PNC

Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer Principal within PNC's Data and Automation Artificial Intelligence organization, you will be based in Pittsburgh, PA or Springfield, VA • Responsible for architecting and evolving enterprise GenAI platforms, with a strong focus on Retrieval Augmented Generation (RAG) and agentic systems that enable scalable, reusable capabilities across the organization • Serves as a hands on technical authority for designing and implementing GenAI patterns, including knowledge retrieval, orchestration, tool using agents, and human in the loop workflows • Partners closely with product, data, architecture, security, and risk teams to ensure GenAI solutions are production ready, governed, and aligned to enterprise standards and responsible AI practices • Defines and drives platform engineering best practices for GenAI systems, influencing how teams build, deploy, observe, and operate RAG and agent based solutions at scale • Operates with broad autonomy to solve the most complex and ambiguous platform challenges, balancing innovation, performance, cost efficiency, and long term extensibility This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description - Aligns business strategy with software solutions. - Proposes, designs & codes software solutions to address complex business needs. Oversees technical and procedural documentation required. - Leads complex problem solving. - Provides technical guidance and support to colleagues and solution development. - Displays an innovative approach to apply modern principles, methodologies and tools to advance business initiatives and capabilities. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsAPI Design, Application Development, Business Management, Customer Solutions, Design, Generative AI, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design CompetenciesApplication Design, Architecture, Packaged Application Integration, Product and Vendor Evaluation, Software Process Improvement (SPI), System Development Life Cycle, Technical Troubleshooting Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors CertificationsNo Required Certification(s) LicensesNo Required License(s) Pay Transparency Base Salary: $87,500.00 – $202,800.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 03/25/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner III within PNC's Technology organization, you will be based remotely. Role Summary The Product Owner for CIAM – Phone Channel is responsible for defining and delivering secure, low-friction customer identity and authentication experiences across IVR and agent-assisted channels. This role owns the strategy, roadmap, and execution of identity capabilities leveraging platforms such as Transmit Security (FlexID) and Pindrop, ensuring strong fraud prevention, seamless customer experiences, and alignment with enterprise CIAM standards. This leader will drive modernization of IVR authentication, reducing reliance on legacy knowledge-based verification while implementing risk-based, device-aware, and voice intelligence-driven authentication strategies. Key Responsibilities 1. Product Strategy & Roadmap • Define and execute the CIAM roadmap for phone channel authentication (IVR + agent assist). • Lead transition from legacy authentication (KBA/security questions) to modern CIAM approaches using: ○ Transmit FlexID orchestration ○ Pindrop fraud detection & voice intelligence • Establish a risk-based authentication strategy tailored to phone interactions. • Align with enterprise identity, Zero Trust, and omnichannel authentication frameworks. 2. Authentication & Identity Orchestration (IVR) • Own end-to-end IVR authentication flows including: ○ Pre-authentication (call entry, ANI validation) ○ Passive authentication (device/behavioral signals via FlexID) ○ Voice-based risk scoring (Pindrop) ○ Step-up authentication (OTP, callbacks, agent verification) • Partner with engineering to design low-friction, high-assurance journeys in IVR flows. • Ensure consistent identity decisions from IVR through agent handoff. 3. Fraud Prevention & Risk Management • Implement and optimize controls to detect and mitigate: ○ Account Takeover (ATO) ○ IVR bot attacks and automation abuse ○ Social engineering in agent-assisted calls • Leverage: ○ Pindrop for voice intelligence, call risk scoring, spoof detection, and anomaly detection ○ Transmit FlexID for identity orchestration, device intelligence, and adaptive authentication • Define policies for dynamic step-up authentication based on real-time risk signals. • Partner with Fraud, Call Centers, and Security teams to continuously tune detection thresholds and reduce false positives. 4. Backlog Ownership & Agile Delivery • Own and maintain a prioritized backlog of CIAM features across IVR and contact center platforms. • Write clear epics and stories including: ○ Authentication flows ○ Risk decisioning logic ○ Integration points (IVR, Pindrop, FlexID, CRM, agent desktop) • Partner with engineering teams to deliver integrations across: ○ Telephony/IVR platforms (e.g., Genesys, NICE, Verint, Cisco, SBC’s, Avaya) ○ Transmit Security platform services ○ Pindrop APIs and event streams • Manage cross-team dependencies and ensure release readiness. 5. Stakeholder Management • Serve as the primary liaison across: ○ Contact Center Operations ○ Fraud/Risk teams ○ Information Security ○ Enterprise CIAM platform team ○ Architecture and Engineering • Ensure solutions balance security, customer experience, and operational efficiency (AHT, containment). • Support executive updates and communicate roadmap, performance, and risk posture. 6. Data, Analytics & Optimization • Define and track KPIs, including: ○ Authentication success and failure rates ○ Fraud detection/prevention rates ○ IVR containment rate ○ Agent handle time (AHT) impact ○ Step-up authentication frequency and success • Use Pindrop and FlexID insights to continuously optimize authentication journeys. • Support A/B testing of authentication strategies to reduce friction and improve security outcomes. Required Qualification • Product ownership or product management experience in: ○ Identity & Access Management, Fraud, or Contact Center technologies • Direct experience with: ○ IVR/call flows and telephony ecosystems ○ Authentication and identity verification in a phone channel • Strong understanding of: ○ Risk-based authentication (RBA) ○ Account takeover prevention strategies ○ CIAM principles and orchestration layers • Experience working in Agile environments with cross-functional teams. Preferred Qualifications • Hands-on experience with: ○ Transmit Security (FlexID or similar orchestration platforms) ○ Pindrop (Protect, Passport, or voice intelligence solutions) • Experience implementing: ○ Voice biometrics or passive voice authentication ○ Bot detection solutions in IVR • Familiarity with CIAM platforms such as Ping, Okta, ForgeRock, or Azure External ID • Experience in highly regulated industries (financial services, telecom, healthcare) Core Competencies • Strong balance of security mindset and customer experience focus • Ability to translate fraud risk into actionable product decisions • Systems thinking across IVR, identity, and backend orchestration • Executive-level communication and stakeholder alignment • Data-driven decision-making and continuous optimization What Success Looks Like • Reduced fraud losses and measurable improvement in fraud detection rates • Seamless, low-friction authentication experiences in IVR • Decreased reliance on knowledge-based authentication • Improved IVR containment and reduced agent handle time • Fully integrated identity orchestration across Pindrop + Transmit FlexID + IVR ecosystem This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description - Owns the vision and definition of the product. Serves as the voice of the Customer. Ensures the Scrum Team(s) effort is concentrated on the right priorities based on business value. - Defines and conveys the vision to the team(s) in order to address client requirements to ensure a successful product for business objectives. - Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog. - Works closely with the Scrum Master(s) and development team(s), to ensure the right items are focused on during the development process. Primary point of contact for questions from the team(s) and is empowered to make decisions. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsAccountability, Customer Solutions, Data Visualization, Identity Access Management (IAM), Interactive Voice Response (IVR), Prioritization, Scrum, User Experience (UX) Design CompetenciesAgile Development, Business Acumen, Design Thinking, Effective Communications, Innovation, Interpersonal Relationships, IT Standards, Procedures & Policies, Managing Multiple Priorities, Organizational Leadership, Planning and Organizing, Solutions Development Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors CertificationsNo Required Certification(s) LicensesNo Required License(s) Pay Transparency Base Salary: $91,000.00 – $202,800.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 05/28/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

