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PNC Bank is part of one of the largest diversified financial services institutions in the United States. With a coast-to-coast presence, PNC is organized around its customers and communities for strong relationships and local delivery of retail and business banking including a full range of lending products; specialized services for corporations and government entities, including corporate banking, real estate finance and asset-based lending; wealth management and asset management.
Loan Processing Analyst (MLO)
Location
United States + 1 moreAll locations: United States | Azerbaijan
Posted
60 days ago
Salary
$37.4K - $62.7K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Loan Processing Analyst (MLO)
PNC
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's Home Equity Fulfillment organization, you will be based in Pittsburgh, PA or Phoenix, AZ. Hours of Operations: Monday through Friday 8:30AM-5:00PM local time. Daily Job Responsibilities: • Serve as primary point of contact for borrowers, ensuring clear communication and expectation setting throughout the loan process. • Works with internal or external service partners to resolve exceptions or maintain documentation. Has the ability to analyze documents and requests. • Strong negotiating skills to overcome customer objections to products, services, and /or policies, ability to work independently to handle customer escalations and disputes. • Must have the ability to communicate with attorneys, customers, vendors, insurance agencies and/or other third parties and pro-actively pursue resolution of issues. • Manage a pipeline of approximately 55 loan applications, leveraging EMO and EMU tools for tasking, checklists, and scripting. • Collect required documentation, verify loan conditions, and coordinate closing appointments. • Responds to moderately complex to complex customer inquiries and issues via telephone by using standard screens, scripts, and procedures while delivering exceptional client experiences aligned with the PNC CARES model. • Achieve performance metrics including booked unit goals, end-to-end cycle time, call monitoring scores, and NPS targets. Preferred Skills: • Strong verbal and written communication skills. • Excellent organizational and time management abilities. • Effective problem resolution and critical thinking skills. • Proficient knowledge of PNC’s documentation and compliance requirements. • Advanced PC skills and ability to navigate multiple systems. • Ability to read and interpret complex loan documents. • Detail-oriented with a high level of accuracy. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description - Processes, analyzes and verifies submitted individual credit and income documents to ensure that varied and complex residential loan applications are complete. - Manages customer experience throughout the origination process. Ensures compliance with established policies and procedures. Partners with internal and/or external partners to route communications, documents or other action items to complete transactions. Identifies and may address exceptions; escalates appropriately. - Manages the review and processing of residential loan information of varying complexity, including loan applications and credit documents. Prepares and forwards documents to appropriate parties. - Verifies all required borrower documents are collected and acceptable under the company's policies and procedures. Ensures these documents have been received. - Provides responses and documentation for inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received. Recommends best practices to team members. May participate in projects and initiatives. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Capital Management, Corporate Accounting, Credit Assessment, Customer Experience (CX), Investment Banking, Loan Applications, Real Estate Lending Competencies Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Influencing, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services Work Experience Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education No Degree Certifications No Required Certification(s) Licenses Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Pay Transparency Base Salary: $37,440.00 – $62,675.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 04/16/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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