• Maintain and strengthen partnerships between the health plan and the contracted Behavioral Health provider networks serving our communities • Serve as a strategic consultative liaison ensuring delivery of the highest level of care to our members • Engage with providers to align network performance opportunities and solutions, and consultative account management and accountability for issue resolution • Drive optimal performance incentive performance, quality, and cost utilization • Serve as primary contact for providers and act as a liaison between the providers and the health plan • Receive and effectively respond to external provider related issues • Completes special projects as assigned • Ability to travel locally 2-4 days a week • Complies with all policies and standards • Conducts regular in-person and virtual visits with Behavioral Health physicians to provide real-time support for Claims, Credentialing, and Care Management, UM, Network, and Compliance • Educate providers regarding policies and procedures related to referrals, claims submission, credential documentation, self-service tools, websites, Electronic Health Records, Health Information Exchange, and Electronic Data Interface • Investigate, document, and drive resolution of Behavioral Health provider concerns, ensuring timely follow-up and clear communication • Receive, triage, and resolve provider-related issues in coordination with internal partners including claims, credentialing, care management, utilization management, network, and compliance • Build and sustain collaborative, solution-oriented partnerships that enhance provider satisfaction and network stability • Ensure effective escalation and tracking of issues through closure • Translate complex claims and utilization data into clear, actionable insight for providers and internal stakeholders • Partner with analytics, finance, and operations teams to ensure data accuracy and alignment • Perform other duties as assigned

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role The Account Manager II – Inside is responsible for growing revenue in the small to medium sized customer accounts. Primary function of sales being performed through technology and not on customer premises, the Account Manager II - Inside will develop long term, consultative relationships within customer base of accounts. The primary focus is to deepen and expand the relationship between Lumen and named accounts to maximize revenue and minimize loss of revenue / account churn. The Main Responsibilities - Responsible for protecting base revenue and meeting/exceeding growth quota to maximize revenue within assigned base of customers. - Responsibilities include identifying decision makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer. - Through customer relationship, assessing product fit and expanding product portfolio. - Responsible for updating relevant customer information - including sales funnel activity, opportunity updates, maintenance of monthly goals, customer proposals and customer contracts. - Provides superior customer services with every customer interaction. What We Look For in a Candidate Basic Qualifications: - High School diploma, GED or equivalent education and 2 years sales experience. - Prior account management experience with a history of working to retain and grow existing accounts. - Strong oral and written communication, analytical problem solving and closing skills. - Proficiency with Microsoft Office (Word, Excel). Preferred Experience: - Associate’s or Bachelor’s degree or equivalent education and experience. - Demonstrated stable track record of success in an inside/outside sales role. - Advanced understanding of technology products and solutions and knowledge of how they are interrelated. - Passion for customer service and the desire to understand and introduce new technology to customer base. - Ability to function in an unscripted capacity; requires solid interviewing / selling / persuasion skills, in addition to a strong knowledge of the company's products/services and often requires additional knowledge of competitor's products/services. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $50,862 - $67,809 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $53,403 - $71,201 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $55,944 - $74,592 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: - Benefits - Bonus Structure #LI-Remote Requisition #: 341551 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

* Candidates Must Reside Within the Houston, TX Area* Purpose and Scope Under limited supervision, the Account Manager- PE is responsible for achieving sales objectives in assigned territory through the development, maintenance, and enhancement of the business. These customers include Pediatric Endocrinologists, nurses, pharmacists, pharmacy and therapeutics groups, teaching institutions, private and federal hospitals and formulary committees. The Account Manager- PE is responsible for ensuring customer’s clinical conviction in the product and seeing the sale through to its conclusion by providing sufficient training and ongoing customer service. The Account Manager- PE will develop territory business plans and work with the sales management team to maximize the impact of sales and marketing plans and tactics. Essential Duties & Responsibilities - Create, maintain and increase sales within designated territory by influencing the prescribing habits of the targeted audience by calling on health care providers and health-related organizations within assigned territory. - Strategically identify and develop relationships with non-prescribing health care providers that influence decision making in accounts such C suite personnel, pharmacy personnel, injecting nurses, Medical Assistants, office managers and personnel, etc. - Sell in various sites of care within territory including clinics and health systems (all sites of care within health systems including but not limited to Specialty Pharmacies, In patient pharmacies, infusion centers, specialty clinics etc. - Conduct effective