Insight

Role Description As an Azure Solutions Architect, you will design, implement, and deliver hybrid and cloud-native Azure solutions for enterprise customers. We will count on you to lead architecture design, guide technical delivery, and serve as a trusted advisor to clients. Along the way, you will get to: - Design Azure IaaS and PaaS solutions with a focus on networking, security, and governance - Lead troubleshooting efforts, war rooms, and root cause analysis for complex cloud issues - Partner with clients to design repeatable, scalable, and secure Azure architectures - Support hybrid cloud integrations between traditional data centers and Azure environments This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to grow, learn, and advance your career. Qualifications - Extensive experience with Azure IaaS, PaaS, networking, storage, and security - Strong hands-on expertise with Azure networking technologies including ExpressRoute, VPN Gateways, Front Door, Application Gateway, Azure Firewall, Virtual WAN, and load balancing - Experience designing solutions using Cloud Adoption Framework and Azure governance best practices - Proficiency in Infrastructure as Code tools such as Terraform, ARM templates, JSON, and PowerShell Benefits - Freedom to work from another location — even internationally — for up to 30 consecutive days per year - Access to thriving and diverse Teammate Resource Groups - A people-first culture built on Hunger, Heart, and Harmony Company Description Insight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, or any other protected characteristic.

Role Description The SOC Analyst is responsible for detecting and reporting cybersecurity incidents to clients. The SOC Analyst is responsible for day-to-day cybersecurity monitoring utilizing Insight’s security tools that are used to monitor and secure our clients’ business. SOC Analysts are accountable for: - Detecting threats - Creating incident tickets - Assisting with the response process - Assisting the team in developing threat detection and prevention capabilities - Equipping clients to optimize their cybersecurity incident response capabilities As a SOC Analyst you will: - Participate in the daily cybersecurity threat monitoring of Insight Managed Security Services (MSS) clients - Monitor SIEM incident queue and perform incident triage & ticketing and support to resolution - Perform threat analysis on events reported by security technologies supported by MSS - Identify indicators of compromise within threat events - Identify potential false positives, policy violations, intrusion attempts, and compromises - Enrich security events with intelligence from multiple technologies, open-source intelligence sources, and knowledge of the client environment Qualifications - Bachelor’s Degree in Cybersecurity, Computer Science, Information Technology or related experience - 2-5 years hands-on experience within a Security Operations Center - Working knowledge of scripting and query languages (preferably KQL) - Experience with Microsoft Sentinel, M365 Defender, Secureworks Taegis, Service Now - Experience with Cloud based services (Azure) Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year - Core values of Hunger, Heart, and Harmony that guide everything we do

Role Description As the AI GTM Specialist, Data & Analytics, you will be the primary catalyst for driving Insight’s Google Solution Line Data and Generative AI business through our partnership with Google Cloud. You aren't just selling a platform; you are architecting the future of enterprise intelligence. Your mission is to turn abstract AI potential into concrete, revenue-generating reality. Key Responsibilities - Sales Enablement & Execution: Partner with Insight sales teams to identify and qualify high-value Data/AI opportunities within their existing customer base. - Solution Architecting: Lead discovery workshops to design end-to-end data strategies, focusing on platforms like BigQuery for data warehousing and Vertex AI for model orchestration, and their integration into Gemini Enterprise. - GenAI Evangelism: Act as the subject matter expert on Gemini and Large Language Models (LLMs), helping customers move from "AI-curious" to "AI-first" through tailored Proofs of Concept (PoCs). - GTM Strategy: Develop and execute a joint go-to-market plan with Insight field sales, including webinars, executive briefings, and industry-specific solution plays. - Technical Bridge: Serve as the liaison between Insight’s technical delivery teams and Google Cloud’s internal product engineering teams to ensure customer requirements are met. Qualifications - 10+ years of professional experience in technical sales, solution architecture, or digital transformation consulting. - At least 5 years specifically focused on Data Engineering, Analytics, or Machine Learning. - Proven track record with Google Cloud Platform (GCP) is highly preferred. Experience with AWS or Azure is a plus, provided there is a willingness to master the Google stack immediately. - Exceptional presentation skills. - B.S. in Computer Science, Data Science, MBA, or equivalent practical experience in the field. Requirements - Deep understanding of LLMs, Prompt Engineering, RAG (Retrieval-Augmented Generation), and fine-tuning models within Vertex AI. - Expertise in modernizing legacy data stacks into BigQuery, including Looker integration and data governance. - Ability to navigate "Value-Based Selling" rather than just feature-dumping; focusing on ROI and business outcomes. - Understanding the nuances of working with a Global Systems Integrator (GSI) like Insight to drive "co-sell" motions. Benefits - Opportunity to represent Google Cloud’s most advanced technology. - Access to the resources of a tech giant while maintaining the agility of a specialized sales team. What Success Looks Like in Year 1 - Scaling the Insight-led Data & AI pipeline by 30% through proactive engagement. - Closing at least 3 "lighthouse" GenAI projects using Gemini that serve as case studies for the partnership. - Becoming a Google Cloud Certified Professional Data Engineer or Machine Learning Engineer (if not already held).

