• Attend breakdowns and scheduled maintenance visits at customer sites. • Deliver excellent service and technical support to internal and external customers. • Monitor and maintain van stock to maximise first-time fix rates. • Reduce machine downtime through remote diagnosis and fixes where possible. • Plan your workload efficiently and communicate effectively with the Planning Team. • Maintain accurate service records and update Salesforce for jobs, parts, and status tracking. • Follow all safety protocols and maintain PPE in line with company standards. • Participate in ongoing training to stay up to date with new technologies and procedures.

Engineer Location: You will have the flexibility to work fully remote from anywhere across Tampa, FL Insight at a Glance - 14,000+ engaged teammates globally - #20 on Fortune’s World's Best Workplaces™ list - $9.2 billion in revenue - Received 35+ industry and partner awards in the past year - $1.4M+ total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. About the role We are seeking a Network Engineer to join our team working on HCA-related projects. This role will be responsible for supporting network operations, configuring devices, and assisting with server connectivity. The ideal candidate will have hands-on experience with Cisco networking equipment, basic Windows Server knowledge, and the ability to troubleshoot end-user device connectivity issues. - Configure and manage Cisco switch ports, VLAN assignments, and basic Layer 1–3 functions. - Perform network commands to support camera installations, including configuring switch ports to align with VLAN requirements. - Trace MAC addresses to identify and resolve connectivity issues. - Troubleshoot end-user device and network connectivity problems. - Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. What we’re looking for - Strong understanding of networking fundamentals (Layer 1–3). - Hands-on experience with Cisco IOS and related command-line operations. - Experience configuring switch ports and VLANs. - Ability to perform MAC address tracing and network troubleshooting. What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: - Business Insider named us an “enterprise startup to bet your career on” - Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world - Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America - Quartz ranked us the #1 best company for remote workers Responsibilities Workato is winning enterprise customers who have chosen us over entrenched incumbents. The Product Support Engineer is on the front line of that relationship - the person who owns the ticket, drives it to resolution, and makes the customer feel like Workato has their back. We are looking for engineers who think like owners, communicate like professionals, and solve problems without being told to. You will also be responsible to: Customer Outcomes - Own enterprise support tickets end-to-end: triage, troubleshoot, resolve. No black holes, no piecemeal updates. - Diagnose integration issues using available log tooling before reaching out to customers or escalating internally. - Handle escalations from analysts and, when needed, lead customer calls to drive resolution. - Assist with support chat volume as business dictates. - Keep customers proactively informed at all times. They always know what is happening, who owns it, and when to expect next contact. AI-Assisted Support - Use AI-assisted tooling as part of your daily workflow for diagnosis, knowledge retrieval, and customer communication. - Contribute to the team knowledge base. Document what you learn so the next engineer resolves it faster. - Surface recurring issues and patterns to leadership as product intelligence input. Team & Growth - Mentor junior analysts and share subject matter expertise across the team. - Conduct training for team members in your area of expertise, including new hire and refresher sessions. - Complete projects and collaborate across teams, working closely with others to understand requirements and deliver solutions. - Identify improvement opportunities and work with leadership on practical implementation. Requirements Qualifications / Experience / Technical Skills Experience - Degree in Computer Engineering, Computer Science, or Information Technology. - 3+ years in enterprise technical support at a SaaS or iPaaS company. - Hands-on experience with integration or automation platforms: Workato, MuleSoft, Boomi, or equivalent. - Familiarity with business applications: Salesforce, ServiceNow, NetSuite, Jira, Google Suite, HubSpot, or similar. Technical Depth - Able to read integration logs and trace errors across multi-system workflows. - Working knowledge of REST APIs, webhooks, OAuth, and event-driven architectures. - Familiarity with AI-assisted support tooling and comfort adopting new tools quickly. Soft Skills / Personal Characteristics Leadership Qualities - Ownership mentality. You treat every open ticket as your personal responsibility until resolved. - Clear communicator with excellent verbal and written English skills. Customers always know what is happening, who owns it, and when to expect next contact. - Strong organizational and time management skills. You work independently with minimal supervision and escalate when it matters. - Analytical and curious. You dig before you escalate. - Team player with a passion for coaching and helping others excel. - Flexibility to work morning, mid, and overnight shifts on a rotating schedule. - Demonstrates empathy and builds trust with customers, especially when issues are complex or unresolved. (REQ ID: 2700)

Role Description The Quality Launch Engineer role is responsible for ensuring that our launch sites meet defined quality standards. This role oversees quality planning, training, risk assessment, validation activities, and cross-functional coordination to enable successful launches across North Americas. This is a remote role and would require travel extensively within North Americas region. Applicants must be legally authorized to work in the United States. We do not provide visa sponsorship for this role. How you will contribute - Gather data from the customer and internal sources as input for problem solving and communicate/report to appropriate personnel. - Interact with staff within the locations and within the Company and all customer and prospective customer representatives. - Handle all Quality Engineering related launch activities and serves as the voice of the Corporate Quality team. - Execute launch activities, new hire training, shop floor production support and product containment. - Prepare all APQP & PFEP documentation for part files on new and existing products/processes. - Collaborate with site Quality and Engineering departments on new part programs to verify customer requirements are met. - Create PFMEA, process control plans and operator/associate training. - Provide on-site support for execution and readiness activities related to steady state and major launches. - Drive Regional and Local quality initiatives. - Drive implementation of best practices and standardized quality metrics across all company operations. - Create training documentation and training exercises. - Maintain Training scorecards. - Analyze existing operations and propose continuous improvements. - Train team members on standard work instructions. - Aid in the development of training programs. - Support the development and execution of training and development strategies while leveraging emerging technologies in the work cell training space. - Other duties as assigned. Qualifications - Bachelor’s Degree in Engineering, Supply Chain or Business focus. - At least 3 years of experience working in an automotive, medical devices or logistics environment working in a quality capacity is mandatory. - Knowledge of relevant international standards (ISO 9001, 14001, 45001 etc.). - Knowledge of structured quality launch processes, preferably in the logistics/supply chain industry or equivalent based APQP process and tools (flow charts, FMEA, Control Plans, etc.). - Demonstrated knowledge of quality standards, inspections and written quality requirements. - Experience working with production floor training software is a plus. - Travel required at 50% to support new launches and projects. Benefits - Exciting and challenging roles within a growing international organization. - Market competitive compensation package. - Opportunities for personal growth and self-development within an informal atmosphere.