Lakeview Loan Servicing

Role Description The Senior Benefits Analyst is responsible for the analysis, administration, and continuous improvement of employee benefits programs, including health, welfare, retirement, absence, and voluntary benefits for the US and Canada. This role partners closely with HR leadership, HRIS, payroll, vendors, brokers, and internal stakeholders to ensure programs are competitive, compliant, cost-effective, and aligned with organizational goals. The Senior Benefits Analyst also provides subject matter expertise, data insights, and strategic recommendations to enhance employee experience. Responsibilities - US and Canada Benefits Administration & Strategy - Manage and administer all US and Canada employee benefit programs, including medical, dental, vision, savings and spending accounts, life insurance, disability, retirement, absence, and wellness initiatives. - Evaluate current benefits offerings and recommend enhancements based on market trends, utilization data, and employee needs. - Support benefits strategy development and implementation aligned with organizational objectives. - Data Analysis & Reporting - Analyze benefits data (enrollment, claims, utilization, and cost trends) to identify opportunities for cost savings and program improvements. - Develop reports, dashboards, and executive summaries to support decision-making. - Conduct benchmarking studies to ensure competitiveness in the market. - Conduct reconciliations and system audits. - Vendor Management - Act as primary liaison with benefits vendors, brokers, and consultants. - Monitor vendor performance and service levels; resolve escalated issues. - Participate in vendor selection, implementations, RFP processes, and contract negotiations. - Compliance & Governance - Ensure compliance with US federal, state, and local regulations (e.g., ERISA, ACA, HIPAA, COBRA) and Canada regulations. - Prepare and review required US filings and disclosures (e.g., Form 5500, SPD, SAR, 1095-Cs) and Canada filings and disclosures. - Lead testing and audits (e.g., 401k, non-discrimination). - Stay current on regulatory changes and assess impact on benefits programs. - Open Enrollment & Communications - Lead and execute annual open enrollment processes. - Develop and deliver clear, engaging employee communications and educational materials. - Conduct benefits presentations and training sessions for employees and HR partners. - Cross-Functional Collaboration - Partner with HR, HRIS, Payroll, Finance, Vendor Risk, Information Security, and Legal teams to ensure seamless benefits operations. - Support system integrations and HRIS updates related to benefits. - Assist with mergers, acquisitions, and other organizational changes impacting benefits. Qualifications - Bachelor’s degree in Human Resources, Business Administration, Finance, or related field (or equivalent experience). - 5-8+ years of progressive experience in benefits administration or benefits analysis. - Experience in a large or multi-state organization preferred. - Strong knowledge of employee benefits programs and applicable laws/regulations. US required, Canada preferred. - Advanced analytical skills with the ability to interpret complex data and trends. - Expertise in HRIS systems (e.g., Workday, UKG) and Excel (pivot tables, modeling). Workday expertise is highly preferred. - Excellent communication and presentation skills. - Strong project management and organizational abilities. - High attention to detail and problem-solving mindset. - Adaptability and continuous improvement. - Attention to detail and accountability. Core Competencies - Strategic thinking and business alignment. - Analytical mindset and data-driven decision-making. - Compliance, governance, and risk orientation. - Collaboration and stakeholder management. - Customer-focused approach and employee experience mindset. - Project execution and operational excellence. Certifications, Licenses, and/or Registration - CEBS (Certified Employee Benefit Specialist), CBP, or similar certification. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. - The employee frequently is required to talk and hear. - The noise level in the work environment is usually moderate. - The employee is occasionally required to stand; walk; reach with hands and arms. - The employee is rarely required to stoop, kneel, crouch, or crawl. - The employee must regularly lift and/or move up to 10 pounds. - Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. EEOC Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Role Description The Investor Reporting Accountant will be responsible for analyzing and validating all Investor related cash flows from the sub servicers to each of the Agency Investors along with Lakeview cash flows on the EBO and warehouse portfolios. Ensure that the sub-servicer is servicing the loans in accordance with FHA, VA, USDA, Fannie Mae, Freddie Mac, GNMA guides as well as Lakeview’s policies. Work closely with the Transaction Management Team, Sub Servicers and Seller’s to ensure P&I, escrow and corporate balances are settled and loaded timely to the servicing platform and the appropriate corporate general ledgers. Role is fully 100% remote. - Ensure sub servicing reporting to the agencies and to Lakeview is timely and accurate - Review monthly bank statements from the sub-servicers ensuring timely completion and no items aging greater than 90 days. - Track resolution of Investor edits received from each of the