• Manage a high volume of inbound client communications across multiple channels, including phone calls, live chat, email, and social media platforms • Handle phone inquiries professionally and efficiently, maintaining an average response time of under 3 minutes and delivering first-call resolution whenever possible • Monitor and respond to live chat messages, managing multiple concurrent conversations while maintaining personalized attention to each client • Document all client interactions thoroughly in our CX platform to ensure seamless follow-up and support • Reconcile client grievances immediately in alignment with company processes and standards • Client membership management, including but not limited to membership adjustments, policy enforcement, and client education • Provide real-time support for booking issues, membership questions, and studio-related inquiries • Lead with a consistent focus on delivering an elevated and personalized experience • Develop and implement strategies integral to optimizing client experience

• Ensure all approval and decline decisions are well-supported, clearly documented, and consistent with credit policy and regulatory expectations. • Accurately calculate and validate borrower income (W-2, self-employed, variable income, rental, etc.) and assess assets to determine repayment ability. • Review applications for potential fraud indicators (income misrepresentation, occupancy concerns, document inconsistencies, identity risk) and take appropriate action in alignment with fraud protocols. • Maintain complete, audit-ready loan files with clear rationale, supporting documentation, and decision notes. • Apply underwriting guidelines consistently and contribute to maintaining quality and reducing defects across the underwriting process.

• As a Physician Liaison, you will serve as a trusted advisor to healthcare providers and practices, guiding them through a structured change journey to optimize utilization of in-network, high-quality care delivery. • You’ll leverage Clarify’s platform and engagement playbooks to diagnose each provider or practice’s readiness for change. • This role goes beyond traditional provider relations. You will function as a change agent, combining consultative relationship skills with a systematic, data-informed approach to influence providers/practices to achieve sustained behavior change. • Conduct regular interactions (both virtual and in-person) to review performance, co-develop improvement plans, and address barriers to change • Engage with practice administration, staff, and providers to support workflow improvement, education, and awareness on value-based care program requirements, quality measures, and performance incentives • Collaborate with internal teams to resolve barriers that may inhibit provider adoption • Monitor progress on initiatives, track leading indicators of behavior change, and adjust strategies based on results • Maintain detailed records of interactions, change stage assessments, and engagement activities in CRM (Salesforce)

• Prepare and develop accurate source documents (eSource and paper) based on clinical trial protocols, ensuring compliance with GCP, 21 CFR Part 11, and internal SOPs. • Review and validate source documents to ensure completeness, accuracy, and alignment with study protocols, coordinating with site staff and internal teams for feedback and approval. • Maintain version control, track document updates, and implement protocol amendments efficiently while ensuring compliance with regulatory requirements. • Manage daily communication with site staff, study teams, and internal departments regarding source document updates, requests, and training support. • Organize, file, distribute, and archive source documents systematically for each clinical trial, ensuring proper documentation and accessibility. • Support quarterly initiatives, including process improvements, training development, and workflow optimizations for source documentation. • Participate in cross-functional meetings to provide input on study start-up timelines, protocol changes, and documentation impact analysis. • Conduct internal audits and quality checks to ensure adherence to documentation standards and regulatory compliance. • Develop and update standardized templates and checklists to improve the efficiency of source document creation.