Insight

Role Description As a Customer Success Manager, you will own the business relationship for a dedicated book of customers. Your primary mission is to drive revenue growth and deepen relationships with these existing customers. We will count on you to be a key player in ensuring customer satisfaction and maximizing the value of the customer's experience with the Insight Google Cloud Solution line. Along the way, you will get to: - Manage a specific book of business with a focus on driving revenue growth through effective account management practices, including upselling, cross-selling, and contract renewals. - Accurately forecast and track sales performance metrics to meet and exceed your targets. - Collaborate with your dedicated Business Development Representative (BDR) to proactively uncover and qualify new growth opportunities within your accounts, which will then be passed to the appropriate Acquisition team to pursue. - Develop and implement targeted account plans to identify and prioritize key accounts for expansion. This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. Qualifications - Bachelor's degree or equivalent practical experience. - 5+ years of experience in an Account Management or Customer Success role, preferably in the technology or SaaS industry. - A proven track record of driving revenue growth and exceeding sales targets. - Strong understanding of Google's ecosystem or the overall hyperscaler landscape (GCP, AWS, Azure) and their value propositions. Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. - Core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Role Description As a Senior SharePoint Engineer, you will be responsible for working across multiple product teams to implement product solutions for Clients. Your duties involve: - Assessing project needs and identifying potential threats. - Promoting industry standards. - Assembling necessary assets for implementation. - Gathering pertinent information and liaising with various internal units to ensure successful project delivery. - Facilitating and leading stakeholder workshops and strategic conversations with client leadership. - Guiding clients through the envisioning, planning, and transformation of a SharePoint to Workspace deployment & migration programs. - Ensuring all services are customized to the client's specific needs and meet industry standards. - Leading large-scale enterprise deployments and migrations for global organizations. - Discovery and dispositioning of the SharePoint environment using PowerShell scripts. This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. Qualifications - Minimum of 8 years of external consulting experience. - 5+ years of deep technical engineering experience with Microsoft SharePoint. - Familiarity and administrative knowledge with Google Workspace. - Demonstrated success leading and managing large-scale enterprise client environments. Benefits - We’re legendary for taking care of you and your family. - Engagement with your local community. - Core values of Hunger, Heart, and Harmony guide everything we do.

Role Description As a Senior Change Management Consultant, you will be the primary point of contact for corporate and enterprise customers to lead them through envisioning, planning, and delivering user adoption, training, and change management consulting. We will count on you to work closely with clients, demonstrating functional and professional knowledge to ensure that the work products and deliverables are customized to a client’s specific needs and held to industry standards leading to client satisfaction. Along the way, you will get to: - Lead change management initiatives for large and complex Customers, with a focus on Google Workspace and/or GCP transformations. - Cultivate trust with, communicate progress to, and provide strategic guidance for C-Suite and executive Customer stakeholders, as well as internal stakeholders. - Proactively identify, analyze, and mitigate high-impact risks and intricate challenges within transformation programs. - Participate in the continuous evolution and expansion of our change management methodologies, tools, and service offerings, ensuring we remain at the forefront of the industry. This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. Qualifications - Google Cloud Digital Leader OR Google Generative AI Leader certified, or able to complete both within the first 6 months of employment. - A minimum of 3 years exposure to Google Workspace. - At least 5 years of change management experience. - At least 5 years internal and/or external consulting experience. Benefits - We’re legendary for taking care of you, your family and to help you engage with your local community. - Core values of Hunger, Heart, and Harmony guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Company Description Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. The position described above provides a summary of some of the job duties required and what it would be like to work at Insight.

