• Provide leadership, coaching, and performance oversight to Service Delivery Managers, CLASS Specialists, contractors, and the Affiliate training community to ensure high-quality, consistent service delivery. • Lead the design and continuous improvement of systems, processes, and workflows to support efficient, scalable operations and strong client outcomes. • Utilize data workflows, training evaluations, and key performance metrics (e.g., utilization, quality, client satisfaction, profitability) to monitor performance, identify trends, and drive continuous improvement. • Partner cross-functionally with Product, Growth, Operations, and other teams to ensure alignment, effective communication, and successful execution of multi-service client contracts. • Support and scale the Affiliate model through strong cross-functional collaboration, ensuring clear processes, quality standards, and consistency across Affiliate-led delivery. • Manage service delivery operations, including staffing, resource allocation, onboarding, and professional development, to align team capacity with demand and maintain high performance. • Contribute to budget planning and monitor operational performance to support sustainable and efficient service delivery. • Maintain deep knowledge of Teachstone products and services and deliver services as needed to support business needs and team alignment. • Foster a culture of accountability, continuous improvement, and alignment with Teachstone’s mission and values.

• Lead, coach, and develop a team of Service Solutions Executives to exceed performance goals • Elevate team capabilities in complex solution selling and stakeholder navigation • Establish clear expectations, accountability, and performance rhythms • Drive a high-performance culture focused on results, ownership, and continuous improvement • Engage directly in late-stage, complex deals to shape strategy and outcomes • Structure solutions, pricing, and contracts to balance growth and margin • Improve win rates, deal size, and pipeline conversion across hospital systems • Guide teams through multi-stakeholder decision processes and long sales cycles • Partner with Account Executives to align territory strategy and account plans • Build executive-level relationships across HTM, Clinical Engineering, Supply Chain, and Finance • Ensure solutions align to customer operational and financial priorities • Strengthen strategic alignment between customer needs and PartsSource offerings • Drive forecasting accuracy, pipeline discipline, and deal inspection rigor • Collaborate with Pricing, Legal, Finance, and Service Delivery on deal execution • Optimize sales processes to improve efficiency and scalability • Leverage data and insights to inform decision-making and performance improvement

Overview The Director, Servicing Product serves as the senior product leader responsible for the performance, execution, and outcomes of the servicing product function. This role leads a team of domain Principals and is accountable for ensuring that product strategy is effectively translated into scalable, compliant, and high-quality servicing capabilities across all domains. The Director is accountable for overall product requirements, backlog prioritization, and functional design, ensuring alignment between business needs, product design, and delivered functionality. This role is responsible for driving consistency across domains and translating complex servicing requirements into cohesive product solutions that support operational efficiency, regulatory compliance, and strong customer outcomes. The Director holds decision-making authority within the servicing product function, including prioritization, trade-offs, and cross-domain alignment. This role is accountable not only for individual product requirements, but for end-to-end execution, delivery outcomes, and the overall effectiveness of the servicing product platform. Working in close partnership with senior product leadership, engineering, and business stakeholders, this individual ensures that servicing product initiatives are delivered cohesively, with clear ownership, strong accountability, and consistent execution across domains. Responsibilities Product Leadership & Execution - Lead end-to-end execution of servicing product initiatives, ensuring alignment to defined MVP scope, timelines, and business objectives. - Ensure translation of servicing business needs into clear, actionable product requirements, user stories, and functional designs. - Own the servicing product backlog, ensuring prioritization aligns with strategic objectives, regulatory requirements, and delivery timelines. - Drive definition and enforcement of acceptance criteria, ensuring delivered functionality meets business expectations and quality standards. - Ensure consistency in product design and decision-making across all servicing domains, eliminating fragmentation and redundancy. - Accountable for execution and delivery outcomes across the servicing product portfolio, driving accountability across Principals and cross-functional teams for delivery commitments and product outcomes. - Manage cross-domain dependencies and competing priorities, ensuring resources are aligned to the highest-impact initiatives and delivery remains on track. - Serve as the decision authority for servicing product prioritization and trade-offs across domains, ensuring alignment with business objectives and delivery constraints. People Leadership & Team Development - Lead, develop, and manage a team of Principal-level product professionals across servicing domains, ensuring strong domain ownership and accountability. - Establish clear expectations for performance, decision-making, and execution across the team. - Coach and develop Principals to operate as effective domain leaders, capable of translating complex servicing requirements into scalable product solutions. - Foster a culture of ownership, accountability, and high-quality execution across the servicing product organization. - Ensure appropriate resource allocation and workload balance across domains to drive delivery priorities. - Hold Principals accountable for domain-level outcomes, ensuring consistent execution, quality, and alignment across the servicing product portfolio. Servicing Domain Integration & Domain Leadership Oversight - Serve as the integration point across servicing domains, aligning inputs from Principals into a cohesive product approach. - Provide leadership oversight across servicing domains, ensuring Principals operate with consistency in product design, requirements quality, and decision-making. - Translate senior leadership strategy into domain execution. - Resolve cross-domain dependencies, conflicts, and prioritization challenges to maintain forward delivery momentum. - Establish and enforce standardized approaches to requirements definition, process alignment, and functional design across domains. MVP Delivery & Functional Design - Own execution of MVP scope across core servicing areas, ensuring delivery of a viable, scalable, and compliant product foundation. - Drive iterative refinement of product functionality, incorporating feedback from stakeholders, Principals, and testing cycles. - Partner with engineering to ensure functional requirements are clearly understood, feasible, and aligned with system capabilities. - Support tradeoff decisions between scope, speed, and complexity to enable timely delivery without compromising critical functionality. Stakeholder & Cross-Functional Leadership - Partner with product leadership, engineering, program management, and business stakeholders to ensure alignment on priorities, scope, and delivery expectations. - Communicate product direction, priorities, and decisions clearly to senior leadership and cross-functional teams. - Influence stakeholders to drive alignment, resolve ambiguity, and effective decision-making across complex initiatives. - Adapt communication approach to effectively engage both technical and non-technical audiences. Quality, Testing & Release Readiness - Ensure alignment of product requirements with User Acceptance Testing (UAT) to validate that delivered solutions meet business and operational needs. - Support definition of test scenarios and validation criteria in partnership with business and QA teams. - Drive readiness for release by ensuring clarity of functionality, business processes, and operational impacts. - Identify gaps, defects, or misalignments and drive resolution prior to deployment. Process Consistency & Continuous Improvement - Establish and maintain disciplined product management processes that support scalability, auditability, and consistency across servicing domains. - Continuously identify opportunities to improve product development efficiency, requirements quality, and cross-team collaboration. - Incorporate feedback loops from implementation, operations, and stakeholders to refine product functionality and processes. - Drive adoption of tools, frameworks, and best practices that enhance product delivery effectiveness. Qualifications - Exceptional verbal and written communication skills, with the ability to clearly articulate complex servicing, operational, and regulatory concepts to diverse audiences, including senior leadership. - Proven experience leading and developing product teams, including managing senior individual contributors or managers. - Demonstrated accountability for cross-functional business outcomes at scale, beyond individual product areas. - Demonstrated ability to translate business needs into structured product requirements, user stories, and functional designs within complex, cross-functional environments. - Strong organizational and prioritization capabilities, with a proven ability to manage multiple domains, competing priorities, and tight delivery timelines. - Deep understanding of product management practices, including backlog management, acceptance criteria definition, and iterative delivery methodologies (Agile or hybrid). - Proven experience working in regulated, high-volume environments requiring strong attention to detail, data integrity, and compliance (mortgage servicing, financial services, or fintech preferred). - Ability to lead and influence cross-functional teams without direct authority, driving alignment and accountability across diverse stakeholder groups. - Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), with the ability to produce executive-level materials and product documentation. - Demonstrated ability in managing senior product or domain leaders while coordinating cross-domain delivery, decision-making and execution. - 10+ years of relevant experience in product management, business analysis, or related roles, with demonstrated experience delivering complex, cross-domain product initiatives; mortgage servicing experience strongly preferred. - Bachelor’s degree from an accredited college or university in a relevant discipline (e.g., Business, Technology, Engineering) preferred; equivalent practical experience will be considered. Certifications, Licenses, & Registration - Project Management certification such as PMP (Project Management Professional), or equivalent preferred but not required. MSR Portfolio Services is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law. #LI-Remote

