• Rapidly assess the current Azure environment and identify misconfigurations, risks, and optimization opportunities • Lead efforts to remediate Azure issues, including networking, security, identity, and resource configuration • Support and execute Azure deployments and configuration changes based on client needs • Work through operational tickets and escalations, ensuring timely resolution and system stability • Implement and improve Azure best practices across: Identity & Access Management (Entra ID / Azure AD), Networking (VNets, NSGs, connectivity), Security and governance (policies, RBAC, Defender) • Assist with resource organization, cost optimization, and performance tuning • Document findings, changes, and recommendations for client handoff and long-term sustainability • Collaborate with client stakeholders and internal teams to ensure clear communication and alignment

Job Title: Cloud Solution Architect (Endpoint Management: SCCM & Microsoft Intune) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Role Overview We are looking for an experienced Cloud Solution Architect (CSA) to join the Global Delivery organization, with a strong specialization in Endpoint Management, specifically Microsoft Configuration Manager (SCCM) and Microsoft Intune. As part of Global Delivery, you will deliver high‑quality, scalable, and repeatable technical engagements for enterprise customers worldwide, helping them modernize, secure, and manage endpoint environments while accelerating adoption of Microsoft Cloud technologies. You will act as a trusted technical advisor, working across customers, partners, and internal client teams to drive successful outcomes at scale. Key Responsibilities - Lead and deliver remote and hybrid customer engagements focused on: - Microsoft Configuration Manager (SCCM) - Microsoft Intune - Co‑management and hybrid endpoint strategies - Design and implement modern endpoint management architectures, aligned with client's best practices. - Drive endpoint modernization journeys, including: - Migration from SCCM to Intune - Co‑management enablement - Windows Autopilot and zero‑touch provisioning - Provide technical leadership during deployment, troubleshooting, optimization, and operational readiness phases. - Act as a subject matter expert (SME) for endpoint management scenarios within Global Delivery. - Collaborate with other CSAs, partners, and field teams to deliver consistent and repeatable solutions at scale. - Capture and share technical best practices, patterns, and lessons learned within the CSA community. - Contribute to internal enablement, knowledge sharing sessions, and community initiatives. Required Technical Skills - Deep hands‑on experience with: - Microsoft Configuration Manager (SCCM / ConfigMgr) - Microsoft Intune - Strong knowledge of: - Windows client management (Windows 10 / Windows 11) - Co‑management scenarios (SCCM + Intune) - Windows Autopilot - Endpoint security and compliance concepts - Experience with: - Azure Active Directory / Entra ID - Microsoft 365 services - PowerShell for automation and troubleshooting - Solid understanding of hybrid and cloud‑native endpoint architectures. Preferred Qualifications - Experience in enterprise or large‑scale environments. - Customer‑facing or consulting experience. - Knowledge of: - Endpoint security integrations (e.g., Defender for Endpoint) - Conditional Access and device compliance - Microsoft certifications related to: - Endpoint Management - Microsoft 365 - Azure (nice to have) Professional Skills - Strong communication and presentation skills. - Ability to explain complex technical concepts to both technical and non‑technical audiences. - Proven ability to work independently in a global, distributed delivery model. - Customer‑centric mindset with a focus on business outcomes. - Comfortable working in fast‑paced, change‑driven environments. Location: Italy - Work at Home Language Requirements: Time Type: Full time

Job Title: Cloud Solution Architect – Microsoft Teams & Teams Phone Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Role Overview: We are looking for an experienced Cloud Solution Architect (CSA) with a strong specialization in Microsoft Teams and Teams Phone. As part of Global Delivery, you will deliver scalable, repeatable, and high‑quality technical engagements for enterprise customers worldwide, helping them modernize collaboration and voice platforms across hybrid and cloud environments. You will act as a trusted technical advisor, guiding customers through adoption, migration, and optimization of Microsoft Teams workloads, including enterprise voice scenarios. Key Responsibilities - Lead and deliver remote and hybrid customer engagements focused on: - Microsoft Teams (Chat, Meetings, Collaboration) - Teams Phone (Calling Plans, Operator Connect, Direct Routing) - Teams Rooms and meeting experiences (where applicable) - Design and implement modern collaboration and voice architectures, aligned with Microsoft best practices. - Drive Teams and voice modernization journeys, including: - Migration from Skype for Business or legacy PBX systems to Teams - Teams Phone readiness, design, and rollout - Voice integration scenarios (Direct Routing, Operator Connect) - Provide technical leadership during assessment, design, deployment, and optimization phases. - Act as a subject matter expert (SME) for Teams and Teams Phone within Global Delivery. - Collaborate with other CSAs, partners, and field teams to ensure consistent and repeatable delivery at scale. - Support operational readiness, service reliability, and governance best practices. - Capture and share technical patterns, best practices, and lessons learned within the CSA community. Required Technical Skills - Deep hands‑on experience with: - Microsoft Teams - Teams Phone - Strong knowledge of: - Teams calling architecture and media flows - Direct Routing, Operator Connect, and Calling Plans - Teams meetings, conferencing, and collaboration features - Experience with: - Microsoft 365 - Microsoft Entra ID (Azure AD) - Identity‑based access and authentication models - Solid understanding of hybrid and cloud‑native collaboration architectures. Preferred Qualifications - Experience with: - Skype for Business to Teams migrations - Enterprise voice and telephony environments - Teams Rooms and certified devices - Knowledge of: - Network readiness and media optimization - Security, compliance, and governance for Teams workloads - Microsoft certifications related to: - Microsoft Teams - Microsoft 365 - Cloud and Modern Work solutions (nice to have) Professional Skills - Strong customer‑facing and communication skills. - Ability to translate complex collaboration and voice scenarios into clear architectural guidance. - Comfortable operating in a global delivery, remote‑first model. - Proactive, structured, and outcome‑driven mindset. - Ability to work cross‑functionally with sales, delivery, partners, and engineering teams. Location: Italy - Work at Home Language Requirements: Time Type: Full time

