• Monitor leasing performance metrics across markets to identify trends, gaps, and opportunities. • Translate data insights into actionable training and coaching initiatives. • Partner with cross-departmental business partners to address performance challenges and elevate results. • Design and deliver a structured onboarding and ongoing professional development curriculum for Leasing and Operations team members. • Incorporate field feedback into training and process improvements. • Collaborate with cross-departmental business partners to identify coaching opportunities within operations. • Provide targeted coaching and training to individuals or teams to strengthen performance outcomes. • Reinforce accountability standards through structured follow-up and performance tracking. • Support the rollout of new initiatives, systems, or policy updates that impact leasing performance.

• Responsible for the effectiveness of the field organization in the region to achieve the defined KPIs for the Vivaris and Berentzen brands in the domestic market • Directly manage a team of approximately 8 Area Sales Managers • Responsible for establishing field team processes and structures in collaboration with the National Field Manager • Deploy resources at the point of sale (POS) based on potential to meet field-specific KPIs • Coach and develop the entire team • Support the National Field Manager in managing the overall sales force • Manage smaller key accounts and multi-site business operators (MBUs) • Work cross-functionally with other sales areas and across the company • Monitor competitors and track sales and potential development within the sales territory • Attend trade shows as required

About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. Overview As an Engagement Lead at Glia, you will build relationships with Glia’s largest prospective customers. You will advise these customers throughout the sales process as they explore how Glia can help with their transformation. Your expertise and advice will be key in building customer confidence that Glia will be their best partner. During implementation you will orchestrate the efforts of a project team composed of a diverse set of technical and project management-focused roles. You will keep the project team focused on delivering the strategic business results that the customer expects to gain through Glia. Responsibilities - Pitch Glia implementation approach to select customers during sales motion and be viewed as a subject matter expert - Provide strategic insights and advice to customer executives throughout implementation and tightly coordinate handoffs with Account Executives and Customer Success Managers - Understand customer business objectives and how their implementation requirements support those business objectives - Communicates customer priorities to all Glia roles throughout implementation and holds team accountable to meeting priorities—roles may include, but are not limited to, launch manager, solution architect, conversation consultant, implementation engineer, account executive, and customer success manager - Influence and advise customer on change management and transformation initiatives tangential to the technical implementation of Glia - Provide expert advice to customers on Glia products and industry best practices - Accountable for successful E2E implementation of strategic customer projects—specifically the project should be on budget, on time and achieve customer ROI - Accountable for product adoption and subsequent renewal and expansion following the customer’s launch - Stay informed on industry trends and their impact on customers Requirements - 10+ years of experience in professional services with several years leading large scale engagements - Experience cultivating and maintaining executive relationships - Strong team leadership skills drawing mostly from referent and expert power - Executive-level visual and oral communication skills with ability to adapt communication style from executives to project and technical teams - Experience conducting business transformation, change management, and program management in enterprise settings - Ability to travel 4-12 times per year - Bachelor's degree in Business, IT, or related field - Preferred: Advanced degree (e.g. MBA) in related field - Preferred: Experience with financial services, insurance, and any other high trust industries Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com

Company Overview Rex is a privately held ecosystem of entrepreneurial ventures led by Peter Rex, spanning real estate private equity, technology, insurance, and AI. We build businesses and investment platforms that generate both exceptional financial returns and meaningful societal impact. At the core of our strategy is investor engagement: attracting aligned capital partners who share our long-term vision. We are building the most compelling investor-facing ecosystem in the private markets. The role offers exposure to a uniquely diverse platform, combining institutional-quality real estate and high-growth tech ventures, all aligned under a singular mission-driven vision. About Us Our mission is to catalyze human flourishing through stewardship, serving people in all nations. We seek a transcendent impact, second to none, crossing geographies and making a permanent mark on history. We aim to uplift investors, foster flourishing families, create enduring trust, and contribute to a more beautiful world through our investments, products and services, and new ventures. Our