This page tracks remote support engineer openings that are location-eligible for Utah.
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Customer Centric Packaging Solutions. Always Made Right®
• Serve as a first responder for critical operational events, including unplanned extended downtime, major blow molding or downstream equipment failures, major line startup or restart failures, chronic defect, scrap, or throughput crises • Deploy to any U.S. or Canada plant on a moment’s notice to assess conditions, stabilize operations, and execute immediate corrective action • Act as on-site technical leader during escalation events, partnering directly with Plant Managers, Operations Leaders, and Maintenance Leaders • Lead structured root cause analysis and ensure corrective actions are implemented, verified, and sustained • Provide hands-on technical leadership across maintenance and production systems • Troubleshoot complex mechanical, hydraulic, pneumatic, electrical, and controls-related issues directly on the plant floor • Support execution—not just design—of corrective actions alongside plant teams • Major PM/Overhaul work • Operate Blow Mold production line in emergency situations • Build sustainable technical capability across operators and maintenance technicians • Deliver hands-on, floor-based training (1:1 or small group) across maintenance and production • Identify recurring issues and systemic gaps impacting safety, quality, cost, or delivery • Reinforce strict adherence to safety standards, PPE, and environmental regulations during all intervention and recovery activities • Document root causes, corrective actions, and lessons learned from each deployment.
Customer Centric Packaging Solutions. Always Made Right®
• Serve as a first responder for critical operational events • Deploy to any U.S. or Canada plant on a moment’s notice to assess conditions, stabilize operations, and execute immediate corrective action • Act as on-site technical leader during escalation events, partnering directly with Plant Managers, Operations Leaders, and Maintenance Leaders • Lead structured root cause analysis and ensure corrective actions are implemented, verified, and sustained • Provide hands-on technical leadership across maintenance and production systems • Troubleshoot complex mechanical, hydraulic, pneumatic, electrical, and controls-related issues directly on the plant floor • Major PM/Overhaul work • Build sustainable technical capability across operators and maintenance technicians • Deliver hands-on, floor-based training (1:1 or small group) across maintenance and production • Identify recurring issues and systemic gaps impacting safety, quality, cost, or delivery • Reinforce strict adherence to safety standards, PPE, and environmental regulations during all intervention and recovery activities • Document root causes, corrective actions, and lessons learned from each deployment.
Customer Centric Packaging Solutions. Always Made Right®
• Serve as a first responder for critical operational events, including: • Deploy to any U.S. or Canada plant on a moment’s notice to assess conditions, stabilize operations, and execute immediate corrective action. • Act as on-site technical leader during escalation events, partnering directly with Plant Managers, Operations Leaders, and Maintenance Leaders. • Lead structured root cause analysis and ensure corrective actions are implemented, verified, and sustained. • Provide hands-on technical leadership across maintenance and production systems, including: • Troubleshoot complex mechanical, hydraulic, pneumatic, electrical, and controls-related issues directly on the plant floor. • Support execution—not just design—of corrective actions alongside plant teams. • Build sustainable technical capability across operators and maintenance technicians, with a specific focus on: • Deliver hands-on, floor-based training (1:1 or small group) across maintenance and production. • Identify recurring issues and systemic gaps impacting safety, quality, cost, or delivery. • Reinforce strict adherence to safety standards, PPE, and environmental regulations during all intervention and recovery activities. • Document root causes, corrective actions, and lessons learned from each deployment.
• Handle Critical Escalations: Serve as the final tier of support for the most complex, high-priority, and technically demanding customer issues globally. • Technical Leadership & Mentorship: Elevate the technical baseline of the entire support organization by mentoring junior and senior engineers, leading technical deep-dives, and conducting training sessions. • Bridge Support and Engineering: Work with Engineering, QA, and Product teams to identify bugs, replicate edge-case issues, and advocate for product improvements based on customer impact. • Knowledge Management: Author, review, and maintain high-quality internal and external documentation, knowledge base articles, and troubleshooting guides. • Process & Strategy Optimization: Contribute to Technical Support team strategies, designing and implementing improved processes to enhance time-to-resolution and overall organizational efficiency.
We innovate safety solutions to empower and protect people (every day).