Role Description The Senior Azure Cloud Engineer is a hands-on technical role responsible for designing, building, securing, and operating Azure infrastructure that supports mission-critical healthcare platforms and production workloads. This role owns cloud infrastructure end-to-end, from architecture and automation to operational reliability and security. This position requires deep technical expertise in Microsoft Azure, Infrastructure as Code (IaC), automation, and cloud security, with the ability to operate independently in a production environment. The Senior Cloud Engineer is also expected to influence standards, mentor other engineers, and raise the overall technical bar of the cloud platform. Job Responsibilities for the Sr. Azure Cloud Engineer - Cloud Architecture & Engineering - Design, implement, and operate scalable, secure Azure infrastructure across multiple environments - Architect and maintain Azure IaaS and PaaS workloads with a strong focus on reliability, performance, and cost efficiency - Support hybrid and enterprise Azure architectures, including Entra ID, Microsoft Active Directory (On-premises), secure networking, and on-prem integrations - Apply Azure Well-Architected Framework principles across security, reliability, performance, cost, and operational excellence - Infrastructure as Code & Automation - Own and evolve Infrastructure as Code standards using Terraform and/or Bicep - Build fully automated, repeatable deployments for Azure resources and platform components - Develop automation using PowerShell (Python a plus) to eliminate manual operational tasks - Design and maintain CI/CD pipelines using Azure DevOps and/or GitHub Actions for infrastructure delivery - Security & Governance - Implement and enforce Azure security controls including RBAC, Azure Policy, Microsoft Defender for Cloud, and secure networking patterns - Ensure cloud environments meet compliance and audit requirements common to regulated healthcare systems - Partner with Security teams to remediate vulnerabilities and continuously improve cloud security posture - Operations & Reliability - Lead troubleshooting and root-cause analysis for complex infrastructure and platform issues - Improve monitoring, alerting, and observability using Dynatrace, Azure Monitor, Log Analytics, and related tooling - Support high-availability and disaster recovery designs for critical production workloads - Participate in on-call or escalation rotations as a senior escalation point - Leadership & Collaboration - Mentor and technically guide mid-level and junior cloud engineers - Contribute to platform standards, best practices, and architectural decision-making - Collaborate closely with DevOps, Application, Database, and Security teams - Produce and maintain clear technical documentation for architectures, standards, and operational procedures Qualifications - Bachelor's Degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience. - 7+ years of experience in infrastructure, cloud, or platform engineering roles - 5+ years of hands-on experience designing and operating Microsoft Azure environments - Strong expertise in Azure IaaS and PaaS services - Advanced experience with Infrastructure as Code (Terraform, Bicep, or ARM) - Strong scripting and automation skills, especially PowerShell - Deep understanding of Azure networking (VNets, NSGs, firewalls, load balancers, private endpoints) - Experience supporting Windows Server and SQL Server workloads in Azure - Proven experience operating production environments with high availability and security requirements - Ability to work independently, make sound technical decisions, and own outcomes Preferred Job Requirements for the Sr. Azure Cloud Engineer - Experience with AKS / Kubernetes and containerized workload - Experience supporting SaaS or healthcare platforms in regulated environments - Familiarity with cost optimization, capacity planning, and performance tuning in Azure - Prior experience mentoring engineers or acting as a technical lead Benefits - Competitive compensation and benefits packages - Challenging, yet flexible, work environment - Opportunities for growth and continued learning - Recognition of individual contributions