ABOUT THE ROLE We are looking for a proactive Salesforce Developer to join our team. In this role, you will be responsible for the development, configuration, and optimization of our Salesforce ecosystem, with a primary focus on Service Cloud and Field Service (FSL). You will build scalable solutions that support our global operations, ensuring high performance through modern coding standards and efficient platform configuration. RESPONSIBILITIESIn this role, you'll get to.. - Support the end-to-end Field Service (FSL) lifecycle by managing and configuring Service Resources, Work Types, and Work Orders. - Design and build reactive user interfaces using Lightning Web Components (LWC) and maintain existing Aura components. - Develop robust business logic using Apex (Classes and Triggers) and Flow, ensuring all solutions are optimized to stay within Salesforce Governor Limits. - Manage expert-level Salesforce configurations, including custom object architecture, validation rules, and advanced security/sharing models. - Build and maintain secure REST/SOAP API integrations between Salesforce and external business systems or third-party tools. - Participate in the full application lifecycle using Bitbucket and Jenkins for version control and deployment, ensuring high code quality through unit testing and peer reviews. - Work within an Agile/Scrum framework to provide technical estimations and deliver features on schedule. REQUIREMENTS: One day one we'll expect you to.. - Have 3–5 years of experience in Salesforce Development - Have a proven track record in developing on the Salesforce platform, specifically within Service Cloud and Sales Cloud. - Apply practical experience with Field Service Lightning, including knowledge of the mobile app, dispatcher console, and scheduling logic. - Proficient in LWC, Apex, JavaScript, and SOQL - Have a strong understanding of the Salesforce data model and the ability to solve complex problems within a multi-tenant environment. - Familiarity with JIRA and Confluence for task management and technical documentation. - Salesforce Certified Platform Developer I (or equivalent hands-on experience). - have a fully functional and up to date computer with which to perform duties - be willing to install next generation end point protection on the computer - be willing to work in Pacific time - be a current resident of the Philippines and can legally perform work from there - be willing to take on a fulltime, contract-based position NOTE: This is a remote (work from home) job.

• Work closely with the business and understand the requirement and conduct feasibility analysis • Work with business analysts, developers, and stakeholders to implement, integrate and maintain the Salesforce.com CRM solution • Determine the scope and corresponding effort estimates for all development work • Perform code reviews and ensure team follows best practices and SFDC Coding Standards • Lead the effort to document technical requirements, architecture, and design of deployment and integration of the Salesforce.com solution • Communicate closely with the rest of the technology development teams • Coordinate the onshore and offshore teams in support of development activities • Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions

Location: Offshore (Remote) Candidates should be located in Hyderabad, Telangana, Andhra Pradesh Experience: 5-7 years Engagement Type: Full-Time About the Role: Smartbridge is seeking a Salesforce Developer with 5 to 7 years of experience in designing and implementing custom Salesforce solutions using Flow Builder, Apex, Visualforce, and LWC. The ideal candidate will have experience in both declarative and code-based development, including Salesforce CPQ configuration and customization. Responsibilities: - Develop and customize Salesforce applications and automation. - Understand legacy process builders and convert them as Flows. - Implement a custom user interface using LWC or Visualforce. - Perform data migrations and integrations using Salesforce APIs and third-party tools. - Maintain and enhance existing Salesforce applications to meet evolving business needs. - Configure and customize Salesforce CPQ, including product rules, pricing rules, quote templates, and approval workflows. Technical Skills Required: - Strong knowledge of Flow Builder, Apex, and SOQL. - Knowledge of building custom user interfaces using LWC and Visualforce. - Experience with Salesforce CPQ — product and pricing configuration, bundle setup, and quote-to-cash processes. - Data migrations and integrations using Salesforce APIs and third-party tools. - C#, VB.NET, or Python for automation enhancements. - Deploying changes using Package.xml or Change Sets. - Experience with enhancing existing Salesforce applications. Additional Requirements: - Bachelor's degree in Computer Science or related field. - Salesforce Developer certification. - Salesforce CPQ Specialist certification is a plus. - Experience in the Life Sciences industry is a plus. - 100% remote role – must be available for the second shift to overlap with the US team until Noon CST. - 6-month probation period before full-time confirmation. If certification is not already held, it must be completed during probation. Recruitment Process & Technical Testing: - 45-60 minute TestGorilla assessment, including: - Intro Video Section – Candidate introduction & motivation. - Analytical & Problem-Solving Skills – Scenario-based questions. - Technical Test – Covering SQL, Salesforce-related questions, and possible coding.

