Bruker Corporation

Role Description Bruker Spatial Biology is seeking a motivated Computational Biologist to join our Technical Support team within Customer Experience. In this role, you will support data analysis for Bruker’s spatial biology platforms. You will assist in resolving customer inquiries, providing resources and tools, and delivering training for internal teams and external users. Working closely with Commercial and R&D teams, you will contribute to successful customer outcomes by helping address data analysis challenges with accuracy and scientific insight. - Support data analysis workflows and tools for Bruker’s spatial biology platforms. - Respond to technical inquiries and assist with data quality issues across transcriptomics and proteomics workflows. - Help implement and maintain analytical workflows for customer spatial ‘omics datasets. - Provide training and troubleshooting support for internal and external users. - Assist in interpreting results and linking findings to biological questions and study goals. - Communicate results clearly to both technical and non-technical audiences. - Collaborate with research scientists, software developers, and customer-facing teams to resolve challenges. - Stay informed about emerging tools and methods in spatial omics data analysis. Qualifications - S. or PhD in Computational Biology, Bioinformatics, Biostatistics, or related field; or B.S. with 2+ years of relevant experience. PhD preferred. - Experience analyzing high-dimensional ‘omics datasets (e.g., transcriptomics, proteomics) using bioinformatics and statistical methods. - Proficiency in R; familiarity with Python or other scripting languages is a plus. - Basic domain knowledge in a relevant biological area (e.g., oncology, immunology). - Ability to communicate scientific findings to diverse audiences. - Strong organizational and problem-solving skills. - Customer-focused mindset with good interpersonal and collaboration abilities. Requirements - Base salary range for this full-time position is between $101,000 to $156,000. - Salary depends on several job-related factors, including education, training, experience, geographic location, skills, competencies, job-related knowledge, and travel requirements. - Full-time employees may also be eligible for a performance-related incentive. Benefits - 401(k) with company match. - Employee stock purchase plan. - Medical and dental plans. - Life insurance. - Short-term and long-term disability insurance. - Employee assistance program. - Paid time off including vacation, sick time, and holidays. - And more. Company Description Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Certain positions at Bruker require compliance with export control laws, and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

Role Description As an Office 365 Specialist, you will be responsible for the technical support and development of the current Microsoft Office 365 environment for Bruker. You will use analysis and troubleshooting skills to address ongoing issues as well as proposing solutions to drive continuous improvement and growth. You are an advocate and champion of Office 365 for Bruker. As a Specialist, you will be interested in automation and development which enables efficiencies, standardization, and security and will look for ways to improve the end user experience. You will take ownership over issues, without direct supervision, driving toward resolution. You will provide 2nd level support, aiding with adoption, and training, and monitoring the health of the environment. Additionally, you will be involved in planning for and supporting Microsoft feature rollouts. Responsibilities - Maintain and respond to support requests for issues related to the 365 apps, Exchange Online, Teams, One Drive as well as utilizing PowerShell to automate tasks. - Meet with business units and stakeholders to determine Office 365 needs. - Configure, deploy, and manage Office 365 solutions that focus on efficient and effective collaboration, including One Drive and Teams. - Support and troubleshoot voice/video communications within Teams. - Anticipate implementation obstacles and develop plans to address them. - Provide input into the technology plan for the organization and ensure that plans are integrated effectively with other aspects of the technical infrastructure. - Provide advanced level support and troubleshooting to resolve platform and solution-level issues. - Provide support and documentation to our internal support teams as well as end users. - Provide recommendations for investment in new products and technology solutions, supported by appropriate ROI, total cost of ownership, and/or cost benefit analysis. - Carry out IT projects, interacting with staff and consultants as needed to ensure successful project outcomes. - Create and maintain documentation on the organization's systems and procedures. - Stay up to date on technologies related to your responsibilities. - Apply consistently a positive, problem-solving attitude and demonstrate a curious mindset. - Provide mentorship and guidance to junior team members. - Perform other duties as required. Qualifications - Bachelor Degree in Information Systems, Information Technology, or related field. - Minimum 3+ years of experience of 365 (Exchange, OneDrive, Teams, SharePoint). - Understanding of PowerShell for executing scripts and commands related to the platforms within the job description, when applicable. - Ability to develop and present end-user training programs, and to communicate technical information to non-technical staff. - Ability to develop and document repeatable standardized procedures, and strictly adhere to existing procedures. - Strong teamwork and interpersonal skills, as well as a methodical and disciplined approach to IT issue resolution and systems management. - Ability to identify potential areas of improvement and make recommendations. - Understanding of 3rd party applications and their interactions with O365. - Some developer skills to understand customer's applications. - Ability to work in a global, virtual environment. - Maintain a valid passport with flexibility for travel. - May be required to pass security clearance investigation. Company Description Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 11,000 employees (more than 2000 employees in R&D) are working on this permanent challenge, at over 90 locations on all continents.

