SurveyMonkey

Role Description SurveyMonkey is seeking a strategic and data-driven Director of Product Management to lead our global Billing & Payments and PLG (Product-Led Growth) Expansion organizations. This is a high-impact leadership role responsible for the financial engine of our self-serve business and a critical bridge to our enterprise motions. In this role, you will hold a dual mandate: - Billing & Payments: Oversee our global payments platform, optimizing checkout conversion, subscription renewals, and fraud/risk management. - Expansion & Retention: Drive the PLG strategy for self-service retention, account expansion, and seamlessly connecting high-value product users to our SME and Enterprise sales teams. You will manage and mentor a talented team of Product Managers and partner closely with cross-functional executives across Engineering, Finance, Sales, and Growth to drive SurveyMonkey’s revenue goals. What you’ll be working on: - Manage, mentor, and scale a high-performing team of Growth and Payments PMs to deliver against key company-wide revenue priorities. - Own the PLG Expansion Strategy by defining and executing the roadmap for self-service upgrades, cross-sells, and seat expansion to maximize customer lifetime value (LTV) within the self-serve base. - Build the Self-Serve-to-Enterprise bridge by designing and optimizing Product-Qualified Lead (PQL) funnels. Ensure a frictionless handoff of high-value, high-usage self-serve accounts to the SME and Enterprise sales teams. - Drive Global Retention and own the end-to-end subscriber retention lifecycle. Develop product interventions, win-back strategies, and tailored experiences to minimize churn and maximize Gross and Net Retention Rates (GRR/NRR). - Direct the roadmap for a scalable, compliant, and flexible global payments platform that supports modern monetization, pricing/packaging innovations, and complex enterprise billing structures. - Own the booking performance for cart conversion, checkout abandonment, and subscription renewals. - Oversee global fraud, chargeback prevention, and advanced risk mitigation strategies to protect revenue and reduce losses without sacrificing user experience. - Manage experimentation frameworks, KPIs, and strategic analyses to inform executive decision-making regarding monetization structures and customer LTV. - Collaborate across Engineering, Sales & Growth and Finance, Tax & Legal to ensure alignment and long-term business resilience. Qualifications - 7+ years of Product Management experience, with at least 3+ years in a product leadership/people management role. - Deep expertise in Product-Led Growth (PLG), specifically optimizing SaaS funnels, retention loops, and self-serve-to-enterprise (sales-assist) pipelines. - Domain knowledge in Billing, Payments, and Monetization platforms (e.g., checkout optimization, global payment methods, compliance, fraud prevention). - Highly analytical with a proven track record of owning revenue-driving metrics (GRR, NRR, Conversion) and running rigorous A/B testing frameworks. - Ability to navigate complex cross-functional environments, influencing stakeholders across Engineering, FP&A, Legal, and Sales. - Exceptional communication skills, with the ability to distill complex architectural or financial concepts into clear strategic narratives for executive leadership. Requirements - The base pay provided for this position ranges from $178,500 / year - $210,000 / year CAD depending on the geographic market and assuming a full-time schedule. - Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. - Bonuses and commissions may also be offered as part of the total compensation package. Benefits - Competitive benefits package including medical, dental, vision, life, and disability insurance. - 401(k) retirement plan. - Flexible spending & health savings account. - Paid holidays and paid time off. - Employee assistance program. - Other company benefits.

