PharmaCentra, LLC

Role Description PharmaCentra is hiring a Remote Call Center Operations Supervisor to lead a team of agents in a fast-paced, high-volume inbound/outbound call center environment. This is a fully remote role with flexible hours, including occasional evenings, weekends, and holidays. - Supervise remote call center agents and ensure productivity, quality, and service goals are met - Monitor KPIs: handle time, service level, attendance, and quality - Provide real-time coaching and performance management - Participate in hiring, training, and performance evaluations - Handle escalations and support operational improvements Qualifications - 3+ years direct call center supervisory experience, preferably in remote, high-volume environments - Proven experience managing inbound and outbound call operations - Strong coaching, leadership, and communication skills - Advanced computer skills (MS Office) and ability to learn call center systems quickly - Quiet home workspace with reliable high-speed internet Requirements - Full-time (40 hours/week) - Flexible, generally 11:00 AM – 7:00 PM EST - Occasional evenings/weekends/holidays as needed Benefits - Health, Dental, Vision - Paid Time Off & Holidays - Company-paid Life & Short/Long-Term Disability - 401(k) after 1 year

Join PharmaCentra as a remote Member Services Representative and become the trusted first point of contact for members seeking support with pharmacy benefits, coverage questions, and account assistance. In this fully remote role, you will deliver compassionate, accurate service in a fast-paced call center environment while helping members navigate important healthcare needs. What You'll Do - Handle 40+ inbound calls daily with professionalism, empathy, and efficiency - Respond to member inquiries within service standards - Educate members on benefits, coverage, claims, and plan processes - Assist with prior authorizations, formulary exceptions, and appeals - Research and resolve issues using multiple systems in real time - Accurately document all interactions in CRM and internal systems - Escalate complex concerns while maintaining ownership of the member experience - Participate in training, coaching, team huddles, and performance improvement initiatives - Follow HIPAA/privacy standards, quality guidelines, and company procedures What We're Looking For - Education: High School Diploma or equivalent. - Experience: 1+ year of customer service, member services, healthcare, or call center experience; Pharmacy benefits, managed care, claims, or healthcare experience preferred - Skills: Ability to manage high call volumes in a fast-paced environment. Strong communication, active listening, and customer service skills. Experience with claims processing and prior authorizations preferred. Detail-oriented with strong problem-solving skills and the ability to multitask across multiple systems. - Technical Skills: Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook), CRM, or contact center platforms - Required Equipment: Windows 10/11 PC (Intel i5/AMD Ryzen 5+, 8 GB RAM, 256 GB SSD), webcam, noise-canceling headset (no Mac or Chromebooks) Benefits - Competitive pay and growth opportunities. - Fully remote with flexible scheduling. - DailyPay for daily wage access. - Comprehensive benefits (medical, dental, vision, disability, life insurance), PTO, and paid holidays after 90 days. - 401(k) with company match after 1 year of service. Work Schedule - Full-time, 40 hours/week - Training typically lasts two weeks, with sessions held Monday to Friday, 10 AM to 6 PM Eastern Time (ET). After training, you will be assigned a fixed schedule, which will remain consistent unless there are changes to business needs or personal requirements.  - Employees work 8-hour shifts between 12 PM and 10 PM ET Monday through Friday, with a requirement to work one weekend day per week during the same hours. Ready to Join Us? If you're detail-oriented and solution-driven with strong communication skills, we encourage you to apply now! Our 3-minute, mobile-friendly application process is quick and easy. We look forward to hearing from you! **After applying, please complete the (1) Assessment and (2) Internet Speed Test to avoid processing delays. Candidates will be contacted using the email address and phone number provided.

