Company Description The RRS Group, and its affiliated entities (collectively, “RRS”) have provided real estate development and related services to investment-grade clients for decades. Our expertise encompasses site acquisition, architectural design, and development management for commercial office and industrial properties. Through an integrated service model, RRS delivers comprehensive enterprise solutions that address every phase of the building lifecycle. In addition to technical excellence, we offer strategic consulting in marketing, financial planning, and facility management ensuring that every project achieves its highest potential in performance, value, and sustainability. Commitment to Community For over two decades, RRS has maintained a strong commitment to the communities we serve. This commitment is further advanced through the RRS Making Lives Better Foundation, which provides meaningful support and resources to individuals and families in need. The Foundation reflects our belief that corporate success carries a responsibility to contribute positively to society and to improve the quality of life in the regions where we operate. Our Core Values Integrity | doing the right thing when no one is watching and acting with uncompromising honesty. We believe in maintaining lasting relationships based on honesty, consistency and the highest ethical standards. This creates credibility in our personal and professional relationships. Caring | showing concern, empathy and compassion for others, ourselves, and our environment. Our care shows itself in our commitment to “safety first” in all we do. We encourage each other to be the best and hold each other accountable. We help those in need, contribute to the communities in which we work and develop creative ways to be responsible with our resources. Integration | working unselfishly toward common goals across disciplines, teams, departments and regions. Our collective contributions are greater than our skills. We will be transparent and understand each other’s expertise to provide the most value when delivering our services to one another and our clients. Innovation | developing new ideas and applying the solutions that differentiate us in valuable ways. We are not comfortable with the status quo. We remain accountable for continuous improvements in our results because we do not consider innovation an end in itself. We maintain an environment where we foster new ideas and encourage changes that help us improve. If you share these core values, we have the right opportunity for you Job Posting Deadline Applications for this position will be accepted until 04/28/2026. Submit your application through our career site: https://www.myrrsgroup.org/careers/ Job Description The Associate Technical Support Analyst plays a critical role in delivering high-touch, white-glove technical support to senior leadership and key stakeholders across the organization. This position is responsible for ensuring a seamless, secure, and highly reliable technology experience for executives in office environments, remote work settings, and during travel. The role requires a highly professional IT support specialist with strong technical troubleshooting skills, exceptional communication abilities, and a proactive service mindset. The Associate Technical Support Analyst operates in fast-paced and high-visibility environments where discretion, responsiveness, and technical precision are essential. Working as part of the Executive IT Support team, this individual collaborates closely with infrastructure, security, and enterprise technology teams to resolve issues efficiently while maintaining the highest levels of service quality and confidentiality. The role also supports executive meetings, presentations, and corporate events by ensuring technology systems function flawlessly. Key Responsibilities Executive Technical Support - Provide high-touch, white-glove technical support for executives, senior leaders, and VIP stakeholders. - Deliver rapid troubleshooting and resolution of hardware, software, network, and collaboration tool issues. - Support executives across multiple environments including corporate offices, remote work locations, and travel scenarios. - Configure, deploy, and maintain executive devices including laptops, mobile devices, tablets, and peripherals. - Ensure seamless connectivity to enterprise systems, secure networks, and collaboration platforms. Endpoint and Device Management - Install, configure, and maintain Windows and macOS workstations, mobile devices, and related technologies. - Perform device imaging, provisioning, updates, and lifecycle management. - Manage endpoint configurations, patches, and security policies in accordance with organizational standards. - Troubleshoot issues related to operating systems, productivity tools, conferencing platforms, and enterprise applications. Meeting, Event, and Presentation Support - Provide on-site or remote support for executive meetings, board meetings, and high-profile events. - Prepare conference rooms, audio-visual systems, and collaboration technologies to ensure flawless presentations. - Troubleshoot live technical issues during meetings and presentations with minimal disruption. - Coordinate with corporate events teams and AV specialists to support executive-level functions. Incident and Service Management - Respond to service requests and incidents with a strong sense of urgency and professionalism. - Document technical issues, troubleshooting steps, and resolutions within the IT service management system. - Escalate complex issues to specialized IT teams while maintaining ownership and communication with stakeholders. - Monitor recurring issues and proactively recommend long-term solutions. Security and Compliance - Maintain strict adherence to corporate security standards and best practices. - Support secure device configurations, encryption, and authentication protocols. - Handle sensitive information with a high degree of discretion and confidentiality. - Partner with cybersecurity teams to ensure executive systems remain protected against emerging threats. Cross-Functional Collaboration - Work closely with enterprise IT teams including infrastructure, networking, cybersecurity, and applications. - Collaborate with facilities, events teams, and executive assistants to coordinate technology support needs. - Participate in IT projects related to workplace technology improvements and executive support services. Qualifications Required Qualifications - Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. - 2–5 years of experience in IT support, help desk operations, or executive technical support. - Experience supporting Windows and macOS operating systems. - Strong troubleshooting skills across hardware, operating systems, networking, and enterprise software. - Experience supporting collaboration platforms such as Microsoft Teams, Zoom, or similar tools. - Knowledge of mobile device management (MDM) and endpoint management platforms. - Excellent written and verbal communication skills with the ability to interact professionally with senior leadership. - Demonstrated ability to manage multiple priorities in fast-paced environments. - Strong attention to detail and commitment to delivering exceptional customer service. Preferred Qualifications - Experience supporting executive leadership or VIP technology environments. - Familiarity with enterprise identity and access management systems. - Knowledge of endpoint management tools such as Microsoft Intune, Jamf, or similar platforms. - Experience supporting audio-visual systems and conference room technologies. - Industry certifications such as CompTIA A+, Network+, or Microsoft certifications. Additional Information What can you expect from us: - Opportunities to learn and develop every day through a wide range of programs. - Internal digital platforms that promote self-learning. - Development programs according to Leadership skills. - Specialized training according to the role. - Learning experiences with internal and external providers. - We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others. - Financial wellness programs that will help you reach your goals in all stages of life. - A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. - And because your family is also important to us, they can also enjoy benefits such as our WellnessLine, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others. Work Authorization: RRS Group will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered. Work Hours: Varies upon the needs of the global department. RRS Company is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. RRS will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. RRS Group will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. #TransformingSpacesBuildingFutures #Remote - Company: RRS Group & Co. - Compensation: USD 85000 - USD 95000 - yearly