agencies - Work with sub servicers to ensure all shortage surplus items are resolved and funded timely - Track, report and forecast monthly servicing advances to sr. management - Assist with the posting and disbursement to the general ledger - Balance all servicing acquisition cash flows between Lakeview, Sellers and Sub Servicers. - Ensure balances are loaded on the appropriate servicing platforms and tie back to wires and the appropriate general ledgers - Analyze sub servicer cash flows, identify control gaps or areas of risk and develop agreed upon action plans - Conduct monthly loan level investor reviews ensuring compliance with all applicable agency, state, investor and regulatory rules and regulations. - Provide monthly on-site support to sub-servicers when needed - Assist sub-servicer and/or provide subject matter guidance to the appropriate business units on any agency, investor or Lakeview policy or guide changes. - Other duties as assigned. Qualifications - Bachelor’s degree in accounting or finance required however additional years of experience may substitute for degree requirement - 2+ years of experience in mortgage servicing - 1+ years of experience in Investor Accounting - Recent college grads encouraged to apply - Prefer MSP knowledge but not required - Proficient in Microsoft Office Suite Excel, PowerPoint, Word, and Access - Working knowledge of mortgage loan servicing operations - Working knowledge of investor/insurer guidelines and timeframes for default actions - Working knowledge of loss mitigation/loan workout experience - Efficient, detail-oriented, and highly organized. - Strong written and communication skills - Responsible for knowledge of investor/counter-party/seller/sub-servicer guides and contracts Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. - The employee frequently is required to talk and hear. - The noise level in the work environment is usually moderate. - The employee is occasionally required to stand; walk; reach with hands and arms. - The employee is rarely required to stoop, kneel, crouch, or crawl. - The employee must regularly lift and/or move up to 10 pounds. - Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. EEOC Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Role Description The Principal, General Servicing is a senior individual contributor role embedded within the product organization. This is not a line operations or people management role. Instead, this position is designed for a deeply experienced servicing subject matter expert who understands, in detail, how shared servicing infrastructure enables consistent execution across borrower communications, vendor interactions, and cross-domain workflows, and can translate that expertise into scalable product capabilities. This role is responsible for defining, governing, and continuously improving shared servicing capabilities that support borrower communications, third-party integrations, and event-driven workflow orchestration across the servicing lifecycle. The Principal, General Servicing combines operational expertise with product and process leadership to ensure consistent, compliant, and auditable servicing execution across all domains. Reporting to the Director of Servicing Product, this role operates within the broader servicing product structure and brings shared-services domain expertise into requirements definition, workflow validation, testing support, and implementation discussions to ensure that platform functionality accurately reflects real-world servicing operations, regulatory expectations, and vendor dependencies. The Principal plays a critical role in validating that execution frameworks, workflows, and edge cases are intentionally designed, explicitly defined, and not implicitly assumed. This is a fully remote position that offers a competitive salary range of $128,000 to $165,000, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k). Compensation may vary based on experience, location, and other job-related factors. Responsibilities - Product and Operational Alignment - Ensure product design reflects real servicing execution frameworks, including borrower communications, vendor integrations, and cross-domain workflows. - Translate shared servicing processes into clear product requirements, business rules, controls, and system logic. - Ensure centralized servicing workflows operate with appropriate controls, traceability, and auditability. - End-to-End Workflow Definition and Validation - Define and validate end-to-end (E2E) workflows across communication execution, vendor orchestration, and event-driven servicing processes. - Document workflows across happy paths and edge cases, ensuring intentional handling of exceptions, failures, and cross-domain interactions. - Validate completeness and consistency of rules, logic, and dependencies across upstream and downstream systems. - Product Translation & Requirements Definition - Translate domain expertise into product requirements, business rules, and system logic, and advise Product and Engineering on the operational implications of design and prioritization decisions. - Ensure requirements are sufficiently detailed and unambiguous to support scalable, repeatable system behavior. - Evaluate trade-offs across compliance, scalability, operational complexity, and speed to market. - Surface risks early, particularly related to communication failures, vendor dependencies, regulatory exposure, and audit gaps. - Engineering