About PharmaCentra LLC PharmaCentra LLC, a leading provider of customizable contact center solutions in the healthcare industry, is seeking highly motivated and dedicated individuals to join our FULLY REMOTE team as an Entry Level Customer Service Representative. Based in Georgia, our company is committed to delivering exceptional customer service to patients and healthcare providers. This is a fantastic opportunity to work in the medical field outside of a clinical setting, with the flexibility of a work-from-home position. PharmaCentra LLC specializes in providing customizable contact center solutions to pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations in the healthcare industry. As a strategic partner, we are committed to delivering quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. Join our team and be part of our mission to make a positive impact in healthcare! Position: Customer Service Representative (Full-Time) Location: Fully Remote Job Summary: The Entry Level Customer Service Representative is responsible for managing healthcare-related tasks related to communication with clients, members, pharmacies, and healthcare providers. This role involves addressing clinical inquiries, assisting members with prescription benefits, and resolving issues within the claims processing system. Responsibilities: - Answer phone calls, emails, and faxes from members, clients, pharmacies, and physicians. - Assist Member Care Representatives with clinical calls. - Troubleshoot and resolve claim processing issues in the claims adjudication system. - Communicate problems and concerns to management. - Document relevant claims and prior authorization information in the system. - Perform additional duties as assigned. Qualifications: - Education: High School Diploma or equivalent. - Experience: 1-2 years of applicable experience preferred. Pharmacy experience is a plus. - Skills: Knowledge of claims processing, prior authorizations, strong analytical and problem-solving abilities, excellent communication and customer service skills, attention to detail, and ability to multitask in a dynamic environment. - Technical Skills: Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook). - Required Equipment: Windows 10/11 PC (Intel i5/AMD Ryzen 5+, 8 GB RAM, 256 GB SSD), webcam, noise-canceling headset (no Mac or Chromebooks) Benefits: - Competitive pay and growth opportunities. - Fully remote with flexible scheduling. - DailyPay for daily wage access. - Comprehensive benefits (medical, dental, vision, disability, life insurance) after 90 days. - Full-time Benefits after 1 Year: 401(k) with company match. Work Schedule: - Full-time, 40 hours/week - Training typically lasts two weeks, with sessions held Monday to Friday, 10 AM to 6 PM Eastern Time (ET). After training, you will be assigned a fixed schedule, which will remain consistent unless there are changes to business needs or personal requirements. - Employees work 8-hour shifts between 12 PM and 10 PM ET Monday through Friday, with a requirement to work one weekend day per week during the same hours. Ready to Join Us? If you're detail-oriented and solution-driven with strong communication skills, we encourage you to apply now! Our 3-minute, mobile-friendly application process is quick and easy. We look forward to hearing from you! Offer of employment is conditioned upon passing a background check.

About PharmaCentra LLC PharmaCentra LLC, a leading provider of customizable contact center solutions in the healthcare industry, is seeking highly motivated and dedicated individuals to join our FULLY REMOTE team as a Customer Service Representative. Based in Georgia, our company is committed to delivering exceptional customer service to patients and healthcare providers. This is a fantastic opportunity to work in the medical field outside of a clinical setting, with the flexibility of a work-from-home position. PharmaCentra LLC specializes in providing customizable contact center solutions to pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations in the healthcare industry. As a strategic partner, we are committed to delivering quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. Join our team and be part of our mission to make a positive impact in healthcare! Position: Customer Service Representative (Full-Time) Location: Fully Remote Job Summary: The Customer Service Representative is responsible for managing healthcare-related tasks related to communication with clients, members, pharmacies, and healthcare providers. This role involves addressing clinical inquiries, assisting members with prescription benefits, and resolving issues within the claims processing system. Responsibilities: - Answer phone calls, emails, and faxes from members, clients, pharmacies, and physicians; Assist with clinical calls. - Troubleshoot and resolve claim processing issues in the claims adjudication system. - Communicate problems and concerns to management. - Document relevant claims and prior authorization information in the system. - Perform additional duties as assigned. Qualifications: - Education: 2-year college degree in a related field preferred. - Experience: Two years of applicable experience preferred. Pharmacy experience is a plus. - Skills: Knowledge of claims processing, prior authorizations, strong analytical and problem-solving abilities, excellent communication and customer service skills, attention to detail, and ability to multitask in a dynamic environment. - Technical Skills: Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook). - Required Equipment: Windows 10/11 PC (Intel i5/AMD Ryzen 5+, 8 GB RAM, 256 GB SSD), webcam, noise-canceling headset (no Mac or Chromebooks) Benefits: - Competitive pay and growth opportunities. - Fully remote with flexible scheduling. - DailyPay for daily wage access. - Comprehensive benefits (medical, dental, vision, disability, life insurance) after 90 days. - Full-time Benefits after 1 Year: 401(k) with company match. Work Schedule: - Full-time, 40 hours/week - Employees work 8-hour shifts Monday through Friday between 10 AM and 10 PM ET, and are required to work one weekend day per week between 9 AM and 9 PM ET. Ready to Join Us? If you're detail-oriented and solution-driven with strong communication skills, we encourage you to apply now! Our 3-minute, mobile-friendly application process is quick and easy. We look forward to hearing from you! Offer of employment is conditioned upon passing a background check.

