• Oversee the execution of Operational Excellence strategies, including Lean and other frameworks, to advance process optimization and operational efficiency within multiple departments. • Facilitate the application of Operational Excellence tools (e.g., value stream mapping, A3 problem solving, FMEA), identifying areas for improvement and inefficiencies, and provide instruction, mentorship, and coaching in their use. • Collaborate with cross-functional teams, including Enterprise Process Administration, to implement continuous improvement projects, streamline processes, eliminate redundancies, and maintain alignment with organizational objectives. • Lead kaizen events and guide teams in adopting Operational Excellence principles, serving as a catalyst for a company-wide culture of adaptation and ongoing process refinement. • Act as a subject matter expert for Operational Excellence, ensuring best practices are regularly benchmarked and integrated into NuScale’s operational framework. • Work closely with leadership to assess change impacts, recognize resistance, and devise actionable mitigation plans. • Lead organization in identification and reduction of cost of poor quality (COPQ), leveraging continuous improvement tools to identify and eliminate redundancies and waste. • Participate with finance and project leadership to determine value associated with improvements and elimination of COPQ. • Support leaders in establishing performance metrics and key indicators, utilizing data analysis to identify inefficiencies and generate actionable recommendations for improved business outcomes. • Continually enhance and champion the usability of data visualization platforms such as PowerBI and KanBo to aid improvement initiatives. • Guide the generation and prioritization of suggestions and initiatives, uphold tracking standards, and ensure accountability mechanisms are in place. • Employ KanBo and similar tools to track progress, monitor accountability, and measure the impact of improvement activities on business outcomes. • Perform additional duties as assigned.

• Perform case agent tasks as needed, including program-related inbound and outbound calls to support workload • Conduct clinical services audits at pharmacies to monitor key performance indicators (KPIs) and ensure compliance with program and client requirements • Serve as the primary escalation point for pharmacy billing issues related to clinical services • Provide operational support and proactive client management to ensure deliverables are met • Oversee report production, analysis, and delivery of strategic insights, identifying trends, risks, and opportunities for improvement • Coordinate pharmaceutical technical support activities provided by case agent teams • Develop strong working relationships that foster employee and team growth and success • Ensure a thorough understanding of policies, procedures, and processes, and ensure their application • Provide the manager with regular feedback on quality, operational, technical, and process issues

• Responsible for overall program management • Communicate with program stakeholders • Ensure smooth operations and resolve issues • Supervise the team of caseworkers assigned to the programs

• Lead the end-to-end delivery of data platform and cloud transformation projects or programs, from initiation through delivery to closure. • Manage program level projects with competing priorities while maintaining momentum, quality, and stakeholder alignment. • Translate client business objectives into structured, milestone-based delivery plans with clear acceptance criteria. • Lead and align multidisciplinary teams across data engineering, cloud platforms, governance, QA, DevOps, and business stakeholders. • Coordinate delivery across multiple release waves, ensuring consistency, predictability, and quality at scale. • Own overall project or program health, including feasibility of delivery given scope, timeline, budget, resources, risks, and interdependencies. • Proactively identify and mitigate program-level risks across technology, operations, and organizational change. • Ensure that each milestone and release meets defined quality, governance, validation, and operational readiness standards. • Manage and mentor project managers as required, helping evolve, update, and set new project management processes, standards, and best practices to improve delivery consistency and scalability.