Job Title: Cloud & AI Infrastructure / Endpoint Cloud Solution Architect (CSA) (Arabic-English) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.Role Summary The Cloud & AI Infrastructure / Endpoint Cloud Solution Architect (CSA) is a senior technical role responsible for delivering end to end Azure infrastructure, identity, monitoring, resiliency, and cloud endpoint solutions. This role spans identity (Microsoft Entra ID), resiliency and protection (Azure Backup), hybrid infrastructure (Azure Local / Azure Stack HCI), observability (Azure Monitor), and cloud desktops (Azure Virtual Desktop and Windows 365). The CSA operates within Microsoft Global Delivery / CSU, delivering proactive, outcome-based engagements and supporting customer success through architectural guidance, design validation, deployment readiness, and operational excellence. This role is designed to reflect multi skill CSA profiles supported by ESXP / OneProfile and Unified Skills Experience, where a CSA can hold multiple Azure and Endpoint skills in a single profile. Key Responsibilities Azure Identity & Access •     Design and validate Microsoft Entra ID architectures including identity lifecycle, access governance, hybrid identity, and secure access patterns. •     Guide customers on identity integration with Azure Virtual Desktop, Windows 365, and Azure workloads. •     Ensure identity designs align with Zero Trust and Microsoft best practices. Azure Infrastructure Resiliency & Protection •     Architect and deliver Azure Backup solutions for IaaS, hybrid, and Azure Local environments. •     Design backup, restore, and disaster recovery strategies aligned with customer RPO/RTO requirements. •     Provide resiliency guidance for mission critical workloads. Hybrid Infrastructure (Azure Local / Azure Stack HCI) •     Design, validate, and support Azure Local (Azure Stack HCI) deployments and integrations with Azure services. •     Guide customers on hybrid management, lifecycle operations, and modernization paths. •     Align hybrid infrastructure designs with Azure governance and monitoring standards. Observability & Operations •     Design and implement Azure Monitor solutions including Log Analytics, alerts, diagnostics, and operational insights. •     Enable customers to achieve operational visibility, performance monitoring, and proactive issue detection. •     Align monitoring strategies across Azure, hybrid, and endpoint workloads. Cloud Desktops & Endpoint Virtualization •     Architect and deliver Azure Virtual Desktop (AVD) and Windows 365 (W365) solutions. •     Guide customers on image management, identity integration, security, networking, and user experience optimization. •     Support enterprise adoption of cloud desktops as part of modern workplace and endpoint strategies. Delivery & Engagement •     Deliver Value Based Deliverables (VBDs), technical workshops, design reviews, and deployment assistance. •     Act as a trusted advisor, translating business requirements into secure, scalable architectures. •     Ensure accurate labor logging, profile completeness, and skills reviews in ESXP / OneProfile. Required Technical Skills The CSA is expected to hold and maintain multiple skills concurrently, as supported by the Unified Skills Experience: •     Microsoft Entra ID (Identity & Access Management) •     Azure Backup •     Azure Local / Azure Stack HCI •     Azure Monitor •     Azure Virtual Desktop (AVD) •     Windows 365 (W365) Multiple skills in a single CSA profile are explicitly supported and encouraged within CSA Global Delivery and ESXP skill taxonomy. Accreditations & Readiness •     Required or in progress CSA accreditations aligned to the above skills •     Ability to maintain skills and accreditations in accordance with dispatch and staffing standards •     Regular review and submission of skills every 90 days as per CSA tooling guidance Professional Capabilities •     Strong architectural thinking across identity, infrastructure, operations, and endpoint services •     Excellent stakeholder communication and customer facing delivery skills •     Ability to operate across multiple solution areas while maintaining depth in primary skills •     Comfortable working in enterprise, regulated, and hybrid environments #LI-Remote #Egypt Location: EGY Work-at-Home Language Requirements: Time Type: Full time

