PURE Property Management

• Participate in onboarding sessions for new offices, supporting teams through initial setup, workflows, and best practices to get them productive quickly. • Develop and maintain documentation materials, like written guides, walkthroughs, and other resources, that are tailored to different roles and use cases, contributing to a growing knowledge base that supports onboarding and ongoing self-service. • Follow up with newly onboarded offices to ensure adoption, address early questions, flag recurring issues, and identify patterns that inform documentation or process improvements. • Manage user accounts (provisioning, deprovisioning, role assignments, and permissions) as offices are onboarded or staffing changes occur. • Configure system settings and workflows to match each office's operational needs, ensuring the platform is set up for success from day one. • Respond to inbound support requests via email, chat, and/or ticketing system, guiding users to solutions, documentation, or training resources. • Identify, document, and escalate bugs with clear reproduction steps; submit well-formed feature requests capturing user context and business impact. • Maintain clear ownership of open tickets, following up with users on status, resolutions, and next steps until issues are fully resolved. • Contribute to and maintain internal knowledge base articles, FAQs, and support documentation as you identify recurring patterns.

• Monitor leasing performance metrics across markets to identify trends, gaps, and opportunities. • Translate data insights into actionable training and coaching initiatives. • Partner with cross-departmental business partners to address performance challenges and elevate results. • Design and deliver a structured onboarding and ongoing professional development curriculum for Leasing and Operations team members. • Incorporate field feedback into training and process improvements. • Collaborate with cross-departmental business partners to identify coaching opportunities within operations. • Provide targeted coaching and training to individuals or teams to strengthen performance outcomes. • Reinforce accountability standards through structured follow-up and performance tracking. • Support the rollout of new initiatives, systems, or policy updates that impact leasing performance.