Allstate, known for its slogan “you’re in good hands,” was founded in 1931 and is now the United States' largest publicly-held insurance company. Allstate
Attorney, Outside Counsel Strategic Partnerships and Third-Party Risk Management
Location
Illinois
Posted
64 days ago
Salary
$120K - $193.7K / year
Seniority
Senior
Job Description
Attorney, Outside Counsel Strategic Partnerships and Third-Party Risk Management
Allstate
Attorney, Outside Counsel Strategic Partnerships & Third-Party Risk Management (Remote) remote type Fully Remote locations USA - IL (Remote) time type Full time job requisition id R28782 At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Ready to apply your litigation or claims experience in a strategic, operational role? The Attorney, Outside Counsel Strategic Partnerships & Third Party Risk Management position is designed for an attorney who brings a strong foundation in litigation and/or insurance claims and wants to leverage that experience to drive governance, risk management, and value across the legal function. While this role does not involve litigation practice or litigation strategy, it requires the legal judgment and practical insight that come from working closely with litigated matters and external law firms. This attorney leads the development and implementation of the Legal Third Party Risk Management Program and oversees key aspects of outside counsel governance, including onboarding and engagement standards. Partnering closely with Legal, Claims, Finance, and cross functional leaders, the role ensures that outside counsel and other legal third parties align with enterprise risk priorities and evolving business needs. Once established, this attorney will play an ongoing role in maintaining, enhancing, and scaling the program to deliver measurable risk mitigation and operational value. Key Responsibilities - Lead cross-functional projects related to outside counsel governance, risk oversight, operational efficiency, and serve as a subject matter expert to senior stakeholders and internal partners - Lead the onboarding process for new third parties, coordinating with internal stakeholders to ensure all requirements and controls are met - Evaluate and refine law firm assignments by analyzing fees, performance metrics, quality outcomes, and compliance with engagement expectations - Oversee outside counsel panels within assigned territories or departments, ensuring optimal firm selection, coverage support, and alignment with business needs - Review, analyze, and process conflict of interest waiver requests submitted by Outside Counsel engaged by Allstate, ensuring timely evaluation, clear documentation, and alignment with internal legal and ethical standards, and that the proper stakeholders are reviewing the waivers - Review and negotiate requested edits to the standard Outside Counsel engagement agreements, to ensure accuracy, compliance, and alignment with Allstate's legal and operational standards - Develop and implement governance frameworks, oversight tools, and compliance methodologies for effective outside counsel management - Conduct and update third party risk assessments, monitoring for changes that require reevaluation - Lead remediation efforts to resolve issues or gaps identified through ongoing monitoring activities Education - Juris Doctor Experience - 5 or more years of experience - Experience working with or managing Outside Counsel panels, law firm relationships, or legal vendor programs - Background in litigation or insurance litigation, with an understanding of how law firms support claims and corporate legal work - Experience with third‑party risk management, vendor governance, compliance oversight, or engagement management - Demonstrated ability to analyze performance metrics, dashboards, and reporting to drive data‑informed decisions - Experience supporting or implementing governance frameworks, policies, standards, or process improvements within a legal or regulated environment - Strong organizational skills with the ability to manage competing priorities independently in a dynamic environment Supervisory Responsibilities - This job does not have supervisory duties. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload. #LI-AT2 Skills Business Risks, Cross-Functional Work, Governance Risk Compliance (GRC), Litigation, Third Party Management Compensation Compensation offered for this role is 120,000.00 - 193,725.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Related Guides
Related Job Pages
More Account Manager Jobs
We anticipate the application window for this opening will close on - 1 May 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Careers that Change Lives Bring your sales talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales that changes lives. A Day in the Life The Surgical Account Manager will be responsible for driving surgeon demand across the full Surgical COT portfolio, including Stapling, Energy, Suture, Electrosurgery, Situate, and Access & Instrumentation. This role focuses on developing and executing strategic sales plans, identifying practice trends, and cultivating key customer relationships to drive market growth and adoption. The ideal candidate will work closely with clinical and administrative stakeholders to expand business opportunities, execute business reviews, and contribute to regional and national conversion efforts. Territory: Atlanta, GA - Piedmont Hospital Systems Job Responsibilities: - Serve as the main point of contact across MDT account teams, including District Managers (DM), Sales Area Directors (SAD), Sales Operations Specialists (SOS), and teams specializing in GYN and Hernia portfolios. - Lead the creation and execution of account-level contractual strategies. - Optimize contracts and drive category expansion across Surgical. - Own and execute quarterly Customer Business Reviews to evaluate performance and identify growth opportunities. - Develop and maintain strong relationships with key economic and clinical stakeholders. - Drive adoption and utilization of all Surgical Center of Technology (COT) products, including: - Stapling - Energy - Wound Closure - Electrosurgery - Situate - Access & Instrumentation (A&I) - Cultivate and strengthen relationships with field distribution partners. - Maximize partnership programs and leverage account intelligence to increase market share. Key Performance Metrics: - Achieve/exceed disposable quota (strategic & core). - Achieve/exceed hardware quota. - Expand contract categories. - Improve opportunity management and forecasting accuracy. Must Have: Minimum Requirements - High School Diploma (or equivalent) AND at least 6+ years of field sales experience OR - Associate’s Degree AND at least 4+ years of field sales experience OR - Bachelor’s Degree AND at least 2+ years of field sales experience Nice to Have - Previous experience with medical device/OR sales - Proven track record in sales within the medical device or healthcare industry, preferably in the surgical or related fields. - Strong understanding of clinical environments and the ability to communicate complex product information to diverse stakeholders. - Experience in building and managing key customer relationships with decision-makers in both clinical and administrative roles. - Ability to analyze business trends and use insights to develop actionable strategies. - Excellent organizational and time-management skills. - Strong communication and interpersonal skills. - Ability to work independently and collaboratively within a team environment. - Proficiency with CRM software (e.g., SF.com) and Microsoft Office Suite. Physical Job Requirements The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to be independently mobile. - The employee is also required to interact with a computer and communicate with peers and co-workers via a variety of media including telephone, email, instant message and in-person Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America) #surgicalsales For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$75,000 - $75,000 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
🚀 Join the Future of Manufacturing with Sandvik Coromant! Position: Sales Engineer / Account Manager for North Metro of Minneapolis/St Paul, MN region Location: The candidate must live in or around Minneapolis/St Paul or in Central Minnesota. The qualified candidate will be responsible for customer sales in that area. Job ID: R0091027 Are you passionate about cutting-edge manufacturing and building strong customer relationships? Do you thrive in a technical sales environment where innovation meets precision? If so, Sandvik Coromant wants to hear from you! We’re looking for a customer-focused, results-driven Sales Engineer to join our team in North Metro REGION. This is your chance to work with a global leader in tooling solutions and help shape the future of the machining industry. 🌟 What You’ll Do As a Sales Engineer, you’ll be the go-to expert for our customers—understanding their needs, delivering tailored solutions, and driving business growth. You’ll: - Build and maintain strong customer relationships - Deliver the full Coromant product and service offering - Identify new business opportunities and grow market share - Collaborate with internal teams to deliver total customer solutions - Use your technical expertise to consult on CNC machining and tooling applications - Maintain and optimize the sales pipeline using CRM tools to ensure accurate tracking, forecasting, and follow-up on customer engagements 🧠 What You Bring We’re looking for someone who combines technical know-how with strong interpersonal skills: - Degree in Manufacturing Engineering or related field (or equivalent experience) - Hands-on experience with CNC machining, CAD/CAM, and cutting tools - Proven success in technical sales or customer-facing roles - Strong negotiation and communication skills - A valid driver’s license and willingness to travel (approx. 10% overnight) 💼 Why You’ll Love Working Here At Sandvik Coromant, we don’t just offer jobs—we offer careers with purpose. Here’s what you can expect: - Competitive compensation and comprehensive benefits (health, dental, disability, 401(k), and more) - Continuous learning and development opportunities - A collaborative, inclusive, and innovation-driven culture - The chance to work with industry-leading technology and global experts - Real opportunities for career growth and advancement 🌍 About Us Sandvik Coromant is the world’s leading supplier of tools, tooling solutions, and know-how to the manufacturing industry. With 8,000 employees in 130 countries, we’re shaping the future of manufacturing through innovation, sustainability, and excellence. We serve top-tier clients in aerospace, automotive, medical, energy, and general engineering—helping them boost productivity and profitability with our cutting-edge solutions. 📩 Ready to Apply? Take the next step in your career and join a company that’s engineering the future. Apply now at www.sandvik.com/careers and search for Job # R0091027 Sales Engineer / Account Manager for North Metro region 🤝 Sandvik Coromant is an Equal Opportunity Employer We value diversity and are committed to creating an inclusive environment for all employees. If you need accommodation during the application process, please contact hrsupport.us@sandvik.com.
Job Description Account Manager, Companion Animal Business Unit (12-14 month contract) Location: London, Ontario and surrounding areas Our Account Managers interact primarily face to face with our veterinary clinic customers. They strive to understand their needs and consult to offer the right solutions. They collaborate within a Field Sales Team and play a critical role in supporting our customer centric business model. Responsibilities: - Reporting to the Regional Sales Manager, Central Canada – Companion Animal Business Unit, the Account Manager (AM) is responsible for achieving the annual sales and business objectives within his/her territory by coordinating the development, implementation and monitoring of the Territory Tactical Plans, ensuring alignment with Regional and National Business unit objectives. - Understanding the customer needs and communicating accurate and complete product information through on-going calls on targeted companion animal veterinarians with the goal of increasing sales and market penetration in the territory. - Conducting continuing education & product presentations to clinic teams - Attending product and sales training, and participating in conferences and conventions. - Optimizing business potential in the territory through effective analysis, planning and implementation. The AM manages territory data through CRM and / or other relevant territory management tools. There are other administrative duties which include expense reports and mandatory trainings. - Completes his/her tasks in a manner fully consistent with our company's commitment to our Values and Standards, policies, procedures, industry standards and all laws and regulations. Qualifications - Completed Bachelor degree – Preferred - Previous Sales experience is an asset - Experience in small animal veterinary practice is an asset - Understanding of the Animal Health Industry is an asset - Proficiency in Microsoft Office technology and related software - Exhibits strong Communication skills (both oral and written) - Motivated to lead their own specific tasks and responsibilities within a team, prioritizing time and effort towards important deliverables and producing high-quality work. - Proven strategic thinking, decision making and strategic planning skills - Successfully networking and forming partnerships with multiple team members within their customer base, as well as within our organization. - A valid driver’s license is required - Language requirement: English. We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace. Required Skills: Account Management, Adaptability, Animal Health Care, Client-Centric, Data Analysis, Lead Generation, Market Analytics, Product Knowledge, Sales Forecasting, Sales Reporting, Sales Strategy Development, Strategic Planning, Strategic Thinking, Technical Knowledge, Technical Product Sales, Veterinary Consulting, Veterinary Sciences, Veterinary Services Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Secondary Language(s) Job Description: Gestionnaire de comptes, Unité d’affaires Animaux de compagnie (contrat de 12 à 14 mois) Lieu : London, Ontario et régions avoisinantes Nos gestionnaires de comptes interagissent principalement en personne avec nos clients des cliniques vétérinaires. Ils s’efforcent de bien comprendre leurs besoins et agissent à titre de conseillers afin de proposer des solutions adaptées. Ils collaborent au sein d’une équipe des ventes sur le terrain et jouent un rôle clé dans le soutien de notre modèle d’affaires axé sur le client. Responsabilités: Relevant du/de la directeur(trice) régional(e) des ventes, Canada central – Unité d’affaires Animaux de compagnie, le/la gestionnaire de comptes (GC) est responsable de l’atteinte des objectifs annuels de ventes et d’affaires sur son territoire. Il/elle assure la coordination de l’élaboration, de la mise en œuvre et du suivi des plans tactiques territoriaux, en veillant à leur alignement avec les objectifs régionaux et nationaux de l’unité d’affaires. - Comprendre les besoins des clients et communiquer une information exacte et complète sur les produits lors de visites régulières auprès des vétérinaires en animaux de compagnie ciblés, dans le but d’augmenter les ventes et la pénétration du marché sur le territoire. - Offrir des formations continues et des présentations de produits aux équipes des cliniques. - Participer aux formations sur les produits et les ventes, ainsi qu’aux conférences et congrès. - Optimiser le potentiel d’affaires du territoire grâce à une analyse, une planification et une mise en œuvre efficaces. Le/la GC gère les données territoriales à l’aide du CRM et/ou d’autres outils pertinents de gestion de territoire. - Assumer diverses tâches administratives, notamment la gestion des rapports de dépenses et la participation aux formations obligatoires. - Exécuter l’ensemble des tâches conformément à l’engagement de l’entreprise envers ses valeurs et normes, ainsi qu’aux politiques, procédures, normes de l’industrie et à l’ensemble des lois et règlements applicables. Qualifications: - Baccalauréat complété – souhaité - Expérience préalable en ventes, un atout - Expérience en pratique vétérinaire pour les animaux de compagnie, un atout - Connaissance de l’industrie de la santé animale, un atout - Maîtrise des outils Microsoft Office et des logiciels connexes - Excellentes compétences en communication (orale et écrite) - Capacité à gérer de manière autonome ses responsabilités au sein d’une équipe, à prioriser efficacement son temps et à livrer un travail de grande qualité - Compétences démontrées en réflexion stratégique, en prise de décision et en planification stratégique - Aptitude à développer des relations et des partenariats solides avec les clients et les collègues à l’interne - Permis de conduire valide requis - Exigence linguistique : anglais Nous sommes fiers d'être une entreprise qui embrasse la valeur de rassembler des personnes diversifiées, talentueuses et engagées. La façon la plus rapide d’innover est de rassembler des gens de diverses opinions dans un environnement inclusif. Nous encourageons nos collègues à remettre en question avec respect les problèmes de réflexion et d’approche de l’un et de l’autre. Nous sommes un employeur souscrivant au principe de l’égalité d’accès à l’emploi et nous sommes déterminés à favoriser un milieu de travail inclusif et diversifié. Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Temporary (Fixed Term) Relocation: No relocation VISA Sponsorship: No Travel Requirements: 75% Flexible Work Arrangements: Remote Shift: Not Indicated Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 04/30/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Strategic Account Manager, Dealer Solutions
Solera, Inc.The global leader in vehicle lifecycle management.
Strategic Account Manager, Dealer Solutions/Virtual US Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com. The Role The Strategic Account Manager, Solera Dealer Solutions is the senior relationship and growth owner for a defined portfolio of high-value, strategic automotive dealer rooftops and dealer groups. This role is accountable for retention, renewal execution, and expansion of existing business, with a strong emphasis on upsell growth, multi-solution adoption, and long-term partner alignment. This position has no responsibility for new logo acquisition. The Strategic Account Manager serves as a trusted advisor to dealer executive leadership, aligning Solera’s DMS, CRM, Service, and Marketing solutions to dealership-level business objectives. Working closely with Solution Performance Managers (SPMs), Product SMEs, and Professional Services, the role ensures customers realize measurable ROI, increased operational efficiency, and expanded value from their Solera investment over time. What You'll Do Strategic Relationship & Account Ownership - Own executive-level relationships across assigned strategic accounts, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Leaders, and OEM field representatives. - Position Solera as a long-term strategic partner by aligning solutions to dealership growth, profitability, and operational priorities. - Lead structured, value-based executive business reviews focused on performance outcomes, roadmap alignment, and future growth opportunities. Retention, Renewal & Revenue Expansion - Own renewal strategy, negotiation, and execution for assigned strategic accounts, ensuring high retention and contract continuity. - Proactively identify renewal risk, develop mitigation strategies, and mobilize cross-functional resources to protect revenue. - Drive upsell and expansion revenue by identifying whitespace opportunities, multi-solution adoption paths, and incremental module growth. - Articulate clear ROI and value stories that justify continued investment and expanded solution adoption. Strategic Account Planning - Develop and maintain annual and quarterly strategic account plans that include: - Dealer-level business goals across fixed ops, variable ops, and marketing - Current solution footprint and adoption maturity - Expansion targets and revenue growth opportunities - Risk indicators, renewal timelines, and mitigation strategies - Use account plans as a living document to guide engagement strategy and prioritize revenue-generating initiatives. Portfolio Expansion Focus - Drive growth across Solera’s solution portfolio, including: - DMS: Service, parts, accounting, and inventory workflows - CRM: Lead management, showroom effectiveness, and BDC optimization - Service: Service Suite check-in, scheduling, inspections, and technician productivity - Marketing: Campaign execution, retention, reputation management, and equity mining through Sales Journey - Partner with Product SMEs to position additional capabilities based on dealership performance gaps and growth objectives. Product Adoption & Performance Enablement - Collaborate with Solution Performance Managers and Product SMEs to ensure deep adoption across strategic accounts. - Align performance engagements to dealership outcomes such as: - Increased service lane throughput - Improved lead response time and conversion rates - Reduced no-shows through scheduling optimization - Higher marketing ROI and customer retention - Translate usage and performance insights into actionable upsell and optimization recommendations. Customer Health & Risk Management - Monitor product utilization, customer satisfaction metrics (NPS/CSAT), support trends, and operational KPIs. - Identify early indicators of churn or dissatisfaction and lead corrective action plans. - Manage complex escalations by coordinating cross-functional resolution efforts. Cross-Functional Leadership - Act as the quarterback across Customer Success, Professional Services, Product, Support, and Marketing teams. - Provide strategic field insight on competitive threats, dealer needs, adoption barriers, and product enhancement opportunities. - Partner with Marketing on targeted communications, executive events, and strategic account initiatives. Travel - 60–75% depending on territory size, dealer visits requirements. What You’ll Bring Required - 3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations. - Demonstrated success managing strategic or enterprise-level accounts with retention and expansion responsibility. - Strong understanding of dealership operations across fixed ops, variable ops, CRM, and marketing. - Proven ability to drive upsell revenue and multi-solution adoption within an existing customer base. - Strong executive communication, negotiation, and presentation skills. - Data-driven approach to identifying growth opportunities and customer risk. - Preferred - Experience with automotive DMS, CRM, service scheduling/inspection tools, and marketing platforms. - Prior dealership leadership experience (BDC, service lane, sales management, or digital marketing). - Familiarity with OEM standards, compliance requirements, and certification programs. - Experience using structured account planning frameworks and customer health models. Success Metrics - Strategic account renewal and retention rate - Net Dollar Retention (NDR) and upsell / expansion revenue growth - Multi-solution adoption and utilization across portfolio - Customer satisfaction improvements and reduced escalations - Quality, accuracy, and execution of strategic account plans - Effectiveness of cross-functional collaboration Core Competencies - Strategic Customer Leadership – Trusted advisor at the executive level - Revenue Growth Mindset – Retention and expansion focused - Business Acumen – Deep understanding of dealer performance drivers - Account Strategy & Planning – Disciplined, outcome-oriented - Influence & Communication – Confident, credible, and consultative - Cross-Functional Collaboration – Leads without authority It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. EQUAL OPPORTUNITY EMPLOYER SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.




