MetroSys, Inc.

• Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote support tools. • Troubleshoot and resolve issues related to: Microsoft 365 applications and services • Windows 11 operating systems • MacBook and Dell endpoint devices • User account access and authentication • Basic endpoint and application issues • Administer user accounts and permissions within JumpCloud. • Support password resets, account provisioning, deprovisioning, and user lifecycle activities. • Assist with endpoint monitoring, patching, and device management through JumpCloud. • Support Microsoft Entra ID-connected environments and assist with identity-related troubleshooting. • Document incidents, requests, and resolutions within the ticketing platform. • Escalate complex issues to senior technical teams when appropriate. • Assist with workstation deployments, hardware replacements, and onboarding activities. • Support continuous improvement efforts related to service delivery and user experience.

• Support pre-sales and assessment activities for enterprise clients • Serve as a trusted technical resource during customer discovery, infrastructure assessments, and solution development engagements • Conduct technical discovery sessions and infrastructure assessments for enterprise data center environments • Evaluate current-state compute, network, virtualization, and storage architectures • Perform Cisco-focused assessments across: Cisco UCS, Cisco Nexus, Cisco ACI, Cisco MDS, Cisco Intersight • Identify technical risks, lifecycle concerns, performance bottlenecks, and modernization opportunities • Develop assessment findings, recommendations, and executive-level reports • Support solution architects and sales teams during customer engagements • Participate in customer workshops, design reviews, and strategy sessions • Assist with scoping projects, developing statements of work (SOWs), and estimating implementation efforts • Provide guidance on data center modernization, compute refresh initiatives, virtualization platforms, hybrid cloud connectivity, and network and storage integration • Deliver architecture recommendations and migration strategies aligned with client business objectives • Serve as a subject matter expert during technical presentations and customer discussions

• Deploy, configure, and support Nutanix HCI environments across multiple clients • Administer and maintain Nutanix AOS, AHV virtualization, Prism Element and Prism Central • Support infrastructure projects including cluster deployments and migrations • Perform troubleshooting and issue resolution across compute, storage, and virtualization layers • Assist with backup, replication, and disaster recovery configurations • Monitor system health and performance • Collaborate with architects and senior engineers on design implementation • Maintain accurate documentation, configurations, and runbooks • Support client requests, incidents, and service tickets

• Serve as the primary technical advisor for Nutanix and HCI-related engagements • Lead architecture design, workshops, and discovery sessions with clients • Design and deliver Nutanix solutions across: AOS (Acropolis OS) AHV virtualization Prism (Element/Central) Files, Objects, and Calm automation • Develop target-state architectures, migration strategies, and modernization roadmaps • Lead data center transformations, including: Legacy virtualization migrations (VMware/Hyper-V to AHV) Infrastructure consolidation and refresh • Define and implement high availability, disaster recovery, and data protection strategies • Provide oversight for deployment, configuration, and migration activities • Act as escalation point for complex technical issues and architectural decisions • Contribute to pre-sales efforts, including solution design, SOW development, and client presentations • Produce high-quality deliverables, including architecture diagrams, design documentation, and recommendations

• Design, develop, and maintain Python-based analytical applications supporting reporting, planning, and decision-making • Build and support data pipelines and workflows, including ingestion, transformation, validation, and integration • Develop and optimize SQL queries, database schemas, and data access patterns for performance and scalability • Create user-facing dashboards, visualizations, and analytical interfaces to enable data exploration and insight generation • Translate complex analytical requirements into scalable, maintainable software solutions • Implement best practices in software development, including version control, testing, and code reviews • Support application lifecycle management, including enhancements, troubleshooting, and performance optimization • Collaborate with technical teams and stakeholders to define requirements and deliver high-quality solutions • Ensure secure development practices and proper handling of data and application dependencies • Document application architecture, workflows, and operational processes

• Review and respond to security alerts and tickets generated from the client’s monitoring and security platforms • Investigate and triage alerts related to endpoint security, email threats, suspicious authentication attempts, and network security events • Perform incident response activities including documentation, remediation actions, and escalation handling • Validate email and phishing-related incidents using Mimecast and other workflows • Monitor endpoint alerts and investigate identity/authentication alerts from Microsoft environments • Support security investigations involving firewall alerts and authentication platforms

• Design, develop, and maintain Python-based analytical applications supporting reporting, planning, and decision-making • Build and support data pipelines and workflows, including ingestion, transformation, validation, and integration • Develop and optimize SQL queries, database schemas, and data access patterns for performance and scalability • Create user-facing dashboards, visualizations, and analytical interfaces to enable data exploration and insight generation • Translate complex analytical requirements into scalable, maintainable software solutions • Implement best practices in software development, including version control, testing, and code reviews • Support application lifecycle management, including enhancements, troubleshooting, and performance optimization • Collaborate with technical teams and stakeholders to define requirements and deliver high-quality solutions • Ensure secure development practices and proper handling of data and application dependencies • Document application architecture, workflows, and operational processes

• Serve as the primary technical advisor for Cisco UCS and compute infrastructure engagements • Lead architecture design, discovery sessions, and technical workshops with clients • Design and deliver solutions across: Cisco UCS (B-Series, C-Series, X-Series) UCS Manager / Intersight • Fabric Interconnects and unified networking • Develop target-state architectures, migration strategies, and infrastructure roadmaps • Lead data center modernization initiatives , including: Legacy server and compute refresh • Virtualization platform integration (VMware, Hyper-V, Nutanix) • Converged and hyperconverged infrastructure alignment • Define and implement high availability, scalability, and performance optimization strategies • Provide oversight during deployment, configuration, and migration activities • Act as escalation point for complex compute, networking, and integration issues • Support pre-sales efforts , including solution design, SOW development, and client presentations • Produce high-quality architecture documentation, diagrams, and implementation guidance

• support deployment, configuration, and ongoing management of Nutanix environments across client engagements • hands-on implementation and operational support within HCI platforms • deploy, configure, and support Nutanix HCI environments across multiple clients • administer and maintain: Nutanix AOS, AHV virtualization, Prism Element, and Prism Central • support infrastructure projects, including: cluster deployments, expansions, migration of workloads to Nutanix, system upgrades, and lifecycle management • perform troubleshooting and issue resolution across compute, storage, and virtualization layers • assist with backup, replication, and disaster recovery configurations • monitor system health and performance, ensuring optimal operation and availability • collaborate with architects and senior engineers on design implementation and validation • maintain accurate documentation, configurations, and runbooks • support client requests, incidents, and service tickets

• Lead design and delivery of enterprise hyperconverged infrastructure (HCI) and cloud platform solutions • Serve as the primary technical advisor for Nutanix and HCI-related engagements • Lead architecture design, workshops, and discovery sessions with clients • Design and deliver Nutanix solutions across: AOS (Acropolis OS), AHV virtualization, Prism (Element/Central), Files, Objects, and Calm automation • Develop target-state architectures, migration strategies, and modernization roadmaps • Lead data center transformations, including legacy virtualization migrations (VMware/Hyper-V to AHV), infrastructure consolidation and refresh • Define and implement high availability, disaster recovery, and data protection strategies • Provide oversight for deployment, configuration, and migration activities • Act as escalation point for complex technical issues and architectural decisions • Contribute to pre-sales efforts, including solution design, SOW development, and client presentations • Produce high-quality deliverables, including architecture diagrams, design documentation, and recommendations