investments are primarily in real estate, with additional allocations to tech, energy, and alternatives, employing a downside-protected, long-term approach to investing. We are grounded in timeless morals and seek to preserve and grow both investor capital and our own. The Opportunity Rex is seeking an Asset Manager to architect and enforce excellence across a scaling portfolio of multifamily assets. This mandate is for a top one-percent performer who looks, acts, and communicates as a fiduciary while operating with the hardcore intensity of a competitive athlete. You will own the performance of 2,000+ units, scaling that engine to 30,000+ units through disciplined execution and sharp commercial instincts. This is an execution-driven builder role for someone who thrives in bringing order to chaos. You will command respect from property management teams and external partners, holding them to board-level discipline through rigorous, data-driven oversight. You must be AI-fluent, leveraging emerging technology to drive operational efficiency and identify financial outliers. Your functional muscle includes 7+ years of experience in structured finance, with a proven record of placing agency debt and negotiating complex loan workouts. You are a front-line closer with the gravitas to sell Rex’s management services to ultra-high-net-worth investors and family offices. You must combine scrappy, zero-to-one hustle with the sophisticated communication skills required to navigate high-stakes lender negotiations. We need a hard-charging executor who is firm yet respectful, a watchdog who inspires excellence while maintaining the missionary fire required to build a multi-generational enterprise. Must be missionary to the bone, obsessed with the stewardship of investor trust and deeply passionate about catalyzing human flourishing through the built environment. Fully remote, with a strong preference for Austin as a home base. About the Role This role exists to build and run an institutional-grade asset management function across a fast-scaling multifamily portfolio. You will own the operating and financial performance of 2,000+ units today and help scale that engine to 30,000+ units over time. The mandate is simple: protect investor capital, drive NOI growth, enforce discipline, and create a portfolio that performs under pressure. You will own asset-level business plans, portfolio performance, lender strategy, and third-party management accountability. You will operate at the center of acquisitions, finance, property management, capital partners, and leadership. You will set the standard for how Rex underwrites decisions, measures performance, escalates issues, and turns fragmented information into clear action. You will build the systems, reporting cadence, and decision-making infrastructure required to bring order to chaos. That includes enforcing board-level rigor across property operations, identifying financial outliers before they become problems, and using AI and emerging technology to increase speed, accuracy, and operating leverage. You will also step into the field as a commercial operator, helping win and retain investor relationships by demonstrating sharp judgment, credibility, and command of the business. This role is for a rare operator who combines fiduciary judgment, structured finance depth, commercial edge, and athletic intensity. You must be able to push hard without losing trust, drive accountability without creating drag, and represent Rex with sophistication in rooms that matter. This is high-stakes work tied directly to investor outcomes, platform credibility, and long-term enterprise value. Must be missionary to the bone. Key Responsibilities - Own the financial and operational performance of a growing multifamily portfolio, with full accountability for NOI, cash flow, occupancy, collections, expense control, and business plan execution - Architect and enforce a best-in-class asset management operating system across assets, teams, and external partners - Build and manage asset-level strategies, including hold-sell analysis, capital planning, renovation pacing, lease trade-out targets, and operational turnaround plans - Lead weekly, monthly, and quarterly performance reviews with property management teams, holding operators to clear metrics, deadlines, and standards - Create rigorous reporting packages for leadership, investors, and lenders that translate portfolio data into decisions and action - Identify operational and financial outliers early, diagnose root causes, and implement corrective plans with urgency - Drive lender strategy across the portfolio, including agency debt placement, refinancing, covenant compliance, reserve negotiations, modifications, and complex loan workouts - Negotiate directly with lenders, servicers, attorneys, and counterparties in high-stakes situations where precision, control, and credibility matter - Partner with acquisitions and finance to pressure-test underwriting, transition new assets into the portfolio, and align execution against the original investment thesis - Evaluate and improve third-party property management performance, including staffing plans, revenue management, maintenance execution, resident experience, and budgeting discipline - Leverage AI tools and emerging technology to automate reporting, improve operating visibility, surface anomalies, and increase team efficiency - Support capital formation and business development efforts by presenting Rex’s asset management capabilities to ultra-high-net-worth