📍 Location: Fully Remote (U.S.-Based Candidates Only) 🏢 About PharmaCentra LLC PharmaCentra LLC is a leading provider of customizable healthcare contact center solutions, partnering with pharmaceutical companies, clinical research organizations, insurance providers, hospital systems, and healthcare advocacy groups. Headquartered in Georgia, we deliver high-quality, compliant, and patient-centric engagement services that support education, access, and adherence across the healthcare ecosystem. We are committed to flexibility, accountability, and excellence-and we are growing! Join our fully remote team and make a meaningful impact in healthcare without working in a clinical environment. 💼 Position Overview The Customer Support & Outreach Representative provides white-glove inbound customer support while also conducting proactive outbound teledetailing to healthcare professionals (HCPs) and community partners. This role blends customer service, healthcare education, and CRM documentation in a fast-paced, mission-driven environment. This is a 100% remote, work-from-home position requiring a dedicated, distraction-free workspace and reliable wired internet connectivity. 🔑 Key Responsibilities - Deliver professional, empathetic, white-glove service for inbound phone and email inquiries using company-approved scripts, SOPs, and FAQs - Properly triage safety-related or adverse event calls and complete warm transfers to internal teams or third-party partners as required - Conduct outbound teledetailing and educational outreach to: - Healthcare professionals (HCPs) - EMS agencies - School nurses - Advocacy and community organizations - Promote brand awareness and market education through compliant, personalized interactions - Perform timely follow-up to ensure issue resolution and customer satisfaction - Accurately document all interactions in CRM systems for reporting, quality assurance, and compliance - Meet performance, quality, and productivity metrics - Complete additional duties as assigned 🎓 Qualifications & Experience Education - Associate degree (2-year college) in a related field preferred Experience - Minimum of 2 years of relevant experience preferred - Prior experience in: - Healthcare customer service - Call center or contact center environments - Pharmaceutical or medical device detailing - High-touch or concierge customer service is strongly preferred Skills & Competencies - Regular and reliable attendance is an essential function of this position. - Excellent verbal and written communication skills - Strong attention to detail and documentation accuracy - Ability to multitask and manage competing priorities - Professional phone presence and active listening skills - Analytical and problem-solving abilities - Comfortable working independently in a remote environment 💻 Technology & Work-From-Home Requirements (Required) Candidates must provide and maintain their own equipment that meets the following minimum requirements: - Laptop or desktop computer running Windows 10 or higher (MacOS and Chromebook not supported) - Secondary monitor - External keyboard and mouse - Noise-canceling headset with microphone - Video conferencing camera (webcam) - Hard-wired ethernet internet connection (Wi-Fi not permitted) - Private, quiet, distraction-free workspace suitable for HIPAA-compliant conversations Candidates must be able to pass system, connectivity, and environment testing prior to start. 🕒 Work Schedule - Full-Time: 40 hours per week - Hours of operation: 8:00 AM – 7:00 PM EST, Monday through Friday - Schedule assigned within operating hours - Standard holidays excluded 🎁 Benefits & Perks - Competitive pay with growth opportunities - 100% fully remote work-from-home position - Flexible scheduling within business hours - DailyPay – access earned wages instantly - Comprehensive benefits package after 90 days: - Medical, dental, vision - Life and disability insurance - 401(k) with company match 🚀 Ready to Join Us? If you're detail-oriented, solution-driven, and passionate about delivering exceptional healthcare support, we encourage you to apply today! ✅ 3-minute, mobile-friendly application process ✅ Fast-growing healthcare services company ✅ Fully remote opportunity with long-term potential We look forward to connecting with you! Offer of employment is conditioned upon passing a background check.

