United Automobile Insurance Company

• Lead commercial underwriting operations and manage underwriting staff performance. • Establish and maintain underwriting guidelines defining acceptable classes, restricted risks, and target profitable segments. • Develop and manage Florida commercial auto underwriting appetite and eligibility standards. • Review, approve, modify, or decline complex fleet and transportation risks. • Evaluate risk factors including driver quality, vehicle type, radius of operation, commodity hauled, DOT compliance, loss history, garaging territory, and financial stability. • Monitor portfolio concentration by class, territory, and fleet size to ensure balanced risk distribution. • Analyze loss trends and portfolio performance to recommend underwriting strategy adjustments. • Ensure compliance with Florida regulations and applicable state and federal transportation requirements. • Monitor underwriting KPIs, quality standards, and operational performance benchmarks. • Partner with claims, actuarial, product, and executive leadership to support profitability initiatives. • Provide coaching, technical guidance, and leadership development to underwriting staff. • Drive process improvements and operational efficiencies.

• Manage and litigate Bodily Injury and some Property Damage claims, including first-party property claims, subrogation, and bad faith litigation. • Represent the company in all phases of litigation, from pre-suit investigations to trial and post-trial activities. • Develop case strategies, draft pleadings, motions, discovery, and attend depositions, mediations, hearings, and trials. • Provide expert legal advice to the claims department, management, and other internal teams. • Ensure that all actions taken during the claims process comply with applicable laws and regulations. • Advise on legal risk related to policy interpretations, claims settlements, and potential exposure. • Negotiate settlements on behalf of the company in a timely and cost-effective manner. • Participate in mediations, arbitrations, and settlement conferences. • Conduct thorough legal research on property damage, insurance laws, and regulations in Texas, including recent court decisions and statutory developments. • Prepare clear, concise, and persuasive legal documents such as briefs, memoranda, and opinions. • Stay current with changes in insurance and bodily injury/property damage laws in Texas, ensuring the company is compliant with local, state, and federal laws. • Assist in developing policies and procedures to minimize legal exposure and maximize operational efficiency. • Collaborate with the claims department, adjusters, and other legal teams to provide proactive and responsive legal support. • Communicate complex legal concepts and strategies to non-legal personnel clearly and effectively.

• Support claims and legal teams with document review, file management, and compliance tracking • Draft legal documents including pleadings, discovery, motions, subpoenas, and settlement agreements • Conduct legal research related to insurance regulations, case law, and statutes • Coordinate with attorneys, claims professionals, and external partners on active matters • Assist with litigation activities including discovery, depositions, hearings, and trial prep • Track deadlines and ensure timely filings across multiple cases • Support settlement coordination and documentation • Communicate effectively with Spanish-speaking clients, vendors, and stakeholders

• Inspect and appraise damaged property (auto or home), either in-person or virtually, depending on assignment • Prepare detailed, itemized repair estimates using industry-standard software (e.g., Audatex/Qapter, CCC One, Xactimate, Mitchell) • Determine repair versus total loss thresholds and recommend next steps • Review photos, videos, and documentation submitted by claimants, repair shops, or adjusters • Collaborate with adjusters, repair facilities, and policyholders to verify losses and resolve disputes • Ensure compliance with all state regulations, company guidelines, and ethical standards • Maintain accurate records and documentation for claims handling • Stay up to date on Texas repair laws, materials pricing, and appraisal practices

• Develop and maintain integrations with internal systems and third-party vendors using Guidewire APIs, GX Models, SOAP/REST services, messaging queues, and batch processes. • Leverage Guidewire Cloud integration patterns like Integration Gateway, app events, Cloud API’s • Collaborate with business and technical teams to gather requirements and deliver robust, reusable integration solutions. • Ensure integrations meet performance, security, and scalability best practices. • Create comprehensive documentation, including integration design specifications, interface contracts, and deployment guides. • Troubleshoot and resolve integration issues to ensure high system availability.

