PharmaCentra, LLC logo
PharmaCentra, LLC

PharmaCentra LLC, a leading provider of customizable contact center solutions in the healthcare industry, is seeking highly motivated and dedicated individuals to join our FULLY REMOTE team as a Customer Service Representative. Based in Georgia, our company is committed to delivering exceptional customer service to patients and healthcare providers. This is a fantastic opportunity to work in the medical field outside of a clinical setting, with the flexibility of a work-from-home position. PharmaCentra LLC specializes in providing customizable contact center solutions to pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations in the healthcare industry. As a strategic partner, we are committed to delivering quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. Join our team and be part of our mission to make a positive impact in healthcare!

Remote Entry Level Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteEntry LevelTeam 201-500

Location

United States

Posted

45 days ago

Salary

0

Seniority

Entry Level

No structured requirement data.

Job Description

Remote Entry Level Customer Service Representative

PharmaCentra, LLC

About PharmaCentra LLC PharmaCentra LLC, a leading provider of customizable contact center solutions in the healthcare industry, is seeking highly motivated and dedicated individuals to join our FULLY REMOTE team as an Entry Level Customer Service Representative. Based in Georgia, our company is committed to delivering exceptional customer service to patients and healthcare providers. This is a fantastic opportunity to work in the medical field outside of a clinical setting, with the flexibility of a work-from-home position. PharmaCentra LLC specializes in providing customizable contact center solutions to pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations in the healthcare industry. As a strategic partner, we are committed to delivering quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. Join our team and be part of our mission to make a positive impact in healthcare! Position: Customer Service Representative (Full-Time) Location: Fully Remote Job Summary: The Entry Level Customer Service Representative is responsible for managing healthcare-related tasks related to communication with clients, members, pharmacies, and healthcare providers. This role involves addressing clinical inquiries, assisting members with prescription benefits, and resolving issues within the claims processing system. Responsibilities: - Answer phone calls, emails, and faxes from members, clients, pharmacies, and physicians. - Assist Member Care Representatives with clinical calls. - Troubleshoot and resolve claim processing issues in the claims adjudication system. - Communicate problems and concerns to management. - Document relevant claims and prior authorization information in the system. - Perform additional duties as assigned. Qualifications: - Education: High School Diploma or equivalent. - Experience: 1-2 years of applicable experience preferred. Pharmacy experience is a plus. - Skills: Knowledge of claims processing, prior authorizations, strong analytical and problem-solving abilities, excellent communication and customer service skills, attention to detail, and ability to multitask in a dynamic environment. - Technical Skills: Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook). - Required Equipment: Windows 10/11 PC (Intel i5/AMD Ryzen 5+, 8 GB RAM, 256 GB SSD), webcam, noise-canceling headset (no Mac or Chromebooks) Benefits: - Competitive pay and growth opportunities. - Fully remote with flexible scheduling. - DailyPay for daily wage access. - Comprehensive benefits (medical, dental, vision, disability, life insurance) after 90 days. - Full-time Benefits after 1 Year: 401(k) with company match. Work Schedule: - Full-time, 40 hours/week - Training typically lasts two weeks, with sessions held Monday to Friday, 10 AM to 6 PM Eastern Time (ET). After training, you will be assigned a fixed schedule, which will remain consistent unless there are changes to business needs or personal requirements. - Employees work 8-hour shifts between 12 PM and 10 PM ET Monday through Friday, with a requirement to work one weekend day per week during the same hours. Ready to Join Us? If you're detail-oriented and solution-driven with strong communication skills, we encourage you to apply now! Our 3-minute, mobile-friendly application process is quick and easy. We look forward to hearing from you! Offer of employment is conditioned upon passing a background check.

Related Job Pages

More Customer Support Jobs

Globe Life AO logo

Entry-Level Remote Support Staff (No Experience Required)

Globe Life AO

Work for a Fortune 500 company that rewards performance, invests in your growth, and provides a launchpad for a high-earning remote sales career. This isn’t just a job — it’s your path to leadership, income, and long-term success.

Customer Support45 days ago
Full TimeRemoteTeam 51-200

Are you looking to start your career from the comfort of your home? Join Globe Life AO as an Entry-Level Remote Support Staff—no prior experience needed! We’re looking for motivated individuals who are eager to learn, grow, and make a difference. What You’ll Do: - Provide support to clients by answering inquiries and resolving basic concerns - Assist in managing customer accounts and updating information - Communicate with team members to ensure smooth daily operations - Maintain accurate records of interactions and tasks What We’re Looking For: - Strong communication skills (written and verbal) - Willingness to learn and a positive attitude - Basic computer skills and internet navigation - Ability to work independently and stay organized What We Offer: - 100% remote work setup - Flexible working hours - Training provided—no experience required - Opportunities for career growth and advancement - Supportive and collaborative team environment Start your career journey with a company that values your potential. Apply today and grow with Globe Life AO!

