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Customer Care Specialist I

Customer SupportCustomer SupportContractRemoteMid LevelTeam 1,001-5,000Since 30+ yearsH1B SponsorCompany SiteLinkedIn

Location

Ohio + 1 moreAll locations: Ohio | Mississippi

Posted

44 days ago

Salary

$35.9K - $57.3K / year

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Customer Care Specialist I

CareSource

• Assist members/beneficiaries or providers with routine service inquiries • Resolve member/beneficiaries or provider routine service inquiries • Ensure all HIPAA, State and/or Federal requirements/regulations are adhered to • Research, follow up, and resolve all open/pending issues in a timely manner • Build and strengthen member or provider relationships by providing quality customer service • Maintain knowledge and understanding of all processes and procedures • Adhere to all departmental and company policies and procedures • Maintain complete and accurate documentation of all communications • Act as a mentor to new hire employees

Job Requirements

  • High School Diploma or equivalent is required
  • Two (2) years customer service experience is preferred
  • Customer Service experience in a call center is preferred
  • Critical thinking and listening skills
  • Decision making and problem-solving skills
  • Computer proficiency with knowledge and experience in a Windows environment
  • Typing speed of 35 words per minute (WPM)
  • Strong written and communication skills
  • Works well under pressure
  • Professional phone etiquette
  • Proper use of grammar
  • Ability to work in a fast-paced environment
  • Adaptable to a constantly changing environment
  • Attention to detail
  • Ability to multitask
  • Ability to work independently and with a team

Benefits

  • health insurance
  • retirement plans
  • paid time off
  • flexible work arrangements
  • professional development
  • bonuses

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