Redox

• Own the complete AI platform portfolio across three categories: AI-enabled UX, AI agents (MCP/agentic automation), and AI in data processing. • Drive embedded AI features from internal alpha through production — managing rollout criteria, prompt iteration, success rate thresholds, and the decision framework for when each feature is ready for customer availability. • Define and maintain Redox's AI investment framework: KPIs, rollout criteria, cost guidelines, and the research agenda for what we still need to learn (monitoring, agentic loops, RAG, re-prompting). • Manage beta relationships for agentic use cases across multiple customer segments. • Lead Redox's agentic product strategy — starting with the MCP Server as the current foundation, expanding into native agent support for high-value customer workflows throughout 2026, with a clear 2027 vision & roadmap. • Equip sales and CS to position Redox's AI platform story accurately. • Scope and drive overall platform features required to unlock new use case, channel partnerships, & commercial success in the Enterprise customer base. • Ensure complex infrastructure work (VPN configurations, multi-tenant patterns, integration partner requirements) is scoped clearly and investments are made with commercial need. • Partner with GTM & Customer Success to enable vendor customer growth (both new business and expansion). • Contribute to use case development, customer segmentation, & field enablement to close high-value Enterprise vendor deals.

• Own the lifecycle of our team members. You’ll manage workflows and integrations to ensure the right people have the right access at the right time. • Act as the primary architect for our macOS fleet using JAMF, ensuring every device is compliant, encrypted, and ready for work with minimal disruptions to the user. • Monitor and improve DLP posture through technical implementation using Crowdstrike, Slack, and Google. • Move beyond manual tickets. You’ll utilize and tune automation tools to streamline onboarding, offboarding, and support questions. • Partner with our DevOps teams to manage security access configurations within AWS, learning to navigate and secure cloud-native environments. • Champion the use of AI tools to enhance Security and IT efficiency, from automated helpdesk responses to identifying anomalous login patterns. • Partner with the HR (People) team to create impactful security trainings and updates to empower all employees to be the first line of defense. • Provide high-touch IT and security support. You’ll be the friendly face of security, helping employees understand why security protocols matter and how to follow them.

• Own and evolve company-wide financial planning, budgeting, and forecasting processes • Build, maintain, and continuously improve financial models to support growth and strategic planning • Deliver monthly reporting packages and dashboards with clear, actionable insights • Lead scenario planning and develop materials for executive and board-level discussions • Act as a strategic partner to leadership, translating financial data into business decisions • Partner cross-functionally to align financial plans with company objectives • Support close processes in collaboration with Accounting • Contribute to investor reporting, fundraising support, and long-range planning

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers. Opportunity & Impact In this role, you’ll leverage your project management expertise, analytical skills, and knowledge of interoperability standards to normalize data for our APIs—enabling all applications on the Redox network to seamlessly integrate with your solution. Your impact goes beyond technical execution. You’ll be a trusted advisor to both application teams and healthcare organizations, providing strategic guidance on implementation, project progress, and go-live support. From day one, you’ll collaborate with a committed team, making a meaningful impact while growing in the areas that interest you most. Job Responsibilities - Independently manage and complete multi-week integration projects from kickoff to go-live without regular guidance. - Execute tasks related to data gathering, configuration, and troubleshooting for medium-complexity projects across diverse product lines. - Utilize the Redox dashboard and graphical interfaces to design, install, test, and modify interfaces. - Make independent decisions within established practices and procedures to ensure project timelines and technical requirements are met. - Act as a trusted advisor to customer counterparts, communicating effectively on project-specific tasks and identifying integration gaps. - Provide active input on team direction and goals, collaborating to improve internal processes and efficiency. - Willing to travel nationwide (5–10%). Required Skills & Experience - 2+ years of experience in technical project management, interface analysis, or data analysis (e.g., Project Coordinator, Interface Analyst, HL7 Engineer). - Strong understanding of interoperability standards (HL7v2, FHIR, X12) and API-based data exchange. - Ability to independently troubleshoot connectivity and data mapping issues. - Proven ability to handle non-routine situations and multi-week projects with minimal oversight. Preferred Skills & Experience - Healthcare, APIs, Interface Engines Software Platform / Tools - Preferred: Jira, Zendesk $89,000 - $100,000 a year Compensation: The base salary range for this position is expected to be between $89,000 - 100,000 per year. Certain positions within Customer Success may be eligible for incentive compensation such as bonuses or commissions. *The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment. Please note that the compensation details listed above reflect the base salary only. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following: Benefits & Perks • 100% remote first culture (must be based in the US) • Unlimited Flexible Time Off • 15+ Observed Holidays • Rest & R^Charge days (guaranteed a 3-day weekend each month) • R^Charge (6 weeks paid sabbatical + stipend) • 401k match 50% for up to 8% on Day 1 • Medical/Dental/Vision Benefits on Day 1 • HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program • Paid Parental Leave (16 weeks) • Productivity Stipend & Wellness Fund • Redox Issued MacBook • Virtual and/or in-person Team & Company Events • Stock Options • Employee Referral Bonus Program Please keep reading... Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified About Redox - Take a look here: https://youtu.be/4OjENXR6UXA What We Do Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data. This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com. Other Stuff About Us Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process. Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S. Thank you for your interest in Redox! #LI-TA1