Role Description Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. What you’ll do at Insight: - Pre-Sales Leadership & Delivery - Lead and develop a team of infrastructure and pre-sales professionals supporting client-facing opportunities across networking, data center, and cloud-adjacent solutions. - Own intake, prioritization, and assignment of opportunities to ensure focus on high-value, winnable deals. - Partner closely with Sales to shape solution strategy, scope of work, estimates, and delivery models. - Provide clear bid / no-bid guidance based on technical complexity, resourcing, risk, and strategic alignment. - Operational Excellence & Process Improvement - Drive scalable, repeatable pre-sales processes across RFP qualification, SOW development, change requests, and pricing workflows. - Identify and eliminate inefficiencies (e.g., spreadsheet-based tooling, unclear handoffs, governance gaps) through improved systems, standards, and controls. - Ensure accurate opportunity tracking, forecasting inputs, and executive reporting. - Balance speed and discipline to protect delivery teams while supporting aggressive sales cycles. - Stakeholder & Executive Communication - Produce concise, executive-ready updates summarizing pipeline activity, risks, wins, focus areas, and team capacity. - Communicate clearly through ambiguity, organizational change, and shifting priorities. - Serve as a trusted advisor to senior leadership by translating frontline execution into actionable insights. - People Leadership & Culture - Build resilient, engaged teams capable of delivering results through change without burnout. - Coach team members on technical growth, consultative thinking, and professional development. - Foster accountability, transparency, and collaboration across Sales, Services, and leadership teams. - Recognize performance, address gaps early, and support long-term talent development. This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. Qualifications - 5+ years of experience in infrastructure services, pre-sales, consulting, or technical leadership. - Proven people management experience leading distributed or cross-functional teams. - Strong background in infrastructure domains such as networking, data center, and enterprise services. - Demonstrated ability to manage ambiguity, prioritize competing demands, and drive results. - Exceptional written and verbal communication skills with executive audiences. - Experience supporting enterprise sales organizations and complex deal cycles. - Track record of improving pre-sales efficiency, win rates, or delivery alignment. - Familiarity with Salesforce opportunity management and services governance models. - Recognized leadership impact through awards, promotions, or enterprise initiatives. Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. - Access to 11 thriving and diverse Teammate Resource Groups. - Core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Company Description Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Role Description As a Cloud Engineer II you will: - Design and implement scalable, secure, and high-performing cloud solutions across Azure/AWS. - Lead infrastructure deployments using Infrastructure as Code (Terraform, Bicep, etc.). - Design and optimize CI/CD pipelines for automated and reliable deployments. - Implement and manage containerized workloads using Docker and Kubernetes (AKS/EKS). - Apply cloud security best practices (IAM, network security, encryption, governance). - Implement advanced monitoring, logging, and observability solutions. - Perform deep troubleshooting, performance optimization, and cost optimization. - Own end-to-end modules and drive technical delivery. Qualifications - 3-5 years of experience in cloud infrastructure, DevOps, or related roles. - Strong hands-on experience with Azure and/or AWS (multi-cloud is a plus). - Strong expertise in: - Azure: Azure Virtual Machines, VNet, Azure Storage, Azure Functions, Azure Monitor, Azure DNS, Azure AD, Load Balancers, Traffic Manager, and Application Gateway. - AWS: EC2, VPC, S3, IAM, Route 53, CloudWatch, Elastic Load Balancer (ALB/NLB), Auto Scaling, and related networking services. Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. - Core values of Hunger, Heart, and Harmony, which guide everything we do.

