Glia

• Lead the Nexus team and shape systems and features • Manage a distributed team of engineers • Contribute to coding and architectural decisions • Establish workflows for AI-assisted coding • Conduct 1:1s and performance management. • Collaborate on technical direction and long-term decisions.

Role Description As a vital member of our Sales team, you will play a crucial role in advancing Glia's growth strategy. Your primary focus will be on driving new revenue from a select group of target accounts while also nurturing leads generated by our BDR team. If you're seeking to be part of a company experiencing rapid revenue growth, and you're excited about working with a highly valuable product that serves the digital transition of the world's Financial Institutions, this opportunity is tailor-made for you. Your experience will be instrumental in shaping our sales strategy and collaborating with Sales leadership who have successfully built a $1B valuation company. What You'll Do: - Drive growth opportunities within top-tier enterprise accounts, setting the stage for business expansion. - Develop expertise in digital transformation and customer experience, establishing yourself as a leader in these domains. - Utilize a strategic, data-driven approach to guide clients toward innovative solutions. - Showcase the value of our platform with compelling ROI analyses that highlight its transformative impact. - Leverage your negotiation skills to secure large contracts involving multiple stakeholders. Qualifications - Located in Atlanta, GA. - Bachelor's Degree required. - 6+ years of SaaS experience. - 3+ years selling into Financial institutions or contact centers/customer experience software. - 3+ years of complex sales experience. - A track record of consistently exceeding performance expectations. - Outstanding communication proficiency in phone, email, and other channels. - Ability to navigate complex and intricate sales processes. - Proficiency in advanced sales methodologies such as MEDDIC or Command of the message. Company Description Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee.

• Drive growth opportunities within top-tier enterprise accounts, setting the stage for business expansion. • Develop expertise in digital transformation and customer experience, establishing yourself as a leader in these domains. • Utilize a strategic, data-driven approach to guide clients toward innovative solutions. • Showcase the value of our platform with compelling ROI analyses that highlight its transformative impact. • Leverage your negotiation skills to secure large contracts involving multiple stakeholders.

• Drive growth opportunities within top-tier enterprise accounts, setting the stage for business expansion. • Develop expertise in digital transformation and customer experience, establishing yourself as a leader in these domains. • Utilize a strategic, data-driven approach to guide clients toward innovative solutions. • Showcase the value of our platform with compelling ROI analyses that highlight its transformative impact. • Leverage your negotiation skills to secure large contracts involving multiple stakeholders.

• Attend high-profile leadership meetings; capture key decisions, synthesize action items, and drive follow-up to ensure nothing stalls. • Manage complex, high-velocity calendars for the executive team. • Partner with senior leadership to assist in tracking performance metrics, preparing for business reviews and executive meetings, and streamlining communication across the organization. • Design and polish high-stakes presentations and briefing materials for Board meetings, investor relations, and strategic partnerships. • Lead special projects and research assignments that cross-cut departments. • Coordinate complex international travel and execute high-impact events, including executive offsites, board meetings, and departmental sync weeks. • Manage expenses, reimbursements, and administrative duties in collaboration with HR and Finance to ensure seamless office and remote operations.

• Run our marketing tools day to day (Marketo, Salesforce, and others). Keep them set up right and working well together • Keep data moving cleanly between our marketing tools and our CRM. Make sure leads, contacts, and campaign data are correct and ready to use • Find and fix gaps between systems. Work with Revenue Operations and IT. DShare what you think is causing it and what to try first • Handle lead lifecycle management like duplicate cleanups, field rules, and funnel Stage • Manage our tool vendors. Test new tools, help with renewals and contracts, and add or remove tools as our needs change • Write down how our systems work and how to run them. Be the first stop for marketing systems requests. Own your tasks, set timelines, and share updates before people ask • Build AI workflows that cut manual work in lead routing, data cleanup, and campaign tasks. Spot repeat work and suggest ways to automate it • Keep our campaign tagging and UTM rules clean so we can measure how marketing drives revenue • Build reports and dashboards people can use without help. Spot trends and explain why they matter to the business — not just what the numbers say