Partnership and Delivery Support - Partner closely with engineering teams to refine requirements, clarify logic, and support implementation. - Support backlog refinement and design discussions by clarifying business rules, validating workflows, and advising on operational impacts. - Testing, Validation, & Automation Contribution - Contribute to the development of known-answer and scenario-based test cases for communication execution, vendor workflows, and event orchestration. - Validate system behavior and outputs against expected regulatory, operational, and audit outcomes. - Support UAT execution, defect triage, regression testing, and release readiness validation. - Partner with QA and engineering to design and implement an automated test suite informed by general servicing domain logic. - Functional Ownership: General Servicing (Shared Servicing Services) - Establish control frameworks for centralized servicing execution, including communication delivery, vendor interactions, and workflow orchestration, with appropriate audit evidence standards. - Define requirements for borrower communication execution across channels (mail, email, SMS), including triggering logic, template rendering, delivery orchestration, and tracking. - Ensure a centralized, consistent framework for how communications are generated, delivered, logged, and tracked across all servicing domains. - Partner with domain Principals who define communication content and triggering events; ensure standardized execution, delivery, and auditability within the platform. - Define template management requirements, including version control, activation, deprecation, and linkage to triggering logic, without ownership of content definition. - Establish communication tracking and audit requirements, including delivery status, failure handling, retry logic, and full historical visibility of borrower communications. - Define requirements for communication reproduction and audit evidence, including ability to reconstruct what was sent, when, and under what conditions. - Define and govern the event ingestion and orchestration framework, ensuring consistent intake, processing, and tracking of servicing events across domains. - Ensure event standardization, deduplication, prioritization, and sequencing to prevent conflicting or redundant borrower communications and actions. - Partner with domain Principals who define event triggers; ensure those events are consistently executed, tracked, and auditable within the platform. - Define requirements for vendor and third-party integrations, including capability definition, data exchange standards, validation rules, and system interfaces. - Establish vendor orchestration frameworks, including SLA tracking, performance monitoring, exception handling, and fallback logic. - Define requirements for integration with communication vendors (print/mail, email, SMS), including delivery confirmation, failure management, and audit tracking. - Define requirements for cross-domain workflow orchestration, including task generation, dependency management, and SLA tracking. - Establish monitoring, reporting, and escalation routines for communication delivery failures, vendor performance issues, and workflow breakdowns. - Flexible Domain Contribution - Support adjacent servicing domains as needed based on program priorities and evolving platform needs. - Partner across domains to ensure alignment of workflows, data, and operational dependencies throughout the servicing lifecycle. - Contribute to resolution of cross-domain issues, gaps, and edge cases to ensure cohesive end-to-end platform behavior. - Apply servicing expertise to broader platform design decisions beyond primary area of ownership. Qualifications - 8+ years in mortgage servicing operations, servicing systems, or related domains (AVP preferred; VP considered). - Deep expertise in borrower communication processes, vendor management, and servicing workflow orchestration. - Strong understanding of regulatory considerations related to borrower communications and delivery requirements. - Experience working with third-party vendors and integrations, including communication providers and servicing-related vendors. - Strong understanding of system-driven workflow orchestration, event processing, and operational controls. - Demonstrated ability to translate complex operational processes into clear product requirements, business rules, controls, and test scenarios, and to support UAT validation. - Proven functional leadership across cross-functional teams, including Technology, Operations, Product, Compliance, and external partners. Company Description MSR Portfolio Services is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Role Description Lakeview is seeking a highly motivated Project Manager to join our IT team. In the role you will deliver effective project management services across a number of business initiatives. Provide organization structure, core processes, guidance, resources management, support and reporting in support of those initiatives. Support basic approach of identification, validation, measurements, resource definition and implementation of business initiatives covering throughout, efficiency, effectiveness, and leveraging of people, process and systems. This role is paying between $110,000 and $120,000 with an annual bonus. This role may be fully remote anywhere in the U.S. or hybrid based out of one of our offices in Coral Gables, FL; Horsham, PA; or