Founded in 1871, Marsh & McLennan Companies is a world-renowned professional service firm that serves the insurance and finance industries. Located in New York,
Account Manager
Location
United States
Posted
51 days ago
Salary
$64.7K - $120K / year
Seniority
Lead
Job Description
Account Manager
Marsh & McLennan Companies
Company: Description: Account Manager Department: employee benefits Status: exempt Reports To: Dir of EH&B department Summary The Client Manager provides advice and assistance requiring technical and industry knowledge and client service skills to meet client needs and resolve difficulties. Client Managers may occasionally perform in the capacity of a CE/Consultant for specifically assigned accounts to oversee the preparation of and providing renewal and new business presentations. Essential Duties & Responsibilities - Act as the initial point of contact for Clients, Carriers and others on the Client Service Team in the following areas: - RFP review and preparation. - Analysis of utilization reports, carrier reports and claims data and trends. - COBRA, HIPAA and coordination of 5500 data. - Work closely with and instruct carrier representatives to ensure smooth implementation of new plans. - Ensure required plan information and materials are sent to the client in a timely manner. - Guide and mentor Benefit Analysts throughout the process of gathering Client census and benefit plan information used to prepare materials for new business presentations, renewals and open enrollment meetings. - Explain client needs and concerns focusing on how various plan designs and recommendations address those issues. - Review renewals, new business presentations, and open enrollment materials to ensure they are accurate and complete in content, are compliant with company and regulatory guidelines, and reflect a professional appearance. - Ensure that client files and documentation are maintained according to policy and procedures, and consistent with Marsh & McLennan professional standards. - Develop analytical, customer service and communication skills needed to perform as a Consultant. - Present to Consultant the financial measures used to predict and analyze plan benefit costs, and the factors which influence those costs and premium rates. - Under the guidance of the Consultant, participate in prospect and renewal meetings to learn client needs, challenges and concerns. - Learn best practices to present renewal outcomes to the client and provide recommendations based on the findings with the ultimate goal being to take on these responsibilities. - Conduct employee open enrollment meetings to communicate benefit options. - Respond to and resolve routine issues the client may encounter regarding receipt of benefit services and coverage questions. - Keep Director apprised of potential E&O concerns and client dissatisfaction. Strategize with Director and Consultant to develop possible resolutions and proactive solutions to avoid continued or future problems. Education and/or Experience - Must possess a strong understanding of health and welfare plan benefits and carriers such that this expertise is recognized by colleagues and clients. This level of expertise is generally acquired through 5 years’ experience providing group health and benefits sales or service while at a brokerage or carrier. - Bachelor’s degree strongly preferred. - Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format. - Strong knowledge of employee health insurance carriers, their strengths and weaknesses, plan design features as well as the general factors which affect cost and plan design. - Maintain a valid unrestricted Life and Disability License and meet the continuing education requirements. - Maintain a valid driver’s license and dependable transportation. - Proficiency with Microsoft Word, Excel and PowerPoint to include work experience creating tables, charts, graphs, pivot tables and formulas. Work Environment & Physical Demands - Ability to use computer keyboard and sit/stand in a stationary position for extended periods as well as use of office equipment such as fax and copy machines, and telephones. Work is performed in a typical interior/office work environment. - Travel to client sites is required. Usually within driving distance but occasionally consists of 2 – 5 nights stay out of town. The applicable base salary range for this role is $64,700 to $120,400. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Applications will be accepted until: May 16, 2026
Related Guides
Related Job Pages
More Account Manager Jobs
Area Sales Manager
CarrierCarrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.
Role: Area Sales Manager Location: North Scotland Contract type: Full time, perm Carrier Rental Systems, part of the global Carrier Corporation, operates throughout the UK and worldwide, 24/7 and 365 days a year, providing a range of market-leading rental products to a variety of clients and industries. The role is part of the Pumps & Power division. About the role We are seeking a proactive professional to drive the growth of our Power & Pump division across Northern Scotland. The role involves building and maintaining strong relationships with existing customers, while identifying and developing new business opportunities. You will be responsible for increasing sales, rental, and profit across the portfolio by targeting opportunities in both existing and new market verticals. As the Area Sales Manager, you'll be specifically responsible for: - Co-ordinating, managing, and delivering the Sales plan for the territory. - Introducing the Carrier range of products and services to the market, identifying strategic opportunities to grow market share. - Working with colleagues to deliver industry-leading standards to the customer base. - Building strong value adding relationships with existing customers. - Prospecting for new customers and new opportunities with existing customers. - Continuous personal development on product and application knowledge. - Contributing to and working with Carrier Rental System data systems especially CRM system. - Providing reports on customer enquiries, hires and sales in the designated area. - Assisting in the collection of payments due for services provided in the designated area. To be successful in the role you should have: - Outside sales experience within Plant Hire or Construction (selling pump solutions will be an asset). - Experience with electrical power supply equipment like generators/solar/battery storage solutions or with plant rental will be beneficial - Good MS Office skills - Effective communication skills at different levels with multiple stakeholders to understand where our service offering is valued. - Demonstrable attitude of self-motivation and passion to win. - UK driving license What we offer - Base salary + 20% SIP - Company car, fuel card, credit card - 25 days of holidays + bank holidays - Pension scheme - Remote role - Independence Our commitment to you Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way. Join us and make a difference. #remote Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice
Key Account Manager
Alnylam PharmaceuticalsWe are the leader in RNAi therapeutics – a revolutionary approach with the potential to transform the lives of people with rare and common diseases. Built on Nobel Prize-winning science, Alnylam has delivered the breakthroughs that made RNAi therapeutics possible and are just at the beginning of what’s possible. Our deep pipeline, late-stage programs, and bold vision reflect our core values: fierce innovation, passion for excellence, purposeful urgency, open culture and commitment to people. We're proud to be a globally recognized top employer, where an authentic, inclusive culture and breakthrough thinking fuel one another.