Role Description We are seeking a highly experienced Senior Salesforce Developer to lead the design and delivery of Salesforce Service Cloud and contact center solutions. This role is ideal for a hands-on technical leader who operates at both the architectural and development levels, driving scalable solutions aligned with business objectives. The successful candidate will function as a hybrid architect and lead developer, responsible for defining solution strategies, guiding development teams, and collaborating with stakeholders to deliver high-impact, enterprise-grade solutions. Key Responsibilities - Technical Leadership - Serve as the architecture lead for Service Cloud and contact center initiatives - Define and enforce solution patterns, development standards, and integration strategies - Design scalable Salesforce solutions leveraging: - Service Cloud, Omni-Channel, Service Console - Flows, Apex, Lightning Web Components (LWC) - Asynchronous processing and event-driven architectures - Evaluate trade-offs between configuration, customization, and integrations - Collaborate with enterprise and integration architects to ensure alignment with broader platform strategy - Contact Center & Service Cloud Design - Architect end-to-end customer and agent experiences across voice, chat, messaging, and case management - Design and optimize routing strategies using Omni-Channel (skills-based routing, capacity models, prioritization) - Support integrations with telephony/CTI systems, messaging platforms, analytics, and QA tools - Ensure solutions enhance operational efficiency, service quality, and reporting accuracy - Developer Enablement & Governance - Act as the technical authority for Service Cloud development - Lead code reviews and design validations to ensure performance, scalability, and security - Mentor developers on Salesforce best practices, governor limits, and architectural standards - Identify and address technical debt and platform risks proactively - Stakeholder Engagement & Communication - Partner with product owners, business leaders, and operations teams to: - Refine requirements and define solution approaches - Align on priorities and delivery timelines - Translate complex technical concepts into clear business language - Produce and review key artifacts, including: - Solution designs and architecture documentation - Data models and integration diagrams - Release and deployment plans - Self-Directed Delivery & Execution - Operate independently across multiple workstreams, driving architectural and development decisions - Influence backlog prioritization based on technical dependencies and risk - Support Agile ceremonies (planning, refinement, retrospectives) - Collaborate with QA and release teams to ensure stable, low-risk deployments Qualifications - 6+ years of Salesforce experience with deep expertise in Service Cloud - Proven experience as a Technical Lead or Solution Architect - Strong hands-on experience with: - Apex, SQL, and asynchronous processing - Lightning Web Components (LWC) - Salesforce Flows and automation design - Experience designing solutions for contact centers or customer support environments - Demonstrated ability to lead and mentor development teams - Strong communication skills, with the ability to engage both technical and non-technical stakeholders - Experience working in Agile/Scrum environments Preferred Qualifications - Experience in healthcare, non-profit, or donor/member-centric organizations - Familiarity with compliance-driven environments (e.g., HIPAA-related processes, consent management) - Experience with Omni-Channel, Digital Engagement, or Service Cloud Voice - Salesforce certifications such as: - Platform Developer I/II - Service Cloud Consultant - Application or System Architect - Experience with CI/CD and release management tools (e.g., Copado, Gearset, Git) - Experience integrating Salesforce with external systems via REST APIs or middleware What Success Looks Like in This Role - You are the go-to subject matter expert for Service Cloud decisions - Development teams align to consistent patterns and standards - Stakeholders trust your guidance on scope, tradeoffs, and sequencing - Contact center solutions are scalable, resilient, and agent-friendly