At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Manager __ In this role, you will oversee the delivery of service projects and ABB Customer Care Agreements within our North American region. Reporting to the North American Mining & Material Service Manager you will maintain and enhance customer satisfaction by ensuring that customer requirements and all targets are met, providing excellent service at every stage of the customer orders. The work model for the role is: #LI-Remote in the Western US. Your Role and Responsibilities: - Monitoring customer service orders to ensure best practices in cost control, resource efficiency and Health, Safety & Environment (HSE) - Analyzing and addressing project risks, and regularly disseminating lessons learned - Working with other functions to coordinate contract negotiations and claims with customers - Prepare quotes and implement contract changes based on customer requests. - Achieving service order deliverables and compliance with contract requirements - Coordinate project team effort including engineering, testing, site work activities and sub-contractors. Review status, monitor, analyze and report on contract performance. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Qualifications for the Role: - Bachelor’s Degree in Mechanical, Electrical, or similar Engineering highly preferred or equivalent work experience. - 5+ years’ experience managing industrial control systems and electrical apparatus projects; Experience in industrial and/or utilities markets is required. - Demonstrated experience in management of project scope, cost, financial analysis, schedules and vendors/subcontractors. - Collaborative, solution-focused approach, and strong written and spoken communication skills - Project Management PMP designation is desired. - Fluent in English. French communication skills as an asset. - Strong computer skills – SAP or other ERP and MS Suite (Word, Excel, PowerPoint, MS Project). What’s in it for you? We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress. More About us ABB's Mining & Material team delivers solutions and services ensuring our customers get the most out of their investment. Our Mining & Material solutions help improve safety and productivity of the mines while reducing maintenance and energy costs. Deep domain knowledge enables us to truly understand and address our customers’ challenges and opportunities. Our Mining & Material Service Team supports customers on ABB systems and solutions throughout North America. Our customers operate 24x7 and rely on ABB to support from installation and initial start-up, through to life-cycle services to maximize the availability of the solutions provided by ABB and optimize their operations. Benefits: Our benefits? Competitive, comprehensive, and crafted with you in mind. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. MyBenefitsABB.com ABB Benefit Summary for eligible US employees Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability - Choice between two medical plan options: A PPO plan called the Copay Plan OR a High-Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. - Choice between two dental plan options: Core and Core Plus - Vision benefit - Company paid life insurance (2X base pay) - Company paid AD&D (1X base pay) - Voluntary life and AD&D – 100% employee paid up to maximums - Short Term Disability – up to 26 weeks – Company paid - Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. - Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance - Parental Leave – up to 6 weeks - Employee Assistance Program - Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption - Employee discount program Retirement - 401k Savings Plan with Company Contributions - Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy. While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $79,800 and $127,680 annually. #ABBCareers #RunwithABB #Runwhatrunstheworld #LI-KP1 Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

• Manage a high volume of projects with tight and frequently shifting timelines, ensuring schedules are continuously updated, accurately prioritized, and aligned with evolving customer and operational needs. • Develop a comprehensive understanding of project scope, key milestones, and timelines to create and maintain a detailed, realistic project schedule. • Communicate effectively with high-level stakeholders through frequent verbal updates, formal presentations, and participation in cross-functional meetings, ensuring clear alignment, timely information sharing, and strong professional relationships. • Maintain and update project tracking tools with accurate schedule dates, contact details, and relevant project information. • Escalate risks or issues promptly, when milestone dates or deliverables are at risk. • Identify opportunities to streamline processes, improve operational efficiency, and support consistent performance across all assigned responsibilities. • Perform risk mitigation by site parameters, resource availability, and customer milestones to minimize impacts to field operations. • Collaborate closely with internal and external stakeholders gather essential scheduling inputs —including milestone targets, dependencies, and resource constraints. • Identify and document potential scheduling risks and recommend effective mitigation strategies to maintain project progress and on-time delivery. • Performs other duties and responsibilities as requested or required.

Role Description - Customer & Cross-Functional Coordination: - Coordinate all project activities through the customer’s designated single point of contact, ensuring clear communication and alignment on schedules, dependencies, and next steps. - Facilitate collaboration between Sales, Pre-Sales, Field Services, Logistics, Training, and Customer PMs. - Project Planning & Execution: - Organize and support formal project kickoff meetings, including agenda preparation, scheduling, documentation, and follow-up on action items. - Develop and maintain Installation / Activity Checklists to ensure all deployment steps (deliveries, installs, network setup, training) are completed accurately and on time. - Maintain project schedules and task lists that are consistent with PMO standards. - Oversee Change Management activities including Change Order submittals. - Monitoring, Reporting & Documentation: - Prepare and distribute weekly status summary reports covering progress, risks, issues, key decisions, and upcoming milestones. - Ensure all project documentation—plans, trackers, change requests, asset lists, and sign-off forms are complete, accurate, and stored in the PMO repository. - Project Closure: - Lead and document formal project closure, including completion verification, customer acceptance, lessons learned and handoff to operations/support teams. Qualifications - 2–4 years of project coordination or project administration experience in a technology, services, or operations environment. - Strong organizational skills with the ability to manage multiple concurrent workstreams. - Excellent communication skills, including meeting facilitation and professional writing. - Proficiency in Microsoft 365 (Excel, PowerPoint, Outlook, Teams, SharePoint). - Experience working with project management tools such as MS Project, Smartsheet, or equivalent. Requirements - Requires high school diploma or equivalent; college is a plus. - Requires knowledge and experience using MS Office Suite. - Requires 1-3 years of working experience. - Experience with managed print services, device deployments, workflow/digital solutions or field service operations. - Familiarity with ServiceNow, SharePoint and other internal platforms. Core Competencies - Execution & Follow-Through – Drives tasks to closure; anticipates risks and communicates proactively. - Customer Focus – Ensures clear communication and a high-quality customer experience. - Detail Orientation – Maintains accurate reporting and structured documentation. - Collaboration – Works effectively with cross-functional and customer teams. - Problem Solving – Identifies issues, recommends solutions and supports root cause analysis. Benefits - Choose from a broad selection of medical, dental, life, and disability insurance options. - Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. - Augment your education with team member tuition assistance programs. - Enjoy paid vacation time and paid holidays annually. - Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

About the role As the E-Commerce Project Coordinator at Booksy, you will support day-to-day marketplace operations connected with supplier onboarding, product setup, and ongoing operational coordination. This role is focused on ensuring operational processes run smoothly across a variety of tasks, including supplier support, billing-related topics, and product feed management. You will work closely with internal stakeholders while also serving as a point of contact for suppliers, helping coordinate activities across teams and keeping operational work moving forward in a structured and responsive way. This is an opportunity to join a role with broad ownership, where strong organization, independence, and the ability to navigate multiple priorities will have a direct impact on how marketplace operations function.  Check our B2B marketplace here! What you'll be doing - Coordinate supplier onboarding activities, supporting suppliers as they are introduced to the platform from an operational perspective. - Manage a variety of marketplace operations tasks, including product onboarding, feed-related coordination, and billing or support-related topics. - Act as a point of contact for supplier support, responding to operational questions and helping resolve issues efficiently. - Work across internal teams to move requests forward, identify where support is needed, and make sure the right people are engaged when necessary. - Handle multiple incoming priorities at once, organizing work effectively and keeping operational processes from losing momentum.