Location: United States (Remote) Job Type: Full-Time Salary: $20 – $25 per hour Industry: Healthcare, Customer Service, Contact Center 🌟 Job Summary PharmaCentra LLC is hiring a Bilingual Customer Service Representative (English + Polish or German) to support our international healthcare customers. This fully remote role is ideal for professionals who are fluent in English and Polish or German (C1+), have customer service experience, and are comfortable providing support via phone, chat, and email. You will help patients, providers, and customers solve billing, order, and account issues while delivering exceptional bilingual service in a fast-paced, healthcare environment. 🔑 Key Responsibilities (Keyword-Rich for ATS) - Provide bilingual customer service support (English + Polish or German) across phone, email, and chat - Resolve billing inquiries, order questions, account issues, and patient support requests - Deliver empathetic, professional service while de-escalating challenging situations - Accurately document customer interactions in CRM systems (Salesforce, Zendesk, or similar) - Ensure compliance with HIPAA regulations and data privacy standards - Maintain high customer satisfaction (CSAT) and key performance indicators (KPI) ✅ Required Qualifications (Knockout Criteria) - Professional fluency in English + Polish or German (C1 level or higher) – candidates must demonstrate real-time bilingual proficiency - Minimum 1 year of customer service experience (call center, remote, or healthcare environment preferred) - Proven ability to switch between languages seamlessly during live interactions - Strong communication, active listening, and problem-solving skills - Experience with CRM systems, case documentation, and workflow management - U.S. work authorization required ⭐ Preferred Qualifications - Experience in healthcare, pharmaceutical, clinical research, or insurance customer support - Familiarity with remote call center operations and virtual support tools - Knowledge of HIPAA and patient confidentiality standards 🧪 Hiring Process - Application review - Bilingual language assessment (English + Polish or German) - Virtual interview with scenario-based questions Important: Please submit your resume in English. 💡 Knockout Questions (iHire ATS-Friendly) - Are you professionally fluent in English and Polish or German (C1 or higher)? - Do you have 1+ year of customer service experience (call center, remote, or healthcare)? - Are you authorized to work in the United States? - Have you worked with CRM software (e.g., Salesforce, Zendesk, HubSpot)? - Are you comfortable supporting patients or healthcare clients in a professional setting? Candidates who answer "No" to any knockout question will automatically be filtered out by iHire ATS. 🏥 About PharmaCentra PharmaCentra LLC provides customizable contact center solutions for healthcare organizations, including pharmaceutical companies, clinical research organizations, and healthcare providers. We offer a fully remote work environment, exposure to the healthcare industry without clinical work, and a chance to make a meaningful impact on patient and customer experiences. Offer of employment is conditioned upon passing a background check.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are hiring a Remote Bilingual Customer Service Representative to support our growing international customer base. This role requires strong verbal fluency, cultural awareness, and the ability to move confidently between languages during live customer interactions. - Support customers via phone, chat, and email in English and Polish or German - Handle billing inquiries, order issues, and account support - De-escalate concerns with professionalism and empathy - Document cases accurately in CRM systems - Maintain high customer satisfaction standards Qualifications - Advanced verbal and written fluency (C1 preferred) - 1+ year customer service experience (remote or call center preferred) - Ability to switch between languages seamlessly - Clear, professional communication style - U.S. work authorization Requirements - Candidates will complete a short bilingual language assessment as part of the hiring process - APPLY WITH YOUR RESUME IN ENGLISH Company Description PharmaCentra LLC, a leading provider of customizable contact center solutions in the healthcare industry, is seeking highly motivated and dedicated individuals to join our FULLY REMOTE team as a Customer Service Representative. Based in Georgia, our company is committed to delivering exceptional customer service to patients and healthcare providers. This is a fantastic opportunity to work in the medical field outside of a clinical setting, with the flexibility of a work-from-home position. - PharmaCentra LLC specializes in providing customizable contact center solutions to pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations in the healthcare industry. - As a strategic partner, we are committed to delivering quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. - Join our team and be part of our mission to make a positive impact in healthcare!