cross-Functional Execution - Expand accounts through cross-sell, upsell, and contract expansion strategies - Partner with legal, operations, and delivery teams to execute contracts successfully - Ensure successful onboarding, implementation, and customer satisfaction - Drive long-term retention and revenue growth within government accounts What You’ll Bring Your Background - Bachelor’s degree or equivalent experience - 5+ years of quota-carrying sales experience in government / public sector sales - Proven success in federal sales, state & local sales, or GovCon environments - Experience managing full sales lifecycle (prospecting to close) - Strong track record of pipeline generation, deal execution, and quota attainment - Experience navigating RFPs, RFQs, contract vehicles, and procurement processes Preferred - Experience in healthcare sales, SaaS sales, or service-based solutions - Familiarity with government compliance, funding, and regulatory environments - Experience selling into DoD, VA, HHS, state agencies, or public health systems Who We Want to Meet - Act Like an Owner: Demonstrates Accountability & Execution by owning pipeline, quota, and deal outcomes end-to-end - Serve with Purpose: Applies Customer Centric thinking to align solutions with government mission and impact - Adapt to Thrive: Excels in Managing Ambiguity within complex procurement environments - Collaborate to Win: Uses Influence & Communication to align stakeholders and close multi-party deals - Challenge the Status Quo: Leverages Curiosity & Problem Solving to uncover opportunities and drive innovation Benefits & Perks  - Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!) - Career and professional development through training, coaching and new experiences. - Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity. - Inclusive and diverse community of passionate professionals learning and growing together.   About PartsSource Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on. In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry. EEO PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Prospect and develop new federal, state, and local government sales opportunities • Build and manage a qualified pipeline aligned to quota and territory goals • Identify budget cycles, contract vehicles, and procurement pathways (RFP, RFQ, GSA, etc.) • Execute strategic account planning and territory growth strategies • Lead end-to-end sales cycles from discovery through close • Navigate government procurement processes, contracting, and compliance requirements • Develop and deliver proposals, RFP responses, and pricing strategies • Negotiate contracts and close multi-stakeholder, complex deals • Engage government stakeholders, procurement leaders, and executive decision-makers • Conduct needs assessments aligned to mission outcomes, compliance, and cost efficiency • Position technology-enabled healthcare and service solutions with measurable ROI • Expand accounts through cross-sell, upsell, and contract expansion strategies • Partner with legal, operations, and delivery teams to execute contracts successfully • Ensure successful onboarding, implementation, and customer satisfaction • Drive long-term retention and revenue growth within government accounts