Role Description We are seeking a high-impact, strategic individual to join us as a Banking AI Advisor (Customer Success). In this role, you will lead the core customer success motion, acting as a trusted partner to guide our clients through the purposeful adoption and expansion of our AI-powered platform. If you are a CSM with an appetite for transforming how financial institutions operate, possess a deep curiosity for AI, and know how to drive true technology adoption, this role is for you. What you'll do - Strategic Motion: Provide strategic direction to clients on how to best drive value, optimize continuous adoption, and scale with our AI platform post-onboarding. You will act as an AI strategist, helping banks map out how digital assistants and automation can safely optimize their operations. - Value Realization & ROI Reporting: Own the analytical narrative for your accounts. Create comprehensive reports and presentations showcasing KPI improvements (such as cost-to-serve, customer satisfaction, and revenue growth) and tangible business value realized by our customers. - Retention & Growth Ownership: Drive the long-term health, retention, and net revenue retention (NRR) of your book of business. Lead high-impact Executive Business Reviews (EBRs) with stakeholders at all seniority levels, moving beyond basic activity metrics to prove deep operational ROI. - Stakeholder Navigation & Change Management: Build deep, consultative relationships across complex client organizations. You will navigate cross-functional structures (including digital, IT, operations, and executive teams) to drive change management and seamless software adoption. You will help clients navigate the cultural shift of moving from traditional support models to an AI-first approach. - Product Fluency & Internal Advocacy: Maintain deep proficiency in our platform to effectively translate technical AI capabilities into high-level business objectives. Champion the voice of the customer internally, providing structured product insights and strategic feedback to Product and Sales teams. - Training & Enablement: Develop and execute comprehensive training initiatives to empower client frontline teams, ensuring they can seamlessly collaborate with an AI workforce as their platform footprint expands. Qualifications - 4+ years of professional experience in Customer Success, Consulting, Account Management, or a similar strategic client-facing role. - Proven SaaS Expertise: Demonstrated experience managing complex, high-touch clients and navigating multi-layered business platforms. - Fintech Experience Preferred: Prior experience working within a Fintech SaaS environment is highly desirable. - Financial Services Appetite: A strong interest, appetite, or curiosity for working with banks and credit unions to help them modernize their operations and customer experiences. - Relationship Management Mastery: A track record of driving cross-functional software adoption and building deep alignment with executive stakeholders. - Data-Driven Communication: Excellent ability to leverage performance data and analytics to build compelling value business cases for executive leadership. - High AI Appetite & Proactive Adoption: A genuine enthusiast for AI technology. You actively use AI tools (like Gemini, ChatGPT, Claude, or specialized productivity tools) to optimize your own workflows. - Education: Bachelor’s degree required. - Travel: Must be willing to travel 30% of the time. Benefits - Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years. - Powers over 700 financial institutions and maintains an industry-leading 72 NPS. - Certified as a Great Place to Work, with 98% employee satisfaction. Company Description Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.

• Own and lead compliance programs and audit processes (SOC 2, PCI DSS, GDPR, HIPAA/HITECH) from planning through successful completion. • Drive evidence collection, documentation, and audit readiness, ensuring high-quality and timely delivery. • Act as a primary point of contact for external auditors, customers, and prospects on security and compliance matters. • Lead security discussions with enterprise customers, including deep-dive reviews and security questionnaires. • Oversee internal and external assessments across systems, services, and teams. • Own and evolve the Third-Party Risk Management program, managing and monitoring the security compliance of vendors and partners. • Maintain, enhance, and scale security controls and compliance processes across the organization. • Partner with engineering and product teams to translate compliance requirements into practical implementations. • Track and drive remediation efforts, ensuring accountability and timely resolution. • Produce and present audit and compliance reports to internal stakeholders and leadership. • Act as a strategic advisor by promoting security awareness and staying ahead of evolving regulatory and compliance trends.

• Working directly with Glia’s Communications Manager to build an editorial calendar that brings press releases, awards, customers, and thought leadership to life across LinkedIn. • Drafting engaging copy and designing graphics to make our posts stand out. • Managing the Glia company page, engaging with followers, and responding to customers and industry voices. • Partnering with our internal teams and senior leaders to brainstorm content ideas and create resources for employees to post confidently on their own LinkedIn profiles.

• Drive customer adoption, usage, and renewal of Glia's AI features. • Empower and enable our customers to grow their knowledge and appreciation of AI through the development and execution of training initiatives for client teams. • Empower and enable our customers to drive adoption of Glia's AI features by their own end users. • Implement AI products on time and on budget. • Ensure that customers are achieving the desired business impact from Glia's AI features following implementation. • Establish credibility with client stakeholders as an AI subject matter expert in relation to Glia's AI features. • Provide pre-sales consultancy on AI features to assist our prospective clients in adopting Glia. • Analyze AI performance metrics and provide data-driven recommendations for improvement. • Provide assistance and best practices to clients on topics relating to prompt engineering and working with Generative AI. • Serve as the primary technical advisor for AI-related inquiries and challenges. • Offer guidance on Glia Virtual Assistant best practices to help clients leverage the full potential of the platform and optimize their conversational interactions with customers. • Collaborate with Glia's product and engineering teams to communicate client feedback, feature requests, and identify areas for product improvement. • Collaborate closely with implementation managers, solution architects, and implementation engineers as part of customer implementations. • Document client processes and diagnose how Glia's AI products or integrations can improve efficiency and overall experience.