and compliant mixing and administration demonstrations to appropriate customers - Demonstrate advanced business acumen - Demonstrate thorough on-label knowledge of products by effectively communicating appropriate clinical, technical, therapeutic, disease state and product information to customers. - Complete routine reports and be compliant with industry, regulatory and company guidelines and prepare annual business plans and conduct quarterly analysis of the territory performance vs. plan. - Attend and represent the Company at internal company meetings and external trade shows, community events, etc, as appropriate. - Manage usage and inventory of promotional items to be given away to offices. - Abide by Administrative Expectations as defined by AMP SOPs: Submit expense reports regularly as outlined, enter sales calls in CRM system daily or as indicated by Regional Sales Director, enter company car mileage weekly, maintain company car as required by Fleet Maintenance. - Manage promotional budget effectively and in a compliant manner. - Partner with different departments in the Company as the business requires. - Abide by the Company’s email and communication SOPs. - Regular and punctual attendance is an essential function of the job. It is expected that our sales force is “in the field” calling on customers from 8:00am to 5:00pm each day. - Responsible for reporting Adverse Events and Technical Complaints to Tolmar Pharmacovigilance and Patient Safety (PSSP) that you learn of per SOP-00821, Pharmacovigilance and Technical Complaint Reporting. - Perform other duties as assigned. Core Values This position is expected to operate within the framework of Tolmar’s Core Values: - Center on People:We commit to support the well-being of our patients. We are committed to treating our employees and those we serve as valued partners. By placing people at the heart of our actions, we actively engage, invigorate, acquire knowledge, and grow together.​ - Are Proactive & Agile:We embody a culture of engagement and action. With a hands-on approach, we fearlessly adapt to change. We anticipate, respond swiftly and efficiently to ignite a spirit that propels us towards extraordinary outcomes.​ - Act Ethically:We are committed to consistently conducting our business in an ethical, compliant, and socially aware manner, in line with our purpose of positively impacting lives. We actively cultivate diversity, equity, inclusion & sustainability in our workplace. - ​Constantly Improve:We are committed to a collaborative & proactive effort to improve our products, systems, processes, and services by reducing waste, increasing efficiency & improving quality.​ - Are Accountable:We think, act, and communicate with honesty, transparency, and clarity in alignment with our core values. We don't compromise our values for near term gain. We take accountability & ownership of our work, actions, successes, and setbacks. We strive to deliver our best as we shape the future.​ Knowledge, Skills & Abilities - Highly motivated for success with a “can do” attitude. - Excellent interpersonal, written and verbal communication skills and organizational skills - Skill in negotiation and selling techniques as aligned with company expectations with demonstrated accountability in executing sales plans. - Aptitude for learning technical and scientific product relation information. - Demonstrate assertive selling techniques including asking for business on every call. - Excellent analytical skills and proven strategic thinker. - Ability to work independently and manage multiple projects both inside and outside the organization. - Ability to execute effective business plans for assigned territory. - Ability to develop working relationships with both internal and external customers and work as a team player with employees at all levels. - Ability to take initiative in the absence of precise direction. - Ability to demonstrate good judgment, discretion and compliance to industry ethical guidelines. - Ability to be approved and insured to drive company fleet vehicle, including valid driver’s license and good driving history. - Knowledge of Microsoft Office products, CRM systems and virtual platforms. Education & Experience - Bachelor’s degree in science, business or related field. - Consistent and proven track record of exceeding sales quotas. - 5 or more years of successful independent pharmaceutical and/or business-to-business sales experience, Pediatric Endocrinology, Rare Disease and/or Buy and Bill sales experience preferred. - Reside within the territory and willingness to cover the entire assigned geographical sales space. - Pharmacy sales experience is preferred, including Specialty Pharmacy, Health System Based Pharmacies etc. - Clinical experience helpful. Working Conditions - Role requires sitting, driving and standing. - Overnight travel is required for up to 75% of work week, dependent upon geographic footprint coverage expectations - Ability to lift 50 pounds. - Travel by air as required. - Availability to work extra hours and on weekends as necessary. Compensation Tolmar compensation programs are focused on equitable, fair pay practices including market-based base pay and a strong benefits package. The final compensation offered may vary from the posted range based on the selected candidates qualifications and experience. The pay range for this position at commencement of employment is expected to be between ($140,000 and $175,000/year); however, while salary ranges are effective from 1/1/26 through 12/31/26, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. About Tolmar Tolmar is proud to have earned a reputation for performance and innovation. Through a progressive company culture, Tolmar has established a legacy as a trusted name in the research, development and manufacturing of high quality topical products used in dermatology, and extended release dosing forms for products commonly used in urology and oncology. Founded in 2006, we are a private company known internationally for our advanced drug delivery capabilities and our unmatched commitment to