Role Description Insight’s Google Solution Line Change Management team is seeking a highly strategic and experienced Senior OCM Consultant to serve as our AI Change Strategist. This specialized hybrid role bridges the gap between core Organizational Change Management (OCM) delivery and advanced AI strategy for our most strategic global clients, including Fortune 25 and Fortune 100 companies, acting as both a strategic advisor and an AI subject matter expert. The AI Change Strategist is not merely managing the "people side" of technology change, but is a key architect of the change itself, driving both the strategy and its execution. This role will translate rapid AI implementations into practical "ways of working" for all levels of business. This position is vital to ensuring Insight remains the leading partner in the Google Workspace AI sector by driving high-stakes delivery, developing new service offerings, and leading R&D efforts. - Lead AI Strategy & Strategic Transformation: Serve as a SME and lead for dedicated AI workstreams and comprehensive "Work Transformation" projects. - Architect Service Offerings: Design and architect specialized Gemini and Gemini Enterprise service offerings and Standard Operating Procedures (SOPs). - Drive Presales & GTM: Lead the AI-specific components of high-stakes presales presentations and develop robust demo environments to showcase the value of Connectors and Agents to customers. - Develop Methodologies: Create and document delivery methodologies to train the broader OCM team on AI integration and Change Strategy. - Innovation and R&D: Lead continuous AI Research & Development to stay ahead of the curve and maintain a competitive edge in the rapidly changing generative AI environment. - Strategic Transformation: Lead complex organizations through comprehensive "Work Transformation" and process reengineering projects, using AI as the primary tool. - Practice Growth: Maintain a 60% billable utilization target while driving recognized revenue and sales in the AI space. - Travel: up to 30%, as-required, for both customer-facing and internal needs. - Establish AI Adoption Governance: Design and implement governance models that support AI "ways of working," ensuring that process changes are sustainable, measurable, and aligned with organizational goals. - Tailored Delivery Support: Develop personalized coaching and support frameworks (e.g., AI champions programs, feedback loops) to guide employees through the transition from legacy processes to AI-augmented workflows. - Impact Measurement Frameworks: Define KPIs specifically for AI-driven transformation, such as time-savings, process efficiency, or quality of output, to provide data-driven support for ongoing delivery efforts. Qualifications - Education: Bachelor’s degree in Business, Organizational Development, Information or Computer Science, or similar. Equivalent practical experience will be considered. - Preferred: MBA in Strategic Management, Business Transformation, Industrial-Organizational Psychology, Business and Technology, or related field. - Proven experience in Organizational Change Management (OCM) within a technology consulting environment, specifically focusing on transforming processes, developing AI use cases across business stakeholders. - AI Expertise: Demonstrated experience with Generative AI and Large Language Models (LLMs), with direct expertise in Gemini Enterprise or similar platforms. - Strategic Leadership: Proven ability to architect service offerings and lead workstreams for complex, high-stakes projects. - Strategic Communication & Enterprise Mindset: Proven track record of operating within an enterprise mindset to solve large-scale organizational challenges. - Communication Excellence: Exceptional ability to lead high-stakes presales presentations and translate complex AI technicalities into accessible business strategies. - Technical Proficiency: High proficiency in Google Workspace and a deep understanding of AI implementation into organizational workflows. - Project Management: Strong organizational skills with the ability to manage multiple priorities in a fast-paced, rapid growth environment. - Analytical Rigor & Data Literacy: Proficiency in Google Sheets or Excel, with a "deep dive" mindset toward data. - Delivery Experience: Proven track record of managing end-to-end transformation lifecycles—from assessment and strategy to pilot implementation, feedback collection, and scaling support. - Change Support & Enablement: Demonstrated ability to create enablement materials that help end-users adopt new technologies in a live work environment. - Cross-Functional Collaboration: Experience partnering with IT/Engineering teams to ensure the "delivery support" effectively bridges technical AI capabilities with user needs. Benefits - We’re legendary for taking care of you, your family and to help you engage with your local community. - Core values of Hunger, Heart, and Harmony guide everything we do.