United States
$60K - $150K / year
Globe Life AO logo

Urgently Hiring | Remote | Entry Level Leadership | Customer Service Rep. | Start- ASAP

Globe Life AO

Work for a Fortune 500 company that rewards performance, invests in your growth, and provides a launchpad for a high-earning remote sales career. This isn’t just a job — it’s your path to leadership, income, and long-term success.

Customer Support45 days ago
Full TimeRemoteTeam 51-200

Your Next Big Opportunity Starts Here! Employment Type: Full-Time / Part-Time Location: Remote (U.S.-Based Only) 100% Remote – No Experience Needed – Start This Week! Join our fast-growing team at Globe Life AO and launch your career with full training, flexible hours, and uncapped bonuses. Apply today and get hired in as little as 24–48 hours! Why Work With Us? - Competitive Pay – Earn $60,000–$80,000 annually; many first-year associates hit this range. - Career Growth – Promotions, leadership opportunities, and ongoing training to help you thrive. - Work-Life Balance – Flexible schedules designed to fit your lifestyle. - Supportive Team Culture – Celebrate wins, collaborate, and grow with a motivated team. Your Role - Provide outstanding customer support via phone, email, and chat. - Resolve customer concerns quickly and professionally. - Stay informed on company offerings to deliver accurate information. - Collaborate with teammates to maximize customer satisfaction. Who We’re Looking For - Strong communication and problem-solving skills. - Ability to multitask and excel in fast-paced environments. - Customer service experience is a plus—but passion and dedication matter most! Ready to step into a rewarding career with incredible growth potential? Apply today and become part of something amazing!

United States
$60K - $80K / year
Mayo Clinic logo

CRM Coordinator

Mayo Clinic

Headquartered in Rochester, Minnesota, Mayo Clinic is a nonprofit medical institution ranked first in more specialties than all other hospitals in America. The company employs arou

Customer Support45 days ago

Manages daily functions and processes related to the CRM system with regards to the capabilities of the system, its functionality and utility, data stewardship, documentation of processes, training of field staff and support for computer and mobile devices. Is a liaison and subject matter expert who can recognize problems, formulate solutions and implement change in coordination with the CRM System Administrator and Leadership goals. Builds credibility and rapport with internal Mayo teams to make improvements and resolve issues. Will lead collaborations to improve and test functionality of the CRM System. Responsible as a secondary backup to the CRM System Administrator and provides auxiliary assistance in times of necessity. The CRM Coordinator initiates proper action and communication. Must be comfortable with data repository systems and understand the complexities of documentation of client relations management. Demonstrates a high level of competence and confidence and has the ability to work under pressure. Is able to navigate sensitive and/or contentious projects while maintaining good working relationships. Will provide leadership in a team environment while supporting complex activities and projects related to managing and maintaining the client data of the Mayo Clinic Laboratory reference laboratory business. This position is not eligible for sponsorship/we will not transfer or sponsor a visa for this role. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program. 2-year commitment to the role required. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

United States
$88.0K - $132K / year
Housecall Pro logo

Payment Support Specialist

Housecall Pro

Mission control for your business - Housecall Pro is a digital tool that lets you run and grow your business on the go.

Customer Support45 days ago
Full TimeRemoteTeam 1,001-5,000Since 2013H1B Sponsor

Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer: TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. Role Overview: As a Payment Support Specialist, you are the external voice to our service professionals (our Pros) on all matters payments-related. You are a great communicator who is comfortable engaging in difficult conversations. You listen well, establish rapport quickly, and can transmit complex information in a straightforward manner. You support investigations into high-risk accounts and transactions and troubleshoot technical errors. As a direct connection to our Pros, you are responsible for sharing insights with risk, product, engineering, and customer success teams to help us champion their success. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success. What you do each day: - Point of contact with customers via written and verbal communication regarding payments issues (i.e. lending, account takeovers, debt collection, account reconciliation, high risk transactions) - Assist pros with securing accounts and provide best practices for maintaining account security - Interpret and assist with reconciliation of merchant services account ledger. - Troubleshoot issues and provide assistance to a broad base of customers - Provide Pros with best practices on chargeback prevention and mitigation, and support chargeback evidence collection and submission - Communicate with engineering and product teams to identify and problem-solve technical errors - Collaborate with Risk team regarding high-risk accounts, transactions, and activity Qualifications: - 1-2 years of experience in full-time customer support, account management, or sales - Experience with Salesforce - Experience with Stripe or other merchant service provider - Tech support experience preferred - Bachelor's degree preferred What will help you succeed: - High attention to detail - Excellent reading comprehension - Experience in developing relationships with customers - Professional attitude and demeanor when interacting with others Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success. We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you. Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Location Dependent Information This role is open to candidates and the expected salary range for this role is $21,000-$25,000 USD per year. The specific rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth. #LI-Remote Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success. We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you. Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Mexico
$21K - $25K / year