Agoura Hills, CA. Responsibilities - Perform business and partner needs assessments, evaluate operational benefits of solutions, and convey benefits and gains to business leaders. - Execute Business Process strategies, policies and procedures that are in line with creating enterprise best practices. - Implement key business objectives ensuring they are applied appropriately to all business activities. - Anticipate and understand business expectations, ensure requirements are captured, and risk is addressed across impacted areas. - Build long-term, trust-based relationships with business leaders. - Understand the needs, objectives and constraints of those in other disciplines and functions and adopt an appropriate style to foster communication. - Identify and communicate goals and objectives at all phases of the program. - Implement resource and deliverable management that ensures on time delivery. - Develop and maintain project plans and reporting documentation as necessary to ensure timely communication and real time status of all ongoing initiatives. - Proactively assess wide variety of tasks, in relation to identifying and undertaking activities that are to the benefit of the business. Qualifications - Extensive experience with enterprise-wide business process improvement initiatives - Excellent verbal and written communication skills - Understanding of the mortgage servicing/originations industry is desired - Familiarity with BPM, Waterfall, Agile and Lean project management approaches - Effective communication skills suitable for the management of and liaison with departmental staff and senior management, both on a one-to-one and one-to-many basis. - Ability to work efficiently and seamlessly within the technological and business domains - Formal training in Project Management disciplines - Bachelor’s Degree - Minimum 5-7 years as a Project Manager Requirements - No minimum requirement for certifications, licenses and/or registration Company Description Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Role Description The Principal, Claims & Advance Management is a senior individual contributor role embedded within the product organization. This is not a line operations or people management role. Instead, this position is designed for a deeply experienced servicing subject matter expert with extensive knowledge of mortgage servicing advances, claims management, loss analysis, repurchases, contract recovery, and associated reimbursement operations. Reporting to the Director of Servicing Product, this role partners closely with Product and Engineering to ensure that platform functionality accurately reflects real-world servicing operations, regulatory requirements, and investor expectations. Within the broader servicing product organization, this role serves as the primary domain subject matter expert and is responsible for translating Claims, Loss Analysis, Contract Recovery, Repurchase, and Invoicing expertise into clear requirements, workflows, controls, and testing input for Product and Engineering. The Principal plays a critical role in validating that business rules, functional requirements, workflows, and edge cases are intentionally designed and not implicitly assumed. This is a fully remote position that offers a competitive salary range of $130,000 to $175,000, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k). Compensation may vary based on experience, location, and other job-related factors. Responsibilities - Product and Operational Alignment - Ensure product design reflects real servicing operations, including regulatory and investor requirements. - Translate operational processes into clear product requirements, business rules, controls, and system logic. - Ensure Claims, Loss Analysis, Contract Recovery, Repurchase, and Invoicing activities are handled accurately across all standard and exception scenarios, with appropriate controls, traceability, and auditability. - End-to-End Workflow Definition and Validation - Define and validate end-to-end (E2E) workflows across advance domains. - Document workflows across happy paths and edge cases, ensuring intentional handling of exceptions. - Validate completeness and consistency of rules, logic, and dependencies across upstream and downstream systems. - Product Translation & Requirements Definition - Convert servicing domain expertise into actionable product requirements, business rules, workflow definitions, and system logic. - Evaluate trade-offs across compliance, scalability, operational complexity, and speed to market. - Surface risks early, particularly related to financial controls, regulatory compliance, and investor reporting. - Engineering Partnership and Delivery Support - Partner closely with Product and Engineering teams during backlog refinement, solution design, and implementation planning to clarify requirements, validate business rules, refine workflows, and support functional decision-making. - Testing, Validation, & Automation Contribution - Contributes to the development of known-answer and scenario-based test cases for advance workflows. - Validate system behavior and outputs against expected financial, operational, and regulatory outcomes. - Support UAT execution, defect triage, regression testing, and release readiness validation. - Partner with QA and engineering to design and implement an automated test suite informed by advance management domain logic. - Functional Ownership: Claims & Advance Management