Lean Solutions Group

Role Description We are seeking a highly motivated Analytics Engineer to join our growing Data & Insights organization. In this role, you will partner closely with the Associate Director of Data Insights to build a curated semantic and reporting layer that serves as the trusted foundation for all business intelligence, reporting, and analytics solutions across internal teams and client-facing products. This role blends deep technical rigor with execution speed, ideal for someone who takes pride in building well-modeled, secure, and performant data foundations while also delivering analytics products that create immediate business value. You will work hands-on with modern embedded and enterprise BI tools, including Bold BI and Reveal BI, alongside cloud data platforms to deliver scalable, governed, and reusable analytics experiences. Qualifications - Semantic & Reporting Layer Development: Design and maintain a curated semantic layer that standardizes business metrics, definitions, and hierarchies ensuring consistent, governed, and reusable data access across all BI and analytics consumers. - Data Modeling: Build and optimize robust dimensional and analytical data models (star/snowflake schemas, aggregated layers) that support performant, scalable reporting across diverse use cases. - Performance Tuning: Identify and resolve query performance bottlenecks through indexing strategies, materialized views, query optimization, caching configurations, and push-down SQL techniques. - Security Implementation: Implement and enforce row-level security (RLS), role-based access control (RBAC), and data masking policies within the semantic layer and BI platforms to ensure data is accessed only by authorized users. - Collaboration: Partner with Product, Data Engineering, and Client Success teams to translate business requirements into production-ready data models and analytics deliverables. - Data Quality & Validation: Perform exploratory data analysis and validation to ensure accuracy, consistency, and trust in all published metrics and insights. - Documentation: Document semantic layer definitions, data models, security policies, and implementation patterns to support adoption, auditability, and long-term maintainability. - Dashboard & Report Development: Design and deliver dashboards, KPI scorecards, and embedded analytics using Bold BI, Reveal BI, and other enterprise BI tools, with a strong emphasis on speed to value and stakeholder adoption. Requirements - A well-structured, governed semantic layer serves as the single source of truth for all reporting and analytics consumers. - Data models are clean, performant, and extensible — reducing ad hoc rework and enabling faster future delivery. - Security policies are consistently enforced at the data layer, ensuring compliance and appropriate data access across user roles. - Dashboards and reports built in Bold BI and Reveal BI are scalable, reusable, and trusted by stakeholders. - Time-to-delivery decreases through standardization, reusable models, and template-driven builds. Benefits - Join a powerful tech workforce and help us change the world through technology. - Professional development opportunities with international customers. - Collaborative work environment. - Career path and mentorship programs that will lead to new levels. - Contribute to shaping the data landscape within a dynamic and growing organization. - Your skills will be honed, and your contributions will play a vital role in our continued success. - Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description We are seeking a dedicated professional to serve as the first point of contact for end-user IT technical assistance. The primary purpose of this role is to provide effective first-level support for all computer systems, hardware, and software, with a focus on the Windows operating system. This position is integral to maintaining daily system performance and ensuring user productivity by delivering timely solutions via phone, email, or Teams. - Diagnosing and resolving technical issues. - Installing and repairing computer software. - Performing basic network triage for LAN, WAN, and wireless connectivity. - Handling basic user administration in a hybrid Active Directory environment, such as password resets and account unlocks. - Troubleshooting Microsoft 365 issues. - Escalating unresolved queries to the appropriate next-level teams. - Contributing to and maintaining our knowledge base, transitioning to Confluence. Qualifications - Bachelor’s degree or a minimum of 3 years of experience in a client support, application administration, or help desk support role. - Proven experience providing remote help desk and desktop support. - Proficiency in administering and troubleshooting Windows operating systems. - Experience with basic user administration in a hybrid Azure AD/On-premise Active Directory environment. - Strong troubleshooting skills for Microsoft 365 and the Microsoft Office suite. - Working knowledge of help desk software and remote control tools. - Experience with basic network triage for LAN, WAN, and wireless connectivity issues. - Excellent communication, troubleshooting, and multitasking skills. - Strong organizational skills with a high degree of attention to detail and accuracy. Requirements - Familiarity with IT Service Management (ITSM) principles and the ITIL framework. - Experience with knowledge base platforms, particularly Confluence. - Administrative experience with Microsoft 365 services, such as Exchange Online or SharePoint. - Knowledge of mobile device management (MDM) solutions, especially Microsoft Intune. - A deeper understanding of networking concepts, including DNS and DHCP. - Professional IT certifications, such as CompTIA A+, Network+, or relevant Microsoft credentials. - Experience in developing user documentation or conducting training sessions. Soft Skills - Exceptional communication skills (verbal, written, and presentation). - Strong analytical and troubleshooting abilities. - A client-centric approach, demonstrating patience and empathy. - Proven ability to work effectively within a team environment. - Excellent organizational and multitasking skills. - Meticulous attention to detail and accuracy. - Adaptability and sound judgment. Benefits - Join a powerful tech workforce and help us change the world through technology. - Professional development opportunities with international customers. - Collaborative work environment. - Career path and mentorship programs that will lead to new levels.