• Manage inbound calls from policyholders, agents, and other team members with professionalism and courtesy. (75 – 100 calls per day) • Assist customers, including agent partners from different states, with inquiries related to underwriting processes, policies, and procedures. • Respond to and answer calls from agent partners, providing underwriting assistance and guidance as needed. • Review submissions from agents and make underwriting decisions based on the documents received. • Address customer and agent inquiries, concerns, and requests in a professional and timely manner. • Troubleshoot web issues with agents, finding solutions prior to escalating to the team lead. • Educate customers and agent partners on policy details, coverage options, and premium calculations. • Verify and update customer and agent information in the underwriting system as needed. • Communicate changes in policies and procedures to customers and agent partners. • Maintain accurate and detailed records of customer and agent interactions and transactions. • Ensure compliance with underwriting guidelines and document any deviations or exceptions. • Review and work on underwriting suspense workflow as phone volume allows. • Collaborate with agent partners and other departments, including claims and policy processing, to address customer and agent needs seamlessly. • Participate in training sessions and stay updated on industry trends and underwriting policies. • Conduct quality checks on customer and agent interactions to ensure compliance with company standards. • Identify areas for process improvement and provide feedback to enhance customer service delivery.

• Develop and execute an independent, risk-based internal audit plan aligned to enterprise priorities. • Perform audits across Claims, Underwriting, Finance, Technology, Vendor Management, and governance functions. • Evaluate the design and operating effectiveness of internal controls aligned with recognized risk and control frameworks. • Assess operational and enterprise risk practices, including escalation, oversight, and decision-making processes. • Validate controls supporting regulatory compliance, financial integrity, and ORSA-related inputs. • Identify control gaps, root causes, and pragmatic improvement opportunities. • Prepare clear, concise audit reports outlining findings, risk impact, and actionable recommendations. • Track remediation and perform follow-up testing to validate resolution. • Provide regular reporting and insight directly to executive leadership and the Audit Committee. • Serve as an independent liaison supporting governance oversight while remaining fully separate from operational management.

• Initiate contact with independent agencies within your designated territory. • Identify decision makers and key contacts within the agency. • Ensure that agencies are aware of our contact information and the departments responsible for specific inquiries. • Familiarize yourself with the agency's history and operations. • Assess opportunities for growth and profitability within the agency. • Analyze the agency's size, business volume, target customer base, lead generation methods, and more. • Establish clear commitments mutually agreed upon by both parties. • Define specific timelines and measurable outcomes for the agreed-upon commitment. • Conduct 16-20 unique in-person sales calls per week.

• Act as the first point of contact for policyholders reporting losses or damages and for those seeking updates on existing claims. • Gather relevant information, such as policy details, incident specifics, and contact information. • Clarify coverage terms and claim status as needed. • Offer clear, empathetic guidance to policyholders on next steps in the claims process. • Explain the required documentation and information needed to process or advance a claim. • Handle incoming calls from policyholders seeking updates on the status of their claims, providing clear, accurate, and empathetic information regarding claim progress, outstanding requirements, and next steps. • Provide timely and accurate status updates to policyholders regarding their claims, including next steps and estimated timelines. • Accurately record all information gathered during the FNOL process in the company's claims management system. • Ensure completeness and accuracy of claim reports and status communications. • Liaise with claims adjusters, appraisers, and other team members to schedule appraisals and relay updates. • Address any concerns or questions the policyholder may have, providing regular follow-ups as needed. • Ensure all FNOL and claim status processes adhere to company policies, industry regulations, and legal requirements. • Provide feedback to management on ways to improve the FNOL and claims communication process for enhanced customer satisfaction and operational efficiency.

• Initiate contact with independent agencies within your designated territory. • Identify decision makers and key contacts within the agency. • Ensure that agencies are aware of our contact information and the departments responsible for specific inquiries. • Familiarize yourself with the agency's history and operations. • Assess opportunities for growth and profitability within the agency. • Analyze the agency's size, business volume, target customer base, lead generation methods, and more. • Understand any existing barriers and challenges that may hinder adopting our products/services. • Utilize the insights gathered during discovery to position our products and services effectively. • Highlight features and benefits that align with the agency's specific needs and goals. • Establish clear commitments mutually agreed upon by both parties. • Define specific timelines and measurable outcomes for the agreed-upon commitment. • Ensure that results are trackable and measurable. • Conduct 16-20 unique in-person sales calls per week. • Allocate sufficient time for each sales call, typically lasting 1 hour. • Manage schedule to allow for efficient travel between appointments and administrative tasks. • Maintain a shared calendar with the team to ensure transparency and avoid duplicating efforts. • Document all visits and include detailed notes in the corresponding calendar event within 24 hours of the visit.