investors, family offices, and strategic partners - Serve as a front-line closer in management and investor conversations, using data, judgment, and executive presence to build conviction and trust - Raise the bar across the platform by instilling urgency, accountability, and fiduciary discipline in every operating rhythm Ideal Candidate Profile - 7+ years of experience in asset management, structured finance, principal investing, or multifamily portfolio operations, with direct accountability for asset-level performance - Strong background in multifamily real estate, with meaningful exposure to value-add, turnaround, and scaled portfolio management environments - Proven record of placing agency debt, navigating lender processes, and negotiating complex restructurings, extensions, or loan workouts - Deep fluency in property-level financials, including T12 analysis, rent rolls, variance analysis, budget management, reforecasting, and asset-level return optimization - Experience overseeing third-party property management firms and holding regional and on-site teams accountable to measurable operating standards - Demonstrated ability to scale systems, reporting, and execution across a growing portfolio rather than simply manage isolated assets - Strong command of Excel and real estate financial modeling, including scenario analysis, capital planning, sensitivity analysis, and business plan tracking - High proficiency with Yardi, RealPage, Entrata, AppFolio, or similar property management and reporting systems - AI-fluent, with a practical ability to use tools such as ChatGPT, automation platforms, BI dashboards, and workflow systems to improve speed, insight, and operating leverage - Strong understanding of revenue management, expense controls, capex execution, renovation economics, and on-site operational KPIs - Track record of communicating with lenders, investors, family offices, and senior stakeholders in a way that builds trust and commands respect - Comfortable selling management services and platform capability to sophisticated capital partners and ultra-high-net-worth investors - Able to move seamlessly between scrappy zero-to-one problem solving and polished executive communication in high-stakes environments - Firm, respectful, and highly accountable, with the judgment to push operators hard while preserving alignment and momentum - Bachelor’s degree in finance, real estate, economics, business, or a related field preferred; advanced real estate, finance, or investment training is a plus - Based in Austin or willing to make Austin a frequent operating hub, while thriving in a fully remote environment with high autonomy and high standards - Mission-driven and deeply aligned with stewardship, investor trust, and the belief that great real estate can catalyze human flourishing - Competitive, relentless, and execution-obsessed, with the builder mentality to help create a multi-generational enterprise from the inside Rex Ecosystem-Wide Mission Catalyze Human Flourishing through our products and services and to elevate and further humanity in all our business dealings. Rex Values / Rex Culture - Customer Fanatic. We fanatically focus on customers, seeking to ever-deliver more value, and inventing and innovating on their behalf. - Product/Service Passion. Our business thrives or dies by products and services. - Ludicrous Speed. Our default pace is extremely fast. Time is precious, life is short, and moving fast is more fun and effective. - FAWOMO. We will find a way, or make one. - Loves Going to War. Prefers wartime to peacetime, always hungry to move forward, do more, and push growth. - Chutzpah. Nothing ventured, nothing gained. Fortune favors the bold. Duc in altum. - Fun. We should only do work, over the long run, that is fun, and work with fun people. Jokes and humor welcomed, PC stuff and uptight behavior prohibited. - Never-Lose-Money Approach. Protects the downside, using careful analysis before deploying significant resources, and ensuring cash is plentiful, never risking what others have and need for what they do not have and do not need. - Other-Centered. Idealist, desperate more than anything to leave an impact with their life by helping other people, seeing money as a means to serve. - Creative Cost Cutting Constantly. There is always a smarter way, always room to cut, always ways to do more with less. A cost advantage is a competitive edge. - Fewer, More Capable. Bias to as lean of a team as possible, with the highest competency, reducing communication and coordination, creating more effectiveness. - Underdogs. What we have done is nothing compared to what we are going to achieve now. We are fighting to be the best, clawing and biting up and forward, aiming to be the champs, be number one. Scrappy AF no matter how much we accomplish. We have never arrived in our minds. We are the underdogs always. - Other Attributes Valued. Point-blank forthrightness in conversation with teammates, brutally facing problems. Velvet glove with iron fist in human dealings. Shrewd as a serpent innocent as a dove. Hardcore work hustle. Invictus mentality. Swagger with humility. Quiet professionalism. Thrifty and not materialistic. Loves who they work with, loves what they do, and loves who we serve. Compensation & Benefits Base Salary: Commensurate with experience and market standards Opportunity for performance based bonus and/or equity in deals and funds Benefits: - Comprehensive health, dental, and vision insurance - 401(k) with company matching - Fully remote work environment