Role Description As a Lead Org Design & Change Management Consultant, you will be the primary point of contact and strategic advisor leading enterprise customers through deep organizational and technical transformations. We will count on you to focus specifically on redesigning IT operating models—moving infrastructure and operations organizations away from legacy, project-based delivery toward modern, Agile, service-oriented structures. Along the way, you will get to: - Manage, mentor, and direct a distributed team of Change Management Leads and Practitioners across onshore and offshore delivery centers. - Lead the deliberate reshaping of client organizations, including designing durable, stream-aligned product teams, centralized platform teams, and enabling support functions to match target cloud architectures. - Facilitate Agile structural shifts that rely on fewer middle managers, providing dignified coaching to reposition existing line managers around strategic delivery while shifting actual domain authority to technical experts. This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. Qualifications - At least 7+ years of Change Management and Organizational Design experience (including at least 5 years of dedicated change management experience). - Change management certifications (e.g., ProSci, Kotter). - At least 3-5 years of external consulting experience with advanced relationship management at the C-Suite and executive level. - Google Cloud Digital Leader AND Google Generative AI Leader certified, or able to complete both within the first 6 months of employment. Requirements - Up to 25-50% travel to customer sites. Benefits - We’re legendary for taking care of you, your family and to help you engage with your local community. - Core values of Hunger, Heart, and Harmony guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Role Description As a Fleet Technician W2 with Insight, you will be in a customer-facing role with primary duties of deploying 12-volt technology solutions in fleet vehicles. - Deploy 12-volt technology solutions in fleet vehicles. - Go through training for proper installation and use of our client’s hardware & software. - Provide your own tools (e.g., wrenches, sockets, wire cutters/strippers, portable soldering iron, portable drill, etc.). - Demonstrate competence in troubleshooting, including the use of tools such as a multimeter. In this opportunity, it's not just about what you do today but also about where you can go tomorrow. You have the potential for advancement within our organization, both vertically and horizontally. Qualifications - Regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard. - Specific vision abilities required include close vision due to computer work. - Light to moderate lifting is required, up to 50 pounds. - Ability to uphold the stress of traveling. Benefits - Access to an engaging selection of 11 Teammate Resource Groups (TRGs). - Medical benefits, including sick time after 90 days. - Access to retirement plans. Company Description - Received 35+ industry and partner awards in the past year. - $9.2 billion in revenue. - #20 on Fortune’s World's Best Workplaces™ list. - 14,000+ engaged teammates. - $1.4M+ total charitable contributions in 2023 by Insight globally. - People-first company focused on unlocking the power of people and technology. - Core values of Hunger, Heart, and Harmony guide all operations.

Role Description As a Sr Manager, Services Enterprise Architecture, you will lead delivery, development, and implementation of technology solutions for clients. Functions include: - Resource management - Service operations management - Scope management of the project or client engagement - Quality and performance metrics of the engagement and/or team - Resource management of both technical and non-technical resources associated with the engagement or team - Risk management - Communication plans - Change management - Financial performance - Overall client satisfaction Along the way, you will get to: - Lead the development and enhancement of processes associated with Services SOWs, proposals, and RFP responses, including collaboration with Sales leadership, Service Operations and leadership, Legal, IT, and Finance. - Communicate new and enhanced processes to affected employees within Insight, including the development and execution of training sessions as required. - Provide leadership, assistance, and advice to a team of personnel. This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. Qualifications - Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience. - 8-10 years’ experience managing technology projects including desktop refresh, new technology deployment, and program management experience in full IT life cycle (acquisition, deployment, refurbishment, maintenance) and other IT projects related to infrastructure. - Five years’ experience with field service management and service financial management. - Experience in Project Management is desired. Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. What really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Company Description Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Role Description We are seeking an experienced and proactive Low Voltage Cabling Project Manager to lead structured cabling projects across multiple sites throughout the United States. This role is responsible for managing the full project lifecycle from planning and design through execution and close-out while ensuring quality installations, financial performance, and high levels of customer satisfaction. - Manage end-to-end low voltage cabling projects, including voice, data, fiber optic, security, and AV systems. - Proficiency with cable testers and network analyzers. - Familiarity with high-density environments and safety regulations (OSHA 30). - Conduct site assessments and develop detailed project scopes, schedules, and budgets. - Coordinate with internal teams, subcontractors, material vendors, and clients to ensure projects are delivered on time and within scope. - Oversee procurement and logistics for all materials and equipment. - Track project progress, proactively resolve issues, and maintain accurate project documentation according to Insight standards. - Manage all financial aspects of assigned projects, including cost control, revenue recognition forecasting, and gross margin. - Ensure all work complies with industry standards and codes (TIA/EIA, BICSI, NEC) and safety regulations. - Provide leadership, guidance, and mentorship to field teams and technicians. - Communicate effectively with all project stakeholders and provide consistent project status report according to Insight standards. - Proficiency with Microsoft Project and MS Office Suite. Qualifications - 10+ years of experience managing low voltage or structured cabling projects. - Excellent working knowledge of cabling standards and installation best practices. - Skilled at reading and interpreting blueprints, drawings, and technical documentation. - Fundamental knowledge of network infrastructure, including system design, various components involved, and protocols networks rely on. - Very proficient with project management best practices and knowledge areas (PMP/Agile). - Proficiency with Microsoft Project, MS Office Suite, or demonstrated equivalent (Smartsheets). - Excellent leadership skills to manage crews, schedules, and budgets, particularly in data center or construction environments. - Extreme attention to detail in data cabling work. - Willingness to travel up to 50% across the U.S. - Valid driver’s license. Requirements - Required: RCDD (Registered Communications Distribution Designer). - Preferred: PMP (Project Management Professional). Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. - Core values of Hunger, Heart, and Harmony, guiding relationships with teammates, partners, and clients.

