Ricoh

Role Description L'Intégrateur de solutions principal est un poste en contact direct avec la clientèle, chargé de fournir un soutien technique avancé pour les solutions Ricoh à travers les canaux de vente directe et de distribution. La responsabilité principale consiste à assurer la stabilité, la performance et l'amélioration continue des solutions déployées. Ce poste exige une expertise approfondie des solutions assignées et une grande capacité à dépanner des environnements complexes. L'Intégrateur de solutions principal devra également collaborer étroitement avec les équipes de mise en œuvre afin d'assurer une transition harmonieuse entre la livraison et le soutien après-vente. Responsibilities - Responsable de la prise en charge autonome des solutions prédéfinies et personnalisées, sans nécessiter de supervision de la part des membres de l'équipe. - Agir comme le Responsable technique au sein du service d'assistance, en coordonnant la résolution des incidents complexes et en gérant les escalades impliquant plusieurs ressources. - Gérer et résoudre de manière indépendante les cas d'assistance de complexité moyenne à élevée, tout en contribuant à la gestion des incidents à grande échelle au sein d'une équipe plus large. - Collaborer avec les équipes de mise en œuvre et les parties prenantes du projet pour comprendre la conception de la solution, les configurations et les environnements clients. - Effectuer une analyse détaillée des problèmes et de leurs causes profondes, en recueillant des informations techniques et relatives aux processus métier auprès des principales parties prenantes du client. - Produire et tenir à jour la documentation de soutien, notamment les guides de dépannage, les enregistrements des erreurs connues, les rapports d'analyse des causes profondes et les articles de la base de connaissances. - Appliquer les meilleures pratiques pour diagnostiquer et résoudre les problèmes liés aux logiciels, aux intégrations, aux configurations et aux performances du système. - Assurer la coordination du soutien en cas d'incidents, en gérant le périmètre, les tâches de résolution et les échéanciers. - Veiller à ce que les activités de soutien respectent les niveaux de service, les délais et les normes de qualité définis. - Fournir des ajustements de configuration, des correctifs et des optimisations pour les environnements clients complexes tout en maintenant l’orientation client. - Fournir un mentorat et des conseils aux membres débutants de l'équipe de soutien technique. - Établir et entretenir des relations de travail solides avec les clients, les partenaires et les équipes internes. - Organiser des sessions d'assistance aux utilisateurs ou des transferts de connaissances afin d'améliorer l'expérience utilisateur, l'adoption et de réduire les incidents récurrents. - Animer ou participer aux séances d'analyse post-incident, en documentant les enseignements tirés et en identifiant les pistes d'amélioration. - Fournir un retour d'information structuré aux équipes de livraison et de soutien afin d'améliorer la qualité des solutions et la disponibilité du soutien. - Collaborer avec les groupes de soutien de Ricoh Corporate et les fournisseurs partenaires dans un effort de coopération pour résoudre les problèmes liés aux produits et améliorer les performances des solutions. - Maintenir un haut niveau de professionnalisme dans toutes les interactions avec la clientèle, renforçant ainsi la réputation de Ricoh Canada Inc. - Agir comme point d'escalade pour le service d'assistance produit, en fournissant une assistance de niveau expert sur les problèmes complexes. - Collaborer de manière transversale pour améliorer les performances du produit et la mise en œuvre globale de la solution. - Contribuez au processus d'amélioration continue en collaborant avec les équipes de gestion des livraisons, de gestion des produits, d'ingénierie et de soutien, en fournissant des commentaires et des recommandations aux clients. - Soutien aux activités de prévente. - D’autres tâches, telles qu’assignées par son superviseur. Qualifications - Expérience minimale de 5 ans dans un poste de soutien technique ou de mise en œuvre de solutions pour des environnements orientés client dans le domaine des solutions de gestion de documents et/ou de contenu (par exemple, DocuWare, Laserfiche). - Études postsecondaires (diplôme, certificat ou attestation dans un domaine technique). - Bonnes connaissances des produits Microsoft Office, y compris Visio. - Connaissances pratiques de : - HTML / CSS - Microsoft .NET Framework - JavaScript - Microsoft SQL - Les certifications du secteur informatique sont un atout (par exemple, Microsoft, CompTIA CDIA+ ou équivalent). - Une formation ITIL ou en gestion des services est considérée comme un atout. - Solide compréhension requise : - Serveurs d’application - Réseaux - Système d'exploitation - Architecture technique - Virtualisation Knowledge, Skills & Abilities - Expérience avérée dans la gestion d'environnements de soutien complexes, la gestion des priorités et la garantie d'un haut niveau de satisfaction client. - Excellentes compétences en communication orale et écrite, avec la capacité de communiquer efficacement avec des publics techniques et non techniques. - Anglais et français requis. - Capacité à travailler de manière autonome et en équipe tout en améliorant de manière proactive l'expérience client. - Capacité à gérer plusieurs demandes d'assistance simultanées et leurs priorités. - Solides compétences en planification, organisation et gestion du temps. - Excellentes compétences interpersonnelles et de travail en équipe. - Solides capacités d'analyse et de résolution de problèmes. - Capacité démontrée de leadership et de mentorat au sein d'un environnement de soutien. - Des déplacements occasionnels peuvent être nécessaires en fonction des besoins de l'entreprise (généralement moins fréquents que pour les postes liés à la mise en œuvre).

Role Description Le Spécialiste SI I est chargé de fournir une assistance et un dépannage à distance à notre client, nos ressources sur le terrain et nos partenaires de distribution en utilisant tous les outils et ressources disponibles. Il fournit un soutien technique de niveau 2 aux techniciens et aux autres agents. - Définir l’étendue du travail qui doit être effectué avant de passer l’appel à une ressource sur site - Aider les clients au besoin durant les installations à distance - Offrir du soutien en temps réel à SCI (fournisseur) - Effectuer la gestion des appels en dehors des heures de bureau - Suivre les formations sur les nouveaux produits en temps opportun - Rechercher activement des occasions de travailler sur site et d’acquérir de nouvelles compétences et connaissances sur les plus récents produits avec le soutien de votre superviseur immédiat - Compétences efficaces de recherche. (Connaissances générales, TSRC, extrait vidéo) - Posséder d'excellentes connaissances de nos outils logiciels - Être spécialisé dans l’entretien et la réparation à distance de l'équipement et des logiciels Ricoh - Atteint les niveaux de productivité prévus associés aux charges de travail désignées et au niveau d’expérience - Travailler étroitement avec l'équipe des ventes pour stimuler activement les occasions de générer des revenus - Exécuter efficacement toutes les procédures requises de gestion du territoire et de traitement des appels - Effectuer toutes les tâches administratives requises en temps opportun et de façon précise - Interagir avec les clients externes afin de déterminer les besoins en matière de service pour l’équipement - Entretenir des relations productives et professionnelles avec tous les clients et tout le personnel de l’entreprise - Exécuter à distance une gamme complète de procédures d'entretien et de réparation - Faire preuve des compétences numériques requises liées aux produits assignés et à l’attribution des niveaux - Permettre aux appareils multifonctions d'imprimer et de numériser selon les besoins du client - Fournir un soutien technique de niveau 2 pour les techniciens et les autres agents - Effectuer d'autres tâches, telles qu’assignées par son gestionnaire Qualifications - Études postsecondaires dans un domaine technique - Deux certifications de l'industrie (Net+, A+, Security+ ou Cloud+…) - Certifié pour le serveur central @Remote - Minimum de 4 ans d’expérience connexe Requirements - Facilité d’adaptation aux nouvelles tâches et aux nouveaux processus - Capacité de créer des documents clairs et précis - Comportement calme et posé - Excellentes connaissances pratiques des appareils électromécaniques et électroniques - Approche méthodique pour résoudre les problèmes - Fortes aptitudes interpersonnelles et en communication - Excellentes aptitudes en service à la clientèle - Aptitude à lire et à comprendre l'information technique écrite - Habileté mécanique élevée, grande concentration et volonté d'apprendre - Capacité de travailler seul au sein d’une équipe et de prendre l’initiative d’améliorer le soutien aux clients - Grand souci du détail et bonnes compétences visuelles pour évaluer la qualité de l'image - Capacité à faire preuve de diplomatie dans un environnement professionnel d'entreprise - Possède d’excellentes compétences en organisation et en gestion du temps - Actualise continuellement ses connaissances des produits de Ricoh - Peut, au besoin, faire le point à plusieurs emplacements clients - Établir un bureau à domicile en respectant les exigences de l’Entente de bureau à domicile - Des quarts de travail, des heures supplémentaires et du travail sur appel pourraient être requis - Un effort physique est nécessaire pour déplacer des objets sur roues pouvant peser jusqu'à 400 livres - Les coffres à outils et les outils d’entretien pesant de 25 à 50 livres doivent être transportés - Une grande dextérité est requise lors de l'utilisation régulière de divers outils manuels

Account Manager 2 – Target Position Profile The Account Manager (AM) solves critical business challenges and cultivates new and expanded customer relationships. The AM focuses on understanding the customer’s environment and aligning appropriate Ricoh solutions to their mission‑critical goals and objectives through strong relationships with decision‑makers and influencers. Job Duties and Responsibilities Business Development - Execute business development initiatives to drive new and expanded revenue. - Understand the customer’s environment and open new opportunities with decision‑makers and influencers. - Generate sales opportunities within new and existing accounts to increase Ricoh’s market share. - Solve critical business challenges for customers—both known and uncovered through research and discovery. - Understand how customers are buying, not just what they are buying; focus on needs rather than predetermined products or services. Customer Engagement & Communication - Demonstrate excellent verbal and written communication skills. - Differentiate Ricoh’s ability to accelerate customers’ digital transformation through storytelling aligned to Ricoh’s portfolio. - Articulate how customer buying decisions impact financial and operational outcomes. - Develop and confidently deliver compelling presentations, both in person and virtually. Qualifications (Education, Experience, and Certifications) - Bachelor’s degree or equivalent experience required. - 3+ years of demonstrated business development experience required. - Experience in an IT and/or software services environment preferred. - Understanding of document workflow