• Design and plan cloud infrastructure and solutions • Implement and deploy the designed cloud solution • Holistically manage and maintain the cloud infrastructure and applications • Manage the security of the cloud infrastructure and applications • Manage data backup and recovery processes • Optimize the performance of the cloud infrastructure and applications • Manage the cost of the cloud services • Ensure compliance with relevant laws, regulations, and organizational policies • Collaborate with IT professionals to ensure integration with the organization's IT strategy

• Provide front-line technical support via phone, email, portal, and remote tools within defined SLA targets • Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and core business applications related to Health Care systems • Accurately log, categorize, and document all service requests in ConnectWise • Perform common service desk tasks including account provisioning, password resets, and access management • Diagnose issues efficiently and drive resolution or escalation based on priority and impact • Adhere to defined SLA response and resolution targets based on ticket priority (P1–P4) • Maintain clear, professional, and empathetic communication with clients throughout the ticket lifecycle • Escalate complex or high-impact issues to Tier 2 or specialized teams as appropriate • Contribute knowledge base articles and support knowledge-centered service practices • Follow up on tickets to ensure full resolution and a positive customer experience • Support adherence to HIPAA, security, and compliance standards in all interactions

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Virtual As a Technical Support Engineer, you will provide technical support for the startup, operation and service of Trane Commercial Chiller equipment manufactured in Grand Rapids, MI. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators. As a Chiller Technical Support Engineer, you will be able to assist technicians in the troubleshooting process utilizing knowledge of water-cooled commercial chillers. Specialists in this role must have vast field experience, giving them the knowledge required to: remotely guide technicians through equipment and describe to them what they are seeing, keep that technician safe by evaluating their skill level, and can confidently determine the best course of action. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, thermodynamics, and basic refrigeration theory as well as their field experience. What you will do:    - Provide Technical Service Support for Trane Field Service Agencies including some travel to work sites when necessary. - Troubleshoot Chillers remotely. - Perform chiller service report and chiller data analysis. Organize data collected including reports and other records as required to support data driven decision making. - Interact with other Trane functional areas to provide customer support and achieve overall business unit objectives. - Originate solution in the Help Center and/or technically review solutions for problems. - Travel (up to 15%) to jobs to troubleshoot, train, provide field support and support new product development. - Review and direct customer interaction for Trane Chillers. - Assist with root cause analysis and defect resolution. - Author and/or review product literature and assist with training classes. - Be the subject matter expert for one or more chiller component(s)/application(s) and be a resource to internal team members in those areas. - Lead and /or participate as a team member on supporting teams such as field quality problem solving and field service communications. - Ensures quality standards of all technical service operation processes and functions required for execution of work and customer satisfaction. - Participate in Quality Audits, Design review teams, and technology transfers. - Identify field problem trends and provide detailed information to the Quality department relating to field or factory failures for product improvement processes. - Drive quality improvement projects and participate in NPD projects as a voice of the field to ensure adequate serviceability is accounted for in the design process - Provide support to our Mission Critical customers on startups, commissioning and servicing of chillers. Your scheduled hours may flex to provide support outside normal business hours. - Consider the future goals and current needs of the department and make data informed decisions. What you will bring:  - 10+ years of experience preferred but not required in servicing HVAC equipment and systems. - Associates or Bachelors degree is preferred but not required. - Professionally trained on various Trane equipment. - Ability to travel up to 10%. - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Ability to understand and apply temperature and pressure theories as well as basic electrical theories and application. - Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad). - Ability to manage support cases within Remedy software. - While performing the duties of this job, the employee is regularly required to sit, type, read, talk, and listen. The employee must be able to meet the physical demands of typical HVAC equipment service routines. Key Competencies: - Excellent written and verbal communication. - Ability to troubleshoot complex refrigeration and electrical systems. - Keeps current on Trane Unitary Commercial products concerning installation, operation, maintenance, service, and repair. - Additional knowledge of Large Unitary Products and BAS systems would be beneficial but not required. - Adaptable and possesses the ability to prioritize multiple high-priority customer cases. - Flexibility to work extended hours on occasion. - Ability to meet short- and long-term deadlines. - Effectively meet the needs of internal and external customers. - Ability to work regularly and dependably. - Ability to function in a team environment. - Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers. - Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment Annual Base Salary Range or Hourly Base Pay Range: $97,406.66 - $135,834.99Compensation Type: SalaryIncentive Eligible: NoSales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Safety Sensitive Role: NoThe company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Virtual As a Technical Support Engineer, you will provide technical support for the startup, operation, and service of Trane Commercial Catalog/Custom Air Handling equipment, which includes various Data Center AHUs, VAV Terminal Air Units, and applicable unit controls. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators. As an Airside Technical Support Engineer, you will be able to assist technicians in the troubleshooting process utilizing knowledge of various HVAC systems such as: Indoor and Outdoor air handlers, Gas and Electric Heat, coil circuiting and operation, VAV terminal air units, and unit applied controls. Engineers in this role must have extensive field experience, giving them the knowledge required to remotely guide customers through equipment and describe what they are seeing, keep customers safe by evaluating their skill level, and confidently determine the best course of action. Will need to demonstrate an ability to apply basic electrical theory, unit-level controls, airflow dynamics, and basic refrigeration theory, as well as their field experience. What you will do:    - Responsible for assisting customers remotely through the startup, operation, and diagnosis/troubleshooting of a wide variety of HVAC Airside & Terminal products. - Uses a variety of resources (experience, literature, people, and problem-solving skills) to remotely determine the root cause of an issue and determine the best course of action to put the customer first. - Daily, required to make pivotal decisions regarding the dispensation of company resources to resolve customer issues. - Manage and leverage relationships with manufacturing site teams as well as field offices. - During shift hours, diligently monitors inbound technical support requests and stays in constant contact with those customers until their issues are resolved in a timely and consistent manner. - Responsible for determining the level of experience of customers requesting assistance, ensuring they stay safe and are not asked to perform beyond their means. - Documents work by following pre-defined procedures and completing documentation of support given. - As a subject matter expert, creates standard work and documents solutions that can be shared internally and externally across the company. - Responsible for coordination with internal teams concerning quality escapes, design errors, and Service Alerts or Bulletins. What you will bring:  - 5+ years of experience preferred but not required in servicing HVAC equipment and systems. - Associates or Bachelors degree is preferred but not required. - Professionally trained on various Trane equipment. - Ability to travel up to 10%. - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Ability to understand and apply temperature and pressure theories as well as basic electrical theories and applications. - Operating knowledge of Microsoft office software and working proficiency with a handheld computer (i.e. Smartphone, iPad). - Ability to manage support cases within Zendesk (Customer Support Software) - While performing the duties of this job, the employee is regularly required to sit, type, read, talk, and listen. The employee must be able to meet the physical demands of typical HVAC equipment service routines. Key Competencies: - Excellent written and verbal communication. - Ability to troubleshoot complex refrigeration and electrical systems. - Keeps current on Trane Airside & Terminal Commercial products concerning installation, operation, maintenance, service, and repair. - Additional knowledge of BAS systems would be beneficial but not required. - Adaptable and possesses the ability to prioritize multiple high-priority customer cases. - Flexibility to work extended hours on occasionally, when jobsite travel or remote support is required for our customers. - Ability to meet short- and long-term deadlines. - Effectively meet the needs of internal and external customers. - Ability to work regularly and dependably. - Ability to function in a team environment. - Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers. - Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment Annual Base Salary Range or Hourly Base Pay Range: $69,600.00 - $124,950.00Compensation Type: SalaryIncentive Eligible: NoSales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Safety Sensitive Role: NoThe company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.