Role Description We are seeking a highly motivated Lead Product Manager to own the logged-out SurveyMonkey website capabilities and platform. You will define the strategy for how our web presence evolves into an AI-first platform that fundamentally shifts our user acquisition and self-serve revenue trajectory. This role requires a background in technical web product management, a disciplined approach to experimentation, and the ability to bridge gaps by collaborating effectively across engineering, product, design, sales, marketing, research, and data teams. What you’ll be working on - Product Vision & Roadmap: Drive the product vision and strategy for the marketing website, defining the problem space and identifying high-leverage opportunities to transform user acquisition. - Product Development: Work closely with engineering, design, and other cross-functional partners to develop, launch, and iterate on customer-facing web products and the internal tech stack. Translate strategy into clear requirements and decisions that maintain momentum. - Technical Fluency: Partner with engineering leadership to identify and bridge gaps in our web architecture. Ensure our technical stack is scalable and a competitive advantage that enables rapid, decentralized experimentation and delivery. - Data, Analysis & Metrics: Define and track KPIs that reflect the health of the web platform, core web vitals, and user acquisition. Use data, experimentation, and competitive research to surface opportunities and prioritize high-impact efforts. - AI-Forward: Evaluate, implement, and govern AI solutions to increase speed to customer value. Define the standards for agentic-readiness and educate the organization on AI-first transformation. - Communication & Impact: Shape company-wide strategy by influencing cross-functional decisions and partnering with leadership to drive board-visible business impact. - Strategic Alignment: Navigate complex trade-offs between marketing, technical SEO, and product conversion, aligning multiple stakeholders to maintain a unified, multi-year web vision. - Customer Focus: Deeply understand our target customers. Conduct market research, identify industry trends, and provide competitive analysis. - Operational Excellence: Define and evangelize best practices for experimentation, AI governance, and product-led growth (PLG) that elevate the performance of web and product teams across the organization. Qualifications - 7+ years of experience in Web Product Management (SaaS / PLG preferred) delivering significant business impact through web platforms. - 4+ years of experience designing, implementing, and analyzing A/B and multivariate tests. - A deep curiosity about what motivates users to engage and convert, using that empathy to build web experiences that solve their problems. - High AI fluency with experience launching agents, automating workflows, and improving website agentic-readiness. - A strong understanding of web technologies and content management systems, alongside expertise in data analysis using tools like Amplitude or Eppo. - Product instincts matched by technical depth; you collaborate closely with engineering and design to architect scalable systems and navigate complex trade-offs. - A leadership style rooted in ownership and empathy. You inspire trust, drive accountability, and elevate the people and products around you. Requirements - The base pay provided for this position ranges from CAD $153,000.00/year - $180,000.00/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. - Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including: - Medical, dental, vision, life, and disability insurance - RRSP matching - Flexible spending & health savings account - Paid holidays - Paid time off - Employee assistance program - Other company benefits Company Description At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

• Build and maintain robust ML systems using Python (Pandas/NumPy, PyTorch/transformers) to support efficient ML operations. • Design ML cloud infrastructure using AWS services, ensuring the platform is built for reuse, scalability, and high-volume throughput. • Collaborate with application engineers to integrate, test, and monitor ML model services across SurveyMonkey’s microservices architecture. • Act as a consultant to internal feature teams, educating and influencing decisions regarding ML tooling and infrastructure. • Incorporate telemetry into the platform for complex failure mode analysis, ensuring real-time reliability for millions of daily survey responses. • Serve as a technical leader and mentor, championing high standards in coding, documentation, and architectural best practices to foster the professional growth of junior engineers on the MLP team.

Title: Principal Product Manager Location: US - Remote Department: Product Job Description: SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What we’re looking for We're looking for a Principal PM to own one of our most strategic product bets. This is a role for someone who thinks in systems, operates at the intersection of product and platform, and knows how to turn a long-term vision into a quarterly plan that actually ships. You'll work at the senior individual contributor level with a player-coach remit, setting strategy, influencing cross-functional teams, and developing the PMs around you. This is not a role for someone who wants to manage up and delegate down. It's for someone who still loves the work What you’ll be working on - Own strategy and roadmap for a high-priority initiative with direct revenue impact - Define the long-term vision while staying close enough to execution to catch when things drift - Influence and align cross-functional teams such as engineering, design, data, and adjacent product orgs - Mentor and elevate the PMs around you through example, not just feedback - Bring commercial rigor to every roadmap decision connecting features to outcomes - Work with platform and infrastructure teams to define what capabilities are needed and in what order We’d love to hear from people with - 8+ years in product management with a track record of owning complex, cross-functional bets - Deep experience in one or more of: workflow automation, orchestration, engagement, or growth product loops - Strong strategic long term and short term instincts - Commercial orientation thinking about revenue impact, retention, and activation as naturally as you think about user experience - Proven ability to influence without authority across large, matrixed organizations - Providing player-coach energy to be in the room where the hard decisions get made, not just reviewing the output - Comfort with AI and data as product primitives — you know how to build things that feel intelligent - Experience at a SaaS company serving SMB or mid-market customers - Background in integration-heavy products or platforms with rich API ecosystems - Familiarity with AI-powered recommendation or next best action systems The base pay provided for this position ranges from $208,250.00/year - $269,500/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remote Why SurveyMonkey? We’re glad you asked At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Your data For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

• Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing. • Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach. • Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs. • Utilize Salesforce and Gong to track deal progress and maintain accurate forecasting. • Prioritize accounts and manage multiple workstreams concurrently to achieve quota.