The Key Account Manager (KAM), is a field-based expert that strategically drives the commercial objectives of Alnylam’s ATTR approved products. This position will be responsible for 2 indications in the disease areas of hereditary transthyretin amyloidosis (hATTR), and ATTR-CM. This maternity cover position (13 months) will have a territory that will cover the provinces of British Columbia and Manitoba and the anticipated start date is May 2026. The Key Account Manager is expected to develop territory specific strategic account plans in the context of the overall product strategy to optimize care for patients, in close alignment and collaboration with functions of Medical Affairs and Marketing, while ensuring full compliance with all relevant company, industry, legal, regulatory and ethical standards. Summary of Key Responsibilities - Presents a positive image of the company and develops awareness about RNAi platform to relevant customer groups - Develops, owns and drives territory business plan, including customer targeting, in line with country strategy in partnership with the Commercial Lead and Medical Affairs team. - Achieves post-launch KPIs, including frequency, patient and share targets - Performs detailed analysis of the assigned territory to identify, assess, and develop relevant centers for diagnosis and treatment - Drives patient diagnosis and referral rates by executing against a territory strategy and account specific plans - Develops trusted relationships with a portfolio of customers to ensure competitive advantage, after developing a thorough understanding of key customer needs and requirements - Ensures the correct products and services are delivered to customers in a timely manner by collaborating with internal stakeholders and external centers - Works with Patient Services Program, reactively, to ensure best in class experience for patient and physician. - Manages and executes local learning and education activities to drive diagnosis and treatment rates, in collaboration with the Medical Affairs Team for physicians and other HCPs - Represents Alnylam at local, national and international events and congresses - Serves as communication link between key customers and internal teams - Liaises and collaborates with relevant internal staff (Medical Affairs, Commercial Leads, Market Access and Business Operations Manager), and external agencies as required. - Timely and accurate reporting and continuous diligent maintenance of the CRM database - Conducts all activities to highest ethical standards in accordance with country code of practice and local Laws and regulations - Ensures that Adverse Events and Product Complaints are reported to Medical Information as per the Alnylam Adverse Event Reporting Policy and to ensure our responsibility to Health Canada. - Significant travel approx. 50%, including domestic and international travel Qualifications - Greater than 8 years of sales experience in bio/pharmaceutical sales and Key Account Management experience - Relevant experience in the specialty markets required (Cardiology/Neurology an asset) - Ability to gain consistent access and develop strong & professional relationships for product promotion with healthcare providers in Academic and community centers (live and virtually) - Strong communication skills to engage and influence professionals at all organizational levels - Strong business acumen to add value to existing health care structures within an established budget. - Proven project management and outcomes when working with physicians on healthcare system initiatives. - Ability to draw on previous experiences and insights to generate and maintain appropriate awareness and timely access to treatment - Ability to travel within a territory including overnights and weekends, and must hold a valid driver's license and passport which permits travel internationally. - Excellent organizational skills - University degree with a strong preference for the Life Sciences. Alnylam Pharmaceuticals is an EEO employer committed to an exciting, diverse, and enriching work environment. #LI-Remote About Alnylam: Alnylam Pharmaceuticals (Nasdaq: ALNY) has led the translation of RNA interference (RNAi) into a whole new class of innovative medicines with the potential to transform the lives of people afflicted with rare and more prevalent diseases. Based on Nobel Prize-winning science, RNAi therapeutics represent a powerful, clinically validated approach to treating diseases at their genetic source by “interfering” with mRNA that cause or contribute to disease. Since our founding in 2002, Alnylam has led the RNAi Revolution and continues to turn scientific possibility into reality. Our culture: Our people-first culture is guided by our core values: fiercely innovative, open culture, purposeful urgency, passion for excellence, and commitment to people, and these values influence how we work and the business decisions we make. Thanks to feedback from our employees over the years, we’ve been fortunate to be named a top employer around the world. Alnylam is extremely proud to have been recognized as one of Science Magazine’s Top Biopharma Employers, one of America's Most Responsible Companies for 2024 by Newsweek, a Fast Company Best Workplace for Innovators, and a Great Place to Work in Canada, France, Italy, Spain, Switzerland, and UK – among others. At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. We are dedicated to building an environment where employees can feel that they belong, can bring their authentic selves to work, and achieve to their full potential. By empowering employees to embrace their unique differences at work, our business grows stronger with advanced and original thinking, allowing us to bring groundbreaking medicines to patients.
