• User Behavior Analysis: Funnel analysis for registration, deposit, betting, and withdrawals. • Monitoring key product KPIs such as retention, churn, LTV, session length, etc. • Generate performance reports to identify which features drive user engagement and revenue. • Hypothesis Support & Validation: Collecting and analyzing data to validate or reject product hypotheses. • Working closely with UX/UI teams to improve the user experience based on insights. • Create a presentation with the performance results of the project on a regular basis.

- Ensure a seamless technical transition for new customers onboarding to our Alto software. - Retrieve data via remote software and FTP. - Execute the full Extract, Transform, Validate, and Import (ETL) process to move data from legacy systems into Alto.

Salary Range: $75,000 - $90,000 Job Posting End Date: April 24, 2026 We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? - Acting with Integrity - Communicating Effectively - Pursuing Self-Development - Serving Customers - Supporting Change - Supporting Organizational Goals - Working with Diverse Populations What does it take to be successful in this role? - Microsoft Word, Microsoft Excel and PowerPoint: Intermediate - Excellent problem-solving, analytical, and presentation skills combined with a high degree of creative thinking - Ability to effectively interact with cross functional teams - Knowledge of Aflac’s products and procedures, policy data, benefit plans, company terminology, and field force - Strong project-planning and management skills, including cost benefit analysis - In-depth knowledge of Aflac’s organizational and functional operating structure Education & Experience Required - Bachelor's Degree in Business Administration or a related field - Four or more years of job-related experience - Knowledge of the insurance industry with specific focus on Aflac’s sales force hierarchy, internal operations, systems, terminology, and business procedures. Or an equivalent combination of education and experience Travel Less than or equal to 50% Principal Duties & Responsibilities - Ensure each field role (RSC, DSC, Associate) understands and executes the Territory’s Asset Management strategy including but not limited to the below: - Build off of DVP expectations and how each role executes the Territory’s Asset Management strategy have regular (monthly or as needed) communication with MKDs/RSCs/DSCs/Associates to ensure there is understanding of the strategy and their role in execution. - Monitor sales activity vs. results and communicate opportunities for improvement. - Distribute opportunity to include upcoming open enrollments, leading/lagging indicator metrics, etc. - Distribute OE Plans to DSCs 90-120 days in advance of the effective date; distribute leading indicator reports weekly, lagging reports monthly, and distribute other opportunities, metrics, and results as needed. - Review leading indicator reports weekly, lagging indicator reports (OE Completion, Avg AP, Seen vs. Sold, etc) monthly and provide insight into opportunity as well as those meeting goals, and suggest action items for resolution (re-DM Presentation Coaching, Access & Control, VAS, etc.) - Conduct regular calls with MKDs/RSCs/DSCs to ensure leading indicator coordinator meetings/veteran training; provide training topics to MKT for use during MIPS. - Attend MIPS each month ensuring to rotate monthly; provide insight and recommendations to enrollment barriers, provide assistance with prep and monthly deliverables. - Attend DSC/Associate monthly coaching meetings to highlight specific enrollment barriers and provide suggestions on how to remove. - Coach each level on how to remove open enrollment barriers through the use of HQ initiatives, account level strategies, product offerings, VAS, enrollment platforms, etc. - Serves as a subject matter expert in the design and development of associate and coordinator training materials related to account set-up, post enrollment excellence, account servicing, and open enrollment. - Monitors and evaluates training programs, processes, and/or practices for quality and effectiveness; facilitates workshops/training programs for the field force to develop the knowledge, skills, and abilities of coordinators and associates, broker collaboration, and veteran training. - Conducts train-the-trainer sessions to become knowledgeable and efficient in facilitating programs, and works with the markets hierarchy to determine in-efficiencies that support the Market’s Asset Management strategy (training, Asset Management, Product, Value Added Services, etc.) - Monitors market segments for sales patterns and other pertinent performance data; develops and maintains metrics by analyzing sales and performance statistics, sales contest & campaigns; maintains a database of the information used in producing strategies to provide opportunities where the data show opportunity for growth. - Participate in national, territory, and market meetings, trade shows, special events, seminars, etc. - Stay abreast of industry-related trends and prepare summaries of important trends for management use. - Serves as a liaison/resource between the territory and WWHQ to troubleshoot issues both in the field and from headquarters for resolution prior to escalation of a concern. gathers asset management data for the territory and provides strategy changes that will help to establish success. with asset management programs through constant communication with WWHQ. Total Rewards The salary range for this job is $75,000 - $90,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

Department: 12263 Enterprise Corporate - Service Desk Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: - Sunday – Wednesday: 1:00 PM – 11:30 PM - Training is Monday - Friday 8am - 4:30 ~ 3 weeks - Shift differential is $1.50/hr. / Weekend differential an additional $1.50/hr. - Remote work Pay Range $24.10 - $36.15 Major Responsibilities: Always provides exceptional customer service.  This includes treating everyone with respect and dignity.  Demonstrates patience and positivity when working with others in alignment with organizational values.  Provides initial support troubleshooting, answering questions and resolving basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and applications.  Gathers information about the issue from the customer by asking clarifying questions, presenting options and/or solutions and determining the level of complexity. Assists with simulating user issues to resolve. Escalates unresolved interactions appropriately.  Documents all relevant customer interaction information thoroughly in the service management system.  Analyzes basic issues and arrives at workable solutions. Provides callbacks or follow-up with the customer as necessary to “close” the ticket and maintain a successful call closure rate.  Utilizes the call tracking system; accurately, quickly, and efficiently recording all interactions with customers while consistently meeting established Service Desk Key Performance Indicators (KPI).  Performs routine procedures to remedy issues or when requested.  Escalates unresolved issues to second-tier support. Keeps customers informed of the status of their request if an immediate remedy is not available.  Assists with providing technical hints and tips to proactively assist customers.  Adherence to all Advocate Health Policy and Procedures.  Licensure, Registration, and/or Certification Required: None Required. Education Required: High School Graduate or equivalent.  ​ Experience Required: Typically requires 1 year of experience in customer service, call center, or Service Desk support. Knowledge, Skills & Abilities Required: Strong interpersonal, customer service and service recovery skills, as well as basic understanding of call centers and call tracking system.   Strong technical aptitude with the ability to learn quickly and support software applications.   Understanding of the technical components of an Information System, including basic hardware, platform, database concepts, and terminology.   Ability to manage multiple priorities in a dynamic work environment.   Analytical and problem-solving skills.   Strong written and verbal communication skills including the ability to interact with a diverse customer population and communicate at their level.   to use/manage a standard multiple-line telephone system.   Ability to maintain confidentiality and work as a team.  Ability to determine issues that may have an adverse business impact if not properly escalated.  ​ Physical Requirements and Working Conditions: Must be able to sit for extended periods of time.   Must be able to perform fine hand manipulation when using a keyboard.   Position may require occasional travel which may result in exposure to road and weather hazards.   Ability to independently work in a remote work environment free from distractions.  Potentially exposed to a normal office environment.   Operates all equipment necessary to perform the job.  The Service Desk supports the organization 24x7x365.  Flexibility for availability in advance to work other shifts, including evening, overnight & weekends is required.  This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.