• Ser o primeiro ponto de contato e entrar em contato com clientes quando um rastreador acionar um alarme sempre com calma, empatia e clareza. • Atender solicitações via telefone, chat ou e-mail, oferecendo soluções práticas e orientadas ao cliente. • Registrar e documentar cada atendimento de forma precisa, garantindo que as informações estejam completas para o próximo atendente.

• Provide support to Sales management and Sales Pros • Assist and train Sales Pros on order entry • Research vendor issues and check availability of products • Responsible for returns/replacements for assigned sales pros • Managing sales reports for orders processed • Responsible for opening, running and closing customer web stores (MTS) • Communicate issues between sales and other departments • Keep open communication with vendors • Checking stock, tracking product and speaking directly with customers • Continuing education around knowledge of products

Job DetailsJob Location: Remote - Knoxville, TN 37922Salary Range: $14.00 - $21.00 HourlySoftware Support Specialist About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever. Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. About this role Our Software Support Specialist acts as the point of first reference by answering software-related questions, managing help desk support ticket requests tickets and software-related production jobs. What You’ll Do Provides software problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely manner Records data required to analyze problems and track them to final solution Prepares, presents, and reports related help desk/software problems and help desk activity for management review and action Demonstrates complete understanding of the software and is able to handle all inquiries regarding the usage of said product Works closely with management to make sure the scope and direction of product/software is on schedule and on the right course Acts as a liaison for the sales team to assess the response and suitability of current promotional material, ensuring printed promotional material is being optimally utilized Documents all work activity performed in the company CRM to ensure necessary individuals within the Company are notified of the activity performed Other Software Support Agent-related duties, as assigned Travel requirement: 5% of travel or less required QualificationsWhat You’ll Need 0-2 years of experience preferred Strong verbal and written communication skills in Microsoft Office Suite or related software Organizational skills and attention to detail interpersonal skills Explain technical information, identify trends, complete audits, and strategically implement change in an understandable language to nontechnical staff members. School Diploma (or Equivalent) required Processing / Software experience preferred Preferred Qualifications: (Optional) processing / Software experience preferred School Diploma (or Equivalent) required Compensation & Benefits Base Salary: $20 - $21 per/hr This role may be eligible for additional compensation, including bonus or commission, where applicable. Eligible employees may receive: Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Compensation is based on experience, skills, and location and represents a good faith estimate in accordance with applicable laws. Work Environment & Physical Requirements Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and safe workspace that allows them to effectively perform job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May require occasional travel to company offices, team meetings, or events (approx. 5%). **For roles requiring travel add: Ability to travel frequently, including air, car, or public transportation. Add physical requirements – sitting, looking at monitor, Additional Information Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. Employment may be contingent upon a background check in accordance with applicable laws.

• Assist members/beneficiaries or providers with routine service inquiries • Resolve member/beneficiaries or provider routine service inquiries • Ensure all HIPAA, State and/or Federal requirements/regulations are adhered to • Research, follow up, and resolve all open/pending issues in a timely manner • Build and strengthen member or provider relationships by providing quality customer service • Maintain knowledge and understanding of all processes and procedures • Adhere to all departmental and company policies and procedures • Maintain complete and accurate documentation of all communications • Act as a mentor to new hire employees