• Drive multiple, concurrent integration projects from kickoff to go-live, ensuring customer timelines and complex technical requirements are successfully met. • Provide strategic guidance by evaluating customer workflows and technical infrastructure, identifying integration gaps, and proposing scalable solutions to enhance efficiency. • Design, build, and deploy customer integrations using our platform's tools and dashboard. Managing the full cycle of configuration, testing, modification, and go-live support. • Partner with cross-functional teams, including Account Management and Sales, to ensure the long-term success and technical health of key customer accounts. • Develop and maintain clear technical documentation, reusable implementation assets, and internal best practices to empower both customers and internal teams. • Maintain clear and proactive communication, providing regular status updates on project milestones, risks, and outcomes to all internal and external stakeholders. • Continuously advance your expertise in key integration standards and technologies to serve as a subject matter expert for customers and colleagues. • Willingness to travel to customer sites as needed (approximately 5-10%).

• Partner with customers from contract assignment through their onboarding experience • Act as a trusted collaborator with the customer to prepare technically and operationally for ideal integration outcomes • Work with our customers and their customers to help guide them through integrating with their first site • Help guide customers through training so they can develop, prepare operationally for integrations, and use the Redox tools optimally • Collaborate internally to manage customer onboarding, success plan, and escalations • Maintain internal documentation relating to customers and processes • Create onboarding collateral for use through our learning management system • Keep up to date with product enhancements • Monitor industry trends and how they impact our customers

• Build and maintain Salesforce reports and dashboards for pipeline reviews, forecast calls, QBRs, and leadership reporting • Pull and prep data for weekly and monthly operating cadences; ensure reporting is accurate and delivered on time • Own pipeline hygiene by proactively identifying issues, driving accountability with reps, and improving underlying processes to prevent recurring problems — flag stale opportunities, missing fields, and data quality issues; follow up with reps and managers to resolve • Track funnel metrics (lead-to-opportunity, stage conversion, win rates) and rep attainment; surface trends and anomalies • Analyze data to identify trends, risks, and opportunities; proactively surface insights to GTM and Finance stakeholders • Contribute to ongoing improvements in Salesforce configuration to support evolving business needs — manage user setup, permissioning, profiles, roles, page layouts, fields, validation rules, and automation (flows) • Support the quote-to-cash process in Salesforce CPQ — assist with quote creation, product catalog updates, pricing rules, and troubleshooting approval workflows • Maintain lead routing, assignment rules, and MQL-to-SQL handoff processes • Support data enrichment and deduplication efforts to maintain data integrity across systems • Manage integrations and day-to-day operations of GTM tools, including HubSpot, Outreach, ZoomInfo, Gong, and LinkedIn Sales Navigator • Handle user onboarding/offboarding, access requests, and first-line troubleshooting across revenue systems • Maintain system documentation, process guides, and training materials; support ongoing team enablement • Assist with renewal tracking and ensure renewal pipeline data in Salesforce is current and accurate • Help ensure Salesforce data aligns with what finance needs for bookings, billing, and commission calculations • Partner with RevOps and GTM stakeholders to support improvements to systems and processes

• Technical Ownership & Partnership: Take technical ownership of a product space. Deliver high-impact products to market in close collaboration with Product Managers and fellow engineers. • Architectural Leadership: Lead the design and implementation of full-stack and backend solutions. Create architectural design documents and proofs of concept to modernize the platform and reduce maintenance overhead. • Cross-Functional Influence: Collaborate across teams to define solutions and provide clear direction on technical tradeoffs, ensuring alignment with both product goals and engineering standards. • Domain SME: Become a subject matter expert in your team’s services. Champion engineer-led projects to improve stability, performance, and the developer experience. • Mentorship & Learning Mindset: Foster a culture of collective excellence where learning happens in all directions. You will facilitate peer-to-peer knowledge sharing across the engineering organization, rooted in the belief that everyone has something to teach and something to learn. Whether exploring new industry standards or deep-diving into domain logic, you create the space for engineers at all levels to grow together through shared technical curiosity.

• Develop and execute a comprehensive product strategy for one or more key market segments, cultivating deep domain expertise in their interoperability needs. • Define and document clear business requirements for new features, ensuring alignment with relevant regulations that solve customer pain points (e.g. CMS Regulations for certified EHRs, HTI-4, CMS Interoperability Framework, CMS-0057, TEFCA, etc.). • Partner closely with Engineering and Design to align commercial intent with technical feasibility, development plans, and user experience • Define and monitor Key Performance Indicators (KPIs), using data analytics and user feedback to inform product strategy and measure adoption/success. • Spearhead product positioning & core messaging that resonates with target buyers and customer segments for current products. • Identify new bets to make in the space of interoperability. • Partner with Marketing on launch strategies, including content development (white papers, case studies, blogs), and release plans. • Serve as a thought leader to position Redox as an interoperability platform partner, supporting Sales Enablement through training, pitch materials, competitive battle cards, and product demonstrations for strategic customers. • Participate in a cross-functional group that discusses the impact of regulatory changes/shifts on the business & our customers, e.g DaVinci implementation guides. • Develop strategies that are commensurate with impact. • Plan for product enhancements to support current and future customers in the interop space.

• Architectural Vision & Strategy: • Hands-on Technical Leadership: • Engineering Velocity: • Cross-Team Alignment: • Infrastructure & Scalability: • Mentorship & Culture: • Tech Debt Management: