• Decompose a monolithic MySQL system into domain-oriented data stores. • Define data ownership and source-of-truth boundaries. • Establish data contracts between systems. • Partner with engineering to implement pragmatic, incremental migration paths. • Design and implement pipelines for employer, job, and physician data. • Define and maintain canonical entities and schemas. • Solve identity resolution and deduplication across fragmented sources. • Design event tracking and behavioral data models. • Enable cross-system visibility into user behavior. • Support use cases such as matching and recommendations, funnel optimization, and employer–physician engagement. • Structure data for AI, ML, and LLM-based workflows. • Build pipelines that support enrichment, ranking and matching, and feedback loops. • Help define how AI integrates into product experiences. • Work directly with our engineering team and Product Manager. • Use AI tools to accelerate development and decision-making. • Translate ambiguous product needs into clear system design.

• Lead the architecture and development of core data platform capabilities, including processing frameworks, storage patterns, and shared services • Design and implement multi-tenant, multi-cloud data systems with strong isolation, scalability, and operational durability • Build and operate large-scale distributed data processing systems across batch and real-time workloads • Define and evolve data lifecycle patterns, including ingestion, validation, transformation, enrichment, and serving • Establish data quality gates and validation frameworks to ensure trust, consistency, and auditability • Design systems that integrate with platform infrastructure, including CI/CD, deployment orchestration, observability, and infrastructure automation • Make sound architectural decisions across performance, cost, reliability, and maintainability tradeoffs • Lead ambiguous, high-impact initiatives where both problem definition and solution design require ownership • Contribute significantly to production code, setting standards for quality, testing, and operability

• Design, develop, and maintain software applications • Collaborate with developers, project managers, designers, and QA testers • Ensure software meets business requirements and IT strategy

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we would be interested in applicants from Canadian time zones only at this time. Senior Software Engineer - Platform Productivity The Opportunity: Grafana Cloud moves millions of metrics, log lines, and traces per second from our customers' environments into a highly available, low-latency stack that processes and stores these data, and serves them to dashboards and alerting tools. We aim to grow this to hundreds of millions per second, and it's critical that as we grow, we improve our performance, increase our reliability, and, of course, do it efficiently and effectively. The Internal Engineering Platform delivered by the Platform department provides application engineers with the tools, systems and Kubernetes clusters they need to build, deploy and run their workloads. Platform roles at Grafana Labs have an eye for engineers with a passion for performance and reliability, and who enjoy taking projects from conception to production. We organize ourselves into squads to allow focus on Cloud Infrastructure, Networking and Security; engineering Productivity; Capacity management, Client Administrative Tooling (CAT); and US Federal compliance. Because we deploy production services, we have on-call rotations to ensure the health of the system. Everyone at Grafana Labs tries to incorporate and use our product line up into their day-to-day, so being on call is an important way to understand our system and how people use our products. What You’ll Be Doing: We are hiring for the Platform Productivity squad. The squad is mostly responsible for helping our internal engineers release their software onto our infrastructure, in secure and measurable ways. They lead automation of the release processes (anywhere from CI/CD to bootstrapping) and help our internal engineering teams get on board with them using ‘golden path’ techniques, but also helping edge cases and making sure that teams can get the most out of our tools. At the end of the day, we’re the Platform Team for the teams that are building some of the most cherished observability tools– from Grafana, Mimir and Loki, to Tempo. The squad is responsible for setting its own roadmap, and as a part of the team you'll have a part to play in that process. You'll help us maintain, improve and extend what we already have. You'll be involved in choosing what we focus on next and, just as importantly, when and how to gracefully sunset systems which are no longer needed. Your responsibilities will also include helping the team to design, compare, and choose appropriate solutions for (at least some) of the following things: - Development and maintenance of our Internal Engineering Platform (IEP) - CI/CD platform management and development - Build, release and deployment automation - Application configuration management tooling - “Up to date” software automation - Artefact management - Working with diverse internal teams, from application development to security, to support implementation of their requirements - Being part of an on-call rotation to support Platform tooling What Makes You a Great Fit: You enjoy working with engineers, as well as with the management structures that are there to support you and enable you and your team to do your very best. You are comfortable working in a remote-first company; communication is key. For us, working together means being collaborative, friendly, kind, and respectful. We operate by consensus, you can contribute to a discussion but then commit to the team decision. You are eager to learn and grow. There is a lot of room for growth and development, and the team has quite a lot of knowledge to share for those who are wanting to learn. You approach development holistically. The team owns the full life cycle of our code; from writing design docs, looking at developer feedback, testing and deployment, all the way through to decommissioning. We appreciate engineers who enjoy looking at the big picture, and also notice the details of the brush strokes. You're a flexible software engineer. In a typical day, we might spend time responding to incidents, integrating existing systems, or designing and implementing our own systems. While our primary language is Go, we value flexibility and we'll choose the best tool for the job, even if that is a shell script. You have experience with operating your code. Since a lot of operators and developers use our software, having some grounding in both of these spaces really helps us with building better platforms for our users. Kubernetes and Docker are what we use, mostly. We also work with a lot of Infrastructure as Code, so be sure to check out grafana/tanka. Requirements: - Engineering/software development experience within a Platform group delivering services to internal engineering teams - Experience working in a cloud environment - Infrastructure as Code with Terraform/Crossplane. - Familiarity with Kubernetes administration - very cool if experience with Tanka. - Experience/Interest in implementing, integrating, and maintaining observability systems and processes A few of our upcoming projects: - Development of our next gen CI/CD systems - Development of productivity tooling/automation in our IEP portal (Backstage) - CI/CD observability - Artefact management systems - Development of security automation as part of our CI/CD systems Compensation & Rewards: In Canada, the Base compensation range for this role is CAD 164,490 - CAD 197,389. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: - 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. - Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. - Transparent Communication – Expect open decision-making and regular company-wide updates. - Innovation-Driven – Autonomy and support to ship great work and try new things. - Open Source Roots – Built on community-driven values that shape how we work. - Empowered Teams – High trust, low ego culture that values outcomes over optics. - Career Growth Pathways – Defined opportunities to grow and develop your career. - Approachable Leadership – Transparent execs who are involved, visible, and human. - Passionate People – Join a team of smart, supportive folks who care deeply about what they do. - In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. - Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.