• Travel frequently to client sites - typically multiple days per week - local and/or overnight, via car and/or plane, to complete site surveys independently or with others on our Fire Protection and/or Field Services teams • Work on design-related tasks to help our team take design and construction projects from a defined concept to completion • Collaborate across integrated, cross-disciplinary teams of designers, architects, and engineers • Gain experience in fire protection systems and fire protection design

• Deliver sustainable and profitable sales and market share growth in territory • Implement product placement, programs, and services in assigned stores • Focus on customer satisfaction through teamwork and problem-solving • Establish a strong relationship with customers and partners to drive sales growth • Develop and cultivate new business opportunities

• Manage a high volume of inbound client communications across multiple channels, including phone calls, live chat, email, and social media platforms • Handle phone inquiries professionally and efficiently, maintaining an average response time of under 3 minutes and delivering first-call resolution whenever possible • Monitor and respond to live chat messages, managing multiple concurrent conversations while maintaining personalized attention to each client • Document all client interactions thoroughly in our CX platform to ensure seamless follow-up and support • Reconcile client grievances immediately in alignment with company processes and standards • Client membership management, including but not limited to membership adjustments, policy enforcement, and client education • Provide real-time support for booking issues, membership questions, and studio-related inquiries • Lead with a consistent focus on delivering an elevated and personalized experience • Develop and implement strategies integral to optimizing client experience

• Ensure all approval and decline decisions are well-supported, clearly documented, and consistent with credit policy and regulatory expectations. • Accurately calculate and validate borrower income (W-2, self-employed, variable income, rental, etc.) and assess assets to determine repayment ability. • Review applications for potential fraud indicators (income misrepresentation, occupancy concerns, document inconsistencies, identity risk) and take appropriate action in alignment with fraud protocols. • Maintain complete, audit-ready loan files with clear rationale, supporting documentation, and decision notes. • Apply underwriting guidelines consistently and contribute to maintaining quality and reducing defects across the underwriting process.