solutions and processes preferred. - Foundational knowledge of P&L components. - Ability to research and analyze customers to enable strategic business conversations. - Proven ability to manage multiple accounts simultaneously while maintaining attention to detail. Knowledge, Skills, and Abilities - Demonstrated success using collaboration to build influence. - Sound understanding of the solution design process. - Brings thought leadership to customer engagements. - Outstanding verbal and written communication skills. - Proven ability to develop and maintain professional relationships with key stakeholders. - Stays current with Ricoh offerings and solutions. - Ability to assess customer environments and develop strategies to extend and expand core services across the enterprise. - Strong learning agility. - Ability to navigate the customer approval process and build sponsors and advocates. Working Conditions, Mental and Physical Demands - Typically works in an office environment with adequate lighting, ventilation, and normal ranges of temperature and noise. - Work assignments are diversified and require the ability to: - Interpret, comprehend, and apply complex materials, data, and instructions. - Prepare, present, and convey varied information. - Minimal physical effort required; work is mostly sedentary but may include walking, standing, bending, reaching, or lifting objects under 10 lbs (e.g., papers, files, books). - Moderate dexterity required, including regular use of a keyboard, calculator, and basic hand‑eye coordination. - Travel required (approximately 20%), which may include overnight travel. Disclaimer The above statements describe the general nature and level of work performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: - Choose from a broad selection of medical, dental, life, and disability insurance options. - Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. - Augment your education with team member tuition assistance programs. - Enjoy paid vacation time and paid holidays annually - Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Role Description - Customer & Cross-Functional Coordination: - Coordinate all project activities through the customer’s designated single point of contact, ensuring clear communication and alignment on schedules, dependencies, and next steps. - Facilitate collaboration between Sales, Pre-Sales, Field Services, Logistics, Training, and Customer PMs. - Project Planning & Execution: - Organize and support formal project kickoff meetings, including agenda preparation, scheduling, documentation, and follow-up on action items. - Develop and maintain Installation / Activity Checklists to ensure all deployment steps (deliveries, installs, network setup, training) are completed accurately and on time. - Maintain project schedules and task lists that are consistent with PMO standards. - Oversee Change Management activities including Change Order submittals. - Monitoring, Reporting & Documentation: - Prepare and distribute weekly status summary reports covering progress, risks, issues, key decisions, and upcoming milestones. - Ensure all project documentation—plans, trackers, change requests, asset lists, and sign-off forms are complete, accurate, and stored in the PMO repository. - Project Closure: - Lead and document formal project closure, including completion verification, customer acceptance, lessons learned and handoff to operations/support teams. Qualifications - 2–4 years of project coordination or project administration experience in a technology, services, or operations environment. - Strong organizational skills with the ability to manage multiple concurrent workstreams. - Excellent communication skills, including meeting facilitation and professional writing. - Proficiency in Microsoft 365 (Excel, PowerPoint, Outlook, Teams, SharePoint). - Experience working with project management tools such as MS Project, Smartsheet, or equivalent. Requirements - Requires high school diploma or equivalent; college is a plus. - Requires knowledge and experience using MS Office Suite. - Requires 1-3 years of working experience. - Experience with managed print services, device deployments, workflow/digital solutions or field service operations. - Familiarity with ServiceNow, SharePoint and other internal platforms. Core Competencies - Execution & Follow-Through – Drives tasks to closure; anticipates risks and communicates proactively. - Customer Focus – Ensures clear communication and a high-quality customer experience. - Detail Orientation – Maintains accurate reporting and structured documentation. - Collaboration – Works effectively with cross-functional and customer teams. - Problem Solving – Identifies issues, recommends solutions and supports root cause analysis. Benefits - Choose from a broad selection of medical, dental, life, and disability insurance options. - Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. - Augment your education with team member tuition assistance programs. - Enjoy paid vacation time and paid holidays annually. - Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Account Mgr 2, Target POSITION PROFILE The Account Manager solves critical business challenges and cultivates new and expanded customer relationships. The AM will focus on understanding the customers' environment and align appropriate Ricoh solutions to their mission-critical goals and objectives through relationship building with decision-makers and influencers. Job Duties and Responsibilities �· Execute Business Development �· Understand the customer's environment. Open new doors with