Role Description As a Market Development Executive, you will have a pivotal role responsible for driving the market expansion of our IT services offerings. We will count on you to have a balance of strategic sales acumen, technical knowledge, and effective client and team collaboration to achieve success. Along the way, you will get to: - Develop and implement targeted sales strategies to meet revenue targets. - Identify and capitalize on new opportunities, including RFPs. - Build and maintain strong relationships with key decision-makers in client organizations. - Develop trusted executive-level relationships, leveraging technical expertise. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. Qualifications - Minimum of 5 years of experience in sales, preferably in IT Outsourcing Solutions. - Experience selling DaaS solutions. - Great understanding of Digital Workspace and Lifecycle Management. - Proven track record of meeting or exceeding sales targets. - Strong understanding of clients' IT purchase decision-making process. - Good understanding of IT technology and operations. Benefits - Full medical, dental and vision benefits. - Company 401k match. - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. Company Description Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Role Description As a Market Development Executive with Insight, you will be the catalyst for identifying new cybersecurity and security services opportunities within our existing enterprise client base. You will manage the sales process from the initial security assessment, through solution design, to the final close. - Introduce customized security consulting, implementation, managed services, and managed security services solutions to approximately 20 large enterprise clients across a spectrum of industries. - Leverage Insight's unique services expertise to provide everything our clients need to progress in one place: a creative vision, executional capabilities, and ongoing solutions management. Qualifications - Bachelor's degree in business, IT, cybersecurity, or a related field. - Significant Cybersecurity & Managed Security Services Sales Experience. - Experience in cybersecurity consulting services and managed security services: Zero Trust architecture, managed detection and response (MDR), security operations center (SOC) design and implementation, managed security services (MSS) operations and optimization, cloud security, application security, threat and vulnerability management, and/or security compliance and governance. - Proven experience in 'hunting' and 'farming' accounts, including new areas of an existing client with cybersecurity consulting and managed security services. - Experience in multi-stakeholder engagement (CISO, CIO, Security Architects, Board-level executives). - Experience in channel selling and formal opportunity/account management methods. - Hands-on knowledge of managed security services delivery models, including 24/7 monitoring, threat detection, incident response, and security operations optimization. - Ability to articulate the value of transitioning from reactive security to proactive, managed security operations. - Experience positioning MSS alongside traditional consulting and implementation services to create comprehensive security transformation programs. - Strong customer relationship-building skills with executive-level decision-makers (CISOs, CIOs, security leaders). - Five years minimum of current and proven end-to-end security solutions sales experience. - Preferred candidates will have five years minimum of enterprise cybersecurity services sales experience with numerous case study examples of leading complex security transformation deals, including managed security services implementations. Requirements - Experience leading large security transformation initiatives as a security principal or consulting services specialist. - Ability to see new opportunities for specialty security solutions, managed services, and operational improvements. - Execute technical account growth strategy in partnership with services delivery. - Drive efficiency through automation and analytics. - Embodiment of core values: Hunger, Heart, and Harmony. Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. - Core values of Hunger, Heart, and Harmony that guide everything we do.