Role Description The Field Service, System, and Applications position within the service organization is an ambassador of Bruker Nano Surfaces and Metrology Division. This technical role is responsible for customer direct post-sale instrumentation and application support including: - Installation, basic user and application training, instrument diagnostics/fix, and post-sale developed applications support. - Customer focused with strong industry background and technical experience capable of independent judgement. Essential Functions: - Install and qualify Bruker Nano Surfaces and Metrology instruments, upgrades, and/or accessories including: - Unpack and setup metrology equipment and instrumentation and interconnection of sub-components and assemblies. - Independently troubleshoot and overcome a wide range of start-up issues using creative solutions. - Qualification of the instrument and accessories using standard customer samples. - Work directly with customers to diagnose Bruker instrument issues including: - Diagnose, research, experiment, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electro mechanical hardware/software instrument issues. - Form and drive team of senior internal and external personnel for complex issues using engineering problem solving methods (8D, 5 Why’s, Ishikawa diagrams, etc.). - Create and maintain record of activity in support database. - Preventative maintenance on Bruker Nano Surfaces and Metrology instruments including: - Basic maintenance and calibration of instrument and accessories. - Re-certification of instrument using both Bruker and customer samples. - Empower customers to optimize performance of their Bruker Nano Surfaces and Metrology instruments through support and instruction including: - Teaching Theory of operation and training new users on instrument operation. - Demonstration of instrument ability on Bruker or customer samples. - Provide post-sale user and application training and support samples. - Work with customer on in-depth application needs and locate potential new applications. - Establish and enhance customer relations and drive additional Bruker business including service products. Environmental Requirements: - Travel both domestically and internationally for both training and customer support as needed. - Able to work in Government sites, Semiconductor cleanroom, production floor, & laboratory environments. - Must have & maintain valid driver’s license. Knowledge, Skills, and Abilities: - Customer focused, passionate about science and technology. - Basic understanding of semiconductor processing and the integral role of metrology equipment. - Proven understanding of engineering problem solving methods, statistical process control, and Gauge repeatability and reproducibility calculations. - Proven experience of analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling. - Proven experience to independently provide clear, logical, and effective communication. - Proven experience to develop, communicate, implement, and execute assigned projects including achieving required deliverables on time. Qualifications - Minimum of doctorate degree, PhD, in scientific or engineering field from accredited university or college, or master’s degree in scientific or engineering field from accredited university or college with 3 years relevant experience, or bachelor’s degree in scientific or engineering field from accredited university or college with 5 years relevant experience. - US Citizenship or Permanent Residence. Requirements - Base salary range for this full-time position is between $64,800 and $115,500. - Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits. Benefits - 401(k) with company match. - Employee stock purchase plan. - Medical and dental plans. - Life insurance. - Short-term and long-term disability insurance. - Employee assistance program. - Paid time off including vacation, sick time, and holidays. Company Description Bruker is one of the world’s leading analytical instrumentation companies enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life.

Role Description Bruker Spatial Biology, a division of Bruker Corporation, provides industry-leading spatial biology, genomics, proteomics, and cellular analysis solutions consisting of instruments, assays, software, and services to empower life sciences researchers around the world. - Establish relationships with current and new accounts that achieve assigned sales quotas including monthly and quarterly targets. - Drive the entire capital equipment sales cycle from initial customer engagement to closed sales including pilot projects. - Prospect for potential customers using various direct methods such as calling and face-to-face meetings, and indirect methods such as networking and partnering with Field Application Scientists and other sales roles. - Qualify prospects against company criteria for ideal customers and sales stage gating. - Consult with prospects about business challenges and requirements, as well as the range of options and value proposition of each. - Maintain a high level of relevant domain knowledge related to the Spatial Biology platforms to have meaningful conversations with prospects. - Identify and present to key decision makers including senior executives and managers. - Work with technical support and marketing product specialists where required to address customer requirements. - Develop and maintain territory plans with marketing and the applications team, which outline how sales targets will be met on an ongoing basis. - Develop and maintain account plans that identify opportunities for the company to deliver value, strategic motivators, main stakeholders, buying processes, and forecasted sales. - Highly effective CRM management including detailed notes on prospect and customer interactions and funnel management to enable forecasts on best case and most likely sales revenue for current and next quarter. - Partner with Marketing to plan and execute lead generation campaigns. Qualifications - MS or BS in Molecular Biology, Biochemistry or related field. - A strong understanding and familiarity with Spatial genomics and proteomics technologies is strongly preferred. - A minimum of 5 or more years of field experience with a proven track record of success selling capital equipment and consumables. - Excellent communication skills, as well as a pre-existing knowledge of the life sciences market and accounts in the territory preferred. - Ability to create and deliver highly effective presentations. - Strong working knowledge of the sales process (quoting, purchasing, revenue recognition) as well as a good understanding of the Miller Heiman selling process and terminology required. - Highly self-motivated with a desire to participate in the growth and success of the commercial team. - Effective organizational and administration skills including CRM and process documentation experience with a focus on accuracy and efficiency. - Exceptional communication skills, both verbal and written. - Excellent time management and project management skills. - An ability to travel 50%-75% of the time (territory dependent). Requirements - Base salary range for this full-time position is between $80,000 and $120,000. - Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including: - 401(k) with company match - Employee stock purchase plan - Medical and dental plans - Life insurance - Short-term and long-term disability insurance - Employee assistance program - Paid time off including vacation, sick time, and holidays Company Description Bruker is one of the world’s leading analytical instrumentation companies enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