decision-makers and influencers to generate sales opportunities within new and existing accounts to increase RICOH's market share �· Solve critical business challenges for the customer �· those known and uncovered through research and questioning. �· Understand how customers are buying, not what they are buying �· focusing on their needs, not a predetermined product or service. �· Excellent communication �· Differentiates Ricoh's ability to accelerate the transformation of the customer's digital environment through storytelling to uncover opportunities aligned to Ricoh's portfolio. �· Articulate how buying decisions can impact the customer's financial position. �· Develop and confidently deliver compelling presentations both in person and virtually Qualifications (Education, Experience, and Certifications) �· Bachelor's Degree or equivalent experience required �· 3+ years of demonstrated business development experience required �· Experience in IT and/or Software services environment preferred �· Understanding of document workflow solutions and processes preferred �· Foundational knowledge of P&L components �· Ability to research and analyze customers to enable appropriate business conversations across the account �· Proven ability to manage multiple accounts at a time while maintaining sharp attention to detail Knowledge, Skills And Abilities �· Demonstrated success with using collaboration to build influence. �· Sound understanding of the solution design process. �· Brings thought leadership to customer engagement. �· Outstanding verbal and written communication skills. �· Proven ability to develop and maintain professional relationships with relevant stakeholders. �· Stays current with Ricoh offerings. �· Ability to assess customer environments and situations and create strategies for extending, expanding Core services throughout the customer enterprise. �· Strong learning agility �· Strives to understand and position favorably in the customer approval process creating sponsors and advocates. Working Conditions, Mental and Physical Demands �· Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. �· Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction �· prepare, provide and convey diversified information. �· Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). Moderate dexterity �· regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. �· Travel required (approx 20%); may include overnight travel. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: - Choose from a broad selection of medical, dental, life, and disability insurance options. - Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. - Augment your education with team member tuition assistance programs. - Enjoy paid vacation time and paid holidays annually - Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Additional Pay Details Compensation Range $80,000 - $90,000per Year Commission Eligible Senior Technology Specialist Position Profile Responsible for retaining and expanding sales revenue within an assigned account base while driving new market share growth in the Federal vertical. Job Duties and Responsibilities - Provide product and solution information to customers within an assigned territory. Assess customer business communication needs, conduct analyses, and develop benchmark demonstrations, proposals, and value propositions that exceed customer requirements using a consultative sales approach with Federal Department of Defense and Civilian organizations. - Organize and manage post-sale delivery and implementation of Ricoh solutions at customer locations. Serve as the primary point of contact for all sales-related documentation. - Proactively identify and develop new customer opportunities by reviewing leads, participating in customer business planning, and delivering solution proposals aligned with sales management direction. - Engage in strategic account planning; proactively identify, assess, and develop action plans for at-risk customers. - Meet or exceed established revenue and gross profit targets. - Coordinate cross-functional sales activities and manage team processes to ensure successful account execution. - Promote Ricoh products and represent the company during off-site customer meetings and events. - Maintain accurate and detailed records of account activity within the sales database. - Identify and engage key contacts within assigned accounts through strategic outreach and relationship-building activities. - Serve as the primary initial point of contact for customers. - Perform additional duties as assigned. Qualifications Education, Experience, and Certifications Typically Required: - Bachelor’s degree or equivalent related experience. - Minimum of five (5) years of successful business-to-business sales experience, including at least two (2) years selling to Federal Department of Defense and Civilian organizations. Knowledge, Skills, and Abilities - In-depth knowledge of sales methodologies and processes within a matrixed environment, particularly supporting Federal Department of Defense and Civilian organizations. - Strong negotiation, written, verbal, and presentation skills. - Excellent interpersonal, time management, and self-motivation capabilities. - Demonstrated business acumen and leadership skills. - Proven ability to collaborate with or lead cross-functional teams to develop and execute account strategies. - Strong knowledge of industry products and services. - Ability to build and maintain key relationships across departments and lines of business to support account success. - Analytical skills to interpret complex data from multiple sources and translate insights into actionable solutions. - Proficiency with standard computer applications, including Microsoft Office Suite. Working Conditions, Mental and Physical Demands - Work is primarily performed in an office environment with standard lighting, ventilation, temperature, and noise levels. - Position is largely sedentary but may require occasional walking, standing, bending, reaching, or lifting items typically weighing less than 10 pounds (e.g., files, papers, small equipment). - Requires moderate manual dexterity and routine use of tools such as keyboards, calculators, and basic office equipment. - Involves regular travel to customer sites, which may or may not be accessible via public transportation. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: - Choose from a broad selection of medical, dental, life, and disability insurance options. - Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. - Augment your education with team member tuition assistance programs. - Enjoy paid vacation time and paid holidays annually - Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Position Profile Account Manager 2, Target The Account Manager 2 (AM2), Target is responsible for solving critical business challenges and cultivating new and expanded customer relationships within assigned accounts. This role focuses on deeply understanding the customer’s operating environment and aligning Ricoh solutions to their mission-critical goals through consultative selling, strong relationship building, and strategic account management. This position requires outside sales with weekly on-site customer visits to support relationship development, opportunity discovery, and solution delivery. Job Duties and Responsibilities Business Development & Account Growth - Execute business development strategies to grow new and existing accounts. - Conduct weekly on-site customer visits as part of an outside sales role to strengthen relationships and uncover opportunities. - Identify and engage decision-makers and influencers to generate sales opportunities and increase Ricoh’s market share. - Solve critical customer business challenges, both known and uncovered through research, discovery, and consultative questioning. - Understand how customers buy, not just what they buy, focusing on business needs rather than predetermined products or services. Customer Engagement & Solution Positioning - Differentiate Ricoh’s ability to accelerate digital transformation through compelling storytelling aligned to Ricoh’s portfolio. - Assess customer environments to identify opportunities for extending and expanding core services across the enterprise. - Articulate how customer buying decisions impact overall financial and operational performance. - Develop and confidently deliver persuasive presentations, both in-person and virtually. - Maintain a strong understanding of Ricoh’s current solutions and offerings. Communication & Collaboration - Demonstrate excellent verbal and written communication skills. - Collaborate effectively with internal stakeholders to support customer success. - Build credibility and influence across customer and internal teams. Qualifications (Education, Experience, and Certifications) - Bachelor’s degree or equivalent professional experience required. - 3+ years of demonstrated business development or consultative sales experience required. - Experience within an IT and/or software services environment preferred. - Understanding of document workflow solutions and business processes preferred. - Foundational knowledge of profit and loss (P&L) components. - Proven ability to research and analyze customer environments to enable meaningful business conversations. - Ability to manage multiple accounts simultaneously while maintaining exceptional attention to detail. Knowledge, Skills, and Abilities - Demonstrated success leveraging collaboration to build influence and drive results. - Solid understanding of solution design and consultative selling methodologies. - Ability to bring thought leadership to customer engagements. - Proven capability to develop and maintain professional relationships with key stakeholders. - Strong learning agility and adaptability in a changing environment. - Ability to navigate customer approval processes and build internal sponsors and advocates. - Strategic mindset for creating and executing account growth plans. Working Conditions, Mental and Physical Demands - Primarily an office and field-based role with adequate lighting, ventilation, and typical noise levels. - Outside sales role requiring weekly customer site visits and approximately 20% travel, including occasional overnight travel. - Work assignments are varied and require the ability to interpret and apply complex information. - Minimal physical exertion; work is mostly sedentary but may include walking, standing, bending, and lifting objects typically under 10 lbs. - Requires moderate dexterity and regular use of standard business tools (computer, keyboard, phone). Disclaimer The statements above describe the general nature and level of work performed by individuals in this position and are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the role. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: - Choose from a broad selection of medical, dental, life, and disability insurance options. - Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. - Augment your education with team member tuition assistance programs. - Enjoy paid vacation time and paid holidays annually - Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Account Sales Manager Position Profile The Account Manager solves critical business challenges while cultivating new and expanded customer relationships. This role focuses on understanding each customer’s environment and aligning the appropriate Ricoh solutions to their mission‑critical goals and objectives. Success requires strong relationship‑building skills with key decision‑makers and influencers. Job Duties & Responsibilities - Execute business development activities to grow Ricoh’s market share. - Understand the customer’s environment and open new doors with decision-makers and influencers to generate opportunities within new and existing accounts. - Solve critical customer business challenges—both known and uncovered through research and thoughtful questioning. - Focus on how customers buy, not just what they are buying, by identifying needs instead of pushing predetermined products or services. - Communicate effectively with a wide range of stakeholders. - Differentiate Ricoh’s ability to accelerate customers’ digital transformation through impactful storytelling that uncovers opportunities aligned to Ricoh’s portfolio. - Articulate how customer buying decisions impact their financial position. - Develop and confidently deliver compelling presentations both in-person and virtually. Qualifications (Education, Experience & Certifications) - Bachelor’s Degree or equivalent experience required. - 3+ years of demonstrated business development experience required. - Experience in IT and/or software services preferred. - Understanding of document workflow solutions and processes preferred. - Foundational understanding of P&L components. - Ability to research and analyze customer environments to support meaningful business conversations. - Proven ability to manage multiple accounts simultaneously with strong attention to detail. Knowledge, Skills & Abilities - Demonstrated success using collaboration to build influence. - Strong understanding of solution design processes. - Provides thought leadership during customer engagements. - Excellent verbal and written communication skills. - Proven ability to develop and maintain professional relationships with key stakeholders. - Keeps current with Ricoh product and service offerings. - Ability to assess customer environments and develop strategies to extend and expand core services across the customer enterprise. - Strong learning agility. - Ability to understand and position favorably within customer approval processes, creating trusted sponsors and advocates. Working Conditions, Mental & Physical Demands - Primarily an office environment with adequate lighting, ventilation, and normal temperature and noise levels. - Work assignments are varied and require the ability to interpret, comprehend, and apply complex information; prepare and convey diverse data; and communicate clearly. - Minimal physical effort required. Work is mostly sedentary but may include walking, standing, bending, reaching, and occasionally lifting or carrying objects under 10 lbs (e.g., files, papers, small parts). - Moderate dexterity required, including the regular use of keyboards, calculators, hand tools, and eye/hand coordination tasks. - Travel required (approximately 20%), which may include overnight travel. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: - Choose from a broad selection of medical, dental, life, and disability insurance options. - Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. - Augment your education with team member tuition assistance programs. - Enjoy paid vacation time and paid holidays annually - Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Field Services Support Specialist II CIP POSITION PROFILE This position requires multi-specialist technology level skills to work independently as a product/services solution's specialist in servicing or training on certain business support for multi-solutions work area needs/offerings. Serves as the primary resource providing service/training solutions and mentoring on products and services. Also includes new business and other various support and solution functions as developed or assigned. JOB DUTIES AND RESPONSIBILITIES Technical - Performs multi specialist solutions skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a variety of products and services. - Collects, measures, records, processes, and analyzes complex data. Applies results to support service improvement area wide. - Proactively seeks volume building and product/process upgrade opportunities that result in increased utilization of Ricoh equipment, supplies and services. - Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations. - Demonstrates high level of proficiency in their area of expertise as well as taking on a team lead /coordinator role as needed/directed. - Performs a full range of services including customer training, equipment and workflow observation, and solution presentation for improved methods. Customer Services - Understands and promotes Ricoh's support functions and offerings, anticipates, and manages customer needs. - Displays professionalism in interactions with all customers. Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team. Manage Workload - Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics. - Effectively executes all required workload management and call handling procedures, using current field call management requirements. Administrative - Complies with all company policies and completes administrative tasks in an accurate and timely manner. - Performs administrative duties as assigned including maintaining required logs, processes and reports. - Completes all required administrative tasks in an accurate and timely manner. - Accounts for all time and activity by recording information through the proper tracking system. - Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary. Results - Achieves expected productivity levels associated with assigned workload and level of experience. - Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly. - Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) - Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. - Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired. - Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager. - Follow this link for the certification requirement document: https://rworld.ricoh-usa.com/docs/DOC-766716 KNOWLEDGE, SKILLS AND ABILITIES - Goal orientated, self-motivated and committed to ongoing self-development and the development of others. - Handles information of a highly confidential nature. - Possesses excellent multi-tasking and prioritizing skills. - Identifies problems, opportunities and develops solutions. - Possesses excellent organizational, interpersonal, and verbal communication skills. - Displays a high level of professionalism in the most difficult circumstances; demonstrates the ability to overcome considerable technical, customer and logistical obstacles. - Requires proficient familiarity in use of Microsoft Office computer application programs and the use of computers, mobile technology, and associated applications and / or systems. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS - Extensive daily travel in an automobile between customer locations is usually required. Assignment at a customer's site or a "walking work area" within a limited urban area might require extensive travel by foot. All travel may be required in a wide variety of weather conditions. May also include working outdoors at times. - Occasional overnight travel may be required. - May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder. - Requires dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). - Shift work, overtime, stand-by and/or on-call may be required. - Work has periodic stress related to deadlines, performance expectations and an increased volume of service calls placed and occasional contact with dissatisfied customers. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: - Choose from a broad selection of medical, dental, life, and disability insurance options. - Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. - Augment your education with team member tuition assistance programs. - Enjoy paid vacation time and paid holidays annually - Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Co-op, Sales As part of the Sales Organization/Team this position will assist in the development and execution of the Public Sector GO TO MARKET strategies. The Business Development Sales Solutions Specialist will work in conjunction with Sales management team to support a collaborative approach engaging all stakeholders in the execution of assignments using a skill set that includes effective communication; project management; competitive and customer profiling; data collection and analysis; and demand generation design and deployment (programs, tools and collateral). The co-op student will either focus on researching, collecting data and analyzing internal processes to improve strategies. Or they will focus on externally researching the public sector industry and improving strategies. RESPONSIBILITIES: �· Supports the Sales Managers to drive market demand for an assigned portfolio of Ricoh Services by helping to execute on a developed and approved Go To Market Strategy; �· Works with Market Analysts and other resources to collect competitive and customer intelligence in order to identify issues/opportunities to drive demand for Ricoh Services; �· Proactively works closely with Marketing, Sales and Business units to develop sales tools and resources, and communications that create demand and drive sales; �· Collaborates with all Stakeholders (cross-functionally) to design and implement required plans and processes to execute marketing activities; �· Provides Support for Sales Channels as required; �· Provide on-site support for various sales and corporate events; �· Assist with other marketing activities and assuming additional responsibilities as required. EDUCATION & EXPERIENCE: �· Must be currently enrolled in an accredited learning institution in pursuit of a business related degree. Specialization in marketing, commerce, strategy and/or entrepreneurship preferred; SKILLS: �· Have excellent problem solving skills and great work ethic; �· Strong time management skills with the ability to manage multiple tasks through to completion under own initiative; �· Strong verbal and written communication skills; �· Demonstrated ability to work in a fast-paced environment, proactively managing issues and challenges, while promoting open communication, team work and contributing to a positive work environment; �· Excellent computer skills including proficiency with MS Office (Word, PowerPoint, Excel); �· Possesses a professional demeanor. �· Bilingual (French and English) Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: - Select the medical, dental, life, and disability insurance coverage that fits your needs. - Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions. - Augment your education with team member tuition assistance programs. - Enjoy paid vacation time and paid holidays annually. - Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.