• Administer and manage Microsoft 365 environments, including licensing, user management, and application support. • Own and maintain Entra ID (Azure AD), including identity, access, and security configurations. • Build, configure, and manage Azure environments to support internal systems and development needs. • Support DevOps workflows by enabling integrations with Microsoft Graph and related services. • Utilize tools such as Graph Explorer and PnP PowerShell to automate and enhance system capabilities. • Design and implement scalable solutions within the Microsoft ecosystem to support company growth. • Monitor system performance, security, and reliability, proactively identifying and resolving issues. • Collaborate with internal stakeholders to align platform capabilities with business needs. • Document system architecture, configurations, and processes to ensure consistency and scalability. • Provide guidance and recommendations on best practices across Microsoft platforms. • Partner with leadership to continuously improve and evolve internal technology infrastructure. • Other duties as assigned related to GCP.

Company Overview: Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, Philippines and the United States, contributing to cutting-edge developments in multiple industries. Position Title: System Administrator Category: IT Operations & Systems Location: LATAM What you will be doing: We are seeking a highly experienced Senior Systems Administrator to manage, optimize, and secure a hybrid enterprise infrastructure across a large multi-site environment. This role is a senior individual contributor responsible for ensuring platform stability, driving automation, and leading complex troubleshooting and operational improvements across on-premises and cloud environments. You will work closely with Infrastructure Engineering, Cybersecurity, and Service Desk teams to resolve escalations, enhance system performance, and implement scalable solutions aligned with enterprise standards. Required Skills & Experience - Advanced expertise in: - Windows Server administration - Active Directory & Group Policy - DNS, DHCP, and certificate services - 6–10+ years of experience in enterprise systems administration - Strong experience with: - Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) - Microsoft Azure and Entra ID (Azure AD) - Hybrid identity and access management - Hands-on experience with VMware (VM lifecycle, troubleshooting, performance tuning) - Strong troubleshooting skills across hybrid (on-prem + cloud) environments - Advanced scripting skills in PowerShell - Experience with ITSM tools and processes (incident, change, problem management) - Solid understanding of: - Infrastructure security best practices - Monitoring and alerting systems - Ability to manage complex changes with proper validation and rollback strategies - Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) - Willingness to participate in on-call rotations and off-hours maintenance windows - Exposure to cybersecurity frameworks and vulnerability management tools Nice to Have Skills - Experience with Python or API-based automation - Experience with infrastructure-as-code or configuration management tools - Experience working in large-scale, multi-site enterprise environments - Cloud cost optimization and governance experience Soft Skills - Strong problem-solving and analytical thinking - Excellent communication skills (technical and non-technical audiences) - Ability to work under pressure during major incidents - High level of ownership and accountability

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. 32.00 to $37.00 per hour Job Summary Flagship is a top notch Managed IT Service provider (MSP) in the San Diego area with extremely high customer satisfaction (CSAT) and customer loyalty (NPS) due to our outstanding team, systems, and processes. We're constantly evolving to be better by identifying areas for improvement and creating lasting solutions to address them. We are searching for an outstanding Systems Administrator II to join our team. While our Systems Engineers focus on executing professional services projects, this role is the backbone of our Managed IT Services. Operating primarily through our Service Desk, you will be the driving force behind resolving a wide variety of tickets to keep our clients running smoothly across fully cloud, hybrid, and on-premise environments. We believe that premium IT support starts with premium talent. By setting high standards and investing in our team, we ensure our clients are always WOWed by our exceptional service. This position will be primarily a Work From Home (WFH) position, but candidates should be located in the San Diego area to be available to travel to customer sites when required. Candidates must have a reasonable home working environment and reliable transportation. We will provide all necessary computer & phone equipment and utilities required to perform the job. On-site travel is reimbursed at the standard IRS rate.Job Description Benefits: - Health, Vision, Dental Insurance - Pet Insurance - 401K w/ Match - 2 weeks vacation Responsibilities - Service Desk Excellence: Drive the daily success of our Managed IT Services by taking full ownership of client tickets from initial ingestion to final resolution, providing advanced remote and occasional onsite support. - Diverse Troubleshooting: Independently navigate and resolve a wide breadth of technical issues across cloud, hybrid, and on-premise setups, including Microsoft 365, Google Workspace, Windows/Mac endpoints, and Windows Server environments. - Client "WOW" Factor: Deliver an exceptional customer experience by responding to end-users promptly, communicating technical concepts clearly, and resolving issues thoroughly. - Team Collaboration: Escalate complex Tier 3 issues (like server migrations or complex VLAN routing) to our Engineering team smoothly and with excellent documentation and an ego-free mindset. - Ticketing & Documentation: Maintain accurate, real-time time entry and detailed resolution notes within our PSA software (ConnectWise) to ensure transparent billing, clear communication, and a reliable knowledge base. Required Qualifications (Must-Haves) - A good sense of humor. - Pass a pre-employment drug screening (This excludes THC). - Pass a pre-employment background check. - Have a valid and clean driving record, for occasional client site visits. - A willingness to learn and follow company policies. - Incredible teamwork and communication skills. - The technical experience, breadth of knowledge, and aptitude to provide outstanding support to our clients across varied environments. Preferred Skills (Nice-to-Haves) - Lots of experience with all the systems our clients use. (This is kind of a joke...) - Experience with ConnectWise is a huge plus. - Experience with Automate (LabTech) is a plus. - Industry Certifications never hurt, but are not a confirmation of skill/experience. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Work Authorization Authorized to work in the U.S. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Work Authorization Authorized to work in the U.S. Equal Employment Opportunity Employer Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Americans with Disabilities Act Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

As the Senior Systems Administrator you'll be a critical component in managing and scaling internal technology environment, ensuring systems are secure, reliable, and built to support continued growth. This role is focused on platform administration within the Microsoft ecosystem and will play a key role in building, optimizing, and maintaining M365, Entra ID, and Azure environments. Responsibilities - Administer and manage Microsoft 365 environments, including licensing, user management, and application support.  - Own and maintain Entra ID (Azure AD), including identity, access, and security configurations.  - Build, configure, and manage Azure environments to support internal systems and development needs. - Support DevOps workflows by enabling integrations with Microsoft Graph and related services. - Utilize tools such as Graph Explorer and PnP PowerShell to automate and enhance system capabilities.  - Design and implement scalable solutions within the Microsoft ecosystem to support company growth. - Monitor system performance, security, and reliability, proactively identifying and resolving issues. - Collaborate with internal stakeholders to align platform capabilities with business needs. - Document system architecture, configurations, and processes to ensure consistency and scalability.  - Provide guidance and recommendations on best practices across Microsoft platforms. - Partner with leadership to continuously improve and evolve internal technology infrastructure.  - Other duties as assigned related to GCP.