Account Manager
SageSage is a business management and computer software company that provides small-to-midsize companies with a wide range of user-friendly, online and cloud busine
Title: Account Manager Location: Lawrenceville, GA, United States Hybrid Job Description: Job Title: Account Manager The Outbound Retention Representative is responsible for proactively engaging Sage 50 customers during their contract lifecycle to maximize retention, minimize churn, and drive upsell opportunities. This role focuses on strategic outreach to renewal accounts, identifying risks, and delivering solutions that encourage customers to remain with Sage. This is a hybrid office environment that meets 3 days a week in the Lawrenceville office. Key Responsibilities: Proactive Customer Outreach • Initiate outbound calls to assigned renewal accounts and customers identified as at risk of churn. • Prioritize outreach based on churn risk, contract expiration, and customer value. • Build relationships with customers throughout their lifecycle to encourage renewal and satisfaction. Retention & Save Motion • Conduct needs assessments to understand customer concerns and reasons for potential cancellation. • Present tailored solutions, offers, or add-on modules that address customer needs and increase value. • Handle objections empathetically and work to resolve issues that may lead to churn. Upsell & Cross-Sell • Identify and pursue upsell and cross-sell opportunities during retention conversations. • Educate customers on additional Sage 50 products, modules, and services that can enhance their experience and business outcomes. Account Management • Maintain accurate and up-to-date customer records in Salesforce CRM. • Document all interactions, outcomes, and agreed-upon actions immediately after each call. • Schedule and conduct follow-up calls as needed to ensure customer satisfaction and resolution. Collaboration & Continuous Improvement • Work closely with internal teams (marketing, sales, customer success) to share insights and improve retention strategies. • Participate in regular team meetings to review performance metrics, share best practices, and contribute feedback for product and service enhancements. Reporting & Performance Management • Track and report daily call outcomes, retention rates, and reasons for unsuccessful retention attempts. • Meet or exceed defined KPIs, including retention rate, upsell volume, and customer satisfaction scores. Qualifications • 1–3 years of experience in B2B sales, account management, or retention roles within SaaS or technology sectors. • Proven ability to manage retention and upsell conversations with decision-makers. • Strong communication skills (verbal and written), active listening, and objection handling. • Experience using Salesforce CRM for pipeline management and documentation. • Ability to work independently in a fast-paced, high-volume environment. • Strong organizational skills, including prioritization and time management. Plenty of perks: • 100% paid premiums for health, dental, and vision coverage. • RRSP contribution match (100% up to 4%). • 35 days paid time off (11 paid holidays, 16 vacation days, 3 personal days, 5 sick days). • 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date. • 5 days paid yearly to volunteer (through Sage Foundation). • $5,250 tuition reimbursement per calendar year starting 6 months after the hire date. • Sage Wellness Rewards Program (annual fitness reimbursement). • Library of on-demand career development options and ongoing training offerings. Who is Sage: https://www.sage.com/en-us/company/about-sage/ Life at Sage: https://www.sage.com/en-us/company/careers/ Our Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be Function Sales Country United States Office Location Lawrenceville Workplace type Hybrid Advert: Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/ We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com. Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/
Account Strategist
WeAssist.ioWeAssist is a remote-based outsourcing firm providing comprehensive Virtual Assistants and Staffing services.
• Serve as the primary point of contact for assigned client accounts • Build and maintain strong, trust-based relationships • Ensure consistent and proactive communication • Drive client satisfaction and long-term retention • Lead onboarding, discovery, and strategic planning sessions • Understand client goals and identify growth opportunities • Develop tailored HubSpot strategies aligned with business objectives • Act as a trusted advisor by providing actionable insights • Identify opportunities to expand engagements and increase contract value • Educate clients on additional services and platform capabilities • Guide clients on best practices across HubSpot Marketing, Sales, and Service Hubs • Translate business requirements into actionable solutions • Collaborate with internal teams including engineers and designers • Ensure timelines, deliverables, and expectations are met • Assist in developing campaigns, pitch decks, and content strategies