• Analyze large datasets of device telemetry, metrics, and error logs to identify performance trends and system anomalies • Collaborate with Product Management to extract, define, and document clear technical and functional specifications for new firmware • Collaborate with Product Management to define and execute test cases to measure hardware and firmware efficiency under various network conditions • Assist Tier 3 Engineers investigating complex technical escalations from customer support to isolate firmware bugs, hardware defects, or environmental interference • Use data from devices to identify occurrences rates and patterns • Translate raw data from device and system logs into real real business needs by creating dashboards and technical reports for Product Management and Engineering teams to drive data-backed product decisions • Partner with Engineering, Developers, Product Managers, and Quality Assurance teams to validate device performance after software and hardware rollouts • Collaborate with customers as needed to test in real world environments to replicate issues for data collection and/or validate proposed fixes are successful
Role Description The EDI Technical Analyst is responsible for the analysis, implementation, support, and optimization of Electronic Data Interchange (EDI) transactions within a healthcare payer environment. This role serves as a liaison between business stakeholders, trading partners, vendors, and technical teams to ensure the accurate exchange of healthcare data. The analyst supports HIPAA-compliant transactions, troubleshooting, testing, implementation, and ongoing maintenance of EDI processes to improve operational efficiency and data integrity. Key Responsibilities - EDI Analysis & Support - Analyze, configure, implement, and support healthcare EDI transactions including: - 834 Benefit Enrollment and Maintenance - 837 Professional, Institutional, and Dental Claims - 835 Electronic Remittance Advice - 270/271 Eligibility Inquiry and Response - 276/277 Claim Status Inquiry and Response - 278 Prior Authorization - 820 Premium Payments - Monitor daily EDI processing and resolve transaction failures, rejections, and data integrity issues. - Conduct root cause analysis and recommend corrective actions for production issues. - Collaborate with business and operational teams to identify EDI requirements and system enhancements. - Technical Analysis - Analyze inbound and outbound EDI files and transaction sets for compliance with HIPAA standards. - Create and maintain mapping specifications, technical documentation, and data flow diagrams. - Perform impact assessments for system upgrades, regulatory changes, and business initiatives. - Support integration between payer core administration systems (e.g., Facets, QNXT, HealthRules, NetworX) and external trading partners. - Testing & Implementation - Coordinate and execute unit, system, integration, and user acceptance testing. - Develop test plans, test cases, and validation procedures. - Facilitate onboarding of new providers, clearinghouses, employer groups, and vendor trading partners. - Validate EDI transaction accuracy during implementation and system upgrades. - Regulatory Compliance - Ensure compliance with HIPAA X12 standards and CMS regulations. - Stay informed of industry changes affecting EDI transactions and healthcare interoperability. - Support audit requests and regulatory reporting activities. - Stakeholder Collaboration - Partner with business analysts, developers, operations teams, providers, clearinghouses, and external vendors. - Serve as a subject matter expert for EDI-related processes and transaction troubleshooting. - Provide production support and participate in issue resolution meetings. Qualifications - Bachelor's degree in Information Systems, Healthcare Administration, Computer Science, or equivalent work experience. - 3+ years of healthcare EDI experience within a payer organization. - Strong knowledge of HIPAA X12 transaction sets (834, 837, 835, 270/271, 276/277, 278, 820). - Experience working with healthcare claims, enrollment, eligibility, provider, and payment processes. - Proficiency in analyzing EDI files and troubleshooting transaction errors. - Experience with SQL and database querying. - Understanding of healthcare payer operations and managed care concepts. - Strong analytical, problem-solving, and communication skills. Preferred Qualifications - Experience with payer platforms such as Facets, QNXT, or HealthRules Payor. - Experience with EDI tools such as IBM Sterling, Edifecs, BizTalk, or Cleo. - Knowledge of XML, JSON, APIs, and healthcare interoperability standards. - Experience supporting Medicare, Medicaid, and Commercial lines of business. - Familiarity with Agile methodologies and project management practices. Key Competencies - EDI Transaction Management - HIPAA Compliance - Healthcare Claims Processing - Trading Partner Management - Root Cause Analysis - Requirements Gathering - System Integration - SQL and Data Analysis - Testing and Validation - Technical Documentation - Cross-Functional Collaboration Benefits - Choice of multiple health and dental plans with nationally recognized networks. - Vision benefits, a total wellness program, and an employee assistance program. - Competitive wages and retirement savings plans. - Company-paid disability and life insurance. - Pre-tax savings opportunities (HSA and/or FSA). - Professional development offerings and opportunities for remote work. - A generous paid-time-off program. Company Description At Tegria, we bring bold ideas and breakthroughs to improve care, technology, revenue, and operations in ways that move healthcare organizations from patient-centered to human-centered. We are helping healthcare put people first—both patients and those who dedicate their lives to delivering care. Tegria is an equal employment opportunity employer and provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All qualified candidates are encouraged to apply.