Requirements - Serve as the business and operational owner for mortgage servicing advance-related functions, including: - Corporate advances - Escrow advances - Principal & interest (P&I) advances - Investor and insurer reimbursement processes - Claims management and recovery operations - Loss analysis and reimbursement tracking - Repurchase coordination and resolution - Contract recovery workflows - Advance accounting operational requirements - Invoicing - Define future-state operational models, servicing workflows, and business capabilities required to support scalable advance management operations. - Provide subject matter expertise on servicing advance regulations, investor requirements, insurer requirements, reimbursement timelines, and operational controls. - Partner with leadership to establish strategic direction, prioritization, and roadmap recommendations for advance management capabilities. - Ensure advance-related workflows support traceability, reconciliation, recoverability, and audit readiness across servicing and accounting processes. - Claims, Recovery, & Reimbursement Management - Define operational frameworks and business processes supporting: - FHA, VA, USDA, and investor claim processes - MI claims and reimbursements - Bankruptcy-related recoveries - Foreclosure and liquidation-related recoveries - Repurchase and indemnification tracking - Recoverable expense management - Establish operational standards and business controls for claim lifecycle management, reimbursement tracking, reconciliation, and recovery monitoring. - Support definition of exception handling, escalations, audit support, and operational reporting requirements. - Flexible Domain Contribution - Partner closely with Default, Escrow, Cash, Accounting, Customer Service, Compliance, and Investor Reporting to ensure consistent handling of payment application impacts, escrow funding, shortage/surplus scenarios, and exception workflows across the servicing lifecycle. - Support adjacent servicing domains as needed based on program priorities and evolving platform needs. - Partner across domains to ensure alignment of workflows, data, and operational dependencies throughout the servicing lifecycle. - Contribute to the resolution of cross-domain issues, gaps, and edge cases to ensure cohesive end-to-end platform behavior. - Apply servicing expertise to broader platform design decisions beyond the primary area of ownership. Qualifications - 8+ years in mortgage servicing advance management operations (AVP preferred; VP considered). - Deep expertise in servicing advances, claims, recoveries, default servicing, or related operational domains. - Strong knowledge of: - Mortgage servicing operations - Investor and insurer reimbursement processes - FHA, VA, USDA, FNMA, FHLMC, and Ginnie Mae servicing requirements - Advance management operational practices - Claims and recovery workflows - Repurchase and indemnification processes - Proven functional leadership across cross-functional teams, including Technology, Operations, and external partners. - Demonstrated ability to translate complex advance management processes into clear business requirements, controls, workflows, and test scenarios for Product, Engineering, and QA teams. - Strong analytical, organizational, and problem-solving skills. Company Description MSR Portfolio Services is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Role Description The Director, Vendor Management is responsible for establishing and leading the vendor and third-party management function across the organization, with a primary focus on supporting a modern residential mortgage servicing technology and operations environment. This role serves as the central coordination point for vendor engagement, contract administration, third-party governance, and commercial oversight across technology, servicing operations, compliance, and corporate service providers. The Director will partner closely with Product, Engineering, Operations, Security, Compliance, Finance, Legal, and executive leadership to manage the full vendor lifecycle, including: - Sourcing support - RFP coordination - Due diligence - Contract negotiation support - Onboarding - Ongoing oversight - Renewals - Cost management - Vendor performance tracking This role is responsible for ensuring vendor relationships are: - Operationally effective - Commercially sound - Contractually governed - Aligned with organizational priorities It will also maintain a collaborative dotted-line relationship with the parent company’s Compliance Vendor Management team to support alignment with enterprise third-party risk management standards, governance expectations, and regulatory oversight practices. The ideal candidate combines strong organizational and operational discipline with the ability to manage complex vendor relationships across both business operations and technology domains. This is a fully remote position that offers a competitive salary range of $170,000 to $215,000, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k). Compensation may vary based on experience, location, and other job-related factors. Qualifications - 5+ years of experience in vendor management, third-party management, procurement operations, contract administration, sourcing, or related operational functions. - Experience within mortgage servicing, financial services, fintech, banking, or regulated technology environments strongly preferred. - Experience managing technology