• Leads the day-to-day activities of a specialized team in a contact center or client service environment • Achieves specific outcomes and key indicators for their work group in order to optimize performance • Delivers CARES model to customers and service partners • Collaborates with business partners to meet customer and employee needs in a responsive, efficient manner • Manages escalated issues and interacts with customers • Manages the customer experience process • Ensures that reporting is accurate and completed in a timely manner • Conducts problem solving locally to own issues and share continuous improvement opportunities to the team • May help manage workforce functions of the group • Accountable for the performance of the customer support team • Review team behaviors and identifies trends to drive employee engagement and outcomes • Inspires, motivates, grows and develops customer service staff • Leads change efforts and owns all outcomes • Effectively plans, organizes, directs, analyzes and evaluates staff and processes

Title: Operations Manager Senior - Vendor Finance Location: Pennsylvania, United States of America Job ID: R222409 Job Description: Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Manager Senior within PNC's Vendor Finance organization, you will be based remotely in Pennsylvania. Candidates for the Operations Manager Senior role should have a minimum of two years of management or leadership experience. Prior experience in collections and/or loss mitigation is strongly preferred. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description - Executes operating plan and communicates strategic direction to operations team. Responsible for one or more functions across one or more sites. Manages supervisors and/or individual contributors. - Manages and is responsible for achieving desired business results. Acts as a point of escalation and resolves exceptions. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Partners internally to resolve escalations and provide guidance. Interacts with external customers and/or third parties in completing transactions or resolving escalated issues. - Provides coaching and development to team members. Leads staff meetings, communicates the strategic direction and translates into tactical operating plans. - Provides consultation and advice to service partners and customers. Identifies, influences, and implements process improvement initiatives and serves as a representative for the operations group on projects. Develops and/or approves standard operating procedures as appropriate. Recommends policy improvements. - Reviews transaction and/or reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation and business resiliency activities. Verifies completeness and accuracy of procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: - Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. - Live the Values - Role models our values with transparency and courage. - Enable Change - Takes action to drive change and innovation that will transform our business. - Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. - Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP) Competencies Decision Making and Critical Thinking, Effective Communications, Internal Resource Coordination, Operational Functions, Problem Solving, Process Management, Standard Operating Procedures Work Experience Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education No Degree Certifications No Required Certification(s) Licenses No Required License(s) Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

