SurveyMonkey

• Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing. • Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach. • Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs. • Utilize Salesforce and Gong to track deal progress and maintain accurate forecasting. • Prioritize accounts and manage multiple workstreams concurrently to achieve quota.

Title: Expansion Account Executive Location: Dublin, Ireland Job Description: SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What We’re Looking For SurveyMonkey is seeking an Expansion Account Executive to join our high-growth sales team, reporting directly to the Sales Manager. In this role, you will act as a strategic partner to our existing customers, helping them uncover the full potential of our AI-powered insights platform to drive critical business decisions. We are hiring for this position to accelerate our footprint within established accounts, ensuring our customers maximize their ROI through expanded services and enterprise-grade integrations. You will join a culture that values ownership, transparency, and high-performance, where your contributions directly impact products used by 260K+ organizations worldwide. What You’ll Be Working On - Execute full-cycle sales strategies by identifying, prospecting, and closing expansion opportunities within an existing book of business to exceed revenue targets. - Partner with Customer Success teams to map organizational hierarchies and navigate new departments, effectively positioning SurveyMonkey’s enterprise suite to new buyers. - Deliver consultative, solution-based presentations that align our AI and automation capabilities with complex customer needs and measurable business outcomes. - Manage complex deal cycles using the MEDDPICC framework to ensure accurate forecasting, stakeholder alignment, and consistent pipeline health. - Leverage advanced sales technology, including Salesforce, Gong, and Outreach, to analyze deal insights and optimize your outreach strategy for maximum impact. - Drive continuous process improvement by incorporating feedback and industry trends into your sales approach, ensuring a modern and effective buying experience. We’d Love to Hear From People With - 2+ years of full-cycle B2B sales experience, with a proven track record of meeting or exceeding quotas in a SaaS or professional services environment. - Experience in account expansion or territory management, specifically in navigating large organizations to build relationships with new internal stakeholders. - Proficiency in sales qualification frameworks such as MEDDPICC, Sandler, or Challenger to manage multi-stakeholder deals. - Technical expertise in CRM and sales engagement tools, specifically Salesforce and Gong, to manage data-driven pipelines. - AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning. - A background in building business cases and Mutual Action Plans (MAPs) to guide prospects through the procurement and implementation process. SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Dublin office up to 1 day per week. #LI-Hybrid Why SurveyMonkey? We’re glad you asked At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Your data For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

• Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing. • Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach. • Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs. • Utilize Salesforce and Gong to track deal progress and refine strategies. • Prioritize accounts and manage multiple workstreams concurrently to achieve quota.

• Coach, develop, and manage a team of five Onboarding Specialists • Drive and evaluate core performance metrics (KPIs) including Time to Value, Onboarding Score, and CSat Scores • Define, execute, and continuously improve the structured customer onboarding experience to drive strong product adoption and early value realization • Act as a central partner to Product, Support, Marketing, and GTM Enablement teams to incorporate top reasons for support and new features/functionality into the Onboarding curriculum and training materials • Oversee and manage the daily operational workflows, including the Onboarding Queue, specific provisioning/handover CTAs, and complex checks like HIPAA + SMS Enablement • Drive and oversee key initiatives aimed at shaping the customer experience at scale, such as Automated Provisioning, CSM Handover Updates, and Onboarding Handbook Updates

• Coach, develop, and manage a team of five Onboarding Specialists. • Drive and evaluate core performance metrics (KPIs) including Time to Value, Onboarding Score, and CSat Scores. • Define, execute, and continuously improve the structured customer onboarding experience to drive strong product adoption and early value realization. • Act as a central partner to Product, Support, Marketing, and GTM Enablement teams. • Oversee and manage the daily operational workflows, including the Onboarding Queue and technical checks. • Drive and oversee key initiatives aimed at improving the customer experience at scale.

