• Oversee the pre-suit claims process from initial report to resolution, ensuring accurate documentation, proper investigation, and timely communication with claimants, policyholders, and other stakeholders. • Review complex or high-value bodily injury claims to assess liability, coverage, and damages. • Collaborate with adjusters to ensure proper investigation, evaluation, and negotiation techniques are applied to achieve fair claim resolutions. • Answering any technical questions for adjusters. • Analyze claims data to identify trends, patterns, and opportunities for process improvement. • Generate and present regular reports to management, highlighting key performance indicators, challenges, and proposed solutions. • Review new suits and prepares them for transfer to defense counsel. • Reviews and re-evaluates injury claims upon receipt of new information. • Logs in time demands and monitors for responses. • Approves any coverage denials; signs coverage disclosure letters for BI/UM claims. • Responds to Civil Remedy Notices • Compiles monthly figures and reports to senior management. • Directly supervises employees and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Travel frequently to client sites - typically multiple days per week - local and/or overnight, via car and/or plane, to complete site surveys independently or with others on our Fire Protection and/or Field Services teams • Work on design-related tasks to help our team take design and construction projects from a defined concept to completion • Collaborate across integrated, cross-disciplinary teams of designers, architects, and engineers • Gain experience in fire protection systems and fire protection design

• Deliver sustainable and profitable sales and market share growth in territory • Implement product placement, programs, and services in assigned stores • Focus on customer satisfaction through teamwork and problem-solving • Establish a strong relationship with customers and partners to drive sales growth • Develop and cultivate new business opportunities

• Manage a high volume of inbound client communications across multiple channels, including phone calls, live chat, email, and social media platforms • Handle phone inquiries professionally and efficiently, maintaining an average response time of under 3 minutes and delivering first-call resolution whenever possible • Monitor and respond to live chat messages, managing multiple concurrent conversations while maintaining personalized attention to each client • Document all client interactions thoroughly in our CX platform to ensure seamless follow-up and support • Reconcile client grievances immediately in alignment with company processes and standards • Client membership management, including but not limited to membership adjustments, policy enforcement, and client education • Provide real-time support for booking issues, membership questions, and studio-related inquiries • Lead with a consistent focus on delivering an elevated and personalized experience • Develop and implement strategies integral to optimizing client experience