Scaling, Securing, and Managing the Best Open Source Databases on the Most Popular Platforms
• Providing best of breed professional technical support services for MongoDB • Resolving complex problems for customers with demanding deployments and business needs • Assisting fellow support engineers • Leading the way in blogging and Support content creation • Collaborating with other departments • Having a direct, positive impact on product strategy
Role Description We are seeking an experienced AVEVA MES Support & Implementation Engineer to design, implement, integrate, and support enterprise Manufacturing Execution System (MES / MOM) solutions built on AVEVA platforms. The role requires hands-on configuration, business process alignment, and production support across manufacturing operations, quality, and performance management domains. Key Responsibilities - MES Implementation & Solution Delivery - Production execution & work order management - Quality management & genealogy - Performance & OEE - Translate business and shop floor requirements into MES functional and technical designs aligned with ISA 95 - Application & Production Support - Provide L2/L3 MES application support in production environments - Diagnose and resolve MES incidents impacting manufacturing operations, quality, or compliance - Participate in on-call rotations and critical production issue resolution - Support change, incident, and problem management using ITIL aligned processes and tools - Documentation, Validation & Compliance - Develop and maintain configuration specifications - Test plans, validation scripts, and execution reports Qualifications - Bachelor’s degree in Engineering, Computer Science, or equivalent - AVEVA MES / MOM platform experience - Manufacturing process knowledge (production, quality, genealogy, performance) - Strong understanding of ISA 95 / MES architecture - SQL Server (queries, troubleshooting, data validation) - Windows Server and industrial application environments - Strong troubleshooting and analytical skills in live manufacturing environments - Ability to communicate effectively with shop floor, IT, and leadership stakeholders - Customer-oriented mindset with high ownership and accountability - Comfortable working across time zones and global teams Preferred / Nice to Have Skills - AVEVA platform certifications strongly preferred - AVEVA System Platform / InTouch / OMI exposure - MES integration with ERP - OPC / OPC UA and industrial data integration concepts Compensation The base compensation range for this role in the posted location is: $68,911 - $161,544. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. Benefits - Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade - Company paid holidays - Personal Days - Sick Leave - Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) - Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) - Life and disability insurance - Employee assistance programs - Other benefits as provided by local policy and eligibility Important Notice Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion, and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment.
Customer Centric Packaging Solutions. Always Made Right®
• Serve as a first responder for critical operational events • Deploy to any U.S. or Canada plant on a moment’s notice to assess conditions, stabilize operations, and execute immediate corrective action • Act as on-site technical leader during escalation events • Lead structured root cause analysis and ensure corrective actions are implemented, verified, and sustained • Provide hands-on technical leadership across maintenance and production systems • Troubleshoot complex mechanical, hydraulic, pneumatic, electrical, and controls-related issues directly on the plant floor • Support execution—not just design—of corrective actions alongside plant teams • Build sustainable technical capability across operators and maintenance technicians • Identify recurring issues and systemic gaps impacting safety, quality, cost, or delivery
Customer Centric Packaging Solutions. Always Made Right®
• Own the Operations Technical Emergency Response framework for North America. • Establish criteria for escalation, deployment, and prioritization of technical response resources. • Serve as the executive point of accountability for major operational disruptions. • Partner with Operations leadership to determine when, where, and how Technical Support Technicians are deployed. • Ensure Technical Support Technicians are empowered with the authority, tools, and expectations needed to stabilize operations under pressure. • Directly lead and develop the North America Technical Response Leader(s). • Set clear expectations related to speed to stabilization and decision quality under crisis conditions. • Conduct post-event reviews to assess effectiveness, decision-making, and outcomes. • Own the enterprise approach to maintenance and production technical capability.
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