Title: Expansion Account Executive Location: Dublin, Ireland Job Description: SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What We’re Looking For SurveyMonkey is seeking an Expansion Account Executive to join our high-growth sales team, reporting directly to the Sales Manager. In this role, you will act as a strategic partner to our existing customers, helping them uncover the full potential of our AI-powered insights platform to drive critical business decisions. We are hiring for this position to accelerate our footprint within established accounts, ensuring our customers maximize their ROI through expanded services and enterprise-grade integrations. You will join a culture that values ownership, transparency, and high-performance, where your contributions directly impact products used by 260K+ organizations worldwide. What You’ll Be Working On - Execute full-cycle sales strategies by identifying, prospecting, and closing expansion opportunities within an existing book of business to exceed revenue targets. - Partner with Customer Success teams to map organizational hierarchies and navigate new departments, effectively positioning SurveyMonkey’s enterprise suite to new buyers. - Deliver consultative, solution-based presentations that align our AI and automation capabilities with complex customer needs and measurable business outcomes. - Manage complex deal cycles using the MEDDPICC framework to ensure accurate forecasting, stakeholder alignment, and consistent pipeline health. - Leverage advanced sales technology, including Salesforce, Gong, and Outreach, to analyze deal insights and optimize your outreach strategy for maximum impact. - Drive continuous process improvement by incorporating feedback and industry trends into your sales approach, ensuring a modern and effective buying experience. We’d Love to Hear From People With - 2+ years of full-cycle B2B sales experience, with a proven track record of meeting or exceeding quotas in a SaaS or professional services environment. - Experience in account expansion or territory management, specifically in navigating large organizations to build relationships with new internal stakeholders. - Proficiency in sales qualification frameworks such as MEDDPICC, Sandler, or Challenger to manage multi-stakeholder deals. - Technical expertise in CRM and sales engagement tools, specifically Salesforce and Gong, to manage data-driven pipelines. - AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning. - A background in building business cases and Mutual Action Plans (MAPs) to guide prospects through the procurement and implementation process. SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Dublin office up to 1 day per week. #LI-Hybrid Why SurveyMonkey? We’re glad you asked At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Your data For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

• Manage the entire sales motion from initial prospecting and outbound outreach to consultative positioning, complex negotiation, and closing. • Identify and qualify high-value prospects and expansion opportunities using tools like ZoomInfo and Outreach. • Apply the Sandler selling methodology and MEDDPICC framework to uncover customer needs. • Utilize Salesforce and Gong to track deal progress and refine strategies. • Prioritize accounts and manage multiple workstreams concurrently to achieve quota.

• Coach, develop, and manage a team of five Onboarding Specialists • Drive and evaluate core performance metrics (KPIs) including Time to Value, Onboarding Score, and CSat Scores • Define, execute, and continuously improve the structured customer onboarding experience to drive strong product adoption and early value realization • Act as a central partner to Product, Support, Marketing, and GTM Enablement teams to incorporate top reasons for support and new features/functionality into the Onboarding curriculum and training materials • Oversee and manage the daily operational workflows, including the Onboarding Queue, specific provisioning/handover CTAs, and complex checks like HIPAA + SMS Enablement • Drive and oversee key initiatives aimed at shaping the customer experience at scale, such as Automated Provisioning, CSM Handover Updates, and Onboarding Handbook Updates

• Coach, develop, and manage a team of five Onboarding Specialists. • Drive and evaluate core performance metrics (KPIs) including Time to Value, Onboarding Score, and CSat Scores. • Define, execute, and continuously improve the structured customer onboarding experience to drive strong product adoption and early value realization. • Act as a central partner to Product, Support, Marketing, and GTM Enablement teams. • Oversee and manage the daily operational workflows, including the Onboarding Queue and technical checks. • Drive and oversee key initiatives aimed at improving the customer experience at scale.

• Build and maintain robust ML systems using Python (Pandas/NumPy, PyTorch/transformers) to support efficient ML operations • Design ML cloud infrastructure using AWS services, ensuring the platform is built for reuse, scalability, and high-volume throughput • Collaborate with application engineers to integrate, test, and monitor ML model services across SurveyMonkey’s microservices architecture • Act as a consultant to internal feature teams, educating and influencing decisions regarding ML tooling and infrastructure • Incorporate telemetry into the platform for complex failure mode analysis, ensuring real-time reliability for millions of daily survey responses • Serve as a technical leader and mentor, championing high standards in coding, documentation, and architectural best practices to foster the professional growth of junior engineers on the MLP team