PAJ

• Erste beruhigende Ansprechperson sein: Du rufst Kunden an, wenn sie Hilfe brauchen, und bleibst in dringenden Situationen ruhig, klar und empathisch. • Anfragen mit Herz bearbeiten: Du bearbeitest schriftliche und telefonische Anfragen und findest kundenfreundliche, klare Lösungen. • Follow-up sicherstellen: Du dokumentierst alles präzise und sorgst für einen reibungslosen Serviceablauf.

• Full responsibility for our GPS pet tracking devices — from feature development to market positioning • Identification of new target groups and market opportunities to expand our customer base • Monitoring project progress, comparing results against predefined KPIs, and conducting competitive and market analyses to sharpen our strategic direction • Creation of persuasive sales materials, including ad creatives, landing page copy, and platform-specific content • Managing communication with internal and external stakeholders to ensure the team stays informed and the project is completed successfully • Developing and implementing marketing campaigns in close collaboration with the marketing team — with a strong focus on paid social media advertising (Meta, TikTok), organic social content, and email automation • Identifying potential risks and developing contingency plans to minimize them • Leading UGC and influencer strategies that authentically reflect pet owners’ perspectives — including briefing creators and reviewing content for brand compliance

• Create & Innovate: Produce publish-ready images, short-form video, and copy using AI generation tools • Think & Experiment: Continuously evaluate emerging AI tools and integrate the best into existing workflows • Produce & Adapt: Create short-form video and static visuals optimized for Instagram, TikTok, paid ads, Amazon listings, website, and email • Collaborate & Advise: Work closely with marketing, product, and other teams to maintain brand consistency • Develop Prompts & Workflows: Build and maintain structured prompt libraries and repeatable workflows • Test & Improve: Track content performance across channels

• Serve as the first point of contact for our customers and reach out when a GPS tracker triggers an alert — always communicate calmly, empathetically, and clearly. • Handle inquiries by phone, chat, or email and provide customer-focused, practical solutions. • Carefully document every interaction so all information is fully available for the next colleague.

• Act as the primary point of contact and reach out to customers when a tracker triggers an alarm, always with calm, empathy, and clarity. • Handle requests via phone, chat, or email, offering practical, customer-focused solutions. • Accurately record and document each interaction, ensuring information is complete for the next agent.

• Serve as the first point of contact and reach out to customers when a tracker triggers an alarm, always maintaining calm, empathy, and clarity. • Handle inquiries via phone, chat, and email, providing practical, customer-focused solutions. • Accurately record and document each interaction, ensuring information is complete for the next representative.

• Research and identify new business opportunities (Brazil markets) • Support outreach via email, LinkedIn and calls (possibly in person meetings) • Qualify leads and manage CRM data • Assist the sales team with pipeline development • Communicate with prospects in German, Brazilian Portuguese, and English • Work closely with the marketing team and other departments to target and optimize campaigns for these specific markets

• Take full ownership of our PET Finder product, from feature development to market positioning • Identify new target audiences and market opportunities to expand our customer base • Monitor project progress, comparing outcomes with predetermined KPI’s and conduct competitive and market analysis to refine our strategic direction • Support the sales team with in-depth product knowledge and create compelling sales materials • Manage communication with stakeholders, both internally and externally, ensuring the team has the information and buy-in needed to get the project across the finish line • Develop and execute marketing campaigns in collaboration with the marketing team • Build and manage strategic partnerships to drive B2B growth • Identify potential risks and develop contingency plans to mitigate them

• Ser o primeiro ponto de contato e entrar em contato com clientes quando um rastreador acionar um alarme sempre com calma, empatia e clareza. • Atender solicitações via telefone, chat ou e-mail, oferecendo soluções práticas e orientadas ao cliente. • Registrar e documentar cada atendimento de forma precisa, garantindo que as informações estejam completas para o próximo atendente.

• Be the first point of contact and reach out to customers when a tracker triggers an alarm, always acting with calmness, empathy, and clarity. • Handle inquiries via phone, chat, or email, providing practical, customer-focused solutions. • Accurately record and document each interaction, ensuring information is complete for the next agent.