Role Description As a Senior Manager of IT Service Delivery at Insight, you will lead the day-to-day delivery and continuous improvement of internal IT services that enable teammates to do their best work. You will partner closely with End-user Computing, Core and Collaboration, and IT Operations teams to drive operational excellence across incident, request, problem, and change management while improving service health, user experience, and governance. - Own and continuously improve IT service delivery processes and ensure alignment to ITIL best practices - Partner with End-user Computing to enhance endpoint support and lifecycle activities including provisioning, patching, software distribution, and asset refresh - Serve as the primary escalation point for high-impact incidents, leading cross-functional response, communication, and resolution - Support Core and Collaboration services by driving service health reviews, operational rhythms, and adoption insights - Manage service performance through KPIs and SLAs, including MTTR, backlog health, CSAT, and first-contact resolution, and deliver executive-ready reporting - Coordinate with IT Operations on monitoring, on-call readiness, major incident management, and post-incident reviews - Coach and enable support teams through playbooks, knowledge management, and continuous improvement initiatives - Facilitate stakeholder engagement to capture pain points, align priorities, and ensure service roadmaps reflect employee needs - Partner with HR, Security, and IT teams to support onboarding, offboarding, access provisioning, and device readiness Qualifications - 5+ years of experience in IT service delivery, IT operations, or service management in an enterprise environment - Hands-on experience with ITSM tools and workflows with ServiceNow required - Strong working knowledge of ITIL practices with experience driving governance and continuous improvement - Experience supporting End-user Computing and workplace technologies including Windows and macOS environments - Familiarity with collaboration platforms such as Microsoft 365, Teams, Slack, Zoom, or Google Workspace - Strong communication skills with the ability to provide clear and effective service communications - Ability to participate in on-call rotations including occasional after-hours support for major incidents Requirements - ITIL certification or equivalent service management training (preferred) - Experience with endpoint management or identity platforms such as Intune, Jamf, SCCM, Entra ID, or Okta (preferred) - Understanding of access control concepts including RBAC and least privilege (preferred) - Experience building dashboards and reporting with tools like Power BI and leading service review processes (preferred) Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year - Access to 11 thriving and diverse Teammate Resource Groups - Core values of Hunger, Heart, and Harmony, guiding relationships with teammates, partners, and clients

Role Description As an Account Manager for Enterprise Accounts at Insight, you own the post-sale business relationship for our most strategic Google Cloud Platform customers. You are a unifier who aligns with customer executive leadership (CIOs, Directors of IT) to gain insights and deliver long-term value. Your mission is to ensure customer satisfaction, maximize the value of their cloud investment, and drive consistent revenue growth through strategic renewals and expansion. Key Responsibilities - Customer Relationship Management - Establish regular communication with key customer stakeholders to understand customer business plans and objectives. - Serve as an escalation point for customer satisfaction issues relating to billing disputes and support tickets. - Maintain up to date information for customer points of contact. - Contract Oversight & Reporting - Build, maintain, and report on account health metrics, including detailed spend projections and success plans. - Provide regular oversight for committed customer contracts to ensure compliance and early identification of potential risks. - Manage complex billing scenarios, such as tracking Committed Use Discount (CUD) liabilities and prepayment reconciliations. - Platform Adoption & Growth - Drive the adoption of Google Cloud Platform services by connecting customers with subject matter experts (SMEs) and specialized training resources. - Conduct regular business reviews that demonstrate partnership value and ensure technology roadmaps align with customer business goals. - Transfer account knowledge to the Sales team to identify and execute on renewals, cross-sell, and upsell opportunities. - Commitment Remediation - Actively monitor accounts for significant drops in monthly usage or projected shortfalls against contracted minimums. - Perform remediation activities for customers at risk of missing commitment targets, including rolling shortfalls into current periods or negotiating amended terms. - Collaborate with Legal and Credit teams to manage accounts in protected status or those requiring formal contract terminations due to restructuring. - Cross-Functional Collaboration - Act as a unifier, working cross-functionally with sales reps and SMEs to orchestrate activities that meet customer needs. - Partner with Cloud Engineers and Professional Service Delivery Managers to ensure project milestones are met and technical hurdles are resolved. - Coordinate with internal Billing and Support teams to resolve complex invoicing disputes or margin discrepancies. Qualifications - Education: Bachelor’s degree or equivalent practical experience. - Experience: 5+ years in a Customer Success or Account Management role, specifically within the Technology or SaaS industry. - Communication: Exceptional interpersonal skills with a proven ability to build relationships with both technical stakeholders and C-suite executives. - Technical Knowledge: Solid understanding of the Google Cloud ecosystem or the overall hyperscaler landscape (AWS, Azure) and their value propositions. - Sales Acumen: A proven track record of collaboration to drive revenue growth, management of renewals, and exceeding team sales targets. Company Description Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Role Description As an Account Manager for Enterprise Accounts at Insight, you own the post-sale business relationship for our most strategic Google Cloud Platform customers. You are a unifier who aligns with customer executive leadership (CIOs, Directors of IT) to gain insights and deliver long-term value. Your mission is to ensure customer satisfaction, maximize the value of their cloud investment, and drive consistent revenue growth through strategic renewals and expansion. Key Responsibilities - Customer Relationship Management - Establish regular communication with key customer stakeholders to understand customer business plans and objectives. - Serve as an escalation point for customer satisfaction issues relating to billing disputes and support tickets. - Maintain up to date information for customer points of contact. - Contract Oversight & Reporting - Build, maintain, and report on account health metrics, including detailed spend projections and success plans. - Provide regular oversight for committed customer contracts to ensure compliance and early identification of potential risks. - Manage complex billing scenarios, such as tracking Committed Use Discount (CUD) liabilities and prepayment reconciliations. - Platform Adoption & Growth - Drive the adoption of Google Cloud Platform services by connecting customers with subject matter experts (SMEs) and specialized training resources. - Conduct regular business reviews that demonstrate partnership value and ensure technology roadmaps align with customer business goals. - Transfer account knowledge to the Sales team to identify and execute on renewals, cross-sell, and upsell opportunities. - Commitment Remediation - Actively monitor accounts for significant drops in monthly usage or projected shortfalls against contracted minimums. - Perform remediation activities for customers at risk of missing commitment targets, including rolling shortfalls into current periods or negotiating amended terms. - Collaborate with Legal and Credit teams to manage accounts in protected status or those requiring formal contract terminations due to restructuring. - Cross-Functional Collaboration - Act as a unifier, working cross-functionally with sales reps and SMEs to orchestrate activities that meet customer needs. - Partner with Cloud Engineers and Professional Service Delivery Managers to ensure project milestones are met and technical hurdles are resolved. - Coordinate with internal Billing and Support teams to resolve complex invoicing disputes or margin discrepancies. Qualifications - Education: Bachelor’s degree or equivalent practical experience. - Experience: 5+ years in a Customer Success or Account Management role, specifically within the Technology or SaaS industry. - Communication: Exceptional interpersonal skills with a proven ability to build relationships with both technical stakeholders and C-suite executives. - Technical Knowledge: Solid understanding of the Google Cloud ecosystem or the overall hyperscaler landscape (AWS, Azure) and their value propositions. - Sales Acumen: A proven track record of collaboration to drive revenue growth, management of renewals, and exceeding team sales targets. Company Description Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Role Description Primarily responsible for the identification of on-premises to Cloud solutions for clients using company products, and/or proprietary tools/techniques that others implement. Define client needs and develop a plan and proposal for delivery of the Cloud project. Viewed by customers as a consultant. This position should be used for individuals who are actively and regularly meeting with and presenting to clients. As a Cloud Economics Consultant you will: - Provide Workshops (Performance or Fundamental) to help customers develop a Cloud strategy by discussing Cloud best practices, cost savings, cloud license compliance, and efficiency. - Complete Cloud projects to identify Cloud sizing a customer has/will enable by analyzing client server utilization data and purchase/invoice history reports. - Complete comparison of sizing and Cloud possible optimization. Write and provide an Executive Summary that includes suggestions to migrate/optimize the customer’s environment. - Analyze and interpret customer needs, while instructing follow-up actions to additional Insight members. Ensure clients have connected with Insight members as next steps or additional services. Qualifications - Minimum of 5 years in the Cloud industry including but not limited to Cloud, Microsoft licensing, FinOps, and/or sales experience. - Cloud or software licensing knowledge is desired. - Willingness and ability to self-learn much of the Cloud compute information necessary to serve as a resource for Insight is required. - Excellent oral and interpersonal skills are a must. - Excellent organizational, analytical, problem solving, and decision-making skills are also desired. - Knowledge of the sales process combined with the ability to establish and maintain rapport with both internal and external customers and executives. - Ability to understand company objectives and make decisions that balance customer needs with Insight solutions. Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. - Core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Role Description The Partner Solutions Engineer, Rubrik is responsible for planning and designing solutions to meet client needs, with a focus on Rubrik technologies and cyber resiliency strategies. Incumbents are accountable for defining processes for technical platforms, developing system specifications, and creating system interfaces and business applications that support secure, scalable, and resilient client environments. What you’ll do at Insight: - Design and coordinate large and complex projects. - Apply the principles of science and mathematics to develop economical solutions to technical problems. - Use systems analysis to design and diagram all parts of a particular system. - Accountable for all facets of development of technical platforms, system specifications, and system interfaces. - Coordinate efforts of other teammates involved in a project. - Document problems and resolution for future reference. - Engage in partner- and customer-facing calls with sales teams to gather requirements, provide technical expertise, and support solution alignment. - Partner with alliance teams to scope multi-vendor opportunities and support a solutions-led selling approach beyond core product focus. Be Ambitious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. Qualifications - Bachelor’s Degree in Engineering, Computer Science, Information Technology or similar. - 3-4 years hands-on experience within a similar industry. - Partner/Channel Experience required. Rubrik experience highly preferred. - Familiarity with the following systems desirable: Windows, Cisco Systems, UNIX, Linux, Novell. - Strong analytical abilities and professional office experience needed. - Familiarity with large account environments and protocol required. - Excellent troubleshooting skills needed. - Ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company’s business and systems strategies. - Ability to multitask with strong organization and time management skills. - Ability to respond effectively to inquiries or complaints within a timely fashion. Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. - Core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Company Description Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.