our partners, and to the patients and provider communities we serve Since our inception, Tolmar has produced 22 marketed products supported by 5 New Drug Applications (NDAs) and 17 Abbreviated New Drug Applications (ANDAs) across urology and oncology and dermatology. With more products forthcoming, our dedicated pipeline reflects Tolmar’s future-focused approach Tolmar offers exciting opportunities that will leverage your abilities, expand your skills, and reward your contributions in an atmosphere that encourages both personal and professional growth. Additionally, Tolmar offers competitive compensation and excellent benefits including: - Competitive and inclusive medical, dental and vision coverage options - Flexible Spending Accounts for medical expenses and dependent care expenses - HSA through our HDHP - CompleteCare reimburses you and your dependents for eligible health care expenses and premium expenses incurred under alternate group health coverage - Generous 401K match - currently match 100% of your contributions up to the first 6% of compensation and 50% from 7%-12%, but never greater than 9% - Tolmar-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options - Employee Assistance Plan, Legal Guidance and Funeral Planning & Concierge Services - Adoption and family-planning benefits, Fertility and Family Forming Benefits - Generous paid time off, including: - Vacation, sick time and holidays - Volunteer time to participate within your community - Discretionary year-end shutdown See More @ https://tolmar.com/working-at-tolmar/ We provide a positive work environment designed around the philosophy of mutual respect and the challenge and rewards of contributing to the continued success of our organization. Tolmar is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Tolmar is an Equal Opportunity Employer. We do not discriminate on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

Company: Description: Account Manager Department: employee benefits Status: exempt Reports To: Dir of EH&B department Summary The Client Manager provides advice and assistance requiring technical and industry knowledge and client service skills to meet client needs and resolve difficulties. Client Managers may occasionally perform in the capacity of a CE/Consultant for specifically assigned accounts to oversee the preparation of and providing renewal and new business presentations. Essential Duties & Responsibilities - Act as the initial point of contact for Clients, Carriers and others on the Client Service Team in the following areas: - RFP review and preparation. - Analysis of utilization reports, carrier reports and claims data and trends. - COBRA, HIPAA and coordination of 5500 data. - Work closely with and instruct carrier representatives to ensure smooth implementation of new plans. - Ensure required plan information and materials are sent to the client in a timely manner. - Guide and mentor Benefit Analysts throughout the process of gathering Client census and benefit plan information used to prepare materials for new business presentations, renewals and open enrollment meetings. - Explain client needs and concerns focusing on how various plan designs and recommendations address those issues. - Review renewals, new business presentations, and open enrollment materials to ensure they are accurate and complete in content, are compliant with company and regulatory guidelines, and reflect a professional appearance. - Ensure that client files and documentation are maintained according to policy and procedures, and consistent with Marsh & McLennan professional standards. - Develop analytical, customer service and communication skills needed to perform as a Consultant. - Present to Consultant the financial measures used to predict and analyze plan benefit costs, and the factors which influence those costs and premium rates. - Under the guidance of the Consultant, participate in prospect and renewal meetings to learn client needs, challenges and concerns. - Learn best practices to present renewal outcomes to the client and provide recommendations based on the findings with the ultimate goal being to take on these responsibilities. - Conduct employee open enrollment meetings to communicate benefit options. - Respond to and resolve routine issues the client may encounter regarding receipt of benefit services and coverage questions. - Keep Director apprised of potential E&O concerns and client dissatisfaction. Strategize with Director and Consultant to develop possible resolutions and proactive solutions to avoid continued or future problems. Education and/or Experience - Must possess a strong understanding of health and welfare plan benefits and carriers such that this expertise is recognized by colleagues and clients. This level of expertise is generally acquired through 5 years’ experience providing group health and benefits sales or service while at a brokerage or carrier. - Bachelor’s degree strongly preferred. - Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format. - Strong knowledge of employee health insurance carriers, their strengths and weaknesses, plan design features as well as the general factors which affect cost and plan design. - Maintain a valid unrestricted Life and Disability License and meet the continuing education requirements. - Maintain a valid driver’s license and dependable transportation. - Proficiency with Microsoft Word, Excel and PowerPoint to include work experience creating tables, charts, graphs, pivot tables and formulas. Work Environment & Physical Demands - Ability to use computer keyboard and sit/stand in a stationary position for extended periods as well as use of office equipment such as fax and copy machines, and telephones. Work is performed in a typical interior/office work environment. - Travel to client sites is required. Usually within driving distance but occasionally consists of 2 – 5 nights stay out of town. The applicable base salary range for this role is $64,700 to $120,400. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Applications will be accepted until: May 16, 2026