Role Description We are currently seeking an EPIC ODB Engineer / Architect - Remote to join our team Remote in United States (US). An Epic Operational Database Engineer or Architect (ODBA) is responsible for the core Epic database infrastructure, which includes Chronicles (Epic’s proprietary hierarchical database) and its integration with other database systems like Clarity and Caboodle. This role is highly technical and foundational, ensuring that Epic’s backend databases are performant, scalable, and stable. - Chronicles Database Architecture and Maintenance: - Design, configure, and maintain Epic’s Chronicles database structures. - Ensure proper setup of master files, globals, and networked storage to support optimal performance and data integrity. - Work with Epic’s tools and guidelines to manage data growth and optimize storage layout. - Performance Tuning and Monitoring: - Continuously monitor the operational database for performance bottlenecks (CPU, I/O, cache hit rates). - Analyze and optimize global builds, journaling, indexes, and data access patterns. - Collaborate with Epic TS (Technical Services) and ECSA teams to fine-tune system performance. - Upgrades, Environment Builds, and Data Refreshes: - Manage and support Chronicles data refreshes, including copying environments (e.g., PRD to TST/DEV) while ensuring data integrity. - Participate in and support Epic upgrades and versioning processes from the backend/database side. - Architect and automate database components of environment buildouts. - Data Integration and Interoperability Support: - Ensure seamless data flow between Chronicles, Clarity, Caboodle, and third-party systems. - Support tools like Bridges, Interconnect, Cloverleaf, and Beaker that depend on efficient and secure database interactions. - Security, Compliance, and Disaster Recovery Planning: - Implement and monitor database backup, restore, and journaling strategies to ensure high availability and disaster recovery readiness. - Maintain tight control over access permissions, encryption, and HIPAA-compliant data practices. - Participate in audits and ensure compliance with Epic and regulatory standards. Qualifications - 7–10+ years of experience supporting Epic as an ODBA, DBA, or database architect. - Epic certifications in Chronicles, ODBA, or related technical modules (e.g., Cache/IRIS). - Deep expertise with InterSystems Caché/IRIS, including globals, journaling, shadowing, and performance tuning. - Strong understanding of Epic architecture, including Hyperspace, Interconnect, Web Blob, and ancillary systems. - Proficiency with Linux/UNIX administration and shell scripting. - Experience with high-availability architectures, clustering, SAN/NAS storage, and virtualization. - Strong analytical and troubleshooting skills for complex, high-volume clinical systems. Preferred Qualifications - Experience with cloud-based Epic deployments (Azure, AWS, GCP). - Familiarity with Kubernetes, containerization, or infrastructure-as-code. - Experience with enterprise monitoring platforms (e.g., Dynatrace, Splunk, Prometheus, Grafana). - Background in healthcare IT, clinical workflows, or EHR modernization initiatives. - Experience leading major Epic upgrades, migrations, or performance remediation projects.

• Build, lead, and scale a world‑class cloud engineering organization supporting IoT services, including the myQ platform, by developing senior engineers, architects, and SRE leaders and fostering a culture of accountability, collaboration, and continuous improvement. • Define and execute the cloud platform strategy across architecture, scalability, reliability, security, and cost optimization to support millions of connected devices and evolving business needs. • Provide architectural and operational leadership for AWS‑based cloud services, ensuring platforms are secure, highly available, resilient, and cost‑effective. • Establish and drive engineering excellence practices, including design reviews, coding standards, testing strategies, CI/CD pipelines, release management, and automation to ensure consistent, high‑quality delivery. • Embed Site Reliability Engineering (SRE) principles across cloud teams, including monitoring, alerting, incident response, post‑incident reviews, capacity planning, and operational readiness. • Lead performance, load, and stress testing initiatives to validate platform behavior under real‑world conditions and ensure reliability during peak traffic and device usage. • Create and grow a Cloud and SRE Community of Practice, enabling knowledge sharing, skill development, and alignment on cloud‑native best practices across engineering teams. • Partner closely with product, application, and security teams to enable fast, reliable, and secure delivery of cloud‑based IoT products and services. • Define, track, and act on platform KPIs, including availability, latency, throughput, deployment velocity, cost efficiency, and customer experience metrics. • Continuously evolve cloud tooling, processes, and AWS services to improve observability, automation, scalability, and operational efficiency while aligning with enterprise architecture standards. • Ensure compliance with security, regulatory, and operational requirements, including ISO, SOC2, and other relevant frameworks, protecting customer data and business continuity. • Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams. • Protect Chamberlain Group’s reputation by keeping information confidential. • Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies. • Contribute to the team effort by accomplishing related results and participating on projects as needed.