Why you’ll love Softchoice: We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. The impact you’ll have: Are you ready to be at the heart of the most critical technology solution for every customer? Security remains a top priority in shaping the future of how organizations harness cutting-edge technology while protecting their data, intellectual property, people, and customers. As a pivotal member of our team, you won’t just be selling solutions—you’ll be empowering our customers to unlock the full potential of their technology investments by helping create integrated, comprehensive security solutions across the industry’s leading software and hardware security providers. At Softchoice, your influence will reach far beyond assessments and bills of material. You’ll have the unique opportunity to architect and deliver security platforms that become the backbone of our customers’ success, transforming how they provide confidence at every level of their organization, that they are secure. Through our platformization strategy approach that leads customers on a journey with the principles of a in a Zero Trust Framework—leveraging deep alliances with Microsoft, Cisco, Palo Alto, and many more leading security solution providers,—you’ll help organizations move from vision to execution, making security practical, durable, and truly impactful. Imagine being the trusted advisor who brings clarity to complex challenges, guiding senior executives to align on a transformative security roadmap. You’ll be instrumental in shaping business cases that deliver reduced operational costs, improved security posture, and strengthen compliance—while mapping out the tangible roadmap milestones that drive executive buy-in and long-term adoption. In this role, you’ll quarterback a high-performing team of account executives, solution architects, and technical experts, orchestrating seamless collaboration to deliver security solutions tailored precisely to each customer’s unique needs. You’ll facilitate boardroom-level discussions, influence strategic decision-making, and see your recommendations come to life in ways that redefine what’s possible for your clients. If you’re passionate about making a lasting impact, eager to champion improve security solution adoption, and thrive on building relationships that fuel innovation—this is your chance to be the catalyst for real change, helping organizations across industries shape their futures with confidence and clarity. Who you will be working with:  This role will report to the regional leader of technical sales and be part of a “technical sales” organization. You will work with our most strategic customers looking to guide their Security journey leading to a transformation of their business. You and your team will be directly supported by technical solution architects and engineers, bringing technical acumen early in the sales cycle to ensure our customers find fast value in their discussions with you. You’ll work alongside other specialty sales teams for Data & AI and Modern Infrastructure to help provide comprehensive solutions across multiple solution areas You will collaborate with account executives, regional and district level sales leadership and GTM team members in partnership to ensure we grow our Security business together. What you will do:  - Generate demand and build sales pipeline for security-specific solutions in a defined territory including ownership of the Revenue and Gross Profit attainment - Own the executive sales cycle from discovery to close: map business problems to offers, orchestrate virtual teams (pre‑sales architects, delivery, partners), shape proposals/SOWs, and negotiate to signature. - Lead with value/ROI: build business cases, success metrics, and adoption plans for measurable impact. - Take a services lead approach to help clients architect and design a security architecture as it relates security incident management, threat & vulnerability management to include market leading SIEM & SOAR event management platforms - Help customers define best practices and key processes and systems to provide guidance on SecOps best practices and efficiencies - Facilitate C-level conversations to enhance understanding of security and bring alignment at customers to specific security initiatives - Partner co‑sell & funding: align with Microsoft, Cisco, and Palo Alto (among other complimentary OEM’s) to unlock workshops, customer incentives, and POC funding motions that accelerate deals. - Pipeline discipline: maintain accurate Salesforce hygiene and weekly cadence on funnel adds and sufficiency; leverage Sales Ops dashboards. - Evangelize responsibly: position security platforms and complimentary solutions to those platforms, surrounding endpoint, DLP, identity, network, and cloud security to reduce risk while scaling value. What you bring to the table:  Professional Experience The ideal candidate will bring 5 to 10+ years of demonstrated success in solutions sales, specifically focused on security platforms. This experience should include a proven track record in selling multi-vendor integrated solutions and professional services. Security Platform Expertise - Microsoft: Proficiency with Microsoft’s security stack (Defender, Entra, Purview, XDR, Sentinel, Copilot for Security) - Cisco: Familiarity with Breach, Cloud, and User Protection suites and the associated products included (Firewalls, XDR, ISE, Duo, Umbrella, etc.) - Palo Alto: Experience with/Awareness of Network, Cloud, and SecOps product and solution suites - Ecosystem: Awareness of Sophos, Crowdstrike, Fortinet, Zscaler, SentinelOne, F5, Proofpoint, Cyberark, Wiz, RSA, and other leading solutions - Working knowledge of emerging products, services, protocols, and standards in support of security improvements and risk Business Acumen The candidate should possess the ability to translate executive-level objectives—such as compliance, security operations, risk, and customer/employee experience—into a well-structured security platform roadmap and adoption plan. They must be able to present a clear narrative connecting multiple security layers, SecOps and governance to desired business outcomes. Team Leadership and Orchestration Proven capability in leading virtual pursuit teams and coordinating partner co-selling and funding efforts is essential. Technical Familiarity The candidate should be familiar with security infrastructure and layers, including Endpoint, Network, Identity, and Cloud solutions as well as SecOps and understand how these solutions integrate and support zero trust framework design and implementation. Willingness and ability to travel frequently within a designated Sales District, up to 40% of the time. Pay Range The typical base pay range for this role plus incentives is In California: $115,00 - $165,000. In Denver is: $115, - $160,000 In Seattle is: $145,000 - $175,000. Note: the pay range represents the full pay range for this position. Each individual offer will take into consideration a range of factors, including prior experience and geographic location. In addition to the base salary, this role is eligible for additional elements of compensation including (cell allowances, annual bonus, or commissions etc.), as well as a comprehensive benefits plan. Not sure if you qualify? Think about applying anyway: We understand that not everyone brings 100% of the skills and experience for the role. At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply. Why You’ll Love Working Here: - The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success - High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other - Flexibility: Plan your workdays in a way that suits you best - Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years - Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self - Competitive Benefits: Benefit from competitive perks that start on day one Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation. Require accommodation? We are ready to help: We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs. Our commitment to your experience: We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same. Before you start with us, we will conduct a criminal record check, verify your education, and check your references. When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time. Job Requisition ID: 7136 EoE/M/F/Vet/Disability  #LI-KM1

• Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows. • Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle. • Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions. • Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities. • Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.

• Lead and drive the end-to-end POC from solution design through validation • Define and document the solution architecture and transformation roadmap • Align business objectives with SAP capabilities and industry best practices • Map end-to-end supply chain processes: - Forecasting → Demand Planning → MRP → Production → Project Execution • Identify process inefficiencies and gaps across systems and workflows • Recommend optimized, scalable process frameworks • Evaluate planning capabilities across modules and systems • Identify and address planning gaps between SAP and external systems • Ensure seamless integration across supply chain functions • Assess Bill of Materials (BOM) structures and dependencies • Analyze contract manufacturing models and recommend improvements • Ensure alignment with production and project execution processes • Work closely with business and IT stakeholders to validate requirements • Present findings, recommendations, and architecture to leadership teams • Act as the primary solution authority throughout the POC