TurnPoint Technology

System Administrator Overview At TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses operate. We are looking for an energetic, detail-oriented, and dedicated System Administrator to join our dynamic team and help us push the boundaries of what's possible. In this unique and rewarding role, you will drive the successful delivery of advanced technical projects, from robust desktop support to the design and implementation of infrastructure within Microsoft 365 and Azure. Every day will offer new challenges as you navigate complex projects, managing both your own tasks and those of your team members. Your technical expertise will be crucial in providing top-tier support for our diverse clients, ensuring smooth project progression, and escalating technical issues when necessary. You will have the autonomy to solve complex problems while also collaborating closely with our team to deliver world-class solutions. At the same time, you will be a steward of efficiency, monitoring your workflow to ensure tasks are moving forward and contributing to the growth of our internal documentation. Your efforts will be instrumental in continuously improving our service quality and in driving the success of our clients. Required Infrastructure: This is a work from home role, and we require employees to have the following (at their expense) - Home (fixed) internet with an upload speed of at least 20Mbps - Either an iPhone capable of running the latest version of iOS or an Android device running either the current version of Android or the previous version of Android (versions Android 15 and 16 at this time). - A mobile data plan with voice, text, and data and hotspot functionality (as a backup to your fixed broadband). Desired Qualifications Experience Required - Excellent communication and interpersonal skills (verbal and written) - Strong analytical and problem-solving abilities. - Proven work experience as System Administrator (this is not a role for freshers) - Experience with administering (more than just tier 1 troubleshooting): - Microsoft 365 - Windows 10/11 - Windows Server 2022 - Physical and virtual networks - Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP, VPN, etc.). - Experience with Active Directory administration, group policies, and domain services. - Knowledge of backup and disaster recovery strategies and tools. Additional technologies we work with (bonus points if you have experience with them): - Microsoft Azure - Microsoft Intune - Microsoft 365 Defender - Windows AutoPilot - Microsoft 365 Copilot Key Responsibilities - Technical: 90% - Leadership: 8% - Special Requirements: 2% Technical Responsibilities: 90% - Act as liaison between clients and technical staff, coaching junior resources and intervening when necessary. - Perform daily client work (at the level expected of your role; i.e. not tier 1 client work) remotely. - Adhere to existing processes, including change management. - Function as client interface on phones and ticket thread intake including: - Provide remote support Monday – Friday, 8AM-5PM PT and periodic after hours work as required. - Perform tech tasks as self-assigned and assigned by tech managers. - Proactively identify, prioritize, diagnose, troubleshoot issues and deliver accurate tech work. - Walk clients through the problem-solving process in plain language terms, on their tech level. - Create, review and maintain tasks owned by self for support of client projects. - Maintain awareness of current work and status, managing tasks through to successful closure. - Create tasks, to contribute to client onsite visits and related meetings. - Ensure proper recording, documentation, and closure of all client inquiries using online tools. - Effectively utilize online tools: Zendesk, Asana, Airtable, OneNote and other tools as required. - Monitor and update all assigned tickets on a daily basis. - Record and document tech processes to contribute to TurnPoint Tech Manual. - Be an escalation resource for more junior technicians, while encouraging them to follow our formal escalation procedure. - Administer and maintain existing infrastructure for clients, including (but not limited to) servers, networks (both physical and virtual), DNS, updates, and hybrid Active Directory. - Partner with Engineers in the implementation of technical solutions. - Conduct security audits and implement necessary measures to protect the organization's systems and data. - Participate in planning, deploying, and upgrading hardware and software systems. - Create and maintain documentation, including system configurations, procedures, and troubleshooting guides. Leadership Responsibilities: 8% - Exemplify and champion superior client communication and service. - Emphasise quality, continuous improvement and high performance. - Enact and champion company policies. - Track, route and redirect issues to correct resources and internal team for support. - Balance support ticket threads, task execution and project work for timely completion. - Escalate unresolved client queries to the next level of support properly and in a timely manner. - Adhere to workflow best practices: attention to detail, thoroughness and follow-through. - Train and mentor the tech team. Special Position Requirements: 2% - Obtain and maintain technical certifications as required. - Other duties as assigned. Summary At TurnPoint, you'll be part of a team that values collaboration, innovation, and diverse perspectives. We believe in continuous learning and invest in the growth of our employees, including continuous growth and professional development.Benefits Our comprehensive benefits package includes generous paid time off, 100% employer-covered private health insurance, and more, and we offer flexible work arrangements.Job Location This is a remote role.Equal Opportunity TurnPoint is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.Salary Range The salary for this role starts at ₱1,100,000 and is commensurate with relevant experience. What to Expect in Our Hiring Process: As part of our recruitment process, shortlisted candidates will be invited to complete a one-way video interview. This format allows you to record answers to a few pre-set questions at your convenience, using your phone or computer. This step enables us to understand you beyond your resume and is therefore a vital part of our selection process. You’ll receive detailed instructions and a link to complete this process. No live interaction is required, and you can complete it within the given deadline. If you’re unfamiliar with one-way interviews, don’t worry - we’ll guide you through it: SparkHire-Intro.mp4 Please keep an eye on your inbox; sometimes emails from us or our interview platform may land in your spam or junk folder. We wouldn’t want you to miss any important communication from us, especially during this key step in the process.

