Redox

• Spearhead product positioning & core messaging that resonates with target buyers and customer segments. • Partner with Sales on active pipeline: join strategic deals to explain Redox’s solutions uniquely meet their needs. • Define the business case for new partnership integrations (enrichment partners, network on-ramps, clearinghouses): commercial model, revenue share structure, and adoption path. • Partner with Marketing on launch strategies, including content development (white papers, case studies, blogs), and release plans. • Build and maintain field enablement materials: battle cards, capability one-pagers, objection-handling guides, and demo narratives for the interop engine product area — updated as the product and competitive landscape evolve. • Accountable for the full lifecycle of new connectivity & data enrichment — strategy, discovery, prioritization, requirements, launch readiness, adoption, and commercial narrative. • Partner closely with Engineering, Design, Solution Engineering to align commercial intent with technical feasibility, development plans, and user experience. • Define and monitor Key Performance Indicators (KPIs), using data analytics and user feedback to inform product strategy and measure adoption/success. • Track the regulatory landscape (TEFCA, CMS rulemaking, 21st Century Cures, FHIR R4/R5) and translate compliance deadlines into product investments.

• Champion a security-first mindset within Engineering to help set the security posture of our platform infrastructure — supply chain hardening, secrets management, IAM/IRSA, container image integrity, and vulnerability remediation across our AWS/EKS environment • Design and build automation that makes compliance evidence continuous, not manual — translating HITRUST controls into passing tests and structured outputs that flow into our compliance tooling (Vanta) • Embed security into the platform by default: make the secure path the easy path for application engineers, through guardrails, policy-as-code, and well-documented patterns • Partner with our Security team to translate threat assessments and control gaps into engineering proposals with clear scope, tradeoffs, and recommended paths forward • Lead platform security initiatives from design to operationalization — requirements, technical design, code and code review, deployment, and documentation • Contribute hands-on to the broader platform: CI/CD pipelines, container orchestration, observability, and developer tooling — this is an IC role, not a governance role • Participate in on-call rotation and own the systems you build, including production incidents • Mentor engineers on security practices and raise the security baseline across the team

• Manage the end-to-end sales cycle for mid-market and enterprise prospects, from initial outreach to closing. • Conduct deep-dive technical discovery to understand a prospect's data environment, EHR footprint, and product architecture. • Independently scope and design technical solutions and integration workflows, reducing the need for Solutions Engineering support in the vast majority of deals. • Create and present high-impact technical demonstrations and architectural diagrams tailored to specific customer use cases. • Build and maintain a qualified pipeline of prospects within your assigned territory. • Collaborate with Product and Engineering teams to provide market feedback and handle rare, highly complex edge-case technical requirements. • Develop a deep understanding of the competitive landscape and articulate Redox’s technical superiority in the market. • Engage and negotiate with both technical (CTO, VP of Eng) and business (CEO, Procurement) stakeholders. • Manage, track, and report on all sales activities and technical scoping documentation within our CRM. • Work cross-functionally with Customer Success and Implementation to ensure a seamless transition from "closed-won" to "active-integration."

• Own our CS tooling stack — including Claude, Vitally, Salesforce, Zendesk, and Zapier • Lead the design and deployment of AI-powered workflows and agents that reduce CSM administrative overhead, improve customer health visibility, and accelerate time-to-value • Monitor agent performance via CSAT, deflection rates, resolution accuracy, and escalation patterns — and act on what the data shows • Design clean handoff points between AI agents and human CSMs, ensuring context is preserved and customers don't feel the seam • Partner with Legal and Compliance to ensure agent interactions meet HIPAA obligations and do not surface PHI inappropriately • Identify and eliminate manual work through light automation, even before formal AI agent deployment

• Prospect and qualify new business opportunities through outbound outreach (email, phone, LinkedIn, and other channels) and inbound lead follow-up, with a focus on health tech vendors, health systems, payers, and EHR partners. Leverage AI-powered sequencing and prospecting tools to scale quality outreach without sacrificing personalization. • Use AI tools to rapidly synthesize account intelligence — including EHR environment, recent funding, hiring signals, news, and product announcements — and translate that research into highly personalized, contextually relevant outreach at scale. • Leverage AI writing and personalization tools (e.g., Claude, Clay) to draft, test, and optimize outbound messaging across channels. Use AI-generated drafts as a starting point, then apply your healthcare domain knowledge to ensure accuracy, authenticity, and resonance with technical and clinical buyers. • Monitor and act on intent signals — job postings, tech stack changes, regulatory activity, conference attendance, and EHR migrations — using AI-enriched data platforms to prioritize and time outreach for maximum relevance. • Build relationships across multiple stakeholders at target accounts (technical, clinical, and business personas) to drive broader awareness and increase meeting conversion rates. • Collaborate closely with assigned Account Executives to align on territory strategy, prioritize accounts, and ensure seamless handoff of qualified opportunities. Share AI-powered account research and insights to strengthen joint planning. • Maintain accurate and up-to-date records of all prospect interactions, sequences, and pipeline activity in Salesforce. Use AI tools to assist with CRM updates, activity logging, and data enrichment to reduce administrative burden and keep data clean. • Share field intelligence on prospect objections, competitive dynamics, and market trends with Sales leadership, Marketing, and Product. Use AI tools to identify patterns across outreach performance and surface insights that sharpen Redox’s go-to-market approach. • As a Senior SDR, help elevate the team’s use of AI tools by sharing playbooks, prompt frameworks, and best practices. Model what it looks like to use AI responsibly and effectively in a healthcare sales context.

