• Respond to customer inquiries via phone, email, and chat in a professional and efficient manner • Troubleshoot technical issues and provide step-by-step guidance to customers • Collaborate with other departments to resolve customer inquiries • Escalate complex issues to the appropriate team for resolution • Document customer interactions • Apply the latest and greatest customer happiness practices • Maintain deep understanding of client solutions and meet KPI • Communicate with developers and cross-functional specialists

Imagine yourself… - Growing your expertise and expanding your skillset with every project. Thriving in a supportive team environment that inspires you to strive for excellence. - Contributing to a brighter, more sustainable future. At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us We offer: - Best in industry vacation quota - Hybrid working - Professional onboarding and training options - Powerful team looking forward to working with you - Career coaching and development opportunities - Health and wellness benefits Reporting to the Technical Support Manager, the Engineer Technical Support provide advanced remote technical support to field service engineers, sales teams, and customers. The role emphasizes remote diagnostics, troubleshooting, application support, and root cause analysis to ensure timely issue resolution, high service quality, and customer satisfaction. Key contributions include driving service efficiency, achieving first-time-right outcomes, enhancing service KPIs, and supporting recurring service revenue growth. This position is part of the India Commercial Organization located in Gujarat/Pune and will be Remote. In this role, a typical day will look like: • Provide Level-1 technical support for Hach analytical instruments used in municipal, industrial, F&B and water/wastewater applications. • Offer remote diagnostics and troubleshooting support; travel on-site when required to assist field engineers on critical cases. • Support installation, commissioning, troubleshooting, and preventive maintenance activities. • Analyze service cases to determine root cause and recommend corrective and preventive actions. • Contribute to achieving service KPIs including response time, resolution time, and first-time-right performance. • Create and maintain technical documentation, troubleshooting guides, and knowledge base articles based on field learnings. • Provide technical inputs for spares identification, upgrades, and replacement recommendations. • Collaborate cross-functionally with Sales, Service Operations, and Product Management teams to resolve customer issues and drive improvements. • Ensure accurate case documentation and discipline in CRM platforms (e.g., ServiceMax, SFDC). • Support training, mentoring, and technical coaching of field and bench engineers as required. - Conduct virtual calls once a work order is created and provide resolution virtually. The essential requirements of the job include: - Bachelor’s Degree or Diploma in Engineering (Instrumentation / Electrical / Electronics / Mechanical / Chemical). - 3 - 6 years of experience with proven service revenue growth responsibility. - Hands‑on experience repairing analytical instruments (pH/ORP, turbidity, conductivity, sodium, TOC, etc.) preferred. - Strong troubleshooting, analytical skills. - Ability to read schematics, service manuals, and calibration procedures. - Willingness to relocate across India basis job / company priorities - Willingness to travel - Good written and verbal communication skills - Teamwork and ability to work across cultures, locations, and business teams - Expertise in MS office. Exposure to Copilot AI tools would be added advantage - Proactive and action-oriented with an eye for detail - Self-motivated with a passion for driving business growth in a rapidly evolving market - Problem-solving skills and the ability to develop innovative solutions to meet customer needs - Excellent communication and interpersonal skills, with an ability to build and maintain customer relationships Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way. At Hach, we believe in supporting your success at work and beyond. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. @poojadhotre At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

• Provide advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service • Identify and troubleshoot advanced technical problems, and provides timely and effective solutions to customers • Communicate technical solutions to non-technical customers in a clear and concise manner • Escalate complex issues to higher-level team members as necessary • Document customer interactions and technical issues in a customer relationship management (CRM) system • Provide feedback on product improvements and enhancements based on customer feedback and technical issues • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Adhere to company policies and procedures

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Technical Support Specialist - French-English, working remotely in Bulgaria, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Do you have a passion for technology and helping others? In this role, you’ll be troubleshooting with customers and helping to resolve their issues with a smile. You’ll collaborate internally with other team members to ensure you make the difference between their customer experience being just average or an exceptional one. You’ll be able to recognize, apply and explain your product or service knowledge. During a Typical Day, You’ll - Bring your passion and love for technology to know what’s going on with the latest technology products and help customers - Follow up on specific issues and resolve to completion What You Bring to the Role - 6 months technical support and troubleshooting experience - Basic level of knowledge and experience with moderating computer software or hardware related issues - Great written and verbal communication skills in French-English What You Can Expect - Knowledgeable, encouraging, supporting and present leadership - Diverse and community minded organization - Career-growth and lots of learning opportunities for aspiring minds - And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of technical service support possible. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.