• Manage a high volume of projects with tight and frequently shifting timelines, ensuring schedules are continuously updated, accurately prioritized, and aligned with evolving customer and operational needs. • Develop a comprehensive understanding of project scope, key milestones, and timelines to create and maintain a detailed, realistic project schedule. • Communicate effectively with high-level stakeholders through frequent verbal updates, formal presentations, and participation in cross-functional meetings, ensuring clear alignment, timely information sharing, and strong professional relationships. • Maintain and update project tracking tools with accurate schedule dates, contact details, and relevant project information. • Escalate risks or issues promptly, when milestone dates or deliverables are at risk. • Identify opportunities to streamline processes, improve operational efficiency, and support consistent performance across all assigned responsibilities. • Perform risk mitigation by site parameters, resource availability, and customer milestones to minimize impacts to field operations. • Collaborate closely with internal and external stakeholders gather essential scheduling inputs —including milestone targets, dependencies, and resource constraints. • Identify and document potential scheduling risks and recommend effective mitigation strategies to maintain project progress and on-time delivery. • Performs other duties and responsibilities as requested or required.

Role Description - Customer & Cross-Functional Coordination: - Coordinate all project activities through the customer’s designated single point of contact, ensuring clear communication and alignment on schedules, dependencies, and next steps. - Facilitate collaboration between Sales, Pre-Sales, Field Services, Logistics, Training, and Customer PMs. - Project Planning & Execution: - Organize and support formal project kickoff meetings, including agenda preparation, scheduling, documentation, and follow-up on action items. - Develop and maintain Installation / Activity Checklists to ensure all deployment steps (deliveries, installs, network setup, training) are completed accurately and on time. - Maintain project schedules and task lists that are consistent with PMO standards. - Oversee Change Management activities including Change Order submittals. - Monitoring, Reporting & Documentation: - Prepare and distribute weekly status summary reports covering progress, risks, issues, key decisions, and upcoming milestones. - Ensure all project documentation—plans, trackers, change requests, asset lists, and sign-off forms are complete, accurate, and stored in the PMO repository. - Project Closure: - Lead and document formal project closure, including completion verification, customer acceptance, lessons learned and handoff to operations/support teams. Qualifications - 2–4 years of project coordination or project administration experience in a technology, services, or operations environment. - Strong organizational skills with the ability to manage multiple concurrent workstreams. - Excellent communication skills, including meeting facilitation and professional writing. - Proficiency in Microsoft 365 (Excel, PowerPoint, Outlook, Teams, SharePoint). - Experience working with project management tools such as MS Project, Smartsheet, or equivalent. Requirements - Requires high school diploma or equivalent; college is a plus. - Requires knowledge and experience using MS Office Suite. - Requires 1-3 years of working experience. - Experience with managed print services, device deployments, workflow/digital solutions or field service operations. - Familiarity with ServiceNow, SharePoint and other internal platforms. Core Competencies - Execution & Follow-Through – Drives tasks to closure; anticipates risks and communicates proactively. - Customer Focus – Ensures clear communication and a high-quality customer experience. - Detail Orientation – Maintains accurate reporting and structured documentation. - Collaboration – Works effectively with cross-functional and customer teams. - Problem Solving – Identifies issues, recommends solutions and supports root cause analysis. Benefits - Choose from a broad selection of medical, dental, life, and disability insurance options. - Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. - Augment your education with team member tuition assistance programs. - Enjoy paid vacation time and paid holidays annually. - Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

About the role As the E-Commerce Project Coordinator at Booksy, you will support day-to-day marketplace operations connected with supplier onboarding, product setup, and ongoing operational coordination. This role is focused on ensuring operational processes run smoothly across a variety of tasks, including supplier support, billing-related topics, and product feed management. You will work closely with internal stakeholders while also serving as a point of contact for suppliers, helping coordinate activities across teams and keeping operational work moving forward in a structured and responsive way. This is an opportunity to join a role with broad ownership, where strong organization, independence, and the ability to navigate multiple priorities will have a direct impact on how marketplace operations function.  Check our B2B marketplace here! What you'll be doing - Coordinate supplier onboarding activities, supporting suppliers as they are introduced to the platform from an operational perspective. - Manage a variety of marketplace operations tasks, including product onboarding, feed-related coordination, and billing or support-related topics. - Act as a point of contact for supplier support, responding to operational questions and helping resolve issues efficiently. - Work across internal teams to move requests forward, identify where support is needed, and make sure the right people are engaged when necessary. - Handle multiple incoming priorities at once, organizing work effectively and keeping operational processes from losing momentum.

• Provide support and assistance to project managers and project teams related to the assigned project(s). • Support all project-related activities for assigned projects in accordance with SOPs, policies and practices. • Assist with the establishment of new procedures and offer suggestions for process improvements for existing procedures. • Set up and maintain all project documentation files and records. • Assist with the creation and coordinate all information and communications for assigned projects. • Update and maintain internal databases, tracking systems and project plans with project specific information. • Prepare, analyze and distribute status, tracking and project finance reports. • Prepare presentation materials for meetings and project summary data. • Coordinate project team and customer meetings, identifying and planning appropriate medium (Web, telecon, face to face) and ensuring arrangements are handled appropriately. • Take and record minutes, notes and actions at assigned meetings, distribute and follow up accordingly. • Coordinate with other project support staff within and across the organization to identify and consolidate support processes. • Serve as backup contact for internal project team as designated by project manager. • Undertake project management activities as directed by project manager.