Senior Azure Cloud Engineer Reports to Aaron Marks Overview At TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses operate. We are looking for an energetic, detail-oriented, and dedicated System Engineer to join our dynamic team and help us push the boundaries of what's possible. In this unique and rewarding role, you will drive the successful delivery of advanced technical projects, from robust desktop support escalations to the design and implementation of infrastructure within Office 365 and Azure. Every day will offer new challenges as you navigate complex projects, managing both your own tasks and those of your team members. Your technical expertise will be crucial in providing top-tier support for our diverse clients, ensuring smooth project progression, and escalating technical issues when necessary. You will have the autonomy to solve complex problems while also collaborating closely with our team to deliver world-class solutions. At the same time, you will be a steward of efficiency, monitoring your workflow to ensure tasks are moving forward and contributing to the growth of our internal documentation. Your efforts will be instrumental in continuously improving our service quality and in driving the success of our clients.Key Technologies Experience Preferred - Windows 11+ - Windows Server 2022+ - Apple Operating Systems - Microsoft 365 - Microsoft Azure - Microsoft Intune & Autopilot - Microsoft Defender & Sentinel - Microsoft Azure Virtual Desktop - Microsoft Lighthouse & GDAP - Microsoft Fabric Key Responsibilities - Technical: 75% - Project Management: 15% - Leadership: 8% - Special Requirements: 2% Technical Responsibilities: 75% May Vary According to Business Needs - Customer Service & Communication - - External: - Act as primary liaison between clients and internal technical team. - Internal: Utilize effective communication skills to properly inform and apprise the team of issues. - Language: Walk clients through the problem-solving process in plain language terms, on their tech level. - Ticketing: Ensure proper recording, documentation and closure of all client inquiries using online tools. - Client Support - Daily: Conduct review of client monitoring and backups pertaining to tech projects, escalating issues as needed to CTO. - Remote: Perform daily technical client work remotely. - Efficiency and Timeliness - Efficient Project Management: Work efficiently through your projects and tasks to ensure that deliverables are met in a timely manner, while also allowing for the unexpected without letting it derail other projects. - SLAs: Close support issues within Service Level Agreements – keeping us on time and budget. - Tech Tools & Skills - Self-Directed Work: Self-assign tech work. - Quality: Troubleshoot and deliver accurate tech work. - Tools: Effectively utilize online tools: Zendesk, Asana, OneNote and other tools as required. - Physical: Ability to move equipment and lift 50 lbs. as required. - Self-Directed Work: Self-drive continued learning activities including technical certifications as required. - Technical Documentation - Internal: Record and document tech processes into TurnPoint Tech Manual. - External: Record and document client environments to maintain current client technical documentation. - Self-Directed Documentation: Identify missing documentation, initiate, and complete supplemental documentation where needed. Project Management Responsibilities: 15% - Be an active participant in our standing engineering meeting (3x a week, with varying frequency during busy times). - Assist with new client onboarding (from the potential new client assessment, TurnPoint Security Package, network and computer replacement projects, licensing migration, on-premises to cloud migrations, etc.) - Organize daily activities based on the current projects and goals of the organization. - Monitor projects and oversee all projects (even ones you are not directly responsible for) to ensure deliverables and goals are met. - Work with senior management to revise plans for the team (including resource allocation). - Ensure that team members have access to the necessary resources (hard and soft resources). - Work with direct managers to ensure expectations and due dates are being met. - Improve time efficiency and velocity of task completion across the team. Leadership Responsibilities: 8% - Exemplify and champion superior client communication and service. - Emphasize quality, continuous improvement, and high performance. - Enact and champion company policies. - Balance support ticket threads, task execution, and project work for timely completion. - Function as a customer success escalation resource (particularly in the 8AM – 11AM ET window). - Adhere to workflow best practices: attention to detail, thoroughness and follow-through. - Mentor and train the tech team, including project management, customer success, best practices, etc. Special Position Requirements: 2% - Obtain and maintain technical certifications as required.  - Other duties as assigned. Physical Demands & Work Environment - Ability to move equipment and lift 50 lbs. as required. Initial Performance Goals - During your first 90 days, you will set five performance goals (OKRs) in Lattice and, where necessary, work with your manager and the Manager of Service Delivery to define how those goals are measured and tracked. - Successfully manage and complete at least one client project and one client onboarding in the first six months with positive client feedback. There will be a discussion in the first 90 days about what constitutes a completed project and onboarding. Summary At TurnPoint, you'll be part of a team that values collaboration, innovation, and diverse perspectives. We believe in continuous learning and invest in the growth of our employees, including continuous growth and professional development. Job Location This is a remote role. Equal Opportunity TurnPoint is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.Salary Range Competitive salary commensurate with experience. The salary for this role starts at ₱1,650,000. Application Process As part of our recruitment process, shortlisted candidates will be invited to complete a one-way video interview. This format allows you to record answers to a few pre-set questions at your convenience, using your phone or computer. This step will enable us to understand you beyond your resume and is therefore a vital part of our selection process. You’ll receive detailed instructions and a link to complete this process. No live interaction is required, and you can complete it within the given deadline. If you’re unfamiliar with one-way interviews, don’t worry, we’ll guide you through it: SparkHire-Intro.mp4 Please keep an eye on your inbox; sometimes emails from us or our interview platform may land in your spam or junk folder. We wouldn’t want you to miss any important communication from us, especially during this key step in the process.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses operate. We are looking for an energetic, detail-oriented, and dedicated System Engineer to join our dynamic team and help us push the boundaries of what's possible. In this unique and rewarding role, you will drive the successful delivery of advanced technical projects, from robust desktop support escalations to the design and implementation of infrastructure within Office 365 and Azure. Every day will offer new challenges as you navigate complex projects, managing both your own tasks and those of your team members. Your technical expertise will be crucial in providing top-tier support for our diverse clients, ensuring smooth project progression, and escalating technical issues when necessary. You will have the autonomy to solve complex problems while also collaborating closely with our team to deliver world-class solutions. At the same time, you will be a steward of efficiency, monitoring your workflow to ensure tasks are moving forward and contributing to the growth of our internal documentation. Your efforts will be instrumental in continuously improving our service quality and in driving the success of our clients. Qualifications - Experience with Windows 11+ - Experience with Windows Server 2022+ - Experience with Apple Operating Systems - Experience with Microsoft 365 - Experience with Microsoft Azure - Experience with Microsoft Intune & Autopilot - Experience with Microsoft Defender & Sentinel - Experience with Microsoft Azure Virtual Desktop - Experience with Microsoft Lighthouse & GDAP - Experience with Microsoft Fabric Requirements - Act as primary liaison between clients and internal technical team. - Utilize effective communication skills to properly inform and apprise the team of issues. - Walk clients through the problem-solving process in plain language terms, on their tech level. - Ensure proper recording, documentation and closure of all client inquiries using online tools. - Conduct review of client monitoring and backups pertaining to tech projects, escalating issues as needed to CTO. - Perform daily technical client work remotely. - Work efficiently through your projects and tasks to ensure that deliverables are met in a timely manner. - Close support issues within Service Level Agreements. - Self-assign tech work and troubleshoot accurately. - Effectively utilize online tools: Zendesk, Asana, OneNote and others as required. - Ability to move equipment and lift 50 lbs. as required. - Record and document tech processes into TurnPoint Tech Manual. - Record and document client environments to maintain current client technical documentation. - Identify missing documentation, initiate, and complete supplemental documentation where needed. Benefits - Competitive salary commensurate with experience. - The salary for this role is ₱1,100,000 to ₱1,500,000. Company Description At TurnPoint, you'll be part of a team that values collaboration, innovation, and diverse perspectives. We believe in continuous learning and invest in the growth of our employees, including continuous growth and professional development.