• The Program Manager oversees multiple high visibility projects using agile best practices, ensuring alignment across internal teams, including sales and delivery, and key customer stakeholders. • Own and drive the success of projects across phData’s largest and most strategic customers. • Build and maintain strong relationships with the internal sales and delivery organization to drive overall customer success. • Identify opportunities for expanding phData services within existing customers. • Be accountable for managing project risks and customer escalations and own the overall resolution working closely with both delivery and sales. • Mentor and develop a team of world-class consultants with cutting-edge technical skills. • Exhibit strong organizational, time management, presentation, and leadership skills. • Facilitate and coordinate innovation and/or onsite visits. • Develop a deep understanding of account history for each customer. • Be accountable for the overall delivery excellence across all projects. • Manage complex financials across a project portfolio.

Department Contact: Priscila Solis, 575-646-3936, apsolis@nmsu.edu Internal or External Search: External - Open to all applicants Advertising Summary: The Center of Innovation for Behavioral Health and Wellbeing (COI) invites you to apply for the position of Program Specialist, Sr. COI address the pressing need to strengthen and expand children’s behavioral health services for families in New Mexico. Position Details Position Title: Program Specialist Senior College/Division: Cooperative Extension Service Department: 310021-EXTENSN HOME EC PGM UNIT Location: Remote Offsite Location (if applicable): Alternative Work Arrangement may be an option. Target Hourly/Salary Rate: Commensurate with experience Appointment Full-time Equivalency: 1.0 FLSA Status: Exempt Bargaining Unit Announcement: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME). Contingent Upon Funding: Contingent upon funding Standard Work Schedule: Standard (M-F, 8-5) If Not a Standard Work Schedule: Job Duties and Responsibilities: Plans and supports the creation, production, and dissemination of promotional, educational, and informational/resource materials that supports multiple program’s initiatives and service offerings. Identifies content priorities for each program and oversees the dissemination of materials to external partners in a timely and appropriate manner. Serves as internal and external liaison with respect to program promotion and serves as primary representative to external community partners at outreach events. Also assists in the planning, organizing, and participation of Statewide outreach initiatives and community events in order to promote the Center of Innovation’s programs and service offerings. Qualifications Required Education and Experience: Associate's Degree + 4 years of relevant experience or a Bachelor's degree + 2 years of relevant experience. Equivalent Qualifications: Preferred Qualifications: Ability to evaluate and edit the content, structure, and format of a range of written materials. Ability to plan, develop, and coordinate multiple projects and events. Familiar with CANVA, WordPress, Contact Contact and Survey Monkey. Has a working knowledge of online scheduling, data tracking, and reporting. Must have demonstrated knowledge in cloud-based information technology services, such as Microsoft 365, Smartsheet, and Dropbox. Special Certification/Licensure: Working Conditions and Physical Effort Environment: Work is normally performed in a typical interior/office work environment. Physical Effort: No or very limited physical effort required. Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking. Risk: No or very limited exposure to physical risk.

• Oversee the execution of Operational Excellence strategies, including Lean and other frameworks, to advance process optimization and operational efficiency within multiple departments. • Facilitate the application of Operational Excellence tools (e.g., value stream mapping, A3 problem solving, FMEA), identifying areas for improvement and inefficiencies, and provide instruction, mentorship, and coaching in their use. • Collaborate with cross-functional teams, including Enterprise Process Administration, to implement continuous improvement projects, streamline processes, eliminate redundancies, and maintain alignment with organizational objectives. • Lead kaizen events and guide teams in adopting Operational Excellence principles, serving as a catalyst for a company-wide culture of adaptation and ongoing process refinement. • Act as a subject matter expert for Operational Excellence, ensuring best practices are regularly benchmarked and integrated into NuScale’s operational framework. • Work closely with leadership to assess change impacts, recognize resistance, and devise actionable mitigation plans. • Lead organization in identification and reduction of cost of poor quality (COPQ), leveraging continuous improvement tools to identify and eliminate redundancies and waste. • Participate with finance and project leadership to determine value associated with improvements and elimination of COPQ. • Support leaders in establishing performance metrics and key indicators, utilizing data analysis to identify inefficiencies and generate actionable recommendations for improved business outcomes. • Continually enhance and champion the usability of data visualization platforms such as PowerBI and KanBo to aid improvement initiatives. • Guide the generation and prioritization of suggestions and initiatives, uphold tracking standards, and ensure accountability mechanisms are in place. • Employ KanBo and similar tools to track progress, monitor accountability, and measure the impact of improvement activities on business outcomes. • Perform additional duties as assigned.

• Perform case agent tasks as needed, including program-related inbound and outbound calls to support workload • Conduct clinical services audits at pharmacies to monitor key performance indicators (KPIs) and ensure compliance with program and client requirements • Serve as the primary escalation point for pharmacy billing issues related to clinical services • Provide operational support and proactive client management to ensure deliverables are met • Oversee report production, analysis, and delivery of strategic insights, identifying trends, risks, and opportunities for improvement • Coordinate pharmaceutical technical support activities provided by case agent teams • Develop strong working relationships that foster employee and team growth and success • Ensure a thorough understanding of policies, procedures, and processes, and ensure their application • Provide the manager with regular feedback on quality, operational, technical, and process issues