vendors, SaaS providers, operational servicing vendors, and/or professional services engagements. - Familiarity with third-party risk management processes, vendor governance frameworks, and regulated operational environments. - Experience supporting contract negotiations and partnering with internal or external legal teams. - Strong organizational skills with the ability to manage multiple vendors, agreements, projects, and deadlines simultaneously. - Strong analytical, operational, and financial tracking capabilities. - Excellent written and verbal communication skills with the ability to work effectively across executive leadership, technical teams, and external partners. - High attention to detail and strong process orientation. - Proficiency with vendor management systems, procurement tools, contract repositories, and Microsoft Office/collaboration platforms. Requirements - Experience supporting residential mortgage servicing operations and technology ecosystems. - Familiarity with servicing platforms, fintech ecosystems, cloud/software vendors, implementation partners, and regulated operational vendors. - Experience participating in RFP/RFI processes and vendor selection initiatives. - Experience building or scaling vendor management functions in growing organizations or transformation environments. Benefits - Competitive salary range of $170,000 to $215,000 - Annual bonus - Medical coverage starting on day one - Company-matched 401(k) Company Description MSR Portfolio Services is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Role Description The Director, Servicing Compliance is a senior leadership role responsible for ensuring that all servicing product capabilities are designed, built, and delivered in full alignment with regulatory and investor requirements. Reporting directly to the SVP, Head of Product, this role is embedded within the product organization and operates as compliance advisory across the platform. - Proactively translating regulatory requirements into product and operational expectations. - Ensuring compliance is built into system design and not validated after the fact. - Partnering closely with Product, Engineering, and Operations to ensure the platform is exam-ready from day one. - Partnering with the Compliance Organization to ensure alignment with enterprise standards, interpretations, and oversight expectations. Responsibilities - Regulatory Interpretation & Product Translation - Interpret federal, state, and investor regulatory requirements (e.g., RESPA, Reg X, TILA, Reg Z, CFPB guidance, Fannie Mae, Freddie Mac, Ginnie Mae, Veterans Administration, and USDA-Rural Housing). - Translate regulatory obligations into clear product expectations, requirements, and system behaviors. - Ensure consistency and traceability between regulatory requirements and implemented functionality. - Monitor ongoing regulatory changes and effective dates, ensuring new or updated requirements are proactively incorporated into product design, prioritized appropriately, and delivered in alignment with required compliance timelines. - Compliance by Design - Define and enforce compliance acceptance criteria across all product features and workflows. - Ensure compliance requirements are embedded into product design, not retrofitted post-development. - Partner with Product Engineers and Business Principals to ensure requirements are complete, testable, and aligned with regulatory expectations. - Communications, Notices, & Disclosures - Ensure all regulated borrower communications, notices, and disclosures are fully defined, triggered appropriately, and compliant with applicable regulations. - Validate timing, content, delivery methods, and auditability of all communications. - Partner with the Compliance Organization and Operations to ensure alignment with current regulatory interpretations. - Exam Readiness & Audit Support - Define and prepare exam-ready artifacts from day one, including documentation, controls, evidence, and traceability. - Establish standards for audit trails, documentation, and control evidence across the platform. - Support internal audits, regulatory exams, and investor reviews as the primary compliance lead for product. - Compliance Validation & Sign-Off - Provide final sign-off on compliance readiness for product releases. - Ensure all regulatory requirements, controls, and evidence are in place prior to production deployment. - Identify and escalate compliance risks, gaps, and dependencies early in the development lifecycle. - Cross Functional Leadership - Serve as the primary compliance advisor to Product, Engineering, and executive stakeholders. - Partner with the Compliance Organization and Operations to align on interpretations and implementation approaches. - Drive alignment across teams on compliance priorities, trade-offs, and risk tolerance. Qualifications - 10+ years of experience in mortgage servicing compliance, regulatory, or risk-related roles. - Deep expertise in servicing laws and regulations (e.g., RESPA/Reg X, CFPB requirements) and various GSE agency and investor guidelines. - Proven ability to translate regulatory requirements into operational or system-level implementation. - Experience working closely with product and engineering teams in a technology or transformation environment. - Strong understanding of audit, controls, and exam processes. - Demonstrated ability to operate at both strategic and detailed levels. - Bachelor’s degree from an accredited college or university in a relevant discipline preferred; equivalent practical experience will be considered. Certifications, Licenses, and/or Registration - Law degree preferred, but not required. Benefits - Competitive salary range of $170,000 to $230,000, plus an annual bonus. - Medical coverage starting on day one. - Company-matched 401(k). Company Description MSR Portfolio Services is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Role Description The Identity and Access Management PAM Engineer primary responsibility is for the planning, building, delivery and support of the Privileged Access Management (PAM) solution. The PAM Engineer is accountable for maturing the PAM solution and ensuring it’s secure, scalable, and reliable. In addition, the engineer will provide development, specifications and communications of the PAM program under the direction of the IAM Manager and assist in developing plans and direction for the integration of information security requirements. - Collaborate with business units and engineering teams to understand and translate their needs into technical requirements and designs for PAM systems and processes - Serve as the Engineering Subject Matter Expert (SME) for the privileged access management (PAM) program, overseeing the CyberArk platform and all its components, including configuration, administration, and maintenance - Analyze the current PAM environment to identify technical and operational opportunities and develop continuous improvement action plans - Conduct interviews and gather relevant information from applications, services, and teams to prepare for CyberArk onboarding activities - Develop and maintain end-user documentation and provide necessary training - Work with DevOps, system, network, and security administrators to ensure adherence to privileged access management standards - Create detailed architecture, standards, design, and implementation documentation - Perform application integration assessments and provide guidance on integration options - Address any issues or deficiencies discovered during an internal or external audit review - Participate in disaster recovery, capacity planning, performance monitoring, and maintenance to ensure high availability - Manage the onboarding of accounts into CyberArk, following a logical design framework - Regularly review and enhance PAM policies and procedures to ensure security compliance - Define business and functional requirements based on evolving best practices and technologies - Collaborate with the broader cybersecurity and governance organizations to ensure compliance with policies and standards by the PAM solutions - Develop and support security policies, standards, and processes related to PAM - Stay updated with industry trends and emerging technologies to ensure the organization's IAM strategy remains effective and current - Attend vendor meetings as a local PAM technical contributor - Contribute to the organization's overall security by adhering to security policies and procedures Qualifications - Strong oral and written communication skills - Ability to execute independently with limited direction - Ability to translate security-related matters into business terms that are clear and understandable to stakeholders - Able to navigate a demanding and high-pressure environment - Can think strategically and incorporate business needs into technical roadmaps - Strong problem-solving and trouble-shooting skills - Understanding of project management principles - Ability to play secondary role for other IAM requirements - Undergraduate degree in computer science, information systems, cybersecurity, or a related field preferred - Experience working in the financial services industry preferred - 8+ years in the technology field, with 4-6+ years working in the PAM domain space - 3+ years of experience with CyberArk and Privileged Cloud technologies including hands-on experience with account and safe management, CyberArk administration and configuration, management and troubleshooting of various CyberArk Privileged Cloud components - Hands-on experience with supporting application teams with vaulting SSH keys - Experience working with IAM concepts in a hybrid cloud environment - CyberArk certification a plus Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Regularly required to sit and use hands to handle, touch or feel objects, tools, or controls - Frequently required to talk and hear - Occasionally required to stand; walk; reach with hands and arms - Rarely required to stoop, kneel, crouch, or crawl - Must regularly lift and/or move up to 10 pounds - Specific vision abilities required include close vision, color vision, and the ability to adjust focus - The noise level in the work environment is usually moderate EEOC Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Role Description The HRIS Manager is responsible for leading the development, implementation, and maintenance of the Human Resources Information System (HRIS) within the organization. This role requires strategic thinking, technical expertise, and strong leadership skills to ensure that the HRIS effectively supports the organization's HR processes, data management, and reporting needs. The HRIS Manager collaborates with cross-functional teams, HR leaders, and IT professionals to enhance HR operations through technology solutions. This role also ensures technical support for other HR systems. This is a fully remote position that offers a competitive salary range of $140,000 to $160,000, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k). Compensation may vary based on experience, location, and other job-related factors. Responsibilities - Oversee the design, customization, and configuration of the HR system to meet the organization's unique needs. - Develop and communicate a clear vision and strategy for the HR system in alignment with the overall HR and organizational goals. - Lead and manage the HRIS team, fostering a collaborative and innovative work environment. - Identify opportunities for process improvement and automation within HR functions through the HR system. - Collaborate with IT and vendors to ensure the successful implementation and integration of the HR system with other systems. - Monitor system upgrades, patches, and enhancements to maintain system performance and security. - Ensure accurate and up-to-date HR data within the HR system, while maintaining data security and compliance with privacy regulations. - Identify manual processes that can be automated within the HR system, streamlining HR operations and reducing administrative workload. - Work with HR teams to analyze current processes, identify pain points, and propose solutions to optimize workflows. - Design and generate regular and ad hoc HR reports, metrics, dashboards, and analytics to support data-driven decision-making by HR and organizational leaders. - Implement data visualization tools and dashboards to provide insights into workforce trends and metrics. - Manage relationships with HR system vendors, negotiating contracts, and ensuring the delivery of quality services. - Stay current with industry trends and best practices related to HR technology and systems. - Collaborate with legal and HR compliance teams to ensure that the HR system adheres to data privacy and security regulations. - Develop and implement security protocols to safeguard sensitive HR data and maintain data integrity. - Perform other projects and responsibilities as assigned. Qualifications - Bachelor’s degree in Human Resources, Information Technology, Computer Science, or a related field. - 5+ years HRIS management experience. - Demonstrated experience in system implementation and maintenance. - In-depth knowledge of HR processes, data management, and reporting requirements. - Strong technical proficiency with HRIS platforms (e.g., UKG, Workday, SAP SuccessFactors, Oracle HCM) and related tools – UKG and Workday a plus. - Excellent project management skills with the ability to manage complex projects from inception to completion. - Strong analytical and problem-solving skills, with a strategic mindset. - Leadership and team management experience, with the ability to mentor and develop team members. - Excellent communication and interpersonal skills, with the ability to collaborate across departments. - Knowledge of data privacy regulations (e.g., GDPR, HIPAA) and their implications for HR data management. Company Description Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Role Description The Insurance Sales Agent is a high-performing, commission-driven sales professional with a proven track record of success in fast-paced, call center sales environments. Agents will be responsible for writing only personal lines insurance products such as home, auto, umbrella, and flood through our carrier partners. This position is fully remote which requires reliable, high-speed internet and a dedicated workspace, free of distractions. Responsibilities - Conduct outbound sales calls to potential prospects utilizing a lead management system. - Handle inbound sales calls through an ACD phone system. - Cross-sell other lines of business 100% of the time. - Quote home and auto policies through a rating system. - Successfully navigate carrier websites to finalize quotes and bind policies. - Manage client interactions and follow-up within the designated software systems. Qualifications - Strong communication, sales, and prospecting skills. - Proficient in Microsoft Office Suite of products. - Ability to learn new systems quickly; experience with comparative raters is a plus. - Working knowledge of the insurance industry. - Must be detail-oriented and results-driven with a focus on customer service. - High School diploma required. - 2+ years of Property and Casualty Insurance Sales experience preferred. - Call center experience a plus but not required. Requirements - Active Property & Casualty Insurance License issued by the Department of Insurance of the employee’s resident state. Physical Demands and Work Environment - Regular sitting and use of hands for handling objects, tools, or controls. - Frequent talking and listening in a moderately noisy environment. - Occasional standing, walking, and reaching with hands and arms. - Rare instances of stooping, kneeling, crouching, or crawling. - Lifting and moving objects up to 10 pounds is a regular part of the role. - Specific vision abilities such as close vision, color vision, and the ability to adjust focus are necessary. - Must connect to the internet via a direct Ethernet connection. - Maintain a dedicated workspace to safeguard customer information. - Internet connection with a minimum download speed of 50 Mbps and a minimum upload speed of 10 Mbps is required. - If using shared internet, prioritizing the connection for work purposes is strongly recommended. EEOC Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law. #LI-Remote