• Provide high-touch, white-glove technical support for executives, senior leaders, and VIP stakeholders. • Deliver rapid troubleshooting and resolution of hardware, software, network, and collaboration tool issues. • Support executives across multiple environments including corporate offices, remote work locations, and travel scenarios. • Configure, deploy, and maintain executive devices including laptops, mobile devices, tablets, and peripherals. • Ensure seamless connectivity to enterprise systems, secure networks, and collaboration platforms. • Install, configure, and maintain Windows and macOS workstations, mobile devices, and related technologies. • Perform device imaging, provisioning, updates, and lifecycle management. • Provide on-site or remote support for executive meetings, board meetings, and high-profile events. • Respond to service requests and incidents with a strong sense of urgency and professionalism. • Maintain strict adherence to corporate security standards and best practices. • Work closely with enterprise IT teams including infrastructure, networking, cybersecurity, and applications.

• Design and plan cloud infrastructure and solutions • Implement and deploy the designed cloud solution • Holistically manage and maintain the cloud infrastructure and applications • Manage the security of the cloud infrastructure and applications • Manage data backup and recovery processes • Optimize the performance of the cloud infrastructure and applications • Manage the cost of the cloud services • Ensure compliance with relevant laws, regulations, and organizational policies • Collaborate with IT professionals to ensure integration with the organization's IT strategy

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Virtual As a Technical Support Engineer, you will provide technical support for the startup, operation and service of Trane Commercial Chiller equipment manufactured in Grand Rapids, MI. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators. As a Chiller Technical Support Engineer, you will be able to assist technicians in the troubleshooting process utilizing knowledge of water-cooled commercial chillers. Specialists in this role must have vast field experience, giving them the knowledge required to: remotely guide technicians through equipment and describe to them what they are seeing, keep that technician safe by evaluating their skill level, and can confidently determine the best course of action. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, thermodynamics, and basic refrigeration theory as well as their field experience. What you will do:    - Provide Technical Service Support for Trane Field Service Agencies including some travel to work sites when necessary. - Troubleshoot Chillers remotely. - Perform chiller service report and chiller data analysis. Organize data collected including reports and other records as required to support data driven decision making. - Interact with other Trane functional areas to provide customer support and achieve overall business unit objectives. - Originate solution in the Help Center and/or technically review solutions for problems. - Travel (up to 15%) to jobs to troubleshoot, train, provide field support and support new product development. - Review and direct customer interaction for Trane Chillers. - Assist with root cause analysis and defect resolution. - Author and/or review product literature and assist with training classes. - Be the subject matter expert for one or more chiller component(s)/application(s) and be a resource to internal team members in those areas. - Lead and /or participate as a team member on supporting teams such as field quality problem solving and field service communications. - Ensures quality standards of all technical service operation processes and functions required for execution of work and customer satisfaction. - Participate in Quality Audits, Design review teams, and technology transfers. - Identify field problem trends and provide detailed information to the Quality department relating to field or factory failures for product improvement processes. - Drive quality improvement projects and participate in NPD projects as a voice of the field to ensure adequate serviceability is accounted for in the design process - Provide support to our Mission Critical customers on startups, commissioning and servicing of chillers. Your scheduled hours may flex to provide support outside normal business hours. - Consider the future goals and current needs of the department and make data informed decisions. What you will bring:  - 10+ years of experience preferred but not required in servicing HVAC equipment and systems. - Associates or Bachelors degree is preferred but not required. - Professionally trained on various Trane equipment. - Ability to travel up to 10%. - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Ability to understand and apply temperature and pressure theories as well as basic electrical theories and application. - Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad). - Ability to manage support cases within Remedy software. - While performing the duties of this job, the employee is regularly required to sit, type, read, talk, and listen. The employee must be able to meet the physical demands of typical HVAC equipment service routines. Key Competencies: - Excellent written and verbal communication. - Ability to troubleshoot complex refrigeration and electrical systems. - Keeps current on Trane Unitary Commercial products concerning installation, operation, maintenance, service, and repair. - Additional knowledge of Large Unitary Products and BAS systems would be beneficial but not required. - Adaptable and possesses the ability to prioritize multiple high-priority customer cases. - Flexibility to work extended hours on occasion. - Ability to meet short- and long-term deadlines. - Effectively meet the needs of internal and external customers. - Ability to work regularly and dependably. - Ability to function in a team environment. - Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers. - Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment Annual Base Salary Range or Hourly Base Pay Range: $97,406.66 - $135,834.99Compensation Type: SalaryIncentive Eligible: NoSales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Safety Sensitive Role: NoThe company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.