Overview The Director, Servicing Product serves as the senior product leader responsible for the performance, execution, and outcomes of the servicing product function. This role leads a team of domain Principals and is accountable for ensuring that product strategy is effectively translated into scalable, compliant, and high-quality servicing capabilities across all domains. The Director is accountable for overall product requirements, backlog prioritization, and functional design, ensuring alignment between business needs, product design, and delivered functionality. This role is responsible for driving consistency across domains and translating complex servicing requirements into cohesive product solutions that support operational efficiency, regulatory compliance, and strong customer outcomes. The Director holds decision-making authority within the servicing product function, including prioritization, trade-offs, and cross-domain alignment. This role is accountable not only for individual product requirements, but for end-to-end execution, delivery outcomes, and the overall effectiveness of the servicing product platform. Working in close partnership with senior product leadership, engineering, and business stakeholders, this individual ensures that servicing product initiatives are delivered cohesively, with clear ownership, strong accountability, and consistent execution across domains. Responsibilities Product Leadership & Execution - Lead end-to-end execution of servicing product initiatives, ensuring alignment to defined MVP scope, timelines, and business objectives. - Ensure translation of servicing business needs into clear, actionable product requirements, user stories, and functional designs. - Own the servicing product backlog, ensuring prioritization aligns with strategic objectives, regulatory requirements, and delivery timelines. - Drive definition and enforcement of acceptance criteria, ensuring delivered functionality meets business expectations and quality standards. - Ensure consistency in product design and decision-making across all servicing domains, eliminating fragmentation and redundancy. - Accountable for execution and delivery outcomes across the servicing product portfolio, driving accountability across Principals and cross-functional teams for delivery commitments and product outcomes. - Manage cross-domain dependencies and competing priorities, ensuring resources are aligned to the highest-impact initiatives and delivery remains on track. - Serve as the decision authority for servicing product prioritization and trade-offs across domains, ensuring alignment with business objectives and delivery constraints. People Leadership & Team Development - Lead, develop, and manage a team of Principal-level product professionals across servicing domains, ensuring strong domain ownership and accountability. - Establish clear expectations for performance, decision-making, and execution across the team. - Coach and develop Principals to operate as effective domain leaders, capable of translating complex servicing requirements into scalable product solutions. - Foster a culture of ownership, accountability, and high-quality execution across the servicing product organization. - Ensure appropriate resource allocation and workload balance across domains to drive delivery priorities. - Hold Principals accountable for domain-level outcomes, ensuring consistent execution, quality, and alignment across the servicing product portfolio. Servicing Domain Integration & Domain Leadership Oversight - Serve as the integration point across servicing domains, aligning inputs from Principals into a cohesive product approach. - Provide leadership oversight across servicing domains, ensuring Principals operate with consistency in product design, requirements quality, and decision-making. - Translate senior leadership strategy into domain execution. - Resolve cross-domain dependencies, conflicts, and prioritization challenges to maintain forward delivery momentum. - Establish and enforce standardized approaches to requirements definition, process alignment, and functional design across domains. MVP Delivery & Functional Design - Own execution of MVP scope across core servicing areas, ensuring delivery of a viable, scalable, and compliant product foundation. - Drive iterative refinement of product functionality, incorporating feedback from stakeholders, Principals, and testing cycles. - Partner with engineering to ensure functional requirements are clearly understood, feasible, and aligned with system capabilities. - Support tradeoff decisions between scope, speed, and complexity to enable timely delivery without compromising critical functionality. Stakeholder & Cross-Functional Leadership - Partner with product leadership, engineering, program management, and business stakeholders to ensure alignment on priorities, scope, and delivery expectations. - Communicate product direction, priorities, and decisions clearly to senior leadership and cross-functional teams. - Influence stakeholders to drive alignment, resolve ambiguity, and effective decision-making across complex initiatives. - Adapt communication approach to effectively engage both technical and non-technical audiences. Quality, Testing & Release Readiness - Ensure alignment of product requirements with User Acceptance Testing (UAT) to validate that delivered solutions meet business and operational needs. - Support definition of test scenarios and validation criteria in partnership with business and QA teams. - Drive readiness for release by ensuring clarity of functionality, business processes, and operational impacts. - Identify gaps, defects, or misalignments and drive resolution prior to deployment. Process Consistency & Continuous