• Driving new Provider sales and managing a book of business consisting of Redox’s top priority Provider accounts, executing expansion opportunities to grow each account by 40%. • Research, develop, and qualify opportunities for targeted prospective Provider organizations • Execute renewal and expansion opportunities on the customer’s renewal cycle as well as throughout the contract term. • Research and identify growth opportunities with customers. • Execute sales of Redox to other product lines, divisions, and/or companies within our customers. • Build relationships with our existing customers, understand and execute on their growth plans. • Identify key executives at current customers and conduct research for a well-informed initial contact. • Develop strong rapport with executives to contribute to the overall success of our business partnerships and enhance collaboration for mutual growth. • Manage the entire sales cycle, negotiate, and close upsell opportunities. • Schedule and present effective sales presentations. • Understand the competitive landscape and customer needs. • Manage, track, and report on all sales activities and results.

• Own full-cycle recruiting across the company, driving the hiring process from headcount approval request and talent sourcing through offer negotiation and close. This spans from senior leadership, technical positions, customer-facing functions and operational teams etc. • Serve as a trusted talent advisor to hiring managers and executives. Guide leveling, build scorecards, design interview loops, and partner with leaders to set the right candidate bar and hiring plan, including the honest conversations when something needs to change. • Build and actively manage candidate pipelines. Source directly rather than waiting for inbound applicants, and build pipelines that reach a diverse slate of candidates. • Direct the contract recruiter and internal scheduling and admin support: hand off the right work, brief them well, and keep the process moving. • Use AI tools of your choice in your daily work to move faster and better: draft and tailor job descriptions, summarize and compare candidate pipelines, write and personalize outreach at volume, and turn role competencies into structured interview question banks. We will not hand you a tool. We expect you to already have AI woven into how you recruit and to show us specifically how. • Partner with our Director of Total Rewards on compensation benchmarking and pay equity for offers, and lead offer negotiations through to close. • Manage external recruiting agencies when needed, scope the work, brief them, and hold them to results. • Own recruiting data and reporting (time to fill, pipeline health, source quality, offer acceptance) and use it to decide where to spend effort. • Own and improve the hiring process itself, including our applicant tracking system, interviewer training, and the service level agreements between TA and hiring teams.

• Own the complete AI platform portfolio across three categories: AI-enabled UX, AI agents (MCP/agentic automation), and AI in data processing. • Drive embedded AI features from internal alpha through production — managing rollout criteria, prompt iteration, success rate thresholds, and the decision framework for when each feature is ready for customer availability. • Define and maintain Redox's AI investment framework: KPIs, rollout criteria, cost guidelines, and the research agenda for what we still need to learn (monitoring, agentic loops, RAG, re-prompting). • Manage beta relationships for agentic use cases across multiple customer segments. • Lead Redox's agentic product strategy — starting with the MCP Server as the current foundation, expanding into native agent support for high-value customer workflows throughout 2026, with a clear 2027 vision & roadmap. • Equip sales and CS to position Redox's AI platform story accurately. • Scope and drive overall platform features required to unlock new use case, channel partnerships, & commercial success in the Enterprise customer base. • Ensure complex infrastructure work (VPN configurations, multi-tenant patterns, integration partner requirements) is scoped clearly and investments are made with commercial need. • Partner with GTM & Customer Success to enable vendor customer growth (both new business and expansion). • Contribute to use case development, customer segmentation, & field enablement to close high-value Enterprise vendor deals.

• Own the lifecycle of our team members. You’ll manage workflows and integrations to ensure the right people have the right access at the right time. • Act as the primary architect for our macOS fleet using JAMF, ensuring every device is compliant, encrypted, and ready for work with minimal disruptions to the user. • Monitor and improve DLP posture through technical implementation using Crowdstrike, Slack, and Google. • Move beyond manual tickets. You’ll utilize and tune automation tools to streamline onboarding, offboarding, and support questions. • Partner with our DevOps teams to manage security access configurations within AWS, learning to navigate and secure cloud-native environments. • Champion the use of AI tools to enhance Security and IT efficiency, from automated helpdesk responses to identifying anomalous login patterns. • Partner with the HR (People) team to create impactful security trainings and updates to empower all employees to be the first line of defense. • Provide high-touch IT and security support. You’ll be the friendly face of security, helping employees understand why security protocols matter and how to follow them.

• Own and evolve company-wide financial planning, budgeting, and forecasting processes • Build, maintain, and continuously improve financial models to support growth and strategic planning • Deliver monthly reporting packages and dashboards with clear, actionable insights • Lead scenario planning and develop materials for executive and board-level discussions • Act as a strategic partner to leadership, translating financial data into business decisions • Partner cross-functionally to align financial plans with company objectives • Support close processes in collaboration with Accounting • Contribute to investor reporting, fundraising support, and long-range planning