Role Description As a lead member of our IT support team, you will provide advanced, second-level technical assistance to end-users, resolving complex issues related to computer hardware, software, and systems within a Windows-based environment. A significant component of this position involves coaching, mentoring, and providing technical guidance to Level 1 help desk technicians, contributing directly to the team's growth and the achievement of leadership goals. You will serve as a key escalation point, performing in-depth diagnostics, implementing solutions, and managing small IT projects. - Help supervise ticket flow in Jira, ensuring proper triage, routing, and escalation. - Mentor, coach, and provide technical guidance to Level 1 helpdesk technicians. - Serve as the primary escalation point for complex end-user IT issues. - Manage small-scale IT projects, overseeing tasks and special assignments. - Proactively identify recurring technical problems and implement permanent solutions. - Diagnose and resolve complex technical issues by installing, modifying, and repairing computer software and peripherals. - Perform basic network triage for LAN, WAN, and wireless access points. - Execute fundamental administrative tasks in Active Directory. - Utilize Microsoft Intune for key device management functions. - Administer the IT asset management system. - Develop, preserve, and grow a comprehensive knowledge base. - Strong documentation discipline and ability to follow and improve SOPs. - Design and conduct training sessions for computer users. - Manage and progress tickets in Jira Service Management. - Basic familiarity with endpoint security and antivirus concepts. Qualifications - Proven experience providing remote help desk and desktop support. - Demonstrated leadership abilities, including experience providing technical guidance. - Working knowledge of help desk software and remote control tools. - Experience working in Jira Service Management or similar ITSM ticketing systems. - Experience with basic Active Directory user management. - Proficiency in resolving basic connectivity issues for LAN, WAN, and wireless access points. - Strong verbal and written communication skills. - Proven ability to manage small IT projects and perform asset management administration. - Familiarity with Microsoft Intune for device enrollment. Requirements - Professional IT certifications, such as CompTIA A+, Network+, or Microsoft IT Support. - Familiarity with Microsoft Intune for device enrollment via Windows Autopilot. - Experience with PowerShell scripting to automate routine administrative tasks. - Knowledge of supporting additional operating systems, such as macOS, iOS, or Android. - Experience with advanced network troubleshooting using command-line tools. Soft Skills - Demonstrated leadership capabilities, focusing on coaching and mentoring. - Exceptional communication skills, with the ability to convey complex technical solutions. - Advanced analytical and troubleshooting abilities. - A strong client-centric mindset. - Proven ability to work effectively within a high-performing team environment. - Excellent organizational and multitasking skills. Benefits - Join a powerful tech workforce and help us change the world through technology. - Professional development opportunities with international customers. - Collaborative work environment. - Career path and mentorship programs. - Contribute to shaping the data landscape within a dynamic and growing organization.