• Implements moderately complex new products and services for clients • Analyzes requirements and gathers deliverables to complete the implementation • Performs maintenance on existing client profiles and maintains client-specific operating procedures • Provides sales or consultative support to clients in selected deals • Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product • Coordinates and produces data for pre-implementation validation • Analyzes, assesses, and documents client requirements while adhering to established processes and procedures • Verifies implementation work done by other staff • Escalates or addresses challenges and may train clients on products and/or services • Ensures positive ongoing client experiences • Manages multiple implementations simultaneously; reports/drives progress relative to service level performance • Facilitates/participates in internal and external stakeholder meetings

Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position]. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description - Manages the facilitation and coordination of all assigned portfolios. Leads the highest complexity of portfolios which require planning, oversight, and communication across multiple segments channels or lines of business. Typically, portfolio size may be greater than $70m. - Manages the development and approval process for strategic initiative governance for assigned portfolios. - Participates in the development and review of analysis and reporting information related to key strategic portfolio milestones. - Oversight and accountability for the portfolio budget while working to ensure success of the portfolio. - Acts as a mentor to other portfolio managers. Works across multi-disciplinary functions, and manages vender relationships to ensure success of the portfolio. Consults with project and program managers/teams as needed. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsAccountability, Client Counseling, Decision Making, Results-Oriented, Strategic Planning CompetenciesAccuracy and Attention to Detail, Analytical Thinking, Consulting, Effective Communications, IT Standards, Procedures & Policies, Organizational Leadership, Problem Solving, Project Administration, Project Management Work ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors CertificationsNo Required Certification(s) LicensesNo Required License(s) Application Window Generally, this opening is expected to be posted for two business days from 07/06/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner Senior within PNC's Treasury Management Merchant Services organization, you will be based remotely. As a Product Owner Senior, you will: • Own the vision and definition of the analytical data solution for both PNC Merchant Solutions and PNC Merchant Services combining significantly different data sources and availability of information into a single source of truth for business analytics. These include both profitability and performance metrics as well as data used for compensation calculation. • Serve as the voice of the (internal) Customer base. Supports analytical needs of both retail and commercial lines of business. Manages an intake process for requests and makes delivery transparent to their customers. • Use mandated tools including Smart Sheets, Jira, Confluence, to maintain both a published roadmap (upstream management/long term planning), and a downstream roadmap (execution). • Responsible for ensuring the Scrum Team(s) effort is concentrated on the right priorities based on business value and the “asks” of internal customers. • • Define and convey the vision to the team(s) in order to address client requirements to ensure a successful product based on business value. Responsible for execution on-time based on commitments made to internal customers. Primary point of contact for questions from the team(s) and is empowered to make decisions. • Create not only business requirements, but also technical requirements associated with database schema designs, (Oracle) and the tools to be used for accessing data within multiple interfaces. (Including Salesforce.) Some ability to execute within Pega and Edge desired. • Accept delivery of working product from the Scrum Team(s). Performs UAT testing to ensure delivered results align with communicated business value. Socializes the delivery of business value and outcomes of the iteration to the stakeholders and clients. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description - Owns the vision and definition of the product. Serves as the voice of the Customer. Responsible for ensuring the Scrum Team(s) effort is concentrated on the right priorities based on business value. - Defines and conveys the vision to the team(s) in order to address client requirements to ensure a successful product based on business value. - Drives the creation of and the integrity of the product backlog. Leads grooming of the product backlog and ensures the backlog is correctly prioritized based on business value. - Responsible for ensuring the Scrum Master(s) and development team(s), are focused on the right priorities during the development process. Primary point of contact for questions from the team(s) and is empowered to make decisions. - Accepts delivery of working product from the Scrum Team(s). Socializes the delivery of business value and outcomes of the iteration to the stakeholders and clients. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsAccountability, Customer Solutions, Data Visualization, Prioritization, Scrum, User Experience (UX) Design CompetenciesAgile Development, Business Acumen, Design Thinking, Effective Communications, Innovation, Interpersonal Relationships, IT Standards, Procedures & Policies, Managing Multiple Priorities, Organizational Leadership, Planning and Organizing, Solutions Development Work ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors CertificationsNo Required Certification(s) LicensesNo Required License(s) Pay Transparency Base Salary: $112,000.00 – $249,600.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 06/17/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Role Description At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operation Supervisor within PNC's Wire Administration, you will be based remotely in either Cleveland, OH, Pittsburgh, PA, Denver, Colorado, or Dallas, Texas. Fully Remote. The work schedule for this role is Monday - Friday, 11:00 AM - 7:00 PM EST. AAP Certification is preferred, along with ACH experience. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. - Oversees operations workflow and owns the execution of transactions/processes. - Manages direct reports on the operations team. - Responsible for achieving desired business results. - Assists team members with escalated issues. - May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. - May partner internally to resolve escalations and provide guidance. - May interact with external customers and third parties in completing transactions or resolving escalated issues. - Provides coaching and development to team members. - Leads team meetings and continuous improvement sessions. - Provides consultation and advice to service partners and customers. - May lead improvement initiatives including reviewing existing processes, making recommendations, and supporting the implementation of improvements. - Updates standard operating procedures as appropriate. - Participates in and may oversee projects. - Reviews transactions and/or reports to identify exceptions, monitor quality, and ensure compliance. - Manages and is accountable for risk mitigation activities. - Verifies completeness and accuracy of procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. As a manager of talent in PNC, you will be expected to: - Include Intentionally: Cultivates diverse teams and inclusive workplaces to expand thinking. - Live the Values: Role models our values with transparency and courage. - Enable Change: Takes action to drive change and innovation that will transform our business. - Achieve Results: Takes personal ownership to deliver results. Empowers and trusts others in decision making. - Develop the Best: Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications - Accountability - Customer Solutions - Ensure Compliance - Personal Initiative - Process Improvements - Results-Oriented - Risk Mitigation Strategies - Standard Operating Procedure (SOP) Requirements - Roles at this level typically do not require a university/college degree, but do require related experience or product knowledge to accomplish primary duties. - Typically requires 3+ years of related experience. - In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Benefits - Medical/prescription drug coverage (with a Health Savings Account feature) - Dental and vision options - Employee and spouse/child life insurance - Short and long-term disability protection - 401(k) with PNC match - Pension and stock purchase plans - Dependent care reimbursement account - Back-up child/elder care - Adoption, surrogacy, and doula reimbursement - Educational assistance, including select programs fully paid - A robust wellness program with financial incentives - Maternity and/or parental leave - Up to 11 paid holidays each year - 9 occasional absence days each year, unless otherwise required by law - Between 15 to 25 vacation days each year, depending on career level and years of service