Improvement - Establish and maintain disciplined product management processes that support scalability, auditability, and consistency across servicing domains. - Continuously identify opportunities to improve product development efficiency, requirements quality, and cross-team collaboration. - Incorporate feedback loops from implementation, operations, and stakeholders to refine product functionality and processes. - Drive adoption of tools, frameworks, and best practices that enhance product delivery effectiveness. Qualifications - Exceptional verbal and written communication skills, with the ability to clearly articulate complex servicing, operational, and regulatory concepts to diverse audiences, including senior leadership. - Proven experience leading and developing product teams, including managing senior individual contributors or managers. - Demonstrated accountability for cross-functional business outcomes at scale, beyond individual product areas. - Demonstrated ability to translate business needs into structured product requirements, user stories, and functional designs within complex, cross-functional environments. - Strong organizational and prioritization capabilities, with a proven ability to manage multiple domains, competing priorities, and tight delivery timelines. - Deep understanding of product management practices, including backlog management, acceptance criteria definition, and iterative delivery methodologies (Agile or hybrid). - Proven experience working in regulated, high-volume environments requiring strong attention to detail, data integrity, and compliance (mortgage servicing, financial services, or fintech preferred). - Ability to lead and influence cross-functional teams without direct authority, driving alignment and accountability across diverse stakeholder groups. - Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), with the ability to produce executive-level materials and product documentation. - Demonstrated ability in managing senior product or domain leaders while coordinating cross-domain delivery, decision-making and execution. - 10+ years of relevant experience in product management, business analysis, or related roles, with demonstrated experience delivering complex, cross-domain product initiatives; mortgage servicing experience strongly preferred. - Bachelor’s degree from an accredited college or university in a relevant discipline (e.g., Business, Technology, Engineering) preferred; equivalent practical experience will be considered. Certifications, Licenses, & Registration - Project Management certification such as PMP (Project Management Professional), or equivalent preferred but not required. MSR Portfolio Services is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law. #LI-Remote

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About Franke We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities. About the job SUMMARY The Account Director leads sales and sales administration efforts for the McDonald’s Americas Account. This role is accountable for driving revenue growth through strategic account leadership, building and sustaining trusted relationships with key McDonald’s contacts and OEM partners, enabling strong sales execution through field leadership, expanding emerging market opportunities, and delivering consistent and exceptional customer experience. Ideal candidates bring proven leadership experience, strong sales and marketing expertise, excellent communication skills, and the ability to inspire teams while delivering results. Significant domestic and international travel is required to maintain customer relationships, support sales initiatives, and represent the company at meetings, conferences, and conventions. 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Requirements KNOWLEDGE, SKILLS AND ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Management - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources. • Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Design - Knowledge of design techniques, tools, and principles involved in production of technical plans, blueprints, drawings, and models. • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. • Intermediate Comprehension & Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. • Intermediate Financial & Mathematical Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. • Intermediate Reasoning Skills - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. • Relationship Building - Builds trust and productive partnerships at all levels of our organization, with supplier partner leads, and appropriate client corporate leads • High Comprehension & Communication Skills - Ability to speak effectively before groups of customers or employees of organization. Can communicate with clarity and confidence across the organization, inspiring others and driving action through persuasive messaging. Demonstrates consistency, transparency, and reliability • Computer Skills - Strong proficiency in Microsoft Office and related business applications, with the ability to analyze data, develop presentations, and communicate effectively with internal and external stakeholders. EDUCATION and/or EXPERIENCE • Bachelor’s degree in related field; • Minimum six years’ prior related work experience. SUPERVISORY RESPONSIBILITIES • Does directly supervise staff. What we offer you • Free, On-Site Medical Clinic • Comprehensive benefits package (Health, Vision, Dental, and More) starting day 1 • Free life insurance • 401k match up to 4% • Paid time off and 11 holidays. Contact details #LI-JB1 For more information see: www.franke.com Important information for all executive search companies, headhunters and HR consultants The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.