Ascent

Role Description This job is focused on providing a professional service to customers and liaising with key parties including third party suppliers and other company offices. Ascent offers our customer’s worldwide services that meet our clients complete logistical and supply chain needs. - The job of the NFO Time Critical Specialist is very varied and no one day is ever the same as the team is operating 24/7. - The NFO Desk Time Critical Specialist is responsible for tasks in each shipment, from order entry through each milestone of the shipments to ensure the team attains the critical delivery times and optimize overall on-time performance. - The Time Critical Specialist has daily responsibility to ensure excellent service is delivered to our customers during all telephone/email and virtual contacts. - They will provide professional service to customers and liaising with key parties including vendors, internal Ascent teams, and leadership. - The Time Critical Specialist reports directly to the NFO Desk Supervisor. - Working as a Time Critical Specialist involves liaising directly with clients, company leadership, Managers, other Ascent teams, vendors, and carriers. - The Time Critical Specialist will be responsible for processing shipment orders in accordance with established procedures and standards. - Administer the correct processes of each shipment, ensuring all SOPs are followed properly in regard to order management and the set up and alerting of each shipment, tracking, and communication. - Escalate issues, errors, and delays immediately per processes set forth. - Complete all appropriate training assigned. - Train and learn new/revised Standard Operating Procedures (SOPs) and organizational policies. - Communicate to the supervisor any unusual occurrences, emergency situations, and any situation that could disrupt the level of operations and/or customer service. - Communicate and document all service issues that may impact the next shift or requiring special attention to their shift supervisor. - Meet and exceed Ascent performance and productivity expectations including but not limited to phones, emails, and task management. - Follow Task Logs and monitor for status being updated within a 10-minute window. - Follow New orders and monitor for updating within a 10-minute window. - Participate in regular department meetings, assisting in training and information rollouts as needed. - Always copy Leadership on all emails and correspondence involving operations. - Action emails and responses in less than 10 minutes. - Adhere to all phone protocols and performance standards. - Other duties and responsibilities as assigned. Qualifications - High school diploma or general education degree (GED). - Strong computer skills and proficiency in Microsoft Office (Excel, Word, and Outlook). - Outstanding customer service skills required. - Understanding of world geography and United States Geography. - Experience with Next Flight out shipments, systems, and vendor operations is strongly preferred. - Ability to work under pressure and follow through on tasks. - Ability to handle multiple tasks quickly and simultaneously. - Excellent organizational skills, attention to detail, and follow through. - Proven ability to communicate (verbal and written) effectively with direct staff, management peers, and senior level management. Benefits - 401(k) and employer matching. - Life Insurance. - Health, Dental, Vision Insurance. - Short- & Long-Term Disability. - Paid Time Off (PTO). - Employee Assistance Program. - Paid Parental Leave. - Employee Wellness Program. - Paid Holidays. - Employee Recognition Programs. - Flexible Spending Account (FSA). - Tuition Reimbursement. - Health Savings Account (HSA). - Overtime, Differential & Bonus Pay. Company Description Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet, and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts.

Role Description This is a 1099 independent contractor opportunity for experienced Independent Freight Agents operating under Ascent’s brokerage authority. - Build customer relationships and secure freight opportunities - Source and qualify carriers using Ascent’s systems and tools - Negotiate rates and handle required shipment documentation - Manage shipments through the full lifecycle from booking to delivery - Resolve service issues through proactive communication - Maintain accurate system records and follow company compliance standards Qualifications - Active, transferable book of business required - Must reside and operate in the United States - Strong knowledge of carrier operations, dispatching, and rate negotiation - Experience with TMS platforms and load boards such as DAT and Truckstop Benefits - Competitive Commission Split with No Cap on Earnings - The freedom to grow your business with the backing of a trusted logistics brand - Access to Ascent’s carrier network, TMS, and compliance resources - Dedicated onboarding and operational support - Experienced back-office staff and knowledgeable claims team - Industry-leading technology, including TMS and load-tracking tools