• Lead all acquisitions activities • Oversee operations workflow and assists team with the coordination and execution of daily workload and complex transactions/processes • Coaches team members and provides feedback and applicable training • Leads process improvement initiatives including updating standard operating procedures and job aides • Reviews transactions and related documents, and verifies work processes to ensure completeness, accuracy, and adherence to established service levels and applicable procedures • Participates in risk mitigation activities including KRI oversight • Should be flexible to being assigned pipeline work in times of need • Will support additional activities as assigned by Group Manager and Operations Managers

Role Description At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner Senior within PNC's Treasury Management Merchant Services organization, you will be based remotely. As a Product Owner Senior, you will: - Own the vision and definition of the analytical data solution for both PNC Merchant Solutions and PNC Merchant Services combining significantly different data sources and availability of information into a single source of truth for business analytics. - Serve as the voice of the (internal) Customer base. Supports analytical needs of both retail and commercial lines of business. Manages an intake process for requests and makes delivery transparent to their customers. - Use mandated tools including Smart Sheets, Jira, Confluence, to maintain both a published roadmap (upstream management/long term planning), and a downstream roadmap (execution). - Responsible for ensuring the Scrum Team(s) effort is concentrated on the right priorities based on business value and the “asks” of internal customers. - Define and convey the vision to the team(s) in order to address client requirements to ensure a successful product based on business value. - Create not only business requirements, but also technical requirements associated with database schema designs, (Oracle) and the tools to be used for accessing data within multiple interfaces. (Including Salesforce.) Some ability to execute within Pega and Edge desired. - Accept delivery of working product from the Scrum Team(s). Performs UAT testing to ensure delivered results align with communicated business value. - Socializes the delivery of business value and outcomes of the iteration to the stakeholders and clients. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Qualifications - Accountability - Customer Solutions - Data Visualization - Prioritization - Scrum - User Experience (UX) Design Requirements - Roles at this level typically require a university / college degree. - Higher level education such as a Masters degree, PhD, or certifications is desirable. - Industry relevant experience is typically 8+ years. - Specific certifications are often required. - In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Benefits - Medical/prescription drug coverage (with a Health Savings Account feature) - Dental and vision options - Employee and spouse/child life insurance - Short and long-term disability protection - 401(k) with PNC match, pension and stock purchase plans - Dependent care reimbursement account - Back-up child/elder care - Adoption, surrogacy, and doula reimbursement - Educational assistance, including select programs fully paid - A robust wellness program with financial incentives - Maternity and/or parental leave - Up to 11 paid holidays each year - 9 occasional absence days each year, unless otherwise required by law - Between 15 to 25 vacation days each year, depending on career level and years of service