• Own performance outcomes across a portfolio of multi-channel B2B paid media clients, ensuring delivery against KPIs including CPL, pipeline influence, MQL/SQL conversion rates and growth targets. • Oversee development and execution of full-funnel B2B paid media strategies across channels including Google, LinkedIn, Programmatic, ABM and emerging B2B platforms. • Ensure consistent application of best practices in: • Account structure and optimization • Testing frameworks, multi-touch attribution and incrementality • Creative and content feedback loops in partnership with Creative teams • Measurement and reporting rigor, including account-based measurement approaches • Serve as the strategic escalation point for complex performance challenges. • Act as the senior strategic lead for key/pillar client relationships. • Lead Quarterly Business Reviews, pipeline performance narratives, and forward-looking growth strategies for top priority clients. • Identify and drive account expansion opportunities, including increased media investment, ABM program maturation and channel diversification. • Partner with Sales and Strategy teams to support new business pitches and growth opportunities. • Build trusted relationships with client stakeholders, confidently communicating strategy, results, and pipeline impact. • Lead, manage, and develop a team of media leaders and practitioners, ensuring high performance and accountability. • Own resource planning, team structure, and client allocation to ensure the right people are in the right roles. • Coach and develop direct reports, including performance management, career growth, and skill development. • Elevate team capabilities across: • B2B platform expertise • Data analysis and pipeline storytelling • Strategic thinking and client communication • Serve as the escalation point for team and client challenges. • Own growth of managed media dollars across your portfolio through retention and expansion. • Ensure strategies balance performance, efficiency, and client profitability. • Partner with divisional and finance leadership to manage contribution margin, resourcing, and account health. • Identify and address risks related to performance, client satisfaction, or profitability. • Ensure all accounts meet Power Digital standards for execution, pacing, and deliverables. • Drive adoption of tools, platforms, and processes that improve efficiency and B2B performance. • Maintain strong operating rhythms including: • Regular pipeline and performance reviews • Testing roadmaps and prioritization • Clear reporting and insights delivery • Ensure SLA adherence and high-quality execution across all accounts. • Stay current on platform updates, emerging B2B channels, and industry trends. • Partner with the Head of Paid and broader leadership to test new strategies, tools, and technologies--including ABM intent data platforms and predictive lead scoring. • Contribute to development of internal POVs, playbooks, and best practices specific to B2B paid media. • Drive adoption of advanced capabilities including automation, AI-assisted buying, and improved measurement approaches.