• Build and maintain robust ML systems using Python (Pandas/NumPy, PyTorch/transformers) to support efficient ML operations • Design ML cloud infrastructure using AWS services, ensuring the platform is built for reuse, scalability, and high-volume throughput • Collaborate with application engineers to integrate, test, and monitor ML model services across SurveyMonkey’s microservices architecture • Act as a consultant to internal feature teams, educating and influencing decisions regarding ML tooling and infrastructure • Incorporate telemetry into the platform for complex failure mode analysis, ensuring real-time reliability for millions of daily survey responses • Serve as a technical leader and mentor, championing high standards in coding, documentation, and architectural best practices to foster the professional growth of junior engineers on the MLP team

Role Description The Machine Learning Platform team (MLP) is seeking a Senior Software Engineer II to design and implement the secure, highly scalable, and high-performance pipelines that govern the end-to-end lifecycle of ML models. You will work at the intersection of Data Science and DevOps, building the "connective tissue" that empowers our product portfolio to leverage technologies like Generative AI, Natural Language Processing (NLP), and real-time classification. You will report to the Senior Engineering Manager on the MLP Solutions team. What you’ll be working on - Build and maintain robust ML systems using Python (Pandas/NumPy, PyTorch/transformers) to support efficient ML operations. - Design ML cloud infrastructure using AWS services, ensuring the platform is built for reuse, scalability, and high-volume throughput. - Collaborate with application engineers to integrate, test, and monitor ML model services across SurveyMonkey’s microservices architecture. - Act as a consultant to internal feature teams, educating and influencing decisions regarding ML tooling and infrastructure. - Incorporate telemetry into the platform for complex failure mode analysis, ensuring real-time reliability for millions of daily survey responses. - Serve as a technical leader and mentor, championing high standards in coding, documentation, and architectural best practices to foster the professional growth of junior engineers on the MLP team. Qualifications - 8+ years of professional ML development experience with a proven track record of designing and implementing ML infrastructure in AWS. - Mastery of ML concepts (supervised/unsupervised learning) and deep understanding of Large Language Models (LLMs) and NLP. - Expert-level Python skills and experience with high-scale data processing (PySpark, etc.). - Comfortable with Unix/Linux systems and experienced in deploying end-to-end solutions for real-time applications (spam detection, personalization, ranking). - Bachelor’s Degree in Computer Science, Data Science, Software Engineering, Mathematics, Statistics, or a related quantitative field. Requirements - The base pay provided for this position ranges from CAD $126,400.00/ year - $158,000.00/ year depending on the geographic market and assuming a full-time schedule. - Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. - Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. Benefits - Competitive benefits package including medical, dental, vision, life, and disability insurance. - RRSP matching. - Flexible spending & health savings account. - Paid holidays and paid time off. - Employee assistance program. - Other company benefits. Company Description SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.

Title: Senior Zuora Solutions Architect Location: US - Remote Employment Type Full time Department Global IT, Security, & Business Systems Job Description: SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What we’re looking for We’re seeking an experienced Senior Zuora Solutions Architect to join our team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required. What you’ll be working on - Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows. - Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle. - Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions. - Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities. - Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements. We’d love to hear from people with Required - 5 years+ of stakeholder management experience and direct partnerships with Finance, RevOps, Sales, and Engineering members - 6 months - 1+ year of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment. - Experience with Zuora Orders and Orders API. - Experience in writing solution documents, POC, and analyzing issues. - Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies. Nice to have - Experience with quote-to-cash and financial systems such as Zuora Billing, Salesforce (including CPQ), NetSuite, RevPro, Payment Gateways and Taxation system. - Conducting demos and design walkthrough sessions with other teams and the stakeholders. - Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Repor SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remote Why SurveyMonkey? We’re glad you asked At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Your data For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

• Lead the annual budgeting and monthly forecasting cycles for G&A functions. • Build sophisticated, scalable models to evaluate new business initiatives, cost-saving opportunities, and the ROI of long-term strategic investments. • Synthesize complex datasets into clear, concise presentations that translate financial metrics into strategic recommendations. • Partner with cross-functional teams to automate reporting workflows and enhance data integrity. • Oversee end-to-end financial workstreams, ensuring stakeholders are aligned on project milestones and fiscal objectives.

• Execute full-cycle sales strategies by identifying, prospecting, and closing expansion opportunities • Partner with Customer Success teams to map organizational hierarchies • Deliver consultative, solution-based presentations • Manage complex deal cycles using the MEDDPICC framework • Leverage advanced sales technology to analyze deal insights • Drive continuous process improvement by incorporating feedback and trends