Role Description We are looking for a Senior PHP / Laravel Developer with strong experience building and maintaining scalable SaaS applications using Laravel. This role requires someone who not only has solid PHP experience but also possesses a deep understanding of Laravel's architecture, ecosystem, and best practices. The ideal candidate has hands-on experience designing maintainable applications, implementing asynchronous processes, troubleshooting production environments, and integrating third-party services. You should be comfortable working independently while collaborating closely with product, QA, and engineering teams to deliver high-quality software. Key Responsibilities - Design, develop, and maintain scalable applications using PHP and Laravel. - Architect and implement clean, maintainable, and reusable code following Laravel best practices. - Design and maintain database schemas, migrations, and version-controlled database changes. - Build and optimize asynchronous processes using Laravel Queues and Horizon. - Implement event-driven architectures using Laravel Events, Listeners, Jobs, Services, and Observers, Laravel Log Viewer. - Develop and maintain multi-tenant applications. - Integrate external platforms using REST APIs, Webhooks, and WebSockets. - Monitor application health, troubleshoot production issues, and analyze application logs. - Configure and troubleshoot email delivery systems and third-party email providers. - Collaborate with cross-functional teams during planning, development, testing, and deployment. - Participate in code reviews and contribute to architectural decisions. Qualifications - 5+ years of professional PHP development experience (v7 or v8). - 3+ years of hands-on Laravel development in production environments. - Strong understanding of Object-Oriented Programming (OOP) principles and design patterns. - Frontend Fundamentals: Proficiency with JavaScript, AJAX, jQuery, HTML, and Bootstrap. - Experience working on medium to large-scale Laravel applications. - Strong knowledge of MySQL and database design. - Experience with Git and collaborative development workflows. - Excellent debugging and problem-solving skills. - Strong written and verbal English communication skills. - Strong understanding of: SMTP, Email delivery workflows, DNS fundamentals related to email delivery, SPF. - Experience designing or maintaining multi-tenant applications, including tenant isolation strategies and scalable architectures. - Experience using: Laravel Log Viewer. Nice to Have Skills - Experience with Redis. - Docker and containerized development. - AWS or other cloud platforms. - CI/CD pipelines. - PHPUnit or Pest testing. - Experience with scalable SaaS platforms. - Experience with caching strategies. - Knowledge of event-driven architecture and distributed systems. - Experience with CRM platforms such as vTiger or similar systems. - Industry experience in behavioral healthcare or related domains. - Strong understanding of SOAP integrations and advanced API handling. Soft Skills - Strong analytical and problem-solving abilities. - Ability to explain technical decisions clearly. - Ownership mentality with attention to quality. - Ability to work independently in a remote environment. - Continuous learning mindset. - Collaborative team player with excellent communication skills.

Role Description We are seeking a Replenishment Solutions Data Analyst to support supply chain optimization and reporting functions. This role involves: - Analyzing large datasets to identify trends, anomalies, and opportunities for process improvement. - Developing insights to support business decisions and validate hypotheses for optimizing supply chain processes. - Working with proof-of-concept data to assess feasibility and impact of proposed solutions. - Creating and refining analytical models, scenario planning tools, and reporting dashboards. - Translating business requirements into data-driven solutions by leveraging SQL, Excel, and analytical tools. - Prototyping tools and automating processes to enhance supply chain operations and efficiency. - Communicating findings and recommendations effectively to stakeholders. Qualifications - 1+ years of experience in data analysis, reporting, or a related role. - Proficiency in SQL for querying and analyzing large datasets. - Strong Excel skills, including pivot tables and data manipulation. - Ability to interpret and translate business requirements into analytical insights. - Strong analytical and problem-solving skills with a data-driven mindset. - Strong communication skills for presenting insights to stakeholders. - Familiarity with business intelligence tools and reporting automation (Tableau, Power BI, Sigma). Requirements - Experience working with Python for data processing (Pandas, NumPy) - Nice to Have. - Exposure to ETL processes and data transformation - Nice to Have. - Understanding of supply chain planning concepts such as forecasting, replenishment, and inventory optimization - Nice to Have. Benefits - Be part of a fast-growing tech company with international clients. - Gain hands-on experience working on supply chain analytics and optimization. - Work in a collaborative, mentorship-driven environment. - Opportunity for career advancement and continuous learning. - Join GTS and contribute to shaping the future of data-driven supply chain solutions.

Role Description The DevOps Engineer is responsible for designing, implementing, and maintaining AWS cloud infrastructure, deployment automation, CI/CD pipelines, and operational reliability capabilities supporting the NexusNow multi-tenant SaaS hosting platform and its expanding product portfolio (such as Sentinel, DRIFT, Line Boss / xPlorate, and VELMA / Legal). This role will work closely with engineering, architecture, and operations teams to improve multi-tenant deployment velocity, infrastructure scalability, platform observability, and rigid tenant isolation safety boundaries. Key Responsibilities - Design, configure, and manage high-availability AWS cloud infrastructure (VPC layouts spanning 3 AZs with segregated public, application, and data tiers) using Infrastructure-as-Code (IaC) best practices. - Build and maintain scalable CI/CD pipelines supporting automated multi-tenant deployment workflows and immutable release paths. - Configure and manage AWS networking, egress-only NAT gateways, private EKS API endpoints, identity/access management (CASL architecture), and environment configuration. - Support AWS deployment automation, logging, alerting, and operational readiness, explicitly monitoring threat vectors emitted to Amazon CloudWatch and CloudTrail. - Partner with engineering teams to optimize the velocity and stability of application onboarding cycles (e.g., standardizing patterns learned during the VELMA / Legal launch). - Troubleshoot complex infrastructure, deployment, cross-tier networking, and multi-tenant isolation configuration anomalies. - Support automated data protection operations, verifying 30-day credential rotations via AWS Secrets Manager and automated snapshots within an isolated AWS Backup vault. - Contribute to core platform standards, compiling detailed operational runbooks to convert tribal knowledge into repeatable assets. - Participate in agile ceremonies including standups, backlog refinement, and retrospectives. - Enforce security and compliance requirements (e.g., SOC2 metrics) across all staging, performance, and production environments. Qualifications - Extensive (5+ years) hands-on experience in engineering, scaling, and debugging enterprise AWS infrastructure platforms. - Deep expertise with AWS CDK, Terraform, or CloudFormation templates, with a mandatory emphasis on using CDK to maintain modular cloud architectures. - Advanced experience building and maintaining automated deployment code workflows (specifically via GitHub Actions). - Mastery across AWS services powering multi-tenant frameworks, explicitly including: Amazon Cognito (multi-pool structures), Amazon Aurora PostgreSQL, Redis/ElastiCache, Amazon S3, CloudFront/AWS WAF, CloudWatch, EventBridge/SQS/Step Functions, and AWS Secrets Manager. - Solid understanding of multi-tenant security strategies, policy-based access layers (RBAC/ABAC), and network boundary definitions. - Experience tracing and debugging errors across heavily decoupled cloud systems and microservices. Nice to Have Skills - Experience in engineering enterprise-scale multi-tenant SaaS cloud platform hosting models. - Experience supporting containerized and serverless AWS workloads, with emphasis on Amazon EKS on Fargate running inside isolated private subnets. - Prior exposure to developer enablement practices and building automated onboarding templates to abstract platform complexity. - Experience maintaining infrastructure inside tightly audited, regulated, or security-sensitive environments (SOC2 alignment). Soft Skills - The ability to understand the daily frustrations of application development teams and approach infrastructure as a service that enables—rather than blocks—their engineering velocity. - Maintains extreme clarity, calm focus, and structured communication during high-pressure platform outages or deployment rollbacks before escalating to Slalom’s Incident Command. - Possesses the open, friction-free communication style needed to pair directly with the Brazil team (OE) to absorb complex cloud infrastructure topologies and code patterns.

Role Description We are seeking a talented Motion Graphics Designer to create engaging, high-impact visual content that brings our brand to life. In this role, you'll transform complex business concepts into compelling motion graphics for marketing campaigns, events, social media, and digital presentations. Working closely with our creative team, you'll contribute to the full creative process—from concept development and storyboarding to animation and final delivery—helping produce content that captures attention and drives engagement. Responsibilities - Design and animate short-form marketing assets, including social media content, promotional videos, event graphics, presentation visuals, and digital advertisements. - Develop motion graphics from both existing creative briefs and self-generated concepts. - Create dynamic animations featuring kinetic typography, shape-driven transitions, character animation, and branded visual storytelling. - Collaborate with motion designers, art directors, video producers, copywriters, and graphic designers to deliver high-quality creative assets. - Prepare and optimize design assets for animation workflows and multi-channel distribution. - Maintain consistency with established brand guidelines while contributing fresh creative ideas. Qualifications - 3 years of professional experience in motion graphics design, preferably in an agency, corporate creative team, or fast-paced studio environment. - Expert-level proficiency with Adobe After Effects and Adobe Premiere Pro. - Strong working knowledge of Figma for design collaboration, asset preparation, and layout development. - Experience creating reusable motion graphics templates (MoGRTs) for After Effects and Premiere Pro. - Strong portfolio demonstrating: - Kinetic typography - Motion-driven storytelling - Shape-based animation and transitions - Character animation - Vibrant, modern visual design - Professional English communication skills, both written and verbal. - Ability to collaborate effectively in a remote environment and overlap with Pacific Time Zone working hours. Nice to Have - Experience with web animation technologies such as LottieFiles and Rive. - Familiarity with animation optimization for web and digital platforms. - Experience supporting marketing, event, or corporate branding initiatives. Soft Skills - Excellent communication and collaboration abilities. - Ability to work independently and take ownership of projects. - Leadership and mentorship mindset. - Attention to detail and commitment to high-quality user experiences.