Requisition Number: 104404 Cloud Architect Location: You will have the flexibility to work fully remote from anywhere across the US. Insight at a Glance - 14,000+ engaged teammates globally - $8.2 billion in revenue in 2025 - Placed on Newsweek’s America’s Greatest Workplaces for 2025 Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. About the role We are seeking a motivated and passionate Cloud Architect to join Insight’s Enterprise Cloud Consulting Practice, focused on delivering innovative solutions for enterprise customers. This role requires a blend of technical expertise and consulting acumen, with the ability to provide thought leadership, design scalable and secure cloud architectures, and lead the implementation of complex solutions across AWS, Azure, and multi-cloud environments. The ideal candidate will have a strong background in Cloud and DevOps, a proven track record of success in customer-facing engagements, and the ability to translate business requirements into actionable cloud strategies that drive value for large-scale enterprise clients. What you’ll do for Insight - Design, plan, and implement Microsoft Azure Solutions including Edge/IO, Landing Zones, AI Platforms, Hybrid, and Multicloud architectures - Lead and deliver enterprise Azure projects encompassing cloud architecture, migration assessments, proof-of-concept deployments, and full-scale implementations. - Serve as a trusted advisor to clients by providing Azure subject-matter expertise, recommending best-fit solutions, and aligning architecture decisions with business objectives and industry best practices. - Provide in-depth advisory on enterprise networking, hybrid connectivity, identity, and security architecture within Azure and hybrid cloud environments. - Demonstrate thought leadership through internal enablement, customer workshops, and executive briefings, focusing on Azure trends, cloud-native design patterns, and platform innovation. - Contribute to the growth of Insight’s knowledge base and IP by developing reusable templates, automation scripts, and documentation around Azure landing zones, DevOps, and infrastructure-as-code. - Collaborate with practice leadership to co-develop offerings, accelerators, and reference architectures, including Azure migration toolkits, cloud readiness frameworks, and pilot environments. - Engage with Microsoft and other strategic partners to co-develop Azure-centric solutions, ensuring alignment with partner roadmaps and Insight’s go-to-market strategy. - Stay passionate and current on Azure platform advancements, industry cloud adoption trends, and emerging technologies such as AI, edge, and platform engineering in the Azure ecosystem What we’re looking for - Bachelor’s degree in information technology, Engineering, Business, or a related field preferred; MBA or advanced degree is a plus. - 7+ years of experience in cloud consulting or services delivery, with a strong focus on architecting and implementing cloud solutions in client environments. - 5+ years of hands-on experience with public cloud platforms (Azure, AWS, or GCP), including design, deployment, and operational management of cloud-native and hybrid workloads. - Proven track record of client-facing consulting engagements, including assessments, architecture design sessions, migration planning, and post-deployment advisory. - Demonstrated success in presales roles, including scoping, solution development, proposal support, and collaboration with sales teams to position cloud services and offerings. - 5+ years of experience working in or with cloud integrators, MSPs, or channel service providers, with a strong understanding of service packaging, go-to-market execution, and customer value realization. - 3+ years of experience leading or collaborating within cross-functional delivery teams on large-scale cloud transformation projects or modernization initiatives. Technical Skills - Hands-on experience delivering public cloud infrastructure solutions, with a focus on designing and deploying secure, scalable, and resilient architectures in Microsoft Azure environments. - Proven experience in large-scale application modernization efforts, including re-platforming and refactoring legacy applications using Azure-native services such as App Services, Azure Kubernetes Service (AKS), and Azure Functions. - Deep knowledge and hands-on experience with container architectures and deployment strategies, including Kubernetes orchestration, container registries, service mesh (e.g., Istio), and CI/CD integration using Azure DevOps or GitHub Actions. - Extensive expertise in Microsoft Azure, including core services, identity and access management, governance, hybrid connectivity, and cost management. - Experience with infrastructure as code using Terraform to define, provision, and manage Azure infrastructure at scale, including modular design, remote state management, and CI/CD integration. - Practical experience implementing DevOps practices and pipelines for infrastructure and application delivery, leveraging tools such as Azure DevOps, GitHub Actions, Terraform Cloud, and Bicep for streamlined automation and repeatability. - Solid networking foundation with hands-on experience in designing and implementing Azure networking components such as virtual networks, subnets, network security groups, firewalls, load balancers, and private endpoints. - Experience implementing enterprise-grade Azure Landing Zones using reference architectures aligned with Microsoft Cloud Adoption Framework (CAF), with embedded governance, security, and automation controls. Consulting Experience - Ability to manage multiple projects simultaneously in a fast-paced consulting environment - Strong public speaking and presentation skills, including the ability to communicate technical and business value to diverse audiences - Proven ability to convey complex technical and business messaging to stakeholders, including clients, executives, and industry analysts - Experience with Agile methodologies and practices within service delivery and team operations - Quick learner with a strong desire to stay current with emerging technologies and trends - Demonstrated leadership experience in team-based and project-based consulting engagements - Excellent written and verbal communication skills, with a focus on clear, professional, and collaborative interactions What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. - Full medical, dental, vision, and company 401k match. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. Salary Range - $130,000 - 150,000 plus bonus. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support || None || US - Chandler,AZ ||

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. We are looking for a Cloud Solution Architect (CSA), specializing in Business Applications, who is passionate about driving our customers’ business applications, enabling low code agility and transforming those customers with AI. This is a customer-facing role, owning both the business applications-focused technical & business relationships and the technical, functional and/or governance strategies between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities • You will drive positive Customer Satisfaction and become a trusted advisor to customers and partners, by leveraging Microsoft Business Applications implementation expertise to enable defined Customer Success Plan outcomes and you will actively listen and respectfully challenge to drive the best outcomes. • You will provide feedback and insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement. • For Consumption (Cloud & Support) growth you will develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft's Business Applications value proposition and effectively drive usage and generate value from Microsoft technology investments via implementation advisory, performance efficiency and organizational/operational excellence. • You will identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management & business value subject matter expertise. Deliver all work according to MS best practices & policies and using repeatable Intellectual Property (IP). • You will identify growth opportunities as you leverage your knowledge of the products, services and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. • You will drive continuous alignment and improvement of individual skills to better support and enable customers’ and Microsoft’s business goals. • Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey. Qualifications Required Qualifications • Relevant experience with Dynamics 365 or any similar products such as SAP / Salesforce etc. o Business proficiency in Japanese Preferred Qualifications Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting o OR equivalent experience • 4+ years experience working in a customer-facing role (e.g., internal and/or external) • 4+ years experience working on technical projects • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.