Role Description The Account Manager, School Partnerships position is a full-time position that will be reporting to the Senior Manager, Loan Program Management. This position is responsible for building and maintaining strong and positive relationships with our partner schools. The role is focused on the highest level of customer service with an additional focus on business development and growing accounts through upselling, program development, and cross-selling opportunities. - Develop and maintain long-term relationships with all core representatives at new and existing partner schools. - Serve as primary point of contact for new school onboarding, new product implementations, and partner school updates, including live trainings and regular partner check-ins and updates. - Own (no-code) technical onboarding from approved to go-live for each partner school. - Collect required partner school information. - Build platform, application, and grants access for each program & school. - May coordinate with additional third parties related to the school partnership. - Identify opportunities to expand Ascent's partnership with existing partner schools through new product offerings and strategic cross-selling opportunities. - Answer inquiries and provide expert level support to partner schools on their role in the funding experience. - Manage change both internally and externally, implementing changes initiated by partner schools, and communicating changes initiated by Ascent, ensuring all stakeholders are aligned. - Serve as the internal expert on all assigned partner schools by maintaining an organized case file for each partner school, flagging any concerns internally, and collaborating on strategic updates. - Collaborate with other Ascent team members across different business lines to ensure consistent and streamlined service for all partner schools. - Communicate with partner schools on behalf of Ascent including sharing school level reports, inquiries regarding complaints, and unique issues at the request of other teams (Fulfillment, Compliance, Treasury, etc.). - Facilitate follow-up conversations between partner school and Ascent teams as needed for deeper understanding of reporting, complaints, or other partnership requests. Qualifications - Bachelor’s Degree Preferred, Alternative closely related experience considered (8+ years). - 2-4 years of account management role and/or 3-6 years of customer service experience. - Proven track record of cultivating positive relationships amongst client accounts, co-workers, and management. - Must have excellent interpersonal and communication skills, both written and verbal. - Demonstrated ability to effectively negotiate resources and work collaboratively with cross-functional teams. - Excellent time management and organizational skills, as well as attentiveness to details and a commitment to follow up. - The ability to apply creative problem-solving techniques to situations using sound business judgment and collaboration. - Comfort with public speaking and teaching or training internal and external stakeholders. - Proficient in MS Office, with extensive knowledge of MS Excel. Requirements - Experience working in financial services, student lending, or in higher education (traditional or non-traditional). - Experience working with no-code platforms (for example, Wordpress). - Sales experience (inside or outside sales). - CRM aptitude, HubSpot experience a bonus. - Experience working with a distributed team. Benefits - Competitive pay with bonus, and comprehensive benefits package that includes, but not limited to: - Compensation includes base salary of $70,000 - $87,000 commensurate with experience, plus bonus and options. - Company Stock Options. - 401(k) + Company Match. - Medical, dental, and vision coverage. - Annual HSA contribution of $1,700. - Life insurance, disability, and critical illness. - 14 Paid Holidays! Eleven (11) + Two (2) Community Days + Your Birthday! - Snacks and drinks in the office. - Tuition reimbursement program. - Generous paid leave policies. - $2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day. - Wellness, Work from Home funds, and more!

• Work closely with pharma and clinical stakeholders to understand analytical requirements • Build and maintain scalable analytics solutions using Python/R, SQL, and Databricks • Analyse and interpret complex clinical trial and pharma datasets • Integrate and leverage clinical data sources such as DQS and Citeline • Deliver insights that support evidence based decision making across clinical and business teams • Support best practices in data quality, governance, and reproducibility • Act as a trusted analytics partner within multi-disciplinary client teams.

• Design, implement, and optimize ML/AI pipelines for training, deployment, monitoring, and governance. • Leverage Azure Databricks capabilities including MLFlow for experiment tracking and Unity Catalog for data governance. • Build and maintain CI/CD pipelines as well as automated ModelOps workflows for AI/ML applications. • Ensure data architecture supports schema evolution, governance, and compliance requirements. • Operate in a cloud-native Azure environment to deliver robust and scalable ML solutions.

• Design, implement, and maintain end-to-end Azure cloud infrastructure for scalability, security, and performance • Build and manage multi-stage CI/CD pipelines using Azure DevOps • Implement Infrastructure as Code (IaC) using Terraform and Terragrunt • Configure and manage Azure networking components: Front Door, Application Gateway, Private Endpoints, Azure Monitor Private Link Scopes • Deploy and manage Azure App Services ensuring high availability and performance • Collaborate with application and security teams on cloud governance, monitoring, and alerting best practices • Continuously improve DevOps processes, automation, and cloud deployment patterns

• Build and maintain scalable data pipelines and transformation workflows • Implement data quality checks, validation frameworks, and monitoring systems • Design and operationalize evaluation frameworks for datasets and ML outputs • Package and deliver production-ready datasets with clear documentation and QA standards • Develop ML-assisted tools and workflows to improve data processing and delivery efficiency • Generate, augment, and validate synthetic datasets to support client and internal use cases • Deploy lightweight ML/LLM-powered solutions to solve operational bottlenecks • Work directly with delivery teams to implement and maintain production workflows • Debug, troubleshoot, and resolve technical issues across data pipelines and systems • Continuously improve tooling, processes, and measurement approaches used in delivery • Identify and implement practical improvements that increase speed, reliability, and quality of delivery outcomes

• Collaborate closely with biostatisticians and cross-functional teams • Refine and enhance statistical modelling approaches and methodologies • Design and develop robust R-based workflows and packages • Implement best practices for testing, documentation, and CI/CD in statistical projects • Support the deployment of models as scalable, production-ready software on cloud platforms • Provide technical guidance and mentorship to improve modelling and engineering standards • Ensure reproducibility, maintainability, and performance of statistical solutions.

• Design, develop, and maintain Power BI datasets, semantic models, and reports for global claims reporting • Implement best-practice data modelling (star schema, claim-centric fact tables, conformed dimensions) • Develop complex DAX measures for claims KPIs (e.g. incurred, paid, reserves, ultimates, movements) • Optimise report performance (model size, DAX efficiency, incremental refresh) • Ensure consistency of KPIs and definitions through a centralized data model • Work with Azure Databricks (Delta Lake) as the primary reporting data source • Contribute to the design and implementation of curated data layers (e.g. silver/gold) • Develop and maintain SQL / Spark-based transformations aligned with reporting requirements • Support data quality, reconciliation, and traceability from source systems to reporting outputs • Collaborate with data product teams and follow platform standards and governance • Translate business reporting requirements into scalable technical solutions • Contribute to agile delivery (backlog refinement, sprint execution, documentation) • Promote knowledge sharing and best practices within the team

• Collaborate closely with key stakeholders and a team of data scientists • Design and implement new project code and MLOps frameworks for the deployment of models in production • Build machine learning models for financial / investment company • Partner with client teams to identify opportunities where data science could add value, helping generate demand and shape a roadmap for future work • Monitor existing productionised pipelines, addressing any issues in a timely manner to ensure smooth and continuous operation