Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. We are looking for a Cloud Solution Architect (CSA), specializing in Business Applications, who is passionate about driving our customers’ business applications, enabling low code agility and transforming those customers with AI. This is a customer-facing role, owning both the business applications-focused technical & business relationships and the technical, functional and/or governance strategies between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities • You will drive positive Customer Satisfaction and become a trusted advisor to customers and partners, by leveraging Microsoft Business Applications implementation expertise to enable defined Customer Success Plan outcomes and you will actively listen and respectfully challenge to drive the best outcomes. • You will provide feedback and insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement. • For Consumption (Cloud & Support) growth you will develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft's Business Applications value proposition and effectively drive usage and generate value from Microsoft technology investments via implementation advisory, performance efficiency and organizational/operational excellence. • You will identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management & business value subject matter expertise. Deliver all work according to MS best practices & policies and using repeatable Intellectual Property (IP). • You will identify growth opportunities as you leverage your knowledge of the products, services and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. • You will drive continuous alignment and improvement of individual skills to better support and enable customers’ and Microsoft’s business goals. • Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey. Qualifications Required Qualifications • Relevant experience with Dynamics 365 or any similar products such as SAP / Salesforce etc. o Business proficiency in Japanese Preferred Qualifications Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting o OR equivalent experience • 4+ years experience working in a customer-facing role (e.g., internal and/or external) • 4+ years experience working on technical projects • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview Are you insatiably curious, deeply passionate about the realm of databases and analytics, and ready to tackle complex challenges in a dynamic environment in the era of AI? If so, we invite you to join our team as a Senior Solution Engineer - Cloud & AI Data Platform in Innovative Data Platform for commercial customers at Microsoft. Here, you'll be at the forefront of innovation, working on cutting-edge projects that leverage the latest technologies to drive meaningful impact. Join us and be part of a team that thrives on collaboration, creativity, and continuous learning. Databases & Analytics is a growth opportunity for Microsoft Azure, as well as its partners and customers. It includes a rich portfolio of products including IaaS and PaaS services on the Azure Platform in the age of AI. These technologies empower customers to build, deploy, and manage database and analytics applications in a cloud-native way. As a Senior Solution Engineer - Cloud & AI Data Platform, you will play a pivotal role in helping enterprises unlock the full potential of Microsoft’s cloud database and analytics stack across every stage of deployment. You’ll collaborate closely with engineering leaders and platform teams to accelerate the Fabric Data Platform, including Azure Databases and Analytics, through hands-on engagements like Proof of Concepts, hackathons, and architecture workshops. This opportunity will allow you to accelerate your career growth, develop deep business acumen, hone your technical skills, and become adept at solution design and deployment. You’ll guide customers through secure, scalable solution design, influence technical decisions, and accelerate database and analytics migration into their deployment workflows. In summary, you’ll help customers modernize their data platform and realize the full value of Microsoft’s platform, all while enjoying flexible work opportunities. As a trusted technical advisor, you’ll guide customers through secure, scalable solution design, influence technical decisions, and accelerate database and analytics migration into their deployment workflows. In summary, you’ll help customers modernize their data platform and realize the full value of Microsoft’s platform. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities - Drive technical sales with decision makers using demos and PoCs to influence solution design and enable production deployments. - Lead hands-on engagements—hackathons and architecture workshops—to accelerate adoption of Microsoft’s cloud platforms. - Build trusted relationships with platform leads, co-designing secure, scalable architectures and solutions - Resolve technical blockers and objections, collaborating with engineering to share insights and improve products. - Maintain deep knowledge in Analytics Portfolio: Microsoft Fabric (OneLake, DW, real-time intelligence, BI, Copilot), Azure Databricks, Purview Data Governance and Azure Databases: SQL DB, Cosmos DB, PostgreSQL. - Maintain and grow knowledge in on-prem EDW (Teradata, Netezza, Exadata), Hadoop & BI solutions. - Represent Microsoft through thought leadership in cloud Database & Analytics communities and customer forums - Embody our culture and values Qualifications Required Qualifications: - Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience OR 5+ years technical pre-sales or technical consulting experience OR equivalent experience. Other Requirements: - This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. Preferred Qualifications: - 6+ years technical pre-sales, technical consulting, technology solutions, practice development, architecture OR equivalent experience. - 4+ years experience working in a customer-facing role (e.g., internal and/or external). - 4+ years experience with cloud and hybrid, or on premises infrastructure, architecture designs, migrations, industry standards, and/or technology management. - Knowledgable in Data Analytics (e.g., Databricks, Fabric, CosmosDB, Purview). - Knowledble in programming languages (e.g., Python, R, SQL). - Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Solution Engineering IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Solution Engineering IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

• Design, implement, and maintain end-to-end Azure cloud infrastructure for scalability, security, and performance • Build and manage multi-stage CI/CD pipelines using Azure DevOps • Implement Infrastructure as Code (IaC) using Terraform and Terragrunt • Configure and manage Azure networking components: Front Door, Application Gateway, Private Endpoints, Azure Monitor Private Link Scopes • Deploy and manage Azure App Services ensuring high availability and performance • Collaborate with application and security teams on cloud governance, monitoring, and alerting best practices • Continuously improve DevOps processes, automation, and cloud deployment patterns

• Rapidly assess the current Azure environment and identify misconfigurations, risks, and optimization opportunities • Lead efforts to remediate Azure issues, including networking, security, identity, and resource configuration • Support and execute Azure deployments and configuration changes based on client needs • Work through operational tickets and escalations, ensuring timely resolution and system stability • Implement and improve Azure best practices across: Identity & Access Management (Entra ID / Azure AD), Networking (VNets, NSGs, connectivity), Security and governance (policies, RBAC, Defender) • Assist with resource organization, cost optimization, and performance tuning • Document findings, changes, and recommendations for client handoff and long-term sustainability • Collaborate with client stakeholders and internal teams to ensure clear communication and alignment