PURE Property Management

• Oversee the entire entity data lifecycle throughout the implementation process • Lead data validation, migration, system configuration, and third-party integrations • Proactively audit and analyze data to identify and resolve any errors • Act as the main point of contact for third-party partners • Collaborate with the team to ensure all consolidation goals are met

• Identify, prioritize, and execute financial data cleanup tasks for a streamlined consolidation transition. • Proactively audit and analyze financial data to identify and resolve any financial discrepancies and issues that could hinder the consolidation process. • Oversee the transfer of all financial data, ensuring timely and accurate migration to meet consolidation deadlines. • Drive the financial data validation process, ensuring accuracy and consistency across multiple systems. • Manage the accounting configuration for the target database, with a focus on maintaining data integrity. • Complete all post-cutover accounting tasks, including final financial reconciliation and closeout. • Oversee the financial configuration of the target database, ensuring accuracy and integrity. • Partner with key stakeholders to evaluate non-standard policies and exercise independent judgment to drive integration and ensure alignment with consolidation goals. • Provide support where needed to ensure the consolidation process runs smoothly and efficiently. • Maintain consolidation-related spreadsheets, documents, and data, ensuring they are up to date and accessible for the team. • Collaborate with the team to ensure all consolidation goals are met within the designated time frame, maintaining progress and addressing any roadblocks.

• Conduct all business in accordance with company policies and procedures • Serve as primary contact for all tenant communication • Maintain records in property management software for all maintenance requests • Assist Property Manager with the lease renewal process • Travel to properties within the scheduled time requirement to prepare and coordinate the Move-In and Move-Out process with tenants • Prepare Notices and other routine correspondence as directed by Property Manager • Respond and follow up with prospective residents interested in available properties • Communicate with residents throughout the rent collection process • Assist in the preparation of Security Deposit Disposition adhering to all state laws and Company policies • Prepare leases, confirming all necessary and required addendums and attachments are included before presenting for signature to tenant • Ensure all property and tenant information is documented in property management software • Maintain all communication within property management software to ensure up-to-date information is available to all team members

• Perform all duties requested for assigned work orders in accordance with Company policies and PURE HomeRiver vision. • Be able to travel to properties in a timely and expeditious manner to perform various types of property evaluations including new property assessments, move-out evaluations, occupied property checks, and vacant property checks within the deadlines set. • Ability to travel within deadlines and time requirements to properties to examine and document property conditions and identify needed repairs. • Ability to work with computers and smartphone-based dispatching and email. • Be available to travel to properties to perform field work immediately upon instruction by the property management team. • Lift and carry 50 pounds, climb ladders and stairs, walk, bend, reach and perform other functions as may be required to complete assigned tasks. • Attend staff, training, and other meetings as directed by management. • Assist with administrative work as needed in the office. • Ensure safety standards are used that comply with all company, local, City, State and Federal guidelines. • Maintain knowledge of state, local, and federal fair housing laws. • Dress in a PURE HomeRiver-approved uniform and maintain a professional appearance. • Perform other duties as needed.

• Participate in onboarding sessions for new offices, supporting teams through initial setup, workflows, and best practices to get them productive quickly. • Develop and maintain documentation materials, like written guides, walkthroughs, and other resources, that are tailored to different roles and use cases, contributing to a growing knowledge base that supports onboarding and ongoing self-service. • Follow up with newly onboarded offices to ensure adoption, address early questions, flag recurring issues, and identify patterns that inform documentation or process improvements. • Manage user accounts (provisioning, deprovisioning, role assignments, and permissions) as offices are onboarded or staffing changes occur. • Configure system settings and workflows to match each office's operational needs, ensuring the platform is set up for success from day one. • Respond to inbound support requests via email, chat, and/or ticketing system, guiding users to solutions, documentation, or training resources. • Identify, document, and escalate bugs with clear reproduction steps; submit well-formed feature requests capturing user context and business impact. • Maintain clear ownership of open tickets, following up with users on status, resolutions, and next steps until issues are fully resolved. • Contribute to and maintain internal knowledge base articles, FAQs, and support documentation as you identify recurring patterns.

• Monitor leasing performance metrics across markets to identify trends, gaps, and opportunities. • Translate data insights into actionable training and coaching initiatives. • Partner with cross-departmental business partners to address performance challenges and elevate results. • Design and deliver a structured onboarding and ongoing professional development curriculum for Leasing and Operations team members. • Incorporate field feedback into training and process improvements. • Collaborate with cross-departmental business partners to identify coaching opportunities within operations. • Provide targeted coaching and training to individuals or teams to strengthen performance outcomes. • Reinforce accountability standards through structured follow-up and performance tracking. • Support the rollout of new initiatives, systems, or policy updates that impact leasing performance.