Title: Commercial Account Executive Location: Remote, New York, United States of America Job Description: oin us at Zendesk! Where we’re redefining what’s possible in customer experience through cutting edge AI and technology. Our mission is to power exceptional service for every person on the planet, elevating every interaction into an opportunity for meaningful human connection. Amplified by intelligent, data-driven solutions. As we accelerate our vision, we’re seeking a forward-thinking Commercial Account Executive with a strong B2B sales track record and a passion for leveraging AI-driven insights to drive growth in the SaaS landscape. You will be instrumental in expanding our Commercial account base. Closing deals of varying sizes and complexities. While harnessing innovative, tech-enabled strategies. Your expertise will enable you to build trusted customer relationships, introduce transformative solutions, and deepen Zendesk’s impact by aligning our advanced capabilities to each customer’s unique goals and ambitions. What You’ll Be Doing: - Drive top-line revenue growth by acquiring new commercial customers and developing innovative, AI-driven strategies for account expansion. - Leverage advanced data insights, AI-powered customer intent analysis, and adoption history to strategically prospect new clients, optimize retention, and identify cross-sell and upsell opportunities maximizing account revenue and profitability. - Manage and nurture customer relationships, using digital engagement and automation tools to ensure maximum satisfaction, retention, and the development of long-term strategic partnerships. - Proactively lead complex sales cycles by integrating AI insights and customer data, crafting tailored, outcome-oriented solutions that address both current and emerging customer needs. - Consistently build and manage a robust pipeline using predictive analytics and automation, maintaining accurate forecasts and exceeding quarterly and annual revenue goals with disciplined execution. - Understand and articulate the value and business impact of Zendesk solutions—including AI product offerings—ensuring alignment with customer objectives to secure satisfaction, retention, and product expansion. - Develop and present compelling, data-backed ROI and value cases that influence procurement decisions, and rigorously track and communicate realized customer impact to foster long-term partnerships and drive upsell opportunities. - Establish and maintain executive sponsorship by leveraging deep industry expertise and AI-driven customer insights to build trusted relationships with decision-makers and key champions. - Collaborate closely with Solutions Engineers, AI Specialists, and internal teams to guide cross-functional co-design of innovative solutions, streamline sales execution, and advance Zendesk’s AI initiatives and go-to-market strategy. - Hold detailed technical conversations about AI product architecture and integrations, championing best-in-class digital solutions and thought leadership within the organization. - Continuously anticipate AI market trends and competitor moves, leveraging these insights to inform deal strategies, shape the customer roadmap, and contribute to Zendesk’s product direction. - Be relentlessly curious—actively seeking out new AI-driven sales strategies and keeping the customer voice at the center of your approach. - Consistently use AI tools to automate workflows, predict customer needs, personalize outreach, and set the benchmark for AI-powered sales excellence. - Maintain outstanding organizational skills to manage a high volume of sales opportunities simultaneously, ensuring no potential is overlooked. - Lead and coordinate cross-functional and extended Zendesk teams to deliver complex solutions and exceed account growth targets. - Continuously monitor competitor activities and market trends to proactively adapt GTM strategy and maintain competitive advantage. - Willingness and availability to travel regionally and nationally as business needs dictate. What You Bring to the Role: - BA/BS degree or equivalent relevant experience required. - At least 3 years of success in B2B sales or solution engineering, ideally in SaaS, with a proven record of exceeding sales targets. - Demonstrated ability to navigate and close complex, value-centric sales cycles—including executive-level engagements. - Experience nurturing and expanding relationships across organizational levels, including VP and C-suite clients. - Advanced communication, negotiation, and deal-closing skills, both face-to-face and with remote technology. - Proficiency in utilizing AI, analytics, and digital sales tools (e.g., Salesforce, Outreach, Clari) to inform strategy and drive performance. - Entrepreneurial, collaborative mindset with a track record of proactive learning and adaptation in a fast-changing tech landscape. - Deep understanding of technology and AI trends and their impact on the customer experience and business value. - Experience developing and leveraging account and territory plans, grounded in measurable KPIs. - Ability and willingness to travel as necessary. Who You Are: - Customer-Centric Innovator: Anticipates and understands customer needs, driving business innovation through human experience design and AI-powered solutions. - Data Driven Decision Maker: Consistently applies data and AI-generated insights to optimize every stage of the sales process, from discovery to closing. - Collaborative Influencer: Builds impactful partnerships internally and externally, elevating team and customer outcomes through influence and enablement. - Continuous Learner & Mentor: Proactively leads by example, staying ahead of AI trends and mentoring peers across the organization. - Strategic Thinker with an Execution Focus: Balances visionary sales leadership with disciplined, outcome-oriented action. The US annualized OTE (On Target Earnings) range for this position is $191,000.00-$287,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Title: Account Executive Location: Remote - DC Job Description: Red River is looking for a high-energy, results-driven DoD Account Executive (Army) to help organizations transform their IT environments. In this role, you’ll own a dedicated territory, build strategic relationships, and deliver cutting-edge technology solutions that solve real business challenges. If you thrive on driving growth, influencing decision-makers, and shaping the future of enterprise IT, this is your opportunity to make an impact. Responsibilities: - Develop a competitive sales strategy - Manage a dedicated sales territory comprised of medium to large enterprise accounts list Great insight into industry trends for cloud computing, consumptive models, and creative financing options - Develop and maintain customer base - Promote Red River as a Solutions and Services provider - Drive revenue and margin through individual account base - Technical acumen in areas of networking or datacenter infrastructure - Maintain knowledge base on new and existing products - Deep understanding in sales methodology of prospecting, pipeline, and forecast - Candidate who is eager to understand customer pain points and develop solutions around their requirements Minimum Education/Certification/Experience Requirements: - 5-10 years of IT sales experience Preferred Education/Certification/Experience: - Mid-level certifications in OEM training programs - College or associate degree are preferred Knowledge, Skills and Abilities: - Demonstrate ability to put together compressive account plans and strategy - Demonstrate the ability to sell professional and managed services - Ability to cultivate C-level relationships and understand underlying business drivers - Ability to capture large multi-year IT annuity contracts - For Federal AE III: - Detailed understanding of all Federal Contracting and acquisition vehicles - Understanding of federal budgets cycles and buying patterns - Ability to navigate within public sources to identity government solicitations and opportunities (Exhibit 300) - Familiar with existing industry CRM applications - Familiar with OEM business processes negotiating discount structures - Ability to demonstrate strong presentation skills and lead customer facing meetings - The ability to work effectively with or without dedicated management/mentor supervision - Demonstrated ability to communicate with vendors and customers in a professional and timely manner - Sufficient phone skills as defined by, active listening skills, using the open-ended question technique, courteous and conscientious mannerisms and technically literate language so as to support successful cold and warm calls - Sufficient writing skills, demonstrated by the correct use of grammar, professional communication style and technically literate language so as to support successful e-mail introductions to customers, vendors and OEM counterparts - Demonstrated success in multi tasked, high volume sales role as defined by accuracy, response rate and understanding of customer requirements Essential Elements (Mental; Physical; Equipment used): This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment. Special Requirements: This is a remote role. Up to 100% customer field activities are possible. Basic Qualifications: - U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional). EOE M/F/DISABLED/Vet Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.

• Own and exceed quarterly and annual ARR targets for a defined territory or vertical • Manage the full sales cycle from lead generation to deal closure • Build and maintain a healthy pipeline covering 4x your quota • Prospect, qualify, and develop new enterprise opportunities through outbound, partner, and inbound channels • Build and maintain strong, trusted relationships with clients • Deliver compelling, tailored sales presentations and proposals • Maintain accurate pipeline, activity, and forecast data in CRM tools • Collaborate with product, customer success, and marketing teams to ensure customer success**

• Generate new business through outbound outreach (calls, emails, LinkedIn) • Owning RFQs and tender processes • Qualify leads and manage all Marketing Qualified Leads (MQLs) • Driving sales opportunities from demo to deal achieving sales quotas • Tailor sales messaging to customer needs across industrial and manufacturing sectors • Conduct online product demonstrations or presentations where needed • Research accounts and identify key decision-makers within distributors, wholesalers, and end-users • Maintain accurate CRM records (Salesforce, HubSpot, etc.) • Collaborate closely with client stakeholders and internal teams