Role Description We are currently seeking one IT Help Desk Technicians (L1) to support our U.S.-based client in enhancing their internal technical support experience. These roles are critical to ensuring timely and professional support for internal end-users, helping the organization reduce IT support backlog, improve documentation, and maintain consistent user satisfaction. - Serve as the first point of contact for internal users via phone, email and/or internal communication channels, responding promptly to support requests through a softphone queue (8x8). - Create and triage tickets using GoToAssist (or similar) for all inbound support calls. - Walk the end-user through the problem-solving process with an appropriate level of detail. - Support Microsoft Outlook users with email archiving, performance, and configuration issues. - Execute Microsoft Active Directory tasks such as password resets, account unlocks, and basic access management. - Use remote access tools to troubleshoot and resolve user issues related to desktops and email. - Escalate tickets as needed by tagging senior technicians or on-site support via Microsoft Teams. - Contribute to documentation efforts by helping consolidate and formalize standard operating procedures (SOPs) and troubleshooting guides. - Participate in internal knowledge sharing and propose improvements to processes or ticket handling workflows. - Provide exceptional customer service with a proactive and patient attitude, ensuring users feel heard and supported. - Maintain internal communication etiquette across Teams, email, and phone channels. Qualifications - 1–2 years of experience in a Help Desk, Service Desk, or IT Support role. - Solid understanding of Windows operating systems and Microsoft Office 365, especially Outlook. - Proficiency with Microsoft Active Directory (password resets, account management). - Experience using remote support tools (e.g., GoToAssist, TeamViewer, AnyDesk). - Experience with ticketing systems (client uses GoToAssist but values experience in better systems like Zendesk, Freshservice, Jira Service Management, etc.). - Ability to manage and prioritize multiple incoming requests during high-volume periods. - Strong spoken English skills, especially for phone-based support. - Excellent interpersonal and communication skills with a customer-first mindset. - Exposure to documentation/SOP creation (Plus). - CompTIA A+ (Plus). Requirements - Calm under pressure and empathetic in high-stress support interactions. - Self-starter with the ability to thrive with limited documentation or formal onboarding. - Willingness to contribute to SOP creation and knowledge base improvements. - Team player with a proactive attitude toward continuous improvement. Benefits - Join a powerful tech workforce and help us change the world through technology. - Professional development opportunities with international customers. - Collaborative work environment. - Career path and mentorship programs that will lead to new levels.

Role Description As a Technical Writer at Lean Tech, you will own, structure, and standardize technical and operational documentation across internal teams. This role is focused on producing high-quality written content that supports software, IT, and operational processes—not on training delivery. You will collaborate with business, operations, and technical stakeholders to transform existing documentation into clear, well-structured, and easily consumable materials, ensuring consistency, accuracy, and long-term maintainability. Key Responsibilities - Review, rewrite, and standardize existing technical and operational documentation - Create and maintain process documentation, SOPs, manuals, and internal guides - Migrate and organize documentation into Office 365 and related knowledge repositories - Define and enforce documentation standards (structure, formatting, tone, verbosity) - Ensure documentation clarity for various internal audiences and technical levels - Support knowledge governance by organizing information for easy discovery and reuse - Collaborate with business analysts and subject-matter experts to accurately document processes - Improve documentation quality, readability, and consistency across teams and departments Qualifications - 3+ years as a Technical Writer or in a documentation-focused role - Strong experience documenting software, IT, or operational processes - Solid understanding of software lifecycle concepts and technical processes (no coding required) - Excellent writing, editing, and proofreading skills with high attention to detail - Ability to structure and format complex information clearly and concisely - Experience working with cross-functional teams in Agile or structured environments - Strong ability to understand technical concepts and translate them into clear documentation - Advanced proficiency with documentation and productivity tools (e.g., Office 365) Soft Skills - Exceptional attention to detail and quality standards - Strong analytical and organizational skills - Clear, professional written communication - Ability to work independently and manage documentation ownership end-to-end - Proactive mindset toward continuous improvement and clarity Benefits - Work with international teams and global stakeholders - Play a key role in improving how knowledge is created and shared across the organization - Professional growth in a fast-scaling, process-driven environment - Collaborative culture focused on clarity, ownership, and impact - Career paths that value specialization and long-term contribution

Role Description We are seeking a highly motivated Analytics Engineer to join our growing Data & Insights organization. In this role, you will partner closely with the Associate Director of Data Insights to build a curated semantic and reporting layer that serves as the trusted foundation for all business intelligence, reporting, and analytics solutions across internal teams and client-facing products. This role blends deep technical rigor with execution speed, ideal for someone who takes pride in building well-modeled, secure, and performant data foundations while also delivering analytics products that create immediate business value. You will work hands-on with modern embedded and enterprise BI tools, including Bold BI and Reveal BI, alongside cloud data platforms to deliver scalable, governed, and reusable analytics experiences. Qualifications - Semantic & Reporting Layer Development: Design and maintain a curated semantic layer that standardizes business metrics, definitions, and hierarchies ensuring consistent, governed, and reusable data access across all BI and analytics consumers. - Data Modeling: Build and optimize robust dimensional and analytical data models (star/snowflake schemas, aggregated layers) that support performant, scalable reporting across diverse use cases. - Performance Tuning: Identify and resolve query performance bottlenecks through indexing strategies, materialized views, query optimization, caching configurations, and push-down SQL techniques. - Security Implementation: Implement and enforce row-level security (RLS), role-based access control (RBAC), and data masking policies within the semantic layer and BI platforms to ensure data is accessed only by authorized users. - Collaboration: Partner with Product, Data Engineering, and Client Success teams to translate business requirements into production-ready data models and analytics deliverables. - Data Quality & Validation: Perform exploratory data analysis and validation to ensure accuracy, consistency, and trust in all published metrics and insights. - Documentation: Document semantic layer definitions, data models, security policies, and implementation patterns to support adoption, auditability, and long-term maintainability. - Dashboard & Report Development: Design and deliver dashboards, KPI scorecards, and embedded analytics using Bold BI, Reveal BI, and other enterprise BI tools, with a strong emphasis on speed to value and stakeholder adoption. Requirements - A well-structured, governed semantic layer serves as the single source of truth for all reporting and analytics consumers. - Data models are clean, performant, and extensible — reducing ad hoc rework and enabling faster future delivery. - Security policies are consistently enforced at the data layer, ensuring compliance and appropriate data access across user roles. - Dashboards and reports built in Bold BI and Reveal BI are scalable, reusable, and trusted by stakeholders. - Time-to-delivery decreases through standardization, reusable models, and template-driven builds. Soft Skills - Exceptional Communication: Articulate complex analytical insights and data-driven narratives effectively to both technical and non-technical stakeholders, including the creation of clear Standard Operating Procedures (SOPs). - Proactive Ownership: Demonstrate initiative by leading the adoption of new processes and independently managing small-scale system enhancement projects from conception to completion. - Analytical Problem-Solving: Employ a systematic approach to interpret data trends, troubleshoot reporting and visualization issues, and recommend pragmatic, effective process improvements. - Meticulous Attention to Detail: Uphold the highest standards of data quality and report accuracy through rigorous validation and a detail-oriented approach to all deliverables. - Stakeholder Engagement: Collaborate effectively with cross-functional teams, including Product and Data Engineering, to understand user pain points and translate business requirements into technical solutions. - Facilitation and Mentorship: Confidently facilitate virtual training sessions and host technical office hours to support user adoption and enhance data literacy across the organization. Benefits - Join a powerful tech workforce and help us change the world through technology. - Professional development opportunities with international customers. - Collaborative work environment. - Career path and mentorship programs that will lead to new levels.