Role Description The Senior Remote Support Engineer is a key technical role within the support organization of Bruker Analytical X-Ray Solutions (AXS) Division. As a Senior Remote Support Engineer, you are mainly responsible for providing 2nd level technical support to our remote and field engineers. The position owner is the highest technical escalation for the respective products in the service organization and must be in regular communication with R&D and the Business Unit. The candidate will recommend solutions and maintain a good record of all work and communication in a CRM system, including documenting solutions for a knowledge base and creating diagnostic trees. The ideal candidate for this role is a highly technical and problem-solving-oriented person, a motivated self-starter who embraces challenges and enjoys learning independently and is one who possesses excellent communication skills. The position involves some business trips to support our customers or for training purposes. - Must have excellent customer relations skills and the ability to make timely and effective decisions. - The position reports to the Global Helpdesk Manager, with strong dotted line to Global Head of Advanced Technical Support and Performance. Responsibilities - Maintain communication with the first level support, partners and customer. All responses should be professional, complete, well formatted, and consistent with prior communications. - Provide technical solutions (via phone, e-mail, remote log in, video conferences, chat etc…) to first level global support team (field service and remote engineers) by finding genuine solutions for complex service problems. - Work together with the cross-functional team to define a plan of action to solve 2nd level service cases. - Take ownership of the service cases even when the expert is not available. - Communicate efficiently and effectively internally and with customers and partners by asking targeted questions to quickly understand root cause issues. - Oversee and handle escalated cases. Promptly and appropriately escalate unresolved issues to the relevant team and to the second-level support manager. - Support the second-level manager in organizing global support for technical escalations and managing projects to improve service excellence. - Product line ownership including but not limited to definition of service parts, participation in the product life cycle and collaboration with the development team in product improvement and new product introductions. - Create, develop, and continuously improve the customer support & applications knowledge database. - Provide service trainings to first level field and remote engineers, maintain, and develop training material. - Back-up for field service and remote engineers and provide onsite customer support if required. - Provide first line system level, technical support including but not limited to diagnostics, solution plans, training, and customer facing communication. - Good sense of end-user satisfaction. - Perform other tasks as assigned by the manager. - This position requires remote support to APAC, Americas and EMEA. - The job demands to work in shifts. - Activities will cover all products manufactured or represented by the Company. - Accurate record keeping and timely submission of documentation is pre-requisite. Qualifications - Degree in Physics, Chemistry, Material Science, Geoscience, Electrical Engineering or a similar discipline, or able to demonstrate a similar level of knowledge and skill gained by practical experience. - A solid technical or scientific background gained in industry or academia. - Multiple year relevant work experience in providing technical Support, or a related field, preferably in a high-tech scientific or laboratory environment. - Experience with SEM/TEM or XRF is preferred. - Very good technical understanding of complex technical systems. - Ability to efficiently troubleshoot and find solutions for complex state-of-the-art instruments. - Experience in handling standard tools such as oscilloscope, multimeter, etc. - Solid computer skills, including familiarity with data system hardware and industry-standard operating systems. - Excel at continual learning in a rapidly advancing technological area. - Customer service oriented good communication skills used to support various technical issues and desktop operation queries. - Ability to communicate effectively in a professional manner with both internal and external customers. - Demonstrates commercial awareness. - Tenacity and self-motivation inspired by success, enthusiasm, drive and initiative directed towards achieving positive outcomes. - The personality of a natural team player, willing and able to build confidence and to establish strong co-operative relationships with personnel throughout the company, customer base and with key individuals within the industry. - Should have worked on various remote support tools, e.g. Teams, TeamViewer etc. - SAP and Salesforce knowledge is an advantage. - Professional, self-confident appearance with an outgoing personality to build relationships through inspiring trust and confidence. - Language skills in addition to English are welcome. - Must be willing and able to travel nationally and internationally. Company Description Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.