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Accelerate innovation for a healthier world.
Associate Program Manager, Patient Services
Location
Canada
Posted
44 days ago
Salary
$50.5K - $84.1K / year
Seniority
Mid Level
Job Description
Associate Program Manager, Patient Services
IQVIA
• Perform case agent tasks as needed, including program-related inbound and outbound calls to support workload • Conduct clinical services audits at pharmacies to monitor key performance indicators (KPIs) and ensure compliance with program and client requirements • Serve as the primary escalation point for pharmacy billing issues related to clinical services • Provide operational support and proactive client management to ensure deliverables are met • Oversee report production, analysis, and delivery of strategic insights, identifying trends, risks, and opportunities for improvement • Coordinate pharmaceutical technical support activities provided by case agent teams • Develop strong working relationships that foster employee and team growth and success • Ensure a thorough understanding of policies, procedures, and processes, and ensure their application • Provide the manager with regular feedback on quality, operational, technical, and process issues
Job Requirements
- University degree preferred (health, life sciences, or related field) or equivalent experience
- French/English bilingualism preferred
- Supervisory or management experience in a contact center and/or pharmaceutical environment preferred
- Experience with patient support programs and reimbursement navigation preferred
Benefits
- Incentive plans
- Bonuses
- Professional development training
- Competitive salaries
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