Title: Hallmark Field Territory Supervisor (part-time) Clovis, NM 88101 Location: Clovis United States Job Category: Sales and Sales Operations Requisition Number: HALLM007725 Part-Time - Hybrid Job Description: The Territory Supervisor (TS) is a part-time position responsible for supervising a group of Retail Merchandisers within a specific geography. Retail Merchandisers maintain card departments and outposts for both every day and seasonal products. In addition, they participate in installation activities which include building Hallmark fixtures, moving card departments, installing new stores, store relocations, and card department remodels. SALARY AND SCHEDULE DETAILS - Your starting hourly pay rate will be $19.00-$20.00 depending on your skills and experience. - We provide paid training, delivered through live, hands-on instruction as well as virtual classroom training. - Hallmark part time employees are offered voluntary benefits that include medical, dental, vision etc. - Eligible Employees receive annual pay increases. - This is a Part-Time position with a variable schedule during the work week. - Average weekly hours for this position are between 10-15 hours per week. - Full availability the week before and after major holidays, which may include weekends. - Availability to lead and or support season changeovers, extended services, installations, and inventories. YOUR ROLE AND RESPONSIBILITIES WILL INCLUDE You'll perform supervisory overview and assistance with service work in the Hallmark department of various retail stores such as grocery stores, drug stores, department stores, and mass retailers. The Territory Supervisor position consists of two major components: - Supervise and Manage Service: - Supervise a team of 5-10 Retail Merchandisers, ensuring well maintained departments and timely execution of everyday and seasonal programs. - Document and manage performance with manager feedback and input. - Handle retailer concerns, retail execution issues and retail merchandiser performance issues by working with store management, retail merchandisers and/or your manager. - Lead Department Remodels and Resets: - Prepare, direct and follow-up on minor installation which involve resetting product, building fixtures and merchandising product. - Lead or participate in major installations when business exceptions require additional support. - Major installations could involve moving the card department, building fixtures and merchandising product. In this role you must be able to motivate both in-person and remote teams, follow through on commitments, and lead by example in applying Hallmark’s best practices. You should excel at managing and leading others through change, delegate tasks when needed, and demonstrate strong problem-solving skills. Being organized, managing time efficiently, and handling administrative duties are also key responsibilities, as well as building and maintaining strong customer relationships. PHYSICAL REQUIREMENTS This is a physically demanding job that requires a high level of energy and a sense of urgency. You will be working on the selling floor as well as in back stockrooms. You must be able to consistently push, pull, lift, and carry cartons, merchandise and display fixtures up to 30 pounds throughout the workday and up to 50 pounds on occasion. You will also be required to kneel, squat, walk, and stand throughout your workday, and you may be required to climb stairs and step ladders. BASIC QUALIFICATIONS - At least 18 years of age. - Able to read, understand and communicate in English. - Able to operate a digital hand-held device to open and read documents and interpret information. - You have access to a Wi-Fi network and the internet. - You have access to consistent transportation to travel to and between assigned stores as scheduled. - Flexibility to work a changing work schedule that may include an occasional evening or weekend. - Required to work the week before and the week after major holidays. - Part-time employees with a work schedule less than 30 hours have access to a variety of voluntary benefits through Voluntary Benefits, including dental, vision, critical illness, accident insurance, hospital indemnity and minimum essential coverage (preventive care). Prior to applying, watch our Territory Supervisors in action. Now’s your chance to embrace a future with Hallmark—just follow the instructions below to apply. You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.  In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, and successfully pass pre-employment (post offer) background check. Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please. HALLMARK – Because Connecting With Each Other Has Never Been More Important For over 100 years, Hallmark has helped people connect and strengthen the relationships that matter most. Today, we’re building the next century of connection- blending the warmth of in-store experiences with the ease of digital innovation. We’re looking for empathetic learners, strategic thinkers, and enthusiastic visionaries from all backgrounds to help shape what’s next. If you’re ready to bring fresh ideas and energy, we’d love to have you on the team! At Hallmark, you’ll feel welcomed from day one- whether you’re remote, hybrid, or in-office. We’ll tap into your strengths, offer leadership opportunities, and support your growth every step of the way. Our culture is rooted in care and inclusion. We celebrate diverse perspectives and actively seek out new voices- like yours- to help us grow and evolve. Let’s imagine the future of Hallmark together! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Responsible for meeting daily service repair needs and driving customer satisfaction • Installs, repairs and maintains equipment in the field; provides customer training as required • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis • Order, install, and return parts and manages repair parts cycle time • Reviews all logs for open issues and prepares formal reports to customers as necessary • Participates in Service Sales opportunities and assists with promoting and implementing revenue programs • Ensures that tools and test equipment are properly maintained and calibrated • Assesses product/equipment performance based on field support data; recommends modifications or improvements • Seeks to provide technical support to customers and other service professionals as required • Complies with all applicable U.S. export control and security regulations.

• Receive, analyze, and log technical requests for our DXR solutions • Perform remote diagnostics to efficiently resolve incidents • Create and manage Work Orders with transparent communication to the customer • Handle complaints and safety-related escalations • Contribute to knowledge development by writing knowledge base articles

• Perform installation, configuration, diagnostics, maintenance, and repair on mechanical, electrical, and electromechanical systems including HVAC-related components • Troubleshoot, diagnose, and resolve system malfunctions using established methods and technical knowledge • Learn to diagnose, repair, and perform routine maintenance on Passenger boarding bridge systems, Electrical and control systems, JetAire and Jetpower systems, and Mechanical systems • Conduct a Hazard Safety Assessment prior to each job to ensure a safe working environment • Travel regularly to domestic and occasional international customer sites to perform field service functions • Maintain and manage service tools and repair inventory in field service vehicle • Communicate directly with customers to assess product usage, gather technical feedback, and provide